Screenshot problem in Captivate 3/XP

Greetings,
Captivate 3
WinXP, SP3
I'm having trouble getting Captivate to consistently execute a screenshot. Sometimes it works, and sometimes it does not. Most recently it did not work once a dropdown menu was activated from a menu bar. Furthermore, when the mouse was then moved down to a item on this dropdown menu and a flyout menu then appeared, I could not get a screenshot of this either. It doesn't give me an error message; it doesn't seem to respond at all to the PrintScreen button during these situations.
Does anyone have any suggestions?
NOTE that I had this problem first on Vista. I did a search of the forums here and discovered that others were having this issue as well. So, I uninstalled and reinstalled on an XP machine - only to find that I'm having similar problems!
Thanks

Hi again
So Captivate 2 didn't have this issue? Have you tried downloading a Captivate 4 evaluation version and testing to see? It may behave the same way.
I agree that sometimes workarounds are no fun. I would also encourage you to report this as a bug to Adobe. Even though version 4 is now released and shipping.
Click here to visit the Wish Form/Bug Reporting Form
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

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Hi,
I've a problem with Captivate 4 on Windows 8 projects :
The mouse is not tracked.
I've applied the last patch for this version (11/15/2011).
Is there another patch for this ?
Thanks a lot.

Hi there
I know this will come off as sounding snarky, but please know it's honestly not intended that way,
Windows 8?
I never was able to make Captivate 4 run successfully on Windows 7. So I'm not the least bit surprised to hear it has issues with Windows 8!
Personally, I'm thinking you are due for an upgrade to Captivate if you want it to work on Windows 8. But then again, I'm not even certain if Captivate 6 is Windows 8 compatible.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Screenshot problem when I do a cmnd shft 4 to take a screenshot to desktop it goes to the clipboard instead of the desktop I am using mavericks

screenshot problem when I do a cmnd shft 4 to take a screenshot to desktop it goes to the clipboard instead of the desktop I am using mavericks any sugestions please

Usually the Control key is required, instead of the Command key,
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the correct sequence of keys to save to clipboard, then?
According to duane, in older discussion, general keystroke/effects:
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loadedClip_mc.stop()
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Furthermore, the audio doubles-up when trying to play any
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HERE IS THE MOST CONFUSING PART: this ONLY happens when the
player and the movies to be loaded are uncached - after the files
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Hi. I've experienced the same problem with audio and preload.
Sorry for my english, but - I dont know if I've understood the
matter- I think you are talking about to fix this problem using
actionscript code. Please, would you answer me one question? If I
can't change the code of the base clip generated by Captivate, is
it possible to add some code in my loaded clips to stop that audio
embedded in them when they are preloading? What would this code
be?.
I hope you understand me!
Thank you.

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I recently acquired Captivate 5 and I am having difficulty getting it to work with our LMS (Plateau). When I publish a presentation to AICC using Captivate 5, and try to load it in the LMS, it doesn't get past the loading page. I've tried it with an existing course, and I've tried making a simple (3 slides with a text box) new presentation in Captivate 5 and I have the same problem. However, the .swf and .htm files load fine when viewed directly. It's only when run through the LMS that I have a problem.
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What brand is your LMS? (What manufacturer)
What versions of SCORM does it support?
What version of ActionScript does your LMS support? AS2 or AS3?
Have you tried uploading a short Captivate 5 lesson with only a few slides and one or two questions (example: True False question)?
If you have Captivate 3 or 4, have you tried uploading a lesson in AS2 to see if your LMS accepts it?
We need more information than just saying: Course not work.
Test first on very simple short lessons to make sure the LMS will accept Captivate 5 content at all. If it will play simple content, try more complex content.
Your issue could be caused by some component or object in the course, or it could be some issue with the LMS. At this stage we do not know the cause, but it can often be determined by testing with simple projects first and then adding complexity until something breaks.

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Hello,
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All the best,
Nash

I seem to remember reading somewhere that Captivate captions (other than transparent captions) are basically turned into bitmaps when rendered out to published content, which might explain why text in some captions is looking OK.
Does your new licensed PC running Captivate 2 actually have the preferred font installed? If not, this might explain why Captivate cannot find it.
To be quite honest...your preferred font may be what the branding people would like to see (they get very anal about such things), but to the naked eye there doesn't appear to be a very distinctive difference to this font. It looks a fairly generic sans-serif font, and there are dozens out there just like it. I would submit that most end-users wouldn't be able to tell the difference if you DID substitute it with Arial. If this solves your issue quickly, it may be your best solution.

