Screen on my iPhone 5 is unresponsive. Factory reset, and everything. No light at all, nothing. I can still use Siri to do everything though. Any suggestions?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If basic troubleshooting does not resolve the issue, take the device to Apple for evaluation and possible replacement.

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I bought my iPhone 4s in the Uk and then brought to Cyprus where I live. I used Siri to call my husband 2 days ago without problem but now when I try to use Siri it won't call any local Cypriot number but will call my Uk contacts. Help please

I bought my iPhone 4s in the Uk and then brought to Cyprus where I live. I used Siri to call my husband 2 days ago without problem but now when I try to use Siri it won't call any local Cypriot number but will call my Uk contacts. I can call the same numbers manually so it's not my network. Any help would be appreciated.

This sounds like an international issue? Although I can not see why? I brought my phone in Australia and operating it in Indonesia, I have the same issues.... Otherwise Siri works fine, even texting (SMS) to local numbers siri works well, but dialing local number it just wont work...! I will try using my Australian SIM card and see if that is the reason.. I tried changing the number in the contacts and took out the international prefix, I turned the international assist on and off still nothing.. How frustrating. I called apple, the technican had know idea and we to his supervisor, had to wait fro 40 miuntes and then I hung up..
PLEASE HELP..!

When I open Safari, it just hangs up. I cant get to the menu to reset and i cannot find the apple.safari.plist folder in the preferences folder. Anyone have any suggestion?

When I open Safari, it just hangs up. I cant get to the menu to reset and i cannot find the apple.safari.plist folder in the preferences folder. Anyone have any suggestion?

Alright, I figured it out. I found the Preferences.plist in the ~/Library/Preferences/SystemConfiguration folder. I deleted it and restarted my macbook. Now Safari works!

Showing two cloud email inboxes on iPad. Mac and iPhone are only showing one inbox. Otherwise iCloud is working perfectly. Can't figure out how to resolve. Any suggestions?

Showing 2 cloud inboxes in email on my iPad. All emails received are duplicated in each inbox. iPhone and Mac are working perfectly. Otherwise iCloud is working perfectly. Can't find a way to delete one of the cloud email mailboxes. Any suggestions?

Same problem here. I notice one uses the iCloud logo while the other uses the MobileMe icon. Only one shows up in the "settings" menu. The two appear when I access the email app.

My TC was working good until I unplugged it,and when I tried to plug it in again there was no light at all but I can still hear and feel that it does have power,I did do soft and hard reset but it's not working?any ideas?!

TC with no light but still making sound ,no network.

Unfortunately, you are likely describing an internal power supply issue on the TC.
The power supply has enough power to start up the hard drive.....that is the sound that you hear....but it is having problems starting up the router portion of the TC.
Try powering off the Time Capsule for 30 minutes or so, then try the start up again.
If you have the same issue, unfortunately the TC will likely need to be replaced since Apple does not offer repairs on Time Capsules.
If the TC is in warranty, take it to an Apple Store to let them have a look or contact Apple Support directly....Contact Apple for support and service
If the TC is out of warranty, but you have AppleCare in effect on one of your Macs, the TC might be covered as well. The rules are complex, so discuss with Apple.
If you can locate the model number on the bottom of the TC......starts with an "A" followed by four numbers......we may be able to provide a bit more info.

My husband used my icloud, apple ID info on his iphone 5. we have tried deleting with no luck. Ive done a factory reset and still it won't delete his email as icloud on my phone now.

We accidently set up my icloud email and apple id on my husbands new ihpne 5. Now on my Iphone 5 I can't get rid of it. I have deleted the account - nothing. I have done a complete factory reset and nothing!
Everytime I access my email it states my apple id and icloud settings are incorrect. HELP!

HI,
It may pay to bookmark this page.
http://www.apple.com/support/systemstatus/
8:40 PM Wednesday; April 10, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

My iphone 4s is no longer detecting wifi since the ISO8 updates came out. I've restarted, rest the networks, reset the phone back to factory settings, and even tried the freezer trick. It is STILL not detecting ANY wifi networks. HELP!!!

My iphone 4s is no longer detecting wifi since the IOS8 updates came out. I've restarted, rest the networks, reset the phone back to factory settings, and even tried the freezer trick. It is STILL not detecting ANY wifi networks. HELP!!! I cannot afford to go over my data and I use wifi at home and work... I believe the updates have caused the issue, because it was working fine before the second update released (I hadn't put the first one one until I noticed it had stopped working, and by then the second IOS8 version had came out). They need to do a third update to fix this issue.

