Screen won't go black During a phone call

I can NOT get my screen to black out during a phone call and its driving me crazy!!! I keep pressing buttons during a phone call "face time the key pad etc" while I'm talking is their anyone out their that knows what I can do to fix this!!?!! I have the latest software update on this thing I have also took my case off my phone to see if it was blocking the sensor and I'm still having problems!!!!! CAN SOMONE PLEASE HELP ME! Also idk if this makes a difference but I'm on verizon And have the white iPhone I heard the sensor was different on this one

If reset, restore do not resolve, then make an appointment at the genius bar or call Apple support and arrange for a replacement.

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Screen turned off (goes black) during phone call and won't wake up

During a phone call, if the screen goes black (I presume due to the proximity sensor), the phone will sometimes not wake up - even with the home button - and not allow me to access the touch screen. It's frustrating if I receive another call (call waiting) or if I have an option to press.
My first iPhone 6 required a hard reset (home plus power) to take it out of this mode. The replacement phone I received from the Apple store will wake up with the home button after the call terminates, but not during the call. This is not a situation where the lighting in the room is too dark for the screen to wake up. The event will happen during the day in a room lit by sunlight.
It also seems that the situation happens when I call a phone and go to voice mail or have a number option to press (1, for sales, 2 for tech support, etc) - but perhaps that is the only time I notice the issue as that is when it would be meaningful for me to access the screen.
In case it matters, I have a black 64GB iPhone 6 for use on the Verizon network. I have also upgraded to 8.02.
Any help would be appreciated as I find it hard to believe that this is a hardware issue that has occurred on two phones.

Hi natgeoff,
Welcome to Apple Support Communities.
I can imagine it would be frustrating to have multiple devices with the same proximity issue, where the screen remains black while on a call. Take a look at the article linked below and try the suggestions provided, like testing the iPhone without a protective case.
iPhone: Hardware troubleshooting
After finishing a call the display remains black
If the iPhone is in a protective case, remove it from the case.
If there is a protective or antiglare film on the display, remove the film.
Clean the screen, especially around the receiver, with a soft, slightly damp, lint-free cloth.
Try turning iPhone off and then on again.
I hope this helps,
-Jason

Is there a way to lock the phone's touch screen during a phone call?

I just purhased my iPhone and I noticed that during a phone call I may accidentally tap Mute or Speakerphone with my cheak, depending on which hand I hold the phone in. Also when I hand the phone over to someone they may accidentally tap a button, and in the worst scenerios they will accidentally end the call.
Is there a way to lock the screen or something to prevent any of the above from occuring?

Their currently isent a way to disable the buttons but what you can do is click the home button during a call after pressing loud speaker and that will separate you from the call options and take you to the home screen and on the top it will have say call active and you can click that to renter the call note the call will still be active but when you hold it next to your face the screen should temporally go dark. Steve jobs was the one who came up with when the top sensor is active the screen will go dark and disable on screen button pressing when it is press against your face

How can I add a contact during a phone call

some times during a phone call the one im taking with give me phone number and i dont have a paper to write down this number to save later, my question is how can I add a phone number during a phone conversation?
please note that im using iphones with latest update iOS 7.1.2

While on a call you can use the "add call" or "Contacts" buttons to get to the Contacts app. You can then add a new contact or add or edit numbers in existing contacts. (If the keypad is showing, press "hide" to see the other buttons.) Press the green bar at the top of the screen to return to the phone screen. If you are not using the headset, you can switch to speakerphone first, so you can talk while doing this.
If you want to use another app while on the phone, press the home button, then choose the app. It won't disconnect the call. If you have a CDMA carrier (Sprint, Verizon) you won't be able to use cellular data while on a call.

How is it possible that so many people complain about the echo sounds during their phone calls, and that there is no reaction or sollution for this problem ???

so many people complain about echo sounds during their phone calls , and Apple has no solution for this PROBLEM.???????
I have an IPHONE 5, but I think if no solution is given by Apple, this one is the last iphone i bougth.

My experience with iOS7 crashing seems to be tied to bluetooth and when I activate the keyboard in relationship to having a text box on the screen.
Apple rarely acknowledges an issue, once they fix it, they just quietly bundle it into an update and it goes away.
Issues can also be very difficult to track down given the number of iPads out there (millions) and I doubt (excepting school or business set up ones) that two iPads are identical. Issues can be hard to track down when the common denominator is hard to determine.

I cannot turn up the volume during a phone call

My "+" button on the side of my phone is broken and I cannot turn up the volume during a phone call. Is there any other way to control the volume during phone calls?

After trying everything I gave up.
But just 5 minutes ago... I dropped by phone on the floor, not from high, just sitting on my chair at my pc desk...
And someone just called and i can hear them!!!
So...
for me, i guess it was really a piece inside that wasn't making a good connection and well...
I accidentally fixed it...
But I wouldn't reccomend you to drop it on purpose.
But maybe go to your nearest apple store, ask them to open it and see if everythin is in place inside?
cheers

I´ve got an iphone 4 and during the phone calls i can hear but i can´t be heard. any idea how to repair this?