Problem reading Captivate 6 installation DVD on Vista

I just received my copy of Captivate 6 on a DVD for Windows. I would like to install Captivate 6 on a PC running Windows Vista 64 bit service pack 2.
My DVD drive cannot open the installation DVD to even start the installation. Is there a way I can install Captivate 6 on my system?
PS-I already paid for this copy of Captivate 6.

Well, this is a mystery. After asking the question, I downloaded and installed the trial version and then used the product code from the purchased version to obtain a serial number. This worked.
I also tried out the install DVD on another computer with Windows 7, and it started to autorun as expected.
I then came back to my Vista PC, inserted an old Acrobat installation DVD, which started to autorun as expected. I removed the Acrobat installation DVD and inserted the new Captivate 6 installation DVD, and magically it started to autorun this time.
It must have been my optical drive, but I don't know why it read the DVD this time and not the others. (Never got any error messages. The computer just didn't read any data on the drive and was still looking for media to be inserted. Maybe something is a little misaligned??)
At any rate, problem solved and the software is installed and registered. Thanks for your response.

I am noticing a Bunch of Preloader Problems With Captivate 5

That are not being answered on the Adobe forums and they all seem to be some what related. I am have major preloader issues and wish this would be resolved.
http://forums.adobe.com/message/3595269
http://forums.adobe.com/message/3209686
http://forums.adobe.com/thread/471103
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I am using Captivate 5 and Connect Pro 8 on premise.
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Here are some more that are not answered.
http://forums.adobe.com/message/2954752
http://forums.adobe.com/thread/467275
http://forums.adobe.com/message/3139989

Problems with captivate 8 and windows 8

I´m using captivate 8 and windows 8, and I am having problems with the visualization and publication of my projects. For visualization, there is a message of an error with syntax of the files ou directory, and nothing happens. For publication, I can´t see the project published in the browser. It opens only a text file, with the codes. Is there anyone thar can help me with that?

Acrobat 8 is not certified for Win7, particularly the x64 version. If you got the installation to go, the first step is to update AA8 to at least AA8.2. The x64 with XP required at least AA8.2 and I suspect that has not changed. I would suggest updating to the latest, either from the help menu (until no more updates are available) or by downloading the updates from the adobe.com>downloads page. For the latter, download ALL updates after your current version and install them in ORDER. They are not cummulative in most cases. You only need to reboot after the final update. The updates may get you going. If not, you may simply have to upgrade to AA9 or search for what others have been able to do in your situation.

Problems opening Captivate 5.5 after CTD

Hi there forum,
When closing a Captivate 5.5 project today, it asked if I wanted to save the file. I said yes. The procedure the save the project commenced and the Captivate progress box appeared as it was going through all its compression techniques etc to close the project. It finished the save, and closed my project file and the progress box disappeared, but just before the actual Captivate shell completely closed off my screen, all of a sudden my laptop 'blue-screened'.
No problem, this laptop has had some CTD's before over its lifespan, (not many, but it has happened) and then everything reboots and starts ok. Only this time, Captivate 5.5 won't start. Big problem! Just to confirm, I have been using Captivate 5.5 for a few years now, never had any PC memory issues or the like and Captivate 5.5 has run seamlessly on the this laptop for the same amount of time. I also have Admin rights.
OK, so rebooted the computer ok. Went to open my project file, and within 2 seconds of opening my .cptx file I get an Adobe window error saying, "Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience." Also on this message box is the standard "Tell Microsoft about the problem", a debug button, send error report button, don't send button, and also "To see what data this error report contains, click here" --> So I Click Here and open another window with then gives me the error signature.
The error signature window says AppName: adobecaptivate.exe AppVer: 5.5.0.257 ModName: cpdatabase.dll ModVer: 5.5.0.257 Offset: 0002c3f6. Then there's an option to find out all the technical details about the problem which just opens up strings and strings of information like a log which really means nothing to me. OK, so I closed all of that. By the way, the debug button doesn't do anything, so not really sure why that exists... it's like a false hope, lol.
OK, so first of all I thought I thought my .cptx file must have been damaged during