Screen replaced due to dead pixels

I had my screen replaced under warranty due to dead pixels, the dead pixels are back but my laptop is now out of warranty. My question is how long is that replaced part guaranteed for is it still in line with the overall laptop warranty or as its been replaced does it have its own timeframe?
Thanks in advance.

Thank you guy's for chiming in...
On 11/18/2013 when I took it into the store to have them look at it I remember the Genius teling me that they could have forgoten to change the "Boot Order" from "Wireless to SSD."
I guess they change the Boot Order to Boot Wireless first then SSD - they most likely forgot to change the Boot Order back to SSD first then Wireless which is probably what was causing all the problems I was experiencing from 10/31/2013 till 11/18/2013.
- On 11/18/2013 I dropped the laptop off at 11:30 am and picked it up the same day at 8:30 pm; is this enough time for them to run all these tests? I don't know...
- Could it have been a faulty SSD or something that wasn't seated properly during install? I don't know...
So far the laptop seems to be working fine - I have not experienced any problems that were present form 10/31/2013 till 11/18/2013. I have been using this computer and so far the internet has not been acting funny nor has the world sign showed up on start up (cross your fingers) which is why I decided to run the hardware test myself.
I ran the Hardware test by Holding down ALT (Option) + "D" and it showed no hardware failure. Is this the same extended test they perfom at the store? I don't know...
On 11/18/2013 when I picked up the laptop thay told me that one of the memory's was not giving a proper reading and I would need to replace the entire logic board? So far I have not experienced any problems so I don't know why I was told to change the logic board....
All I can say is at this point is I am done dealing with this machine. Just going to sell it and move forward...
Be carefull and don't take the word of these Genisu's - do some reasearch yourself before you agree to thier repairs.. hopefully you guy's won't have any problems...
Good luck and Happy Holiday's!

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Shouldn't Apple recall and provide FREE replacement for MacBook Pro screens with ghosting and dead pixel issues?

Read the forum posts, Google the issue, watch the YouTube videos on the problems; they are everywhere. I purchased a 2012 Retina MacBook Pro and the screen is riddled with dead pixels, white ghosting throughout, and image retention issues, all from a company that promotes the quality of the product they sell. There's no way this issue facing so many consumers shouldn't result in Apple replacing these screens for FREE.
I purchased the high-end machine for photo and video editing. Photo editing is particularly difficult when I can't tell if I have dust, dirt or colour shifts in my images or if it's just the screen overlaying these issues. I've never had so many issues with any screen I've purchased, from my Panasonic Plasma TV to my cheap ACER laptop. Please Apple, quit ignoring this issue.

Be advised that this is a user to user forum where Apple employees do not participate. You may make your thoughts known here:
https://www.apple.com/feedback/
Ciao.

Repairing display due to dead pixels

ive had my 2nd 30in display and now seeing 4 -5 dead pixels ... due to the type of work i do the positioning of these are VERY annoying. I spoke to AC and they are willing to repair my display meaning that the casing will remain the same but i guess the guts are to be changed. What are the experiences of anyone who has had this done? Wondering if i should just push for a totally new display however i guess the down side would be getting a display that is worse. would like to hear from anyone who has had this done.

Hello
I had 6 dead pixels on my macbook pro screen. I was quite annoyed about it.
After a huge research I did find solution. At least you can try it is for free
It is a small Jawa applet which flickers and can unstuck pixels.
I had 6 dead pixels. After using this flickering applet for 10 minutes 4 of the pixels disappeared They were in the center of the screen.
The last two are placed on the top of the screen. On the top dock where the blue apple is. Fortunately there is no way I know about how to hide this dock. Therefor stuck pixels remain. (if you know how to get this flickering applet over entire screen please let me know, the videos on the website did not work for me)
Anyway check this website and good luck, Hope it helps.
http://www.jscreenfix.com/basic.php
MIKE

