Screens goes blank

Hello,
We are using Oracle Forms ( Forms [32 Bit] Version 10.1.2.0.2 (Production)) and Java 6 Update 28 (build 1.6.0_26.b03.
I have a user who has trouble viewing the main screen of an Apps after clicking the Apps icon on toolbar. When the user logins and clicks the Icons for the Application a blank screen shows up on the screen. He can however access the other Applications by clicking the relevant icons from the toolbar.
I have tried the following options without any success.
1) Cleared the Java cache, temporary internet files etc. Restarted the PC , Does not work.
2) Checked the roles granted to the uiser, all are ok.
3) When the user logs in on another desktop he gets the same issue.
4) When I login as the user on my PC , I can see all the Apps.
What else can I try, please advise .
Thanks
Fm

So, if I understand correctly, what you are asking is something like this: My car has square wheels and I need to make it drivable, but cannot install round wheels. What other solution do I have?
What belongs in your installation is what was certified. Anything else would be a guess. We certify configurations so that we can attempt to predict what problems, if any may arise. For those configuration which were not certified (tested), there is no way to determine what might happen or how to fix it without a thorough investigation. I say "thorough" because even if you manage to get it working, additional testing should be performed in order to ensure that whatever you did to make the first problem go away didn't cause a new one. This is why hacking installations is not a good idea for production installations.
That said, if we were to assume that you had a certified configuration and you reported the same symptom, we would need more information. For example:
1. What is the difference between the failing client machine and a working one? Consider the OS version and any OS patches installed. Also consider any internet security software and virus scanners and their settings. Also consider the browser, version, and its settings.
2. Does the JRE start? Do you see the java icon in the system tray (next to the clock)?
3. If the JRE started, open the Java Console. Are there any errors reported? What are they?
4. If the JRE did not start, is the proper one installed? To determine the "proper" one, in the browser choose View Source. This can be access from the browser menu or by right clicking on the blank area of the web page area. Look closely at the html content (assuming there is any). You should be able to decipher which version is configured. This information originates from the formsweb.cfg on the server. If you are unsure about the JRE installed on the client uninstall ALL installed JREs and reinstall only the one version you need. Generally you can install the latest version and it will be backward compatible with your configuration UNLESS you are configured to use Oracle Jinitiator.

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