Screensaver preferences crashing after uninstalling screensaver
I had the Electric Sheep screensaver installed but didn't like it so I removed it in the screensaver preference pane, and now when I try to select some screensavers the preferences crash. The ones in particular that I'm having trouble with are Arabesque, RSS Visualiser, and Shell. The rest work fine.
Any idea how to fix this? When it crashes it gives me the option to reset it but that didn't fix the problem.
when I try to select some screensavers the preferences crash.
The .plist files? Never heard of those crashing? Or do you mean Arabesque, RSS Visualiser, and Shell are crashing?
It's possible Electric Sheep messed up your directory. Check Home/Library/Preerences to see if the Electric Sheep screensaver left any preferences behind. If so, then trash them.
If you have Diskwarrior, I would run it directly from the disc. If not, boot up from your install disc to run the repair disk setting. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
Restart when done.
Message was edited by: CMCSK
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Date/Time: 2006-03-16 14:28:20.296 -0800
OS Version: 10.4.5 (Build 8H14)
Report Version: 4
Command: iPhoto
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Parent: WindowServer [129]
Version: 6.0.2 (6.0.2)
Build Version: 2
Project Name: iPhotoProject
Source Version: 2870000
PID: 22631
Thread: 4
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000006
Thread 0:
0 libSystem.B.dylib 0x9000b1e8 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b13c mach_msg + 60
2 com.apple.CoreFoundation 0x9075d114 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x9075ca18 CFRunLoopRunSpecific + 268
4 com.apple.HIToolbox 0x9318f1e0 RunCurrentEventLoopInMode + 264
5 com.apple.HIToolbox 0x9318e874 ReceiveNextEventCommon + 380
6 com.apple.HIToolbox 0x9318e6e0 BlockUntilNextEventMatchingListInMode + 96
7 com.apple.AppKit 0x9366c104 _DPSNextEvent + 384
8 com.apple.AppKit 0x9366bdc8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
9 com.apple.AppKit 0x9366830c -[NSApplication run] + 472
10 com.apple.AppKit 0x93758e68 NSApplicationMain + 452
11 com.apple.iPhoto 0x0000b05c 0x1000 + 41052
12 com.apple.iPhoto 0x0000af04 0x1000 + 40708
Thread 1:
0 libSystem.B.dylib 0x9002b888 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x9002fffc pthreadcondwait + 488
2 com.apple.Foundation 0x928ee520 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.AppKit 0x93708d2c -[NSUIHeartBeat _heartBeatThread:] + 324
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5 libSystem.B.dylib 0x9002b1e0 pthreadbody + 96
Thread 2:
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1 com.apple.CoreFoundation 0x9076f9a8 __CFSocketManager + 472
2 libSystem.B.dylib 0x9002b1e0 pthreadbody + 96
Thread 3:
0 com.apple.CoreFoundation 0x907415a4 __CFStrConvertBytesToUnicode + 4
1 com.apple.CoreFoundation 0x90741574 CFStringGetCharacters + 296
2 com.apple.CoreFoundation 0x9074fa5c CFStringCompareWithOptions + 624
3 com.apple.CoreFoundation 0x9074f7d8 CFStringCompare + 84
4 com.apple.CoreFoundation 0x907a3d1c parseRealTag + 256
5 com.apple.CoreFoundation 0x907611ec parseDictTag + 140
6 com.apple.CoreFoundation 0x90770cf8 parseArrayTag + 64
7 com.apple.CoreFoundation 0x907611ec parseDictTag + 140
8 com.apple.CoreFoundation 0x90770d20 parseArrayTag + 104
9 com.apple.CoreFoundation 0x907611ec parseDictTag + 140
10 com.apple.CoreFoundation 0x90770d20 parseArrayTag + 104
11 com.apple.CoreFoundation 0x907611ec parseDictTag + 140
12 com.apple.CoreFoundation 0x90760ed0 parsePListTag + 36
13 com.apple.CoreFoundation 0x9075e5b4 _CFPropertyListCreateFromXMLData + 728
14 com.apple.Foundation 0x928cc984 _NSParseObjectFromASCIIPropertyListOrSerialization + 160
15 com.apple.Foundation 0x928cc3e8 -[NSPlaceholderMutableDictionary initWithContentsOfFile:] + 92
16 com.apple.Foundation 0x928cc370 +[NSDictionary dictionaryWithContentsOfFile:] + 56
17 com.apple.iPhoto 0x0025763c 0x1000 + 2451004
18 com.apple.iPhoto 0x00257410 0x1000 + 2450448
19 com.apple.CoreFoundation 0x90758254 __CFArrayCompareValues + 76
20 com.apple.CoreFoundation 0x90757eec CFQSortArray + 1784
21 com.apple.CoreFoundation 0x90757714 CFArraySortValues + 444
22 com.apple.Foundation 0x928f2410 -[NSCFArray sortUsingFunction:context:] + 164
23 com.apple.iPhoto 0x002585a4 0x1000 + 2454948
24 com.apple.iPhoto 0x00175b44 0x1000 + 1526596
25 com.apple.iPhoto 0x00175e80 0x1000 + 1527424