Dissatisfied with Toshiba support due to dead pixel

Poetential buyers of Toshiba products beware. Toshiba offers very little support. All they do is try to weasel out of warranty repairs. After owning 14 toshiba laptops, for myself and my business, I will never spend another dollar with Toshiba.
I have a custom P750. 10 days after receiving it, the motherboard fried. Instead of offering me a replacement unit, I had to wait several days for a box, mail it off, wait for the repairs, and wait for them to mail it back. I couldn't drop it off at the local Toshiba repair facility. Actually, I could, but if I did that, I would be responsible for the cost of repairs. I have no clue what logic there is to that, but there you go. After that 3 week ordeal, I finally got my machine.
Fast forward to this weekend. A pixel burns out on my screen. My warranty is up in 2 weeks. So begin the repair process. I am astounded when the lady informs me that Toshiba will not fix it. She says "we don't fix screens that only have I dead pixel" and "One pixel does not affect the machine's performance". Well pardon me, but it sure affects me looking at a black dot on my screen 24/7. I ask to speak to a supervisor, she puts me on hold, comes back and tells me she talked with a "level 2 technician" who informed her they wouldn't fix a screen with a dead pixel. Again I ask to speak to a supervisor, so she tells me I'll get a call back.
So an hour later I get a call back from a "supervisor" who tells me they will not fix a screen with a dead pixel. I try to explain to him, that pixel makes the screen defective, and I want it fixed under warranty. If I'm selling this machine, and somebody asks me "Are there any dead pixels?", I'll have to say yes, and lose money in the process. He tells me again "we don't fix screens for a dead pixel". As I try to explain to him what a warranty is, he cuts me off and tells me he spoke with someone, and they've determined that pixel is the result of physical damage, and therefore not covered at all. ?!?!?

First of all, how could you possible come to that conclusion without seeing it? Second, how did it go from we don't fix screens with x number or dead pixels, to "you must have damaged it somehow, so we aren't responsible. Third, how it is possible for me to physically damage 1 pixel? Anybody? Cuz I can't think of anything. At this point to guy is rude, and I'm being rude back How dare Toshiba try to worm out their warranty by saying I damaged it. Gutless.
The "supervisor" then told me he was transferring me to customer relations. I asked to speak to his supervisor, but he said no and put me on hold. There I sat for 20 minutes. Nobody ever came on. Real professional. So, 3 calls later, toshiba agreed to send me a box to send it in, but they couldn't promise me they would fix it. THE WARRANTY IS THE PROMISE! So the Toshiba technician, who I'm sure will be fair and impartial, gets the final say so on my repair. Great. In 2 weeks when my warranty expires I expect my burnt pixel amount to exceed whatever is necessary to send it in. The difference? It'll cost me $400 for Toshiba to fix it.
Shame on you Toshiba. I've filed a complaint with the BBB, and I will be spending the night on social media expressing this story of how you treat your long time customers. Your "customer service" is a sham. Your business practices are shady and unethical. I will never spend another dollar on anything Toshiba Nor will anybody I know. Did I mention I work in lighting and video production? Now I know you will read this and honestly not care that you aren't getting my money or anybody I know's money. I'm just a little guy. But you keep this up and you will see a difference from the thousands of other people you treat as an ATM. Shame on you.

Mac air 2010 model just had screen replaced but its dead, no display nothing. the thunderbolt port works fine, this is how I'm asking my question i.e.; on the mac air, if anyone can help get this new screen

hi
im a newby to this but i really need help fixing my macbook air a1369 2010 model display screen, i have replaced all new but its just dead a black screen with no power getting to it at all even the backlit led is dead so the inverter isnt getting power to it either. everything works perfectly through another monitor hoocked into the thunderbolt port, its just theres no power going into the built in display.
i would really appreciate some pointers as to whether theres any fuses that i could change or any pointers on getting the display to work at all. thank you for taking the time to read this and hope you can help a newby get back up & running.

Confused, if you just had screen replaced was it working when you picked it up? I'd call whoever fixed it and report it ASAP.

Apple wont replace my iPhone (dead pixel)

i just got off the phone with iPhone support and they said they wouldn't replace my phone... I have a dead pixel and the guy said it had to be more then one pixel to "be a problem"
So my one dead pixel that i notice every time i look at my phone isn't a problem? whats up with that?
I love apple to death but come on... i spent $600 on this phone and your not gonna help me out?

