Screen went black but still works

How do I fix iphone 4 screen went black-still works and already tried shutting it off

I fix a lot of phones and have only experienced this once with a customer.She told me that the screen went black but the phone still rang.I thought she was just doing something wrong or that maybe she dropped it and the LCD ribbon cable hopped off the board.By the time she got the phone to me the battery had completely died as she could not turn it off.After I received the phone I plugged it in and to my amazement it came alive after the usual 5 or so minutes it takes an iPhone to fire up after being dead.So if possible let it fully drain and then plug it in at the mains charger.Hope this helps.

Similar Messages

  • My screen went black but still rings

    My screen is black but still rings. What do I do

    Hello Bradley,
    I would be concerned too if my iPhone screen remained dark when the phone was on.  I recommend the following steps for the issue you described:
    Display has no backlight or dark screen
    Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
    Try turning iPhone off and then on again.
    While connected to the iPhone charger, try to reset the iPhone.
    If the low-battery screen appears, charge the iPhone.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Brother threw iphone and screen went black but still can hear vibrations/ring.

    also i tried doing a hard reset but my home button is off and it registers as voice control. cant connect to itunes because of passcode. i need HELLPPP??!

    Try a reset of the device by pressing and holding the home and power buttons for about 15-20 seconds. The white Apple logo should appear.
    It this does not get the display working make him buy you a new iPhone.
    Apple does not repair devices they replace them.
    If the device cannot be accessed due to a passcode and the screen is non-responsive there is nothing that can be done.

  • My screen is black but still working.

    How do I get my screen to work again ?

    A little patience would be useful if you want help. This is a support forum hosted by volunteers. And you can't get credit for marking your own post as "solved".
    Try removing any case you have on the phone. Try resetting the phone by holding the HOME and SLEEP buttons at the same time until an Apple logo appears. If that does not fix the problem Restore the phone using iTunes. And if that fails you phone probably needs to be replaced.

  • My iPod just randomly black out like the screen went black but Siri works and you can talk but the screens all black

    I need help

    Try:
    - Reset the iOS device. Nothing will be lost       
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.                     
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • IPods screen went black but assisted touch on screen still works?

    IPods screen went black but assisted touch on screen still works?  What's would be wrong?? I have dropped it and the lower volume button went partly in side the IPod (thats why i had the assisted touch on) and its been working very slowly fore the last week or so. but other then that it was fine.

    With the information given, If the screen is completely black even after the reset, it's sounds as a hardware issue
    Could be : The battery
                    The charger
                   The phone itself
    You can narrow these down one by one preferably.
    -If you have an extra battery, test it.
    -Try another charging cable or another outlet
    If neither of those affect it, you can also wipe the phone, but that's pretty much the last last step you should do since it erases everything.  Then restoring it. Time varies.
    If you are still having trouble, contacting your carrier, the closest Apple Store, or the technical support line for Apple.

  • I was in the middle of using my iPhone 4 running on the latest iOS before iOS 6 and the screen went black but you can see it is still on because the color of the screen is blueish blackish like when your phone is turning off. Any suggestions?

    I was in the middle of using my iPhone 4 running on the latest iOS before iOS 6 and the screen went black but you can see it is still on because the color of the screen is blueish blackish like when your phone is turning off. Any suggestions?

    Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.

  • I dropped my phone and the screen went black but I can still hear when I get a call or text.. How can I fix this?

    Please help! I dropped my phone and the screen went black but I can still hear when I get a call or text.. How can I fix this?

    See Here for  >  Frozen or unresponsive iPhone
    Try this First...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...

  • HT201210 My Iphone 4S screen went black but iTune is unable to finish recovery and software restore.

    My Iphone 4S screen went black but the Iphone was still working. I was able to play music with the headset.
    I went a head and put it in a safe mode to perform a recovery. iTune updated the software succesfully but is unable to finish recovery and software restore.
    I went to the support page to see what suggestion apple has but I had done already what they asked (update software, unplug all other USBs, restart the computer, iTune and restore process).
    Any suggestion what I can do?
    Thanks

    Make an appointment at the genius bar. It's probably a hardware failure.

  • I dropped Iphone 4s then suddenly screen went black but phone is on. I can hear sound.

    My Iphone 4s was dropped and suddenly screen went black,but phone is on I can hear phone ring How can I get screen on,eventhough I tried to hold on power and home button at the same time upto 40secs.It couldn't turn on screen.Pls help me.

    The device is broken, replace it.

  • How to fix iphone 4 that the screen went black but it is on

    My iphone 4 screen went black but the light is on.  I can hear the phone rings and other sound from the screen but I can't answer the phone.  The screen won't come on.  What to do?

    Try resetting:  Press both the home and on/off buttons for 10-30 seconds, until the Apple logo appears. (No data loss)

  • HT4061 my screen went black but it still makes sounds?

    my phone out of no where the screen went black yet I still hear text notifications

    Hi there SofiVelez,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Display has no backlight or dark screen
    Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
    Try turning iPhone off and then on again.
    While connected to the iPhone charger, try to reset the iPhone.
    If the low-battery screen appears, charge the iPhone.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W.

  • My iphone 5 screen went blue but still on. can someone helpme?

    my iphone 5 screen went black a few minutes later it was working again, the day after it just went blue but my iphone still working , 2 days have gone and nothing happened. what to do?

    Hello, jaimerodgz. 
    Thank you for visiting Apple Support Communities. 
    Here is a resource that may provide some troubleshooting steps to help with this issue.  See the section related to the iPhone display.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    If all troubleshooting steps have been processed, I would recommend taking a look at the section labeled Issue not resolved.
    Cheers,
    Jason H.

  • My screen went black i still have my one year warrenty will apple fix it free of charge?

    my screen went black on my iphone buti still have my one year warrenty will apple fix my problem free of charge

    If your problem is deemed to be a hardware failure your phone will be exchanged free of charge.  Apple won't fix it; Apple will EXCHANGE it.

  • My screen went black but if I shine a light on it I can see it? What do I do?

    My screen went dark but I can barely see it if I shine a light on it. I tried to find my mouse on the screen but can't

    If you have a VGA display and a correct display adapter, you should be able to see the computer's desktop and access it there.
    The http://ifixit.com site has various repair guides and as a reference, you could look into the proper one for your model and build version of Mac to see what they say. Some users of their site contributed comments in a few of them.
    http://www.ifixit.com/Device/Mac_Laptop
    Details are important, since the model number may represent many years of changes, and not tell exactly what one you have. And the serial number in your computer can be used to identify-by-serial number, information on the model you have, its configuration as shipped, year, etc.
    http://www.powerbookmedic.com/identify-mac-serial.php
    Or try & find it at http://everymac.com database.
    There are circuits, and cables that flex when the display lid is closed, plus another one that sits by the logic board that support display function, so one of these probably has failed. It would require an authorized repair or someone very handy and experienced in this design of portable computer repair. I doubt a casual user would be able to replace the correct parts; then without causing another kind of issue if they messed up some other parts that currently are not contributing to the symptom you noted.
    Troubleshooting is something an expert can do. But you can use the computer with a second display so long as you have an adapter that will work with the kind and type of ports and plugs that are there. Other adapters exist that may not work, but can look very much like those what do.
    Good luck & happy computing!
    {edited to add links}

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