If it's grayed out:
Reset Network Settings - if that doesn't fix it, then Backup and Restore AS A NEW DEVICE.
If it's still grayed out, unfortunately that means your Wi-Fi antenna quit, and it needs service.

HT5622 hi. i bought iphone 5 witch was locked, i made factory reset and now phone asking apple ID and pasword witch i dont know. i was writing to seller but he is not answering me. how to set new account for my iphone 5 what i could use it?

hi. i bought iphone 5 witch was locked, i made factory reset and now phone asking apple ID and pasword witch i dont know. i was writing to seller but he is not answering me. how to set new account for my iphone 5 what i could use it?

The iPhone has a feature called "Activation Lock" described here:
http://support.apple.com/kb/PH13695
Without that Apple ID, you will not be able to use that iPhone.

I restored my iphone via setting-general-reset, and now it has been on the loading screen for 24 hours?

i restored my iphone via setting-general-reset, and now it has been on the loading screen for 24 hours?

You need to connect to the compuer via the lighting cable that came with it. IF that failes follow this article http://support.apple.com/kb/HT1808

HOW TO RESTORE IPHONE 5S TO FACTORY RESET

HOW DO I RESTORE IPHONE 5S TO FACTORY RESET
I DONE PLUG IPHONE TO ITUNES TO RESTORE N UPDATE IN STILL DONT WORK

To start out with, please turn off the caps lock. That is considered rude and yelling in the forum. What is not working, the phone itself, or the ability to restore? If you restore, what happens?

I reset my iPhone 3gs to factory. Now it stuck in iOs 4.2. I try to upgrade but it does not, any idea?

I reset my iPhone 3gs to factory. Now it stuck in iOs 4.2. I try to upgrade but it does not, any idea?

I am not sure but it may be 3G. How to find out? Actually I wanted to download watsapp and when I tried I got message "It requires iOs ver 4.3 or above." And together I get box asking to upgarde, but it does not.

HT1848 Can anyone help pls...I bought an audiobook on my iPhone. This has now disappeared (after I had to do a factory reset) and I can't figure how to retrieve - either to my laptop or phone, altho it is showing in my iTunes purchases. Tks

Can anyone help pls...I bought an audiobook on my iPhone. This has now disappeared (after I had to do a factory reset) and I can't figure how to retrieve - either to my laptop or phone, altho it is showing in my iTunes purchases. Tks

Audiobooks are currently a one-time only download from the store, so it won't show for re-downloading. If you haven't got a copy of it anywhere (if it's on your computer's iTunes then it should be in the Books part of your library) and it's still in the store then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Have a Droid Razr M that is stuck in the reboot screen. I tried a hard reboot and a factory reset, and it still gets stuck in the reboot screen. How long should I wait for the reboot to occur until it starts back up?

Have a Droid Razr M that is stuck in the reboot screen. I tried a hard reboot and a factory reset, and it still gets stuck in the reboot screen. How long should I wait for the reboot to occur until it starts back up? I tried the steps for a factory reset given on this site, but it still does not want to work. Any help would be greatly appreciated.

Hello otter314!
Let's take a look into this to see if we can figure out what happened. When did this begin? What's the software version of the device? Do you remember what was happening with the device right before this started? Please supply me with some additional information, I'm happy to help with a resolution!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

My screen on my iPhone 4s is gone blank and wont turn back on. Even when i reset the phone it is just blank. I know the phone is on because when i change the switch on the side it vibrates.

my screen on my iPhone 4s is gone blank and wont turn back on. Even when i reset the phone it is just blank. I know the phone is on because when i change the switch on the side it vibrates.
Also before this the phone wasnt picking up any signal so it worked basically as an ipod.
How much would it cost to repair this problem?

Hello ozzy9294,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Best of luck,
Mario

IPhone 4 16gb Factory Reset with "Other" showing up question

i just factory unlocked the iphone 4 with my provider. i did a full factory reset and set up as a new device.
currently it displayed 439 MB "Other" and 13.27 GB Free. i understand that a part of the 16gb is used for the ios operations. so that i should have somewhere between 13.6 - 13.8 GB of actual free space. i am wondering what the 439mb of "Other" is and if its something i can ger rid of.

There will always be "Other" on a device, it is the OS, SMS/MMS/iMessages, and various other things that do not fit into the other defined catergories.
The difference between the 13.x GB available and the advertised 16GB capacity is NOT iOS. It is merely a difference in the way the capacity is advertised versues actual capacity.

Screen on my iPhone 5 is unresponsive. Factory reset, and everything. No light at all, nothing. I can still use Siri to do everything though. Any suggestions?

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