Screen Showing "Reload Software: 507"

This phone last night was rebooting it self INFINITE times... so i decided to reload the software... everything was going well.. since when it was finishing the whole process it says.. "Fatal Error while updating the phone, or something like this...." the phone showed the white screen and says "RELOAD SOFTWARE: 507" i tried almost everything and after the "INITIALIZATION" process, when "LOADING APLICATIONS" it shows the FATAL ERROR Screen...
What Else Can i Do?

Hi and Welcome to the Forums!
Here is the KB that discusses your situation.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Reload software 507-storm 9530

hie,
i'm using a unlocked blackberry storm 9530 VZW,today i upgrade it to version 5.0 aftr update complete from internet my phone stop working just starting and den it shows a white screen written ''RELOAD SOFTWARE 507''.please help me what to do now.
I tried loading the same version and deleted the vendor.xml file bt still itz nt working please help me
regrds,
sarvesh
Solved!
Go to Solution.

507 error code simply means no operating system is detected on the device.
See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Reload Software 507 - stuck at connecting to boot rom

1. My Curve 8900 (Orange Unlocked) had an app error 523 and didnt load, so I wiped it with BBSAK.
2. After that, my phone starts and shows a white screen with an image and below the error message "Reload Software:507" and stays like that.
3. I have followed every blog and have followed every step, but the OS is not loading on the device and it gets stuck at connecting to boot rom.
4. When I open the Loader, my PIN number shows without any problem, so I click "next". When I've selected the apps I want to be installed and click "finish", my phone will reboot twice when the PC shows "Connecting to boot ROM" geting a "fatal error message has ocurred [A0x00000001]" on the loader.
I've been stuck at this process for too long and decided to post here for help.
Is there any solution for my device.
Thanks!

Hi vatsal
Welcome to BlackBerry Support Community Forums
You can try JI Cmder to wipe again and then try to load the OS ,But remember you had to click the Next button on the screen as soon it shows USB PIN : UNKNOWN or else you had to try again :
What to do next if Jl Cmder will not connect and wipe
If that fails then as a last resort you can try this :
KB27956 : How to recover a BlackBerry smartphone from any state
Please try it and let us know.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Unlock blackberry device and reload software 507? HELP!!!!???

When i connect my phone to my laptop it connects me straight away to my blackberry software on my laptop, once connected it tells me to update my phone, so i click update and it then it brings me to a screen thats called unlock blackberry device ,then it askes me to type in my password, i don't know my password, also alot of people are saying the password is stored on my phone but when i swich on my phone it comes up saying reload software:507.
I do not no what to do please someone help me!!!!

H_xox wrote:
i'm not to sure because i purchased the phone online 2nd hand.
A
I asked, "Has this BlackBerry worked correctly for YOU in the past?"
lol, ok. So the answer to my very specific question is, "No". You bought a second-hand, used BlackBerry, and as far as you know it might have been broken and not working for the seller. Personally, I would recommend you get your money back from the seller, and return the device.
Otherwise, you need to deal with ONE issue at a time. First, you must load the operating system.
See the link below for the download, and follow these simple installation instructions.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
https://www.blackberry.com/Downloads/entry.do?code=5D6646AAD9BCC0BE55B2C82F69750387
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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RELOAD SOFTWARE 507

HEY I TRIED BACKING UP MY MOMS BLACKBERRY TO TRANSFER HER CONTACTS WHEN I CONNECTED IT. IT WENT TO THE BBDESKTOP SOFTWARE AND I PRESSED REPAIR AND IT WENT TO A RELOAD SOFTWARE 507 PLEASE HELP ;'C IM ON MAC BTW DID ANY OF MY STUFF DELETE PLEASE HELP I TOOK OUT THE SD CARD

Yes, you've lost any data that was on the device unless you made a backup prior to the 507 error. Here's how to get the device functional again:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
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New bb reload software 507

Hi, i've just bought new bb 8900 and after updating software all i get is on the device (reload software 507) can anyone tell me how to reset the device or reload software??? thanks....
Solved!
Go to Solution.

Error 507 simply means the OS is not present on the device.
Connect your 8900 back to the USB cable and run Desktop Manager > App Loader again. It should recoognize the device, connnect and process the installation.
If you need specific instructions, read here:
http://www.blackberryfaq.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Reload Software: 507; JVM 529...