It's a tough thing to hear but any company that manufactures an LCD anything will usually tell you that dead pixels are just a part of the hardware and you typically need several for it to be considered defective. This is what you'll get from any MP3 or monitor manufacturer.

16gb iPhone, 2x exchange experience due to dead pixels :(

I got 8gb iphone 12days ago from at&t store and found out 16g one was released 10 days after the purchase.
I got it from apple online store with overnight shipping because I asked apple store and they said they don't know when they will get shipment. I wanted to get new iphone and return one right after before 14 day warranty period, so there went my $16 overnight shipping fee. I paid $40 for restocking fee, too.
After turning on new 16GB iphone, I was dissapointed. Even before activation, I could clearly see a very bright spot in the black background, while holding the phone 50cm from my eyes. it was between the center and lower-left edge, closer to the center. it was visible on boot up and even in spring board. It annoyed me too much and with dead pixel testing tool, I could find 1 more big dead pixel and one not so big dead pixel(could barely see unless you look at the screen closely)
So I called apple and they told me to go see a genius in offline store. I made appointment and went there next morning. I just showed him two big dead pixels and he said I can use my warranty to get new one. We activated new phone together and before leaving the store, I connected to dead pixel testing website to see if there's any. I was very unhappy to find that it had 2 dead pixels around the center and a dust stuck in the lcd that appears as black dot on the screen. I showed it to the genius and he said every lcd has dead pixels and he can't get me another one because of those 2 dead pixels and a dust.
He told me the first exchange was just an exception he made. I was unsatisfied, first, because the 8gb phone I returned had absolutely no dead pixels, second, the 16GB I had before was better than this exchange, so I ended up with even worse one after paying $100 for extra storage and $40 for restocking fee. I know friends who have iphone and theirs have no dead pixels. I don't know how often deadpixels appear on iphones but what I knew was my 8gb phone and friends' iphones do not have dead pixels.
Ending up with even worse one, I could not leave the store. He called the manager and manager also said I can't get another exchange. I told her that I would not ask for another one even if next one is not satisfying but she said no. I was just standing there thinking about stuff, I even asked her if I can get the 8gb phone I returned yesterday because it was in perfect condition. She said if it's returned, then it is processed and I can't get it back.
Then she said that I can return this 16g one. I told her that I don't want to spend restocking fee again. She told me I don't need to pay that, contrary to what genius told me before. I just decided to get a refund and buy another one, but I wasn't mean enough to get a refund and buy one from them right after. I went to the other apple store nearby and got one. This time, there was no dead pixels, but just one tiny dust on the right edge on the screen which look like a tiny black dot. I decided to just live with it, because it's on the side and it just looks like other everyday dusts on the glass that I usually get, plus I'm tired.
Are deadpixels common in iphones? How's yours?
Message was edited by: saberchan

While watching a bought television show on my iPhone today I found a "pixel anomaly" as Apple calls it. It's not a dead pixel (black or always white) or stuck (I tried a pixel fixer video) but seems to be a dead sub-pixel (the red, green and blue that makes up a pixel). It appears lighter which makes me believe one of the colors is dead. It's a single messed up pixel but it is in the center of the screen. I'm torn whether or not to press the issue on it considering most pixel policies. I know that Apple is really good most the time with their displays. I'm just wondering their thoughts on a single sub-pixel.
My experiences with the genius bar hasn't been that great so I'm wary of dealing with them.

Dust under Iphone 3GS screen ... or dead pixel?

I picked up my Iphone 3GS from my local AT&T store this morning. I was very excited, as this is my first Iphone product. Almost immediately, I noticed a small black dot about 2/3 of the way up from the bottom of the screen, and smack-dab in the middle (horizontally). At first I thought it was a dead pixel (I have a long history with these and they drive me nuts). However, after further examination, I think this may be something else (a spec of dust perhaps). I say this because the dot is visible even when the phone is powered off. Furthermore, under bright light (when the screen is off), the dot appears to cast a "shadow" on the screen. What should I do? Is there a good way to determine if this is a dead pixel or dust? To get the phone serviced, should I return to my local AT&T store, or go to my local Apple store?

