Screen/smc problem, freezing

i have an Intel imac and yesterday it froze with a bunch of small blue squares showing up all over the screen. Did a force reboot and couldn't get past the user log in screen. Looked around a little, seemed like it might be an smc problem so restarted the computer holding the power button while plugging in the power cord. This got it running but with the fan making a lot of noise. The computer was actually running great like that, faster than normal. But once I got everything backed up, I shut it down and unplugged the powe cord to, I guess again, reset the smc back to normal (not sure if that's exactly how it works). Restarted the computer and it worked ok for a while but then froze again and I'm now in the same situation. So seems like a rather serious problem. What do I do? Can I just run iT in the high fan mode Permanently? Is this a hardware problem? Cost estimates on fixing it?
thanks

This is the proper way of doing an SMC reset: Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
+ unplug any peripherals, which I wish they would include in the numbered list.

Similar Messages

My G5 iMac has a screen color problem. The color is green with lines. What can I do to repar this? Sometimes the screen will freeze and I have to reboot the computer and the screen will be normal for up to 5-6 hours and then suddenly changes back to green

My G5 iMac has a screen color problem. The color is green with lines. What can I do to repar this? Sometimes the screen will freeze and I have to reboot the computer and the screen will be normal for up to 5-6 hours and then suddenly changes back to a greenish color.

Try running in Safe mode. This leaves out some video drivers. Which results in machine not using advanced video hardware.
for more details see:
Look through this thread. see the second page.
https://discussions.apple.com/message/16057567#16057567
Robert

Screen flashing and freezing

I have a 2008 Mac Pro, which has served me well since I got it, at least until a day or two ago. At that time, it started exhibiting sporadic black flickering on screen, paired with freezing. At first, everything would freeze except the audio, which would continue playing uninterrupted, and after a minute or so the system would unfreeze like nothing happened. Now, though, it seems to have gotten worse; the system doesn't seem to recover after a flickering episode, and even the audio will get stuck into a one second loop after a while.
I tried resetting the PRAM and the SMC. When that didn't work, I tried restarting into Lion Recovery mode with Command-R. For some reason, that sent me right to a reinstall screen, but it didn't matter, because the screen started flickering and the system froze almost immediately after startup. I'm pretty sure that what it froze in was a separate recovery partition, so that should rule out any software issue. I'm guessing that my video card is fried, but I'd like to see what others think; I'd like to avoid buying a video card that I don't need.

2009 Mac Pro 3,1, GeForce 8800GT, 6GB ram.
I have recently had the same problems. Screen flickering, tiling and freezing previous to this video settings I've had for a long time just changed. I am not sure if it is my monitor or graphics card. My graphics card was replaced once already. This is acting a little different this time.
I also reset pram am still running 10.6.8

MBP 13" Screen Flickers and Freezes After Upgrading HDD

Hi There,
I have seen on here and a few other forums that people are having issues with graphics cards or overheating that is making the MBP screen flicker and freeze.
Mine has been fine until yesterday when I installed a new Seagte 1tb HDD. It works ok, but every now and then the screen starts to flicker, half of it goes black and the system freezes. Sometimes it's just for a few minutes, but sometimes I need to do a hard reset by holden the power button down for 5 seconds.
Here are the details:
MBP 5,5 13" (2008 I think - Can't remember)
Boot ROM Version:
MBP55.00AC.B03
SMC Version (system):
1.47f2
Version 10.6.8
2.26Ghz Intel Core 2 Duo
8gb 1067 Mhz DDR3 (Just upgraded, but before the hard drive and no issues)
1TB Seagate Momentus SATA HDD
As mentioned, I upgraded the RAM a week or so ago and it has been running fine. I put the new hard drive in last night and after a few hours, the flickering started.
I cloned the hard drive using SuperDuper and it all started up fine.
So far, I have verified and repaired permissions, checked SMART status and run a SMART Utility diagnostic. All comes back ok.
I cleared the PRAM and installed smcfan control as another forum with similar issues said it was a overheating problem and running the fan control program should fix it. I did that at 8am this morning and it has run great all day. Come 5.30pm, the flickering started and then it froze.. GREAT!!!!
It's so frustrating, I was really looking forward to having my MBP upgraded and running fast again.
Any ideas or tips would be very welcome.
Thanks in advance.

set old HD. If problem will gone - you have weakened power supply or internal power converters. Yours new HD draw more power during spinup or something - so voltage on internal bus lowers and memory or videocard freaks.
5.30 PM looks like a time when there begins a lot of load on city energy grid - so voltage in wall socket goes a bit unstable, it may also add to problem.
if problem is gone when you are on battery power - its power supply. If it persists or get worse when on battery - its internal power convertors.

