Screen painter not working with gui 7.1

Hi,
I am using sap gui 7.1 in this im noit able to use screen painter, so im using alphanumeric painter..
I also tried with 6.4 but again same prob
So, what could be the problem?

you probably installed Internet Explorer 7.0...
so go get the latest SAPGUI patches from ftp://ftp.sap.com/pub/sapgui/win/640/patches/ or ftp://ftp.sap.com/pub/sapgui/win/710/patches/ and try again.
also, when installing, make sure you install ALL options, not just SAPGUI alone.

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