26 com.apple.Foundation 0x928e73b4 forkThreadForFunction + 108
27 libSystem.B.dylib 0x9002b1e0 pthreadbody + 96
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1 com.apple.MediaBrowser 0x3e662a8c -[MediaGrabberiTunes _loadMusicThreaded] + 636
2 com.apple.Foundation 0x928e73b4 forkThreadForFunction + 108
3 libSystem.B.dylib 0x9002b1e0 pthreadbody + 96
Thread 4 crashed with PPC Thread State 64:
srr0: 0x000000009073fba4 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x82004422 xer: 0x0000000000000007 lr: 0x000000009073fb70 ctr: 0x000000009073fb68
r0: 0x000000003e662a8c r1: 0x00000000f0213d20 r2: 0x00000000a073fb70 r3: 0x0000000000000000
r4: 0x000000003e68f2e8 r5: 0x0000000001800000 r6: 0x00000000ffffffff r7: 0x0000000000000006
r8: 0x0000000006aae2b2 r9: 0x0000000000000020 r10: 0x0000000000000001 r11: 0x0000000042004428
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x000000003e692810 r17: 0x0000000000000000 r18: 0x0000000004d47c70 r19: 0x000000003e692810
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000001107d90 r23: 0x0000000004d82e10
r24: 0x000000003e692810 r25: 0x0000000000000001 r26: 0x000000003e692810 r27: 0x0000000000000000
r28: 0x0000000006aadca0 r29: 0x0000000000000000 r30: 0x0000000004d4a580 r31: 0x000000009073fb70
Binary Images Description:
0x1000 - 0x460fff com.apple.iPhoto 6.0.2 /Applications/iPhoto.app/Contents/MacOS/iPhoto
0x7f9000 - 0x7fafff com.ecamm.pluginloader Ecamm Plugin Loader v1.0.1 (1.0.1) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x10b6000 - 0x10c0fff com.apple.BookService 6.0 /Applications/iPhoto.app/Contents/NetServices/Bundles/BookService.NetService/Co ntents/MacOS/BookService
0x4b6b000 - 0x4b74fff com.apple.CalendarsService 6.0 /Applications/iPhoto.app/Contents/NetServices/Bundles/CalendarsService.NetServi ce/Contents/MacOS/CalendarsService
0x4b7b000 - 0x4b84fff com.apple.CardsService 6.0 /Applications/iPhoto.app/Contents/NetServices/Bundles/CardsService.NetService/C ontents/MacOS/CardsService
0x4b8b000 - 0x4b9efff com.apple.HomePageService 6.0 /Applications/iPhoto.app/Contents/NetServices/Bundles/HomePageService.NetServic e/Contents/MacOS/HomePageService
0x4baa000 - 0x4baffff com.apple.NetSlidesService 6.0 /Applications/iPhoto.app/Contents/NetServices/Bundles/NetSlidesService.NetServi ce/Contents/MacOS/NetSlidesService
0x4bb4000 - 0x4bbefff com.apple.PrintsService 6.0 /Applications/iPhoto.app/Contents/NetServices/Bundles/PrintsService.NetService/ Contents/MacOS/PrintsService
0x51b4000 - 0x51b6fff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x39d60000 - 0x39dbdfff com.apple.NetServices.NetServices 6.0 /Applications/iPhoto.app/Contents/NetServices/Frameworks/NetServices.framework/ Versions/A/NetServices
0x3e5c0000 - 0x3e5c3fff com.apple.NetServices.BDRuleEngine 1.0.2 /Applications/iPhoto.app/Contents/NetServices/Frameworks/BDRuleEngine.framework /Versions/A/BDRuleEngine
0x3e5f0000 - 0x3e5f8fff com.apple.NetServices.BDControl 1.0.5 /Applications/iPhoto.app/Contents/NetServices/Frameworks/BDControl.framework/Ve rsions/A/BDControl
0x3e660000 - 0x3e68efff com.apple.MediaBrowser 2.0.1 (97) /Applications/iPhoto.app/Contents/Frameworks/MediaBrowser.framework/Versions/A/ MediaBrowser
0x3e6f0000 - 0x3e742fff com.apple.DotMacKit 10 (2.0) /Applications/iPhoto.app/Contents/Frameworks/DotMacKit.framework/Versions/A/Dot MacKit
0x8ed72000 - 0x8f731fff com.apple.QuickTimeComponents.component 7.0.4 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x8fa79000 - 0x8fd27fff com.apple.QuickTime 7.0.4 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x8fe00000 - 0x8fe54fff dyld 44.2 /usr/lib/dyld
0x90000000 - 0x901b3fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x9020b000 - 0x9020ffff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x90211000 - 0x90264fff com.apple.CoreText 1.0.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90291000 - 0x90342fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90371000 - 0x906aefff com.apple.CoreGraphics 1.256.33 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9073a000 - 0x90813fff com.apple.CoreFoundation 6.4.4 (368.25) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9085c000 - 0x9085cfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9085e000 - 0x90960fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x909ba000 - 0x90a3efff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90a68000 - 0x90ad6fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90aed000 - 0x90afffff libauto.dylib /usr/lib/libauto.dylib