My first had dead pixels, the second had dust. They on the second one wouldn't let me switch it out because I am too picky. Well, when I've spend close to 10k with apple over the last year, I think I have every right considering the price they command on their products.
I wouldnt go to a dealership and buy a band new car that had had one or two rims curbed and take it home happy. It is still driveable, and nothing that would ruin the car but you get the point.
So now I'm on the phone trying to have them ship one out to me. I wish the apple store by me would get new management.

I have the same case with you an iPad Air in dead pixel or speckle silver dust on screen. It is been 3 months I bought in Avant Abenson in Greenbelt Makati Philippines. Today I decided to change my screen protector film but the speckle dust on the screen

Speckles dust on the screen and it cannot be removed today when I decided to change the screen protector film and noticed is not my fault it is a factory defect on screen it is either dead pixel or speckle dust on screen they are so many said and experience I have read. So I need the replacement a new one for that dismayed screen on my iPad Air. I bought this 3 months ago in Avant Abenson at Greenbelt Makati Philippines. I need the replacement for tomorrow I will go to the store I bought. I love apple products but they need to replace and make go round to improve some defects and cannot be more escalate with this issue of the many of patronizing your products. It is sometimes irritating to the eyes and seen dirt on the screen. Thank you apple customer service to bringing up my complaints and a replacement for tomorrow's to inform the store I bought and advise them here in the Philippines to facilitate in regards to this matter.

I wanted to buy an ipad air to replace my ipad 2 but the one I wanted was (luckily) sold out.
Yesterday I tested the air from a collegue and I noticed the screen was SUBSTANTIALLY less sensitive than the screen of my ipad 2 when using my stylus.
I use Stylus R US especially for I annotate and with the air this did not work well at all... Half of the time there was no contact registered so underying certain parts of the text was a disaster...
Just working with the finger all whent OK... Just fear that another app I use a lot (notes +) will have same problem.
On the Ipad 4 also retina all goes *** smooth as on my ipad 2...
Is this a fault of a specific ipad air series? Or is this normal?? If it is I think this is truelly a huge flaw and I cannot see how not manny people using the ipad for notetaking etc did not notice this...

Slightly ligher spots on black screen? NOT dead pixels...

This is my 3rd MB after a series of exchanges for other problems. So far this thing is flawless.
However, I noticed that on a BLACK screen, there are two small oval-shaped sections near the center that appear SLIGHTLY lighter than the rest of the screen. It is really only noticeable when the entire screen is black. The areas simply look like there is a finger print on the screen, but us BEHIND the plastic. I tried using a microfiber towel to clean the area and it is not externally.
I know I'm being picky, and the spots are not visible at all on any other colors and looks smooth; it is only on a black screen.
I really dont feel like taking this in a 3rd time (for a 4th computer). Should I just live with it? It's still better than the other previous MB's as far as issues. My only worry is that my exchanged computer or screen will have a dead pixel, which would be worse than this honestly.
Your thoughts? Is this normal? Is some color discrepancy normal on pure black colors? Thanks!

I think everything has flaws; it's just whether or not they're visible. The irony is you could have one that has one or two cosmetic defects and it lasts you 10+ years; however, could have one that is cosmetically perfect, but go through two or three logic boards in its lifetime. Anything is possible.
I can't say that you are or are not having problems that are "normal" b/c computers are almost synonimous w/ cars these days as far as defects, warranties, and repairs.
My first blackBook had a slight bulge in the bezel, next to the isight--took it back to Apple three days later, they exchanged it no problems. The new Blackbook they replaced it with had a bad Return key (the scissor was broken). They replaced they key, no problems so far and I'm very happy w/ it. I have AppleCare not b/c Apple would tell me to buy it, but b/c I plan on keeping the computer for 3 years at minimum and don't want to deal w/ repair cost (if any).