MacBook Pro screen flickers and freezes after Snow Leopard/Safari 5 updates

Hi guys,
I have a silver 120GB 15-inch MacBook Pro from Summer 2007 with 3GB RAM and 25+GB free space which has recently begun to freeze irrecoverably. The first appearance of these symptoms seems to coincide with my installing the Snow Leopard 10.6.6 update via Software Update.
I'm not particularly well versed in computer technology, but will try to describe my problem as detailedly as possible.
What happens is this:
1. I start the computer as per usual, with only a couple of startup items. Everything's fine.
2. I start working. Use a lot of Safari 5 for browsing websites, often with some kind of Flash or "Flash-type" content such as banner ads, videos, even full Flash designs. I may also have programs such as QuickTime, VLC or an image editor open, if not necessarily "actively" doing anything. Everything's still fine - I'm able to both browse websites and watch videos as usual.
3. After a while of active working - say, 1-3 hours - I notice browsing websites gets a little choppy. Display features such as the file list view in Finder may or may not appear properly. The rotating wait cursor may or may not appear from time to time.
4. Immediately after symptom no. 3, the next time I start to watch a video, either via Safari 5 (say for example something on DailyMotion.com) or a file via QuickTime, something goes wrong.
Following no. 4, one of three things invariably happen:
5a) The video freezes and the entire screen flickers from black to the screen view very quickly two or three times, after which the computer or screen appears to freeze. The cursor still moves, but nothing reacts to it - open windows become completely unresponsive, nor does the top or any other menu react in any way to clicking. The "menu row" of application items, which normally appears when I move the cursor to the very bottom of the screen, doesn't appear. Restarting "blindly" by pressing the Off-button once and pressing R doesn't work. I'm forced to do a hard reboot, after which the computer is once again fine until the next two hours of active working. This usually happens ONLY when I try to watch a video in Full Screen-mode.
5b) I notice the video freezing only just in time, and am able to pause it and "esc" out of Full Screen-mode, and the computer remains operational. However, as soon as I again try to play video in Full Screen-mode, everything described in 5a. happens.
5c) The video stops playing, and the screen reverts momentarily to pale blue before switching to the login screen. I login again with my details, and everything appears to be fine again until the next two hours of active working. The computer "starts up" a lot faster than with a hard reboot. This usually happens ONLY when I've tried to watch a video in its original size, i.e. when not in Full Screen-mode.
This happens 1-4 times a day, and it appears to depend directly on how much work I've been doing on the computer. The less I use it in the course of a day, the longer it takes until the next time it freezes.
So, in a way, I'm able to replicate this problem. 95% of the time the screen has frozen while watching or starting to watch (usually already when starting to watch) video footage, but it has also frozen a couple of times just switching between e.g. Safari 5 and an image editor or browsing a website with a Flash banner ad or embedded video content (which however hasn't necessarily been playing); today, the screen froze when I tried to open a website made entirely with Flash.
Although it could be just a coincidence, I believe this issue first appeared when I updated Snow Leopard to 10.6.6 via Software Update alongside some other pending updates, including as far as I recall one for Safari 5. The update process appeared to have gone well at the time, though, and was not interrupted in any way. I have never had this specific problem with the computer/screen before, though.
I've read a couple of threads here regarding very similar issues with newer MBP models than mine, in which it has been suggested that the fault may lie in a malfunctioning NVIDIA GeForce graphics card. Now I've had that replaced already once because my screen went unexpectedly completely blank after a forced reboot 1-2 years ago (I don't remember exactly), but according to my System Profiler info the card still a GeForce 8600M GT. Can it be failing again?
I've also had some kind of a RAM card failure once. As far as I understood it, one of the RAM cards had fried and was preventing the computer from starting up. I replaced the bad 1GB card with a new 2GB one and the problem was resolved. Before the computer died, there were also other symptoms, but they were not similar to these.
I'm also doing the Apple Hardware Test tomorrow. Any other suggestions, though, than the graphics card?
*Could this have to do with Flash or Safari 5?* Just hear me out. Even though my computer has frozen from watching a video in just QuickTime, Safari 5 has always been open in the background at the same time, and more likely than not with websites with "Flash" content open. And come to think of it, before I performed the Snow Leopard and Safari 5 updates, I used to have daily problems viewing Flash video in Safari 5, the video content either suddenly showing up as "Plug-in Failure" or crashing the browser; I've had both Safari 5 and the Safari 5 Flash plug-in "quit unexpectedly" countless times in the past, almost daily. Sometimes the "Plug-in Failure" could be fixed just by refreshing the browser view; at other times, Safari 5 would stop showing Flash content altogether - Flash banner ads (such as Google ads), YouTube and other Flash videos, everything - until I quit and restarted Safari 5. BUT - since the day I updated everything via Software Update, I don't remember this happening; it never gets to "Plug-in Failure" now. Could it be worth trying to use e.g. just Firefox for a while or is there something (e.g. Adobe Flash) that I could try reinstall? Or am I just clutching at straws here?
Thanks for reading this long, long post!