0x90b06000 - 0x90ddefff com.apple.CoreServices.CarbonCore 681.3 (671.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90e44000 - 0x90ec4fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90f0e000 - 0x90f4ffff com.apple.CFNetwork 10.4.4 (129.9) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90f64000 - 0x90f7cfff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x90f8c000 - 0x9100dfff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x91053000 - 0x9107dfff com.apple.Metadata 10.4.4 (121.34) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9108e000 - 0x9109cfff libz.1.dylib /usr/lib/libz.1.dylib
0x9109f000 - 0x91262fff com.apple.security 4.3 (25966) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x91365000 - 0x9136efff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x91375000 - 0x9139cfff com.apple.SystemConfiguration 1.8.2 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x913af000 - 0x913b7fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x913bc000 - 0x913dcfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x913e2000 - 0x913eafff libbsm.dylib /usr/lib/libbsm.dylib
0x913ee000 - 0x9146efff com.apple.audio.CoreAudio 3.0.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914ad000 - 0x914adfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x914af000 - 0x914e7fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91502000 - 0x915cffff com.apple.ColorSync 4.4.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x91624000 - 0x916b7fff com.apple.print.framework.PrintCore 4.3 (172.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x916fe000 - 0x917bbfff com.apple.QD 3.8.18 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x917f9000 - 0x91857fff com.apple.HIServices 1.5.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x91885000 - 0x918a9fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x918bd000 - 0x918e2fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x918f5000 - 0x91937fff com.apple.LaunchServices 168.10 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x91953000 - 0x91967fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91975000 - 0x919affff com.apple.ImageIO.framework 1.4.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x919c4000 - 0x91a8cfff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91ada000 - 0x91aeffff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91af4000 - 0x91b11fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b16000 - 0x91b85fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91b9c000 - 0x91ba0fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91ba2000 - 0x91bd3fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
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0x91c21000 - 0x91c3afff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x91d38000 - 0x91d57fff com.apple.Accelerate.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91dc3000 - 0x91e28fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91e32000 - 0x91ec4fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91ede000 - 0x9246efff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x924b6000 - 0x927c6fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x927f3000 - 0x9287ffff com.apple.DesktopServices 1.3.1 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x928c1000 - 0x92aecfff com.apple.Foundation 6.4.4 (567.25) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92c0a000 - 0x92ce8fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x92d08000 - 0x92df6fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92e08000 - 0x92e26fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92e31000 - 0x92e8bfff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92ea9000 - 0x92ea9fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92eab000 - 0x92ebffff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92ed7000 - 0x92ee7fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92ef3000 - 0x92f08fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92f1a000 - 0x92fa1fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92fb5000 - 0x92fc0fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x92fca000 - 0x92ff7fff com.apple.openscripting 1.2.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x93011000 - 0x93021fff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9302d000 - 0x93093fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x930c4000 - 0x93116fff com.apple.NavigationServices 3.4.