Screen repeatedly locking up while typing or scrolling... and other questions.

My latest problem with this phone--in addition to the many that others have already complained about--is that it will just randomly shut off while I'm in the middle of typing, or scrolling down a webpage. It'll do this repeatedly in rapid succession for a few minutes until I either get disgusted and re-boot the phone, or sometimes it will just stop on its own.
Wondering if anyone else is having this problem. I am NOT referring to the "Black Screen of Death" where the screen won't respond period (though that's a frequent problem as well).
Also, is anyone else noticing that Verizon's representatives have been substantially less than helpful when asking questions about this phone? They're either completely clueless about anything to do with it, then get belligerent and nasty when you correct them (sorry, but I expect the "Smartphone Technician" to at least know the difference between a Motorola update and a Droid update), or they do the phony "we can try and troubleshoot it for you" line of nonsense.
Oh, and has anyone found a case that can accommodate the extended battery? I asked, and they said none were available yet. Good job people. Make a phone where the extended battery is necessary, make it flimsy, then don't put out a protective case for it. I'm afraid that if I drop this thing, it's going straight to the recycling plant in the sky...

Hi geek_girl_913,
Your dissatisfaction with the Bionic powering off at random times is completely understood. I have checked my resources and found that Motorola is aware of this issue, since it has been brought to their attention by our Product Support Team. There will be an update to resolve this issue. Once it is available, our customers will be notified.
Regarding a case that covers the extended battery, this is something that is normally not offered with any phone. However, if using an extended battery, maybe a pouch would be better for you to use. Some have holsters and some do not, but there is a wide array of pouches available. This way, the phone is protected, has the extended battery, and you are still able to have easy access to it.
You are able to view all of the pouches we have at the following link:
http://www.vzw.com/accessories
I hope this information is helpful. Have a good day!

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