Do you have access to an Apple Store? If so, it may be worth making an appointment at the genius bar and having them run the test for the NVIDIA problem. Since your replacement logic board still has the NVIDIA GeForce 8600 M GT video chip, it could be starting to happen to your replacement logic board.
I also agree with all of CMCSK's suggestions. Freezing is often associated with hard drive problems. You might also want to run SMART Utility:
http://www.apple.com/downloads/macosx/systemdiskutilities/smartutility.html
You can download the demo and run it several times for free. It will give you a very comprehensive view of the physical health of your hard drive. If you still have the original one from 2007, it's getting pretty long in the tooth and may be approaching the end of its average useful life of 3-5 years. I just recently had to replace my original 2007 Fujitsu drive.
If your drive is headed south, and is also too small, it may be time to upgrade to a larger and faster drive.
The software update probably didn't cause the problems, but it may have exposed problems that were already in existence.
Good luck!

I have a new Macbook Pro. When watching Youtube videos, it works perfectly until I attempt to watch the video in full screen. When in full screen, the video freezes immediately and the audio continues. When minimized it works fine as before. Help?

I have a brand new Macbook model A1502. I am taking online college classes that incorporate youtube tutorial videos. I can watch the videos if I don't maximize the screen to full screen. When in full screen, the video freezes immediately and the audio continues uninterrupted. I can press escape and go back to the previous screen and the video continues to play with no problems. Can anyone help me please? This machine is literally just out of the box with maybe an hour of use. Thanks in advance

First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

I purchased Macbook Pro i5 in March 2011. Now the screen has problem; one vertical blue line is in the screen (at the right side). I noticed this last week when I opened the MacBook, and now I am always seeing it. How to remove it?

I purchased Macbook Pro i5 in March 2011. Now the screen has problem; one vertical blue line is in the screen (at the right side). I noticed this last week when I opened the macbook and now I am always seening it. I am seeing the blue vertical line always in the screen. However, I am not seeing this line when I open Word, Excel, PowerPoint files (without pictures). But I am seeing this line always when I see movies, pictures, and all the files which have pictures. Please do let me know how can I remove this vertical blue line (blue tint) pernamentally from the screen.
Regards,
Ujjal

Backup your files to a external hard drive and disconnect.
Call Apple and make a warranty call, then take it to the nearest Apple Store etc.
You can run these things and it might clear your issue or give further informaiton
Perform a hardware check
http://support.apple.com/kb/ht1509
Then see if resetting the SMC/PRAM resolve your issue
http://support.apple.com/kb/HT3964
https://support.apple.com/kb/HT1379

Screen appearance problem

I searched the forum before posting this question, but may have missed an on-topic post with my screen appearance problem.
While using the computer, the screen appearance abruptly changed: the image was magnified so much that it does not fit the screen. I tried using system preferences to change the display settings, but if I shrink the setting then not all the screen is displayed; there are ugly random colors in a square block pattern on the edges.
I have only had the computer a few days, the OS is the Snow Leopard, but I couldn't recall (or find written) the OS number. It's the smaller of the new Imac screens, 21-inches I think, not the 27-inch.