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x93142000 - 0x9315ffff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x93171000 - 0x9317efff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93187000 - 0x93499fff com.apple.HIToolbox 1.4.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x935e5000 - 0x935f1fff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x935f6000 - 0x93617fff com.apple.DirectoryService.Framework 3.0.1 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x93662000 - 0x93662fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93664000 - 0x93c97fff com.apple.AppKit 6.4.4 (824.33) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94024000 - 0x94094fff com.apple.CoreData 80 /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x940cd000 - 0x94197fff com.apple.audio.toolbox.AudioToolbox 1.4.1 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x941eb000 - 0x941ebfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x941ed000 - 0x94365fff com.apple.QuartzCore 1.4.5 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x943af000 - 0x943ecfff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x943f4000 - 0x94444fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945e7000 - 0x945f6fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x945fe000 - 0x9460afff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94650000 - 0x94668fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9466f000 - 0x946f2fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94872000 - 0x949a0fff com.apple.AddressBook.framework 4.0.3 (483) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94a32000 - 0x94a41fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94a49000 - 0x94a76fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94a7d000 - 0x94a8dfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94a91000 - 0x94ac0fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94ad0000 - 0x94aedfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94ee6000 - 0x94ee6fff com.apple.DiscRecording 3.0.8 (???) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x94ee8000 - 0x94f6bfff com.apple.DiscRecordingEngine 3.0.8 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
0x94f98000 - 0x94fdefff com.apple.DiscRecordingContent 3.0.8 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingContent.framework/Versions/A/DiscRecordingContent
0x95a95000 - 0x95a97fff com.apple.ExceptionHandling 1.2 (???) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0x96a9a000 - 0x96ab9fff com.apple.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x972bf000 - 0x972ccfff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97eb8000 - 0x97eb8fff com.apple.AppleAppSupport 1.4 /System/Library/PrivateFrameworks/AppleAppSupport.framework/Versions/A/AppleApp Support
0x97fe7000 - 0x98009fff com.apple.DiscRecordingUI 3.0.8 /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
Model: PowerBook6,4, BootROM 4.8.3f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 768 MB
Graphics: GeForce FX Go5200, GeForce FX Go5200, AGP, 64 MB
Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
Memory Module: DIMM1/J31, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 404.2 (3.90.34.0.p16)
Modem: Jump, , V.92, Version 1.0,
Bluetooth: Version 1.7.0f18, 2 service, 1 devices, 2 incoming serial ports
Network Service: PCI Ethernet Slot 2, Ethernet, en1
Parallel ATA Device: MATSHITACD-RW CW-8123, 4.36 GB
Parallel ATA Device: Hitachi IC25N060ATMR04-0, 55.89 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA -
Illustrator/indesign and premire pro cc 2014 crashes after splash screen
Hi, I can't figure out whats going on, I had CC running fine, the 2014 updates came and all software except photoshop crash after the splash screen. I have done everything I could think of. Verified fonts, I've uninstalled and re-installed creative cloud and the software. I ran adobe cleaner which get rid of the original CC software (I didn't want that to happen) I've deleted preferences, ran disk permissions and repair. CS6 software install and runs.
I am lost to say the least as to why photoshop CC 2014 works and yet, the others crash. Any Ideas?
Thanks.Hi camdude,
Can you send the Adobe Illustrator CC 2014 crash logs to me at [email protected]
The steps to get the crash log are:
1) Open the finder app.
2) Press command +shift + g to open the "Go to the folder" dialog.
3) In the text edit field type "~/Library/Logs/DiagnosticReports".
4) This will take you the DiagnosticReports folder.
5) Please share the latest crash log file from this folder.
