Screen only lights up when charging.

What would cause the screen of a BlackBerry to stay dark? When a call is received the screen stays dark. My friend can answer the call with his Bluetooth. The only way to get the phone to light up is to plug it in to the charger. Once he unplugs the phone it goes back to the dark screen. He used the phone yesterday and everything was fine. Is there a setting that might have been pushed while the phone was in his pocket?

I would check settings/options/screen/keyboard options and check backlight brightness and timout.
If someone helped you give them kudos. Research all info!

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