Welcome to the Apple Discussions.
Have you tried to reset the PRAM and reset the SMC? These actions may resolve your abrupt problem. If not you certainly want to call Apple as it may be a serious graphics issue.
To reset the PRAM, shutdown the computer, press the start button, as soon as you hear the boot chime, hold down the COMMAND OPTION P R keys until you hear two more boot chimes, then release the keys. That may be all you need to do.
To reset the SMC, shutdown the computer, unplug all power to the computer, press and hold the start button for at least five seconds, plug the power cord back into the iMac, press the power button normally to boot up.
If neither of these procedures help. you can execute the Apple Hardware Test, by inserting your Applications Install DVD, restart the computer and hold down the D key until you have booted. This will boot you right into the Apple Hardware Test program. That might show you that you have a bad braghics card or some bad memory, etc. You'll need to call Apple then.

A Few Problems (Freezing, Disc Noises)

Hey Everyone,
I'm having a few problems with my 13' macbook pro.
Here are the specs on the machine:
NVIDIA 9400M
2.26 GHz Intel Core 2 Duo
4GB MEMORY
250 GB Hard Drive.
I'm running OS X 10.6.3
So, first off,
This is my third Mac, and I bought it in January 2010. There isn't that much on here, no music, no videos, and I have almost 200GB left of free space on the HD.
So, for some reasons it keeps freezing, and I only have open firefox. A lot of times the writing on the screen has to catchup with what I have typed, and I'm not a crazy fast typist. It also has problems scrolling down internet pages, as well as videos on youtube. When I play a video on youtube (I'm on broadband) and sometimes I will wait for the entire video to load, and it will start playing it, and have a hard time keeping up. The video freezes a few seconds behind, and the frames don't match up all the time. I am running Firefox 3.5.9 and nothing else at the time. Even as I write this article it has trouble keeping up. I thought at first it may have been the 9400 videocard, but I don't think so, anymore.
My second issue, not as big of a deal, but still annoying is the hard drive gets crazy loud and sometimes vibrates the keyboard. I have NOT dropped it. In fact, I have taken very good care of the machine.
Any help would be appreciated.
Best,
Marcus

1. warranty on battery is only one year.
2. This relates to a BIOS or driver problem,
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X60-Screen-flickers-and-screen-shutoff-problem... <--- have a read.
3. A design flaw by Intel, it occurs in all T5xxx and T7xxx CPU as far as i know, the problem is at its worst when you throttle back the cpu power.
4. the constant ticking means that the hdd is on power save, where it is constantly powering off to save power, you can go power management under display property, and disable hdd power off and see whether that solves the problem.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

I have a football game recorded on a DVD R disc that I was trying to view on my MacBook using DVD Player. The video comes onto the screen, but immediately freezes, and then disappears. An error message comes up saying that DVD player unexpectedly quit.

I have a football game recorded on a DVD+R disc that I was trying to view on my MacBook using DVD Player. The video comes onto the screen, but immediately freezes, and then disappears. An error message comes up saying that DVD player unexpectedly quit. My MacBook operating system is Mac OS X, version 10.5.8. DVD Player is App version 5.0.3, framework version 5.0.7.
However, the DVD+R works on both my Dad's and my brother's laptops. My Dad's laptop is an iBook G4 with Mac OS X operating system, version 10.3.9. The DVD Player is version 4.0. My brother's laptop is a MacBook Pro with Mac OS X operating system, version 10.7.2. The DVD Player is App version 5500.26.1 and framework version 5.5.0. The DVD+R plays fine on their laptops, but will not play on mine.
Anthony

Lao Bo,
yes, you can locate and copy a file from your HD to a USB key using UNIX commands. If you know the exact name of the file which you’re trying to locate, try this:
find / -iname filename -print
This command will search your entire internal disk for the particular filename. If you know that it’s within a particular user account, then you can save search time with this variation:
find /Users/username -iname filename -print
Either variation of this command will print all files found which have the given filename. Presuming that you’re able to identify the correct file, you can copy it to a USB key using the command
cp -p filename_returned_by_find /Volumes/USB_volume
If you’re not sure which volume name your USB key has, this command will show you what the possibilities are:
ls /Volumes
Please let me know if you have any trouble with these commands.