With Best Regards,
Raghuveer -
i am relatively new mac user and i am just learning how to configure my macbook. my trouble began when i tried to use iTunes Artwork as my screensaver. whenever i choose it, the System Preferences crashes and the mac generates a report that will be sent to Apple. i sent the said report several times already, but i don't know how long before they will be able to act on my problem.
actually, i have already used iTunes Artwork as screensaver before, but the crash happened when i changed the option for the screen saver. i tried to change the default number of rows but when i did so, the application crashed. i couldn't get the iTunes Artwork screensaver to work since then.
i am hoping that someone will be able to look into my problem and be able to give me some advice. i am really new to mac and unix so i have very little knowledge beyond what the icons can offer (i.e. i've little knowledge on how to use the command line, if such a need arises) ...
thanks.Hi Gary, and welcome to the forums.
First off, I wouldn't hold my breath on waiting to
hear back from Apple. They may use the information in
the (millions/hundreds/dozens of) crash reports they
receive to track down bugs and software errors for
future updates, but I doubt they'll actually contact
you.
The first thing to try to resolve this is to repair
permissions on your drive. Go to
Applications/Utilities and launch Disk Utility.
Select your hard drive icon from the window on the
left, then click on the "Repair Permissions" button.
If this has no effect, boot from your install cd, and
when you see the language selection window, go to the
Utilities menu at the top of the screen and launch
Disk Utility. Select your hard drive, then click on
the "Repair Disk" button (you can't repair the disk
you have booted from, which is why this button was
greyed out when you ran Disk Utility from your hard
drive). When it's done, run the "Repair Permissions"
again, then reboot from your hard drive.
If "Repair Disk" makes any repairs, run it again. If
it's still making repairs the third time you run it,
then the problem is bigger than Disk Utility can
handle. At this point, you should purchase Disk Warrior.
Good luck,
Andrew Penner
hi. thanks for the suggestions. i've already done the first of your suggestion but, still, my System Preferences crashes everytime i choose iTunes artwork as my screensaver. i'll do your second suggestion later because i just have to attend to something...
regarding your suggestions, i just wanna ask if my data will be safe if i do the "Repair Disk". i have no back up of my data so i am quite worried about those.
also, i tried making a second account (a non-admin account) to experiment on whether the problem exists there or not. it turned out that on the new account, the problem doesn't exist. i hope that this will bring some solution into light...
thanks.
gary -
Tried everything, AI CS6 crashes after launch
I recently signed up for Creative Cloud. I have a MacBook Pro Retina running Mountain Lion:
Graphics Intel HD Graphics 4000 512 MB
Software OS X 10.8.3 (12D78)
Memory 8 GB 1600 MHz DDR3
Processor 2.6 GHz Intel Core i7
I have so far successfully downloaded Photoshop and Lightroom, and now Illustrator, except it crashes after launch. I have tried:
Uninstalling & Reinstalling AI
Uninstalling & Reinstalling Adobe Application Manager
Reinstalling through Adobe Application Manager
Reinstalling through the web
Removing all new fonts
Clearing the font cache
Disabling all native fonts that I'm allowed to.
Updating preferences
Updating permissions on startup
Creating a new user and launching it from there
Removing plugins
Asking Adobe. meh.
It still crashes after launch. Sometimes it takes up to ten seconds. And once I was able to open a new document and then it crashed.
I am at my wits end. I am about to try a clean install of the OS and I really don't want to. Here is the crash report. Please someone parse this and help!