During calls with skype or viber the other person can hear me but during normal phone calls my voice doesn´t sound. What can i do?
thank you

The iPhone 4 actually has 2 microphones, one on top and one on bottom. The apps you're trying to make calls with might be using a different mic than the one that normal calls go through. Check that the microphone mesh covers, and top microphone hole are not clogged with lint or other debris.
If the microphone mesh or top microphone appear clogged, please use a clean, small, dry, soft-bristled brush to clean them. Use the brush to carefully and gently brush the speaker and microphone mesh.

Modem doesn't disconnect during incoming phone call

IMac 10.2.8 800 MHz Power PC G4
modem doesn't disconnect during incoming phone calls.
In System Preferences-Network, I have checked the boxes, "Notify me of incoming calls when connected to the internet ," Play alert sound when receiving a call," and "Remind me 1 second before disconnecting me."
thanks for any help
jeff

Jeffrey, Welcome to the discussion area!
I believe that there are 2 issues here. One is how the iMac handles incoming calls. The other is that your telephone service has to send a signal when there is an incoming call.
In traditional phone service, if you are using the phone and someone tries to call you, their call is blocked at the switch (at the telephone company) and they hear a busy signal.
To do what you want, you must ensure that your phone company has the proper configuration to send your iMac the signal that there is another phone call.

Microphone not working during the phone calls

Hi dear colleagues,
I've been using my STL100-2 for 3 weeks and suddenly my microphone stopped working during the phone calls.
It is 100% not a hardware problem because voice input works fine.
The microphone works correctly when I turn the speaker on. And when I use the headset as well.
What is wrong there? I tried hard reset, flashed my BB to the latest 10.2 and it didn't solve my problem: the other side could not hear me.b
Please, help me as I cannot do a very simple thing - make calls on my phone without those freaky tricks.
Thank you!

I have a similar problem, I found that it worked ok after I made a Skype call to the phone or if I called the phone from my playbook using video chat it would seem to start working, then it got worse and I found if I squeezed near the mick it would work ok. I also saw another thread where they had similar problems and solutions were possibly linked to loose screws on the plastic casing around the area of the mic as the author suggests it could be an assembly issue. I plan to check mine when I get to work tomorrow as I have no screw drivers small enough on my person right now. Anyway try it you never know it may give you a clue to the problem.
cheers.....

Cannot get texts during a phone call

I cannot receive texts (iMessage for sure--haven't had any SMS opportunity yet) when I'm on the phone with someone. Is there a way I can get those texts to come through during a phone call?

Ugh. The other phone did not have "send as SMS when iMessage is unavailable" turned on. Good thing I noticed that AFTER I posted here.

Can I turn off notifications during a phone call so I don't hear text messages come through

Can u turn off notifications so I don't hear text messages come through when on the phone

Like the vibrate button then you hear it keep buzzing does this not bother anyone else it kills me when my business sends group messages I can get 14 or 15 during a phone call when people start replying to each other thanks

HT4528 My IPhone will not turn on, I charged it last night and during a phone call it shut off and will not come back on.

My IPhone will not turn on, I charged it last night and it had a complete charge and during a phone call it just died and will not come back on.

Connect iPhone to Wall Charger for 10 minutes, it may turn ON itself. If still nothing, keep on charger and Reset, hold both home and power buttons for about 20 seconds until the iPhone begins to respond.

Screen goes black when making phone calls

Hi, I have started to use a new Xperia Z2 a short while ago. As soon as I am tapping the screen to call a phone number the screen goes black; I can hear the phone calling but can't see anything (not being able to turn on loudspeaker etc.). The sound works, and screen can be brought back to life when the call is finished. Same thing when I call with my Skype app - really annoying as the video mode in Skype doesn't function. When the call is finished from the other side, I can get the screen to light up again. What can I do to solve ths problem?

Hi.
I've got very simillar problem with Xperia Z2 screen.
Not always, but very often when I want to end the conversation and take the phone away from my head, screen remains black.
Only power button can help, when I click it, screen pops up and then I can click "END CONVERSATION"
It's really annoying. What can I do, to make it work ?
Answers for your further questions.
- I don't have any protection on the screen
- I don't have any case or anything
Android 4.4.2
Compilation number: 17.1.1.A.0.402
Thanks

HT201412 Screen won't switch when i turn phone

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Screen doesnt change to black during a call

when I talk on my white Iphone4 the screen doesnt change to black so I hit all the buttons with my cheek and I cant figure out why.

If reset, restore do not resolve, then make an appointment at the genius bar or call Apple support and arrange for a replacement.

Screen won't go black During a phone call

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