EHP1 Upgarde Monitor screen resolution problem in a support message

Hi Experts,
We have recently upgraded our Solution manager to EHP1, iam facing a screen resolution problem with 15 inch monitors.
Our key users have 15 inch monitors to their system and when they try to reply a support message under transaction data-> Overview tab -> reply it is showing only one line for them , due to which they are unable to enter the complete data in it.
How ever We have found that this does not occur with 17 inc monitors as the required screen resoution 1280* 1024 is possible due to bigger size of the monitor.
can any one suggest how to make the overview tab visible completely with small resolution monitors.
Thanks
Nanda

>
Nanda Kishore wrote:
> Hi
>
> There is an note from sap on this issue i couldnt remember the note number which talks about updating your package levell
>
> Kindly check this note it was released in SEP 09 a very recent one. this will resolve your probelm.
SAP Note 1351673 Size of containers not changed for support messages
Best regards,
Ruediger

I have a MacBook Pro, it recently started freezing upon startup. It would get to a blue screen and just sit there. I've tried booting in safemode to run disk repair and still doesnt help. If I do manage to get past the blue screen, it still freezes

My mac keeps freezing upon startup. It will get to the blue screen and promptly freeze. If I manage to get past the blue screen, and open up youtube on google chrome, it will freeze before it loads youtube. I've tried safeboot and disk repair, nothing seems to work. I even tried to factory reset it but it wont connect to my internet when I reboot with power + option.. any ideas?

This can be used to boot the machine and delelte enough files to get it to boot normally.
.Create a data recovery/undelete external boot drive
Read about storage drive so you can store your extra stuff.
Most commonly used backup methods
Also here to see how a full boot drive slows the machine down
Why is my computer slow?

Mac Pro 2007 with Nvidia 8800GT screen redraw problems on Mac OS 10.5.2

I seem to be having a slight screen redraw problem. Such as when grabbing the browser window and moving up and down it seems the redraw can't keep up,also seems problematic when watching flash or other video online. It does it in the finder too for windows listings or in icon view there is a fluttering or flashing back and forth, kind of like a white super split second flash when dragging the window box smaller or larger not as bad as when making smaller. Hard to describe but my original Ge-force that I pulled was not having these characteristics. I figure that the drivers need tweaking. In windows I am not getting these results. I have newer boot camp installed as well as the leopard graphics update done so I am trying to see if others are having a slight problem or maybe it is me.
Also I make certain it is not heat related as I monitor that and it does not matter at what temp it is.

Here's another similar experience -- and my solution.
I bought a Quad-core 2.8GHz (8GB RAM) Mac Pro in May and got the "better" Nvidia 8800GT. I thought I was happy, but there were redraw issues after sleeping and a display "roughness" I found annoying. Upgrading to OSX 10.5.4 didn't help.
I found it to be mostly absent on startup, but sleeping the Mac would bring it on. I.e., after sleep, the relatiionship between the 8800GT would be different than before. when I logged out and in again, the problem woud vanish. No what I expect from a "superior" graphics card. I ascribed it to funky drivers from Apple.
The store I bought the Mac from offered to swap for my suggestion of an ATI HD 3870, so I went for it about a week ago.
This card is far smoother than the 8800GT and just as fast in rendering benchmerks for graphics. (I'm not a gamer.) I am a happy camper! There is no stuttering, oddball redraw, or jerkiness as there had been with the 8800. It's perfect! Never mind that it may be 5% slower for gamers, it feels faster for my use.
BUT NOTE: As I now see from reading several forums, I wasn't alone is getting a screaming-Mimi at first! The first 3870 ran at nearly full fan speed at power-up. The speed changed a little with resolution changes on my big Mitsubishi CRT monitor, and actually stopped when I switched to 1080x1920 @ 72Hz! Then the fan would start and quit, start and quit randomly -- convincing me it was defective.
I returned this RED-shrouded unit and the store replaced it, this time with (randomly) a BLUE-shrouded unit. (Slightly lower serial.)
Bottom Line: This replacement 3870 is quiet as a mouse! Fan runs near-silently at startup and after hours of regular use in a 75ºF room. I get the distinct feeling that a bunch of cards with wonky fan controllers were built, and some of us got 'em.
Bad News: The ATI HD 3870 does NOT support multiple refresh rates under Windows XP-SP2 booting the Mac Pro, with or without Boot Camp drivers installed. No version of the ATI drivers fixes this, and ATI does not officially support Boot Camp yet. You can choose a resolution okay, but you're stuck at 60Hz refresh -- a pain for those of us who hate 60Hz flicker. (I like 100Hz refresh.)