Process: Adobe Illustrator [255]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [131]
User ID: 501
Date/Time: 2013-05-08 15:19:31.225 -0400
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 33219 sec
Crashes Since Last Report: 66
Per-App Interval Since Last Report: 577 sec
Per-App Crashes Since Last Report: 66
Anonymous UUID: B8C3684E-F3B6-9FB0-51E3-81B5427365E1
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000002db
VM Regions Near 0x2db:
-->
__TEXT 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.Services 0x0000000136b6e78c PluginMain + 172316
1 com.adobe.illustrator.plugins.Services 0x0000000136b627d1 PluginMain + 123233
2 com.adobe.illustrator.plugins.Services 0x0000000136b629f5 PluginMain + 123781
3 com.adobe.illustrator.plugins.Services 0x0000000136b6b0c2 PluginMain + 158290
4 com.adobe.illustrator.plugins.Services 0x0000000136b45b1a PluginMain + 5290
5 com.adobe.illustrator.plugins.Services 0x0000000136b44712 PluginMain + 162
6 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
7 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
8 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
9 com.adobe.illustrator 0x0000000100957132 0x100000000 + 9793842
10 com.adobe.illustrator 0x0000000100beaf3a 0x100000000 + 12496698
11 com.adobe.illustrator 0x0000000100983b16 0x100000000 + 9976598
12 com.adobe.illustrator 0x00000001007d8cb2 0x100000000 + 8228018
13 com.adobe.illustrator 0x00000001006ff933 0x100000000 + 7338291
14 com.adobe.illustrator 0x0000000100759ec2 0x100000000 + 7708354
15 com.adobe.illustrator 0x000000010075b3d6 0x100000000 + 7713750
16 com.adobe.dvacore.framework 0x0000000107f1fe4b int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123
17 com.adobe.illustrator 0x000000010075d79b 0x100000000 + 7722907
18 com.adobe.dvacore.framework 0x0000000107f1eeda void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250
19 com.adobe.dvacore.framework 0x0000000107f229bd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93
20 com.adobe.exo.framework 0x0000000108e99549 -[ExoMacApplication idle:] + 121
21 com.apple.Foundation 0x00007fff95904af3 __NSFireTimer + 96
22 com.apple.CoreFoundation 0x00007fff9524e804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
23 com.apple.CoreFoundation 0x00007fff9524e31d __CFRunLoopDoTimer + 557
24 com.apple.CoreFoundation 0x00007fff95233ad9 __CFRunLoopRun + 1529
25 com.apple.CoreFoundation 0x00007fff952330e2 CFRunLoopRunSpecific + 290
26 com.apple.HIToolbox 0x00007fff8e47eeb4 RunCurrentEventLoopInMode + 209
27 com.apple.HIToolbox 0x00007fff8e47eb94 ReceiveNextEventCommon + 166
28 com.apple.HIToolbox 0x00007fff8e47eae3 BlockUntilNextEventMatchingListInMode + 62
29 com.apple.AppKit 0x00007fff928f9563 _DPSNextEvent + 685
30 com.apple.AppKit 0x00007fff928f8e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
31 com.apple.AppKit 0x00007fff928f01d3 -[NSApplication run] + 517
32 com.adobe.exo.framework 0x0000000108e96807 exo::app::OS_AppBase::RunEventLoop() + 55
33 com.adobe.illustrator 0x000000010075b698 0x100000000 + 7714456
34 com.adobe.illustrator 0x00000001006ff385 0x100000000 + 7336837
35 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
36 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92309d16 kevent + 10
1 libdispatch.dylib 0x00007fff94205dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff942059ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff923096d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff90c8df4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff90c8dd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff90c781d1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff923096d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff90c8df4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff90c8dd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff90c781d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff923096d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff90c8df4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff90c8dd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff90c781d1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff90011210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff900113e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8ff73b14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8ffe87e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff90011210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff900113e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8ff73b14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8ffe87e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff90011210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff900113e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8ff73b14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8ffe87e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff90011210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff900113e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8ff73b14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8ffe87e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff90011210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff900113e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8ff73b14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8ffe87e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff90011210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff900113e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8ff73b14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8ffe87e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff90011210 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff900113e7 TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8ff73b14 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8ffe87e0 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000102ed4d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ed5b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102edcdeb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000012f91ec0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000012f6ccec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000012f91ecd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000012f91ed4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000012f91ee79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000012f91ec0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000012f6ccec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000012f91ecd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000012f91ed4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000012f91ee79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000012f91ec0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000012f6ccec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000012f91ecd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000012f91ed4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000012f91ee79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c8ffe9 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000012f91ec0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000012f6ccec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000012f91ecd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000012f91ed4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000012f91ee79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff92307686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92306c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff9522e233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff95233916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff952330e2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff995fb6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff995f32de CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c90023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000012f91ebd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000012f936ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x000000012f91ecd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000012f91ed4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000012f91ee79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff923090fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff90c90023 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000012f91ebd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000012fab12c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x000000012f91ecd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000012f91ed4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000012f91ee79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff923096d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff90c8df4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff90c8dd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff90c781d1 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff92309386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff90d15800 nanosleep + 163
2 libsystem_c.dylib 0x00007fff90d15717 usleep + 54
3 com.adobe.illustrator.plugins.dBrushTool 0x00000001288082d2 PluginMain + 364210
4 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
5 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 23:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 24:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 25:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 26:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 27:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 28:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 29:
0 libsystem_kernel.dylib 0x00007fff923076c2 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000012880a7ea PluginMain + 373706
Thread 30:
0 libsystem_kernel.dylib 0x00007fff92309386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff90d15800 nanosleep + 163
2 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011761a88b PluginMain + 1570187
3 com.adobe.illustrator.plugins.ScriptingSupport 0x0000000117602579 PluginMain + 1471097
4 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011761abd6 PluginMain + 1571030
5 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib 0x00007fff923092aa __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x00000001104755ec Invoke + 45721
2 ServiceManager-Launcher.dylib 0x0000000110474813 Invoke + 42176
3 ServiceManager-Launcher.dylib 0x0000000110473be0 Invoke + 39053
4 ServiceManager-Launcher.dylib 0x0000000110473c66 Invoke + 39187
5 ServiceManager-Launcher.dylib 0x000000011046f30f Invoke + 20412
6 ServiceManager-Launcher.dylib 0x000000011046f616 Invoke + 21187
7 ServiceManager-Launcher.dylib 0x000000011046fcd7 Invoke + 22916
8 ServiceManager-Launcher.dylib 0x000000011046ff41 Invoke + 23534
9 ServiceManager-Launcher.dylib 0x000000011047261d Invoke + 33482
10 ServiceManager-Launcher.dylib 0x0000000110472775 Invoke + 33826
11 ServiceManager-Launcher.dylib 0x0000000110472fb2 Invoke + 35935
12 ServiceManager-Launcher.dylib 0x00000001104730ad Invoke + 36186
13 ServiceManager-Launcher.dylib 0x0000000110465d6b Login + 480
14 ServiceManager-Launcher.dylib 0x00000001104697ad Login + 15394
15 ServiceManager-Launcher.dylib 0x0000000110473412 Invoke + 37055
16 ServiceManager-Launcher.dylib 0x0000000110475253 Invoke + 44800
17 libsystem_c.dylib 0x00007fff90c8b7a2 _pthread_start + 327
18 libsystem_c.dylib 0x00007fff90c781e1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000003 rbx: 0x000000011d48c9d0 rcx: 0x00000000001f8100 rdx: 0x0000000000000001
rdi: 0x0000000136921720 rsi: 0x00007fff5fbfdbb0 rbp: 0x00007fff5fbfdb60 rsp: 0x00007fff5fbfdb30
r8: 0x0000000000000016 r9: 0x000000009606a1b8 r10: 0x0000000000000000 r11: 0x000000009606a1b8
r12: 0x0000000136b8e240 r13: 0x0000000109383100 r14: 0x00000001175a53c0 r15: 0x00007fff5fbfdbb0
rip: 0x0000000136b6e78c rfl: 0x0000000000010206 cr2: 0x00000000000002db
Logical CPU: 4
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102806000 - 0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028c8000 - 0x1028ccff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028d2000 - 0x10292fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x102956000 - 0x1029bbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1029e9000 - 0x1029e9ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029ed000 - 0x102b66fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b79000 - 0x103181fff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10321d000 - 0x10325fff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103267000 - 0x103361fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103405000 - 0x103424fff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10342b000 - 0x103453ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10345a000 - 0x1037bbfef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x103808000 - 0x103c4eff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cca000 - 0x104dc8fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f88000 - 0x104fe8ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104ff2000 - 0x1050aafe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050dd000 - 0x105187fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051ae000 - 0x1052eefe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x10536d000 - 0x10546ffef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054b7000 - 0x105604ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105678000 - 0x1058c1fe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x105944000 - 0x10594bfef +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E678CE59-3C6E-386B-92F1-48B49B1727E0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x105955000 - 0x105981fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1059a4000 - 0x105a61fff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x105aab000 - 0x105b70fff +com.adobe.JP2K (2.0.0 - 2.0.0.18562) <B14B096C-AA23-BA8F-E3AE-8DB102F9D161> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105bbd000 - 0x105dcbfff +com.adobe.owl (AdobeOwl version 4.0.93 - 4.0.93) <CB035C4D-044D-4004-C887-814F944E62ED> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x105e0d000 - 0x1065e0ff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106698000 - 0x106798ff7 +com.adobe.PDFPort (AdobePDFPort 2.1.0.19734 - 2.1.0.19734) <8C850D5F-FCF1-8620-6DAE-240667C80F9A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x1067ac000 - 0x1067d1ffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
0x10680d000 - 0x106853fe7 +com.adobe.pip (6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x106860000 - 0x10690efef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x10694b000 - 0x106a07fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x106a29000 - 0x106d3ffff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
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Why is itunes crashing after latest update
I recently updated iTunes on 2 windows 7 PC's and the app keeps crashing after a few seconds after starting the program.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going toEdit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Alternatively see the second entry in the Further Information section for tips on rolling back to a previous version of iTunes.