IPhone 6 screen is having dead pixel

Hi Apple technical support,
My Ant helped me to buy a new iphone 6 in USA at 16/10/2014 and now I'm using it in Vietnam. Unfortunately, I recognized that, my iphone 6 screen is having 2 dead pixel, I'm really disappointed and inconvenient about this problem with my iPhone. Can anyone answer my question that will I able to be changed another iphone 6 right now. And where can I take my iphone to apple service in Vietnam.
Hope to see your answer as soon as
Thank for your help

Hey there Trimao,
If I understand correctly you appear to have 2 pixels not functioning correctly on your iPhone. I can see how that would be a bit disheartening. Here is the webpage for Vietnamese repair options for your device:
Apple - Support - Service Answer Center
Thank you for using Apple Support Communities.
Take care,
Sterling

My iMac 27inch 5k screen has a huge line of dead pixels. I bought it today itself!!!

I Just bought my iMac 27inch 5k and after Unboxing it, came to realize that the screen has flickering and dead pixels all over the left side.
is this a hardware or sodrware issue and can I repalce it with a new one since my warrantee is a day old?!

If you bought it directly from Apple, you have a 14 day return or exchange window. Take advantage of it.

All of a sudden tons of stuck and dead pixels on Retina display!

My MacBook Pro Retina is just about a year old. When the computer was only a few months old I had the display replace due to stuck pixels.
Now it's a year old (just 2 weeks out of warranty!) and all of a sudden there are a TON of stuck and dead pixels.
I mean A LOT: about 30 - 40 stuck pixels (all of them seem to be blue or white, I can't really tell), and maybe about 20 - 30 dead pixels. They are harder for me to see. The stuck pixels make the screen almost unusable though.
About a week ago I noticed one giant stuck pixel (probably a cluster of 4) but now, all of a sudden they are speckled all over the screen (but mostly in the same area where I found the first one.
Is my display just dying on me?
Is Apple going to make me pay for a new retina display (it's 15"). How much will that cost??
The display shouldn't die like this so soon, especially since it is already a relatively new screen (replaced once already).

I would go to Apple and ask nicely since it is only 2 weeks out of warranty and was already replaced once.

Apple Macbook Pro 15 Retina dead pixel explosion

I have a 3 month old MBP Retina 15.
The display but has been plagued with problems. The 1st screen started developing 3 dead pixels (2 larger) at 1.5 months and the Regent St store arranged a replacement display. The duty supervisor on the day said 'dead pixels are normal' and 'these are very hard displays to get right'. They are not encouraging it is not 'normal' for a new laptop costing £1800 to develop such issues.
The 2nd screen has now developed a dead pixel explosion. It was 4 the last time I counted. Such screen degradation is very worrying and I notice some other forum members have experienced similar issues. I would assume it is a certain batch of displays that is causing this issue?
If the display didn't degrade so quickly, I could say it was an excellent laptop with superb display clarity but I can't in the circumstances. I have now booked a 2nd appointment at the genius bar and I don't wish to be told again that this is to be expected with such displays. Apple have a reputation to uphold on quality and reliability. I've never had these issues with my Thinkpads over the years.

I would think that you might have an argument for a replacement machine... if after three trips the machine still isn't operating properly, I would contact Apple Customer Relations and explain to them that instead of repairing the machine time and again, you'd like a replacement.
See http://support.apple.com/kb/HE57 for your local phone number.
No guarantee that they'll go for it, but you can always try.
Good luck,
Clinton

Dead Pixel and Frayed Charger

Hey guys.Let me start off buy saying that I **do** have AppleCare as of now. I've had my MacBook Pro Retina 13" Laptop for about 1-2 years and I haven't had much to complain about.
However, my laptop's charger has started to fray and charging my laptop has become quite difficult. Here is a picture.
My second problem is quite annoying as well. I have a single dead pixel on the screen of my MacBook. The white dot on the middle of the screen is the one dead pixel on the screen.
My question to you guys is if both of these things will be covered by AppleCare? I'm fairly confident that Apple will replace my charger but I want to know if they would fix my screen as well? Thanks!

Pixels:
About LCD display pixel anomalies for Apple products released in 2010 and later
Power Adapter:
About Apple's Power Adapter Replacement Program -- U.S. only

Screen replaced due to dead pixels

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