Nokia Lumia 1520 - Screen Brightness Problem

I have two Nokia Lumia 1520.
Both of them have the same problem. I will explain the problem to you in detail and before that let me assure you I am a Windows Phone long time user , have been part of the development , developed several apps for the platform and I have used Lumia 800 , 720 , 920 , 925 and now 1520. So I am well aware of all the settings , sunlight readability , automatic brightness etc. This problem is not due to any of these , I can assure you
Now the problem ,
I set the automatic brightness option OFF
I move the brightness to HIGH
Then I lock the phone
When I unlock the phone , the brightness drops by 10% suddenly without any intervention
This problem happens sometime. Some days I see this problem , some days I don't and there are few days where I see this problem very heavily.
I purchased another 1520 and it has the same problem. I am very sure , from my experience that this is a firm ware issue. This is NOT a hardware problem , but a serious problem from your software end. It is prudent that Nokia recognizes this problem and finds a solution to this. Interestingly , I am not the only one who is facing this problem , the whole globe is facing the same problem and for such a pricey phone , this is a frustrating experience - very frustrating. I am sending some links , which will show the problems users are facing:
http://forums.wpcentral.com/nokia-lumia-1520/255608-lumia-1520-screen-brightness-dimming-unwantedly-...
http://forums.wpcentral.com/nokia-lumia-1520/251303-screen-dimming.html
http://forums.wpcentral.com/nokia-lumia-1520/252501-screen-brightness-fluctuates-purpose-bug.html
http://forums.wpcentral.com/nokia-lumia-1520/255508-lumia-1520-screen-brightness-problem.html
The phone is rock solid and amazing except this irritating problem.
I have only few days within which I can request a exchange from the merchant. So if any Nokia official can confirm that a software fix is on the way , it would be super helpful
Nokia , please help !
Moderator's note: We have removed the IMEI numbers. Posting of personal information is not allowed in this forum for security purposes.

I have Nokia Lumia 1520 Black.
I have also been facing the same problem with screen brightness.
The problem occurs only when the Brightness is in Automatic mode.
--> When the Brightness is set to Automatic mode & take out from dark location to bright location the display turns out to weird grey color.
--> And then if the brightness is set to low, medium or high display comes to normal.
Is this issue related to the hardware or software.
If it is related to the Software will you be able to fix it ? or else How about the replacing with the new one ?
Awaiting for the response.
nonnin8 wrote:
Same here i have white 1520
I have another problem with the screen, when it wakes up or i get a call the colours are off grey colour are very light grey and after few moments it turns to normal.
I am using WP 8.1

When I try to access the store I can't get to the main screen. It freezes up. I have the latest version. An

I can do everything in iTunes but get to the store. When I try to access the store I can't get to the main screen. It freezes up. I have the latest version. Can anyone provide any suggestions or help?

Also try to reinstall itunes do no t worry no media will be erased.
http://youtu.be/3c90vXO8K5w
Look into what security software you are running and disable it and also go to apple.com/support and search for
itunes store connection issues by actually typing that into the bar next to support then scroll down to one of the TS articles and begin a jounrey of internet explorer configuration.
I have done the looking for you all:
http://support.apple.com/kb/TS1379
http://support.apple.com/kb/HT1527
http://support.apple.com/kb/TS1368

Screen/smc problem, freezing

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