tt2 -
Firefox crashes after 10 seconds; same in safe mode
Tried opening firefox, it crashed after 10 seconds regardless of which website I opened (this includes Firefox preferences). Same goes for safe mode. Tried updating to most recent version, uninstalling, and reinstalling and same thing occurs. Tried dragging preferences file to desktop to create a new one and nothing changed.
Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information. -
I've researched this extensively, but I haven't been able to solve my problem yet.
It started completely out of the blue with a kernel panic, where my screen seemed to malfunction and I got the kernel panic message (but I could hardly read it because of distorted graphics). I forced my laptop to shut down, but every time I rebooted and used it again it would completely freeze after a while (the amount of time varied, it has lasted from a few seconds to a couple of hours). What happens essentially is that the cursor and entire OS freezes, and I'm unable to click on anything or use the keyboard. The fans start working full speed and the only thing I can do is force the laptop to shut down.
At first I thought it was a Chrome problem because it only happened after I opened the browser. After uninstalling it, the laptop seemed to work fine for a couple of hours, but then it froze again while I was using Safari. Ever since it has been functioning normally for smaller and smaller time periods before freezing again. I've tried reinstalling Snow Leopard OS from the original disc and then downloading all software updates, but the problem continues. I've also tried doing a hardware test by pressing D as the computer starts up, but for some reason it doesn't work.
The laptop, including Chrome and Safari, works fine in safe mode.
I'm sorry I don't know what specific information to give you about my laptop/OS, but please ask anything you need to know. I'd greatly appreciate any help — I'm panicking because I fly to England tomorrow morning to start university and I really don't want to go without a laptop for 2 weeks while it's getting fixed!Thanks for your reply! Here are the Etrecheck results.
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:51:36
Disk Information:
ST9500325ASG disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) /: 465.44 GB (339.98 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Kernel Extensions:
Problem System Launch Daemons:
[not loaded] org.samba.winbindd.plist
Problem System Launch Agents:
[failed] com.apple.Kerberos.renew.plist
Launch Daemons:
[not loaded] com.adobe.fpsaud.plist
[not loaded] com.google.keystone.daemon.plist
[not loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[not loaded] com.divx.dms.agent.plist
[not loaded] com.divx.update.agent.plist
[not loaded] com.google.keystone.agent.plist
[not loaded] com.hp.devicemonitor.plist
[not loaded] com.hp.messagecenter.launcher.plist
[not loaded] com.quark.quarkupdate.agent.plist
[not loaded] net.culater.SIMBL.Agent.plist
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[not loaded] com.facebook.videochat.elenicourea.plist
[not loaded] com.spotify.webhelper.plist
[not loaded] net.infinite-labs.SIMBLEnablerForSandboxedApps.plist
User Login Items:
Flux
GrowlHelperApp
iTunesHelper
Flux
The Lion King Circle of Life.mp3
Dropbox
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Perian
Internet Plug-ins:
AdobeAAMDetect.plugin
DirectorShockwave.plugin
DivX Web Player.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
OVSHelper.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Picasa.plugin
Bad Fonts:
None
Top Processes by CPU:
44% Google Chrome
28% WindowServer
10% EtreCheck
7% syslogd
2% hidd
2% Bluetooth File Exchange
1% fontd
0% Finder
0% SystemUIServer
0% JavaApplicationStub
Top Processes by Memory:
210 MB Google Chrome
111 MB JavaApplicationStub
57 MB Finder
49 MB Dock
42 MB Google Chrome Helper
41 MB SystemUIServer
41 MB WindowServer
41 MB Bluetooth File Exchange
41 MB quicklookd
41 MB EtreCheck
Virtual Memory Statistics
382 MB Free RAM
1.01 GB Active RAM
518 MB Inactive RAM
2.10 GB Wired RAM
461 MB Page-ins
364 KB Page-outs
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