Hello,
I have a Pearl 8220 device, which always worked great until the day I got a message suggesting me to update the BB Desktop Software. I did so, and since then I have going through a nightmare.
Right after the update I could not sync my device with outlook. It would make a real mess, and replicate entries on both sides. In other words, the newer version didn’t sync.
I tried to install the previous version, but then when I tried to backup the device the connection was lost, and the device froze. Then I tried different versions of BBDesktopSoftware, and for all of them the connection issue happened over and over. Every time the device froze I got an error message JVM 529. Up to this point I was able to place and receive calls, and to send and receive messages. But since I could not sync with my outlook, I kept reading articles that explained the possible reasons for the problems I was facing.
Then I decided to update the device software, and that apparently ended the story. In the middle of the software installation the connection was lost again, the device froze, and now my blackberry does not have software. Result of it is I can't use the device at all, it doesn't turn on, doesn't respond, I am not able to install any version of the device software, nothing. When I try to install the software it goes to a point when the connection gets lost again. Then I unplug it and wait and reconnect it, and it goes a little further, and then the connection gets lost again. I saw a similar situation (but no solution) here: http://www.blackberryforums.com.au/forums/blackberry-pearl-smartphone-discussion/14029-jvm-applicati...
Any help is greatly appreciated.

That's quite odd. I've always found BBSAK to be quite solid. Hmmm... quite odd.
Are you doing a wipe with BBSAK first? Try that.
And, since it's getting stuck at the same point each time, perhaps there's an issue with that carriers OS package. While rare, I've seen before that one carriers OS package and anothers might be a little bit different. You might give that a try as well.
But, very odd indeed. Be sure your PC is clean, not much running, coming off a fresh reboot (power down, not the reboot command) and use Run As Administrator for all that you can.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Phone LOCKED showing "reload software 513"

I don't have the back up file and I can't unlock my phone!!! Ahhhhh
I have talked to two different people at tech support and still nothing. Is there a Superman or woman to save my day????

Hi rickymassey,
Check out the following KB regarding the issue you are experiencing and how to resolve it:
http://www.blackberry.com/btsc/KB13003
Cheers,
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Blackberry Curve Screen Frozen states reload software 552

Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

Hello keastman,
Welcome to the support forums.
This article should help you out regarding your "Reload Software: 552"
Error "Reload Software: 552" is displayed on the BlackBerry smartphone
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Reload software???

message on screen saying reload software 552 on a pure white screen.... computer finds phone blackberry desktop doesnt so cannot reload anything... why?

Hi
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Being asked to Reload Software but desktop manager won't connect

I have a curve 8900 and I run the BB destkop manager on a Mac probook. I plugged the curve into my mac this morning via usb and manager told me that for some reason there was an issue with missing software on the curve and asked me to download and reload software - I did this but after a short while of downloading it stopped and said it was no longer connected to the curve , even though it was still plugged in via usb.
In addition, the curve is displaying a white screen and the msg Reload software 507.
I've tried disconnecting and reconnecting the phone to the Mac but all it ever says is that it is waiting for device to start and it will not recognise it or connect to it so I can't even reinstall the software or reinstall via a back up. I reinstalled BB Desktop manager and I've tried moving the battery and sim on the phone but this also makes no difference.
HELP!!
dd

507 just means no OS. You're going to need to find a PC and reload the OS. Use the link below and follow the instructions in the first post of this thread:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/231976-latest-os-8900-5-0-0-1...
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

8520 curve error "Reload Software 552"

I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
Thank You
Czabless

Hey there Czabless
Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
KB11320 - Clean reload with desktop software
KB16251 - Clean Reload without desktop manager software
These should give you what you need to get rid of this error message
*Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

HELP! Reload Software 552 Error??

Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

Hi and welcome to the forums!
1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
3) What does the "windows installer won't work mean?
4) Tell us every detail you can think of so we can help with the best advice.
Either way we can get you through fixing the error, Ok?
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Error 507 reload software

Hola,
Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
www.blackberry.com/507
Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
No sé que más hacer..
Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message
Error 507 reload software - for further information, please visit :
www.blackberry.com/507
I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
I don't know what else to do.
Gracias y saludos.
Daniel

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Frozen with white screen but unable to reload software

Please can someone help me as I'm about to throw my Blackberry out the window!!
Yesterday I downloaded the Facebook update which requested me to reboot, my blackberry was then stuck on the white screen all day yesterday. I have managed to attached my blackberry to my pc and remove some of the apps as I know the memory was low. When trying to install I'm getting these error messages: application loaded could not connect to your device. There might not be any software installed on the device (it says if your device is not working please click ignore to continue loading software, which I did). Then I get 'an error has occured while downloading software for your verify your internet connection.
After trying several times I clicked on the View Other Versions button and it says that 4.6.1.168 platform 4.2.0.94 is currently installed already and is there twice?
The phone screen shows error message 552 reload software.
Thank you

thanks for getting back to me.
OK, fine, i need FCP. BUT they won't read in quicktime either. If they're quicktime files, then i should be able to see AND hear them in Quicktime player, vedad?
There has to be something that i can download or something that makes this work... My FCE is HD compatible. If it won't work with my footage then what's the d* point?

Screen Showing "Reload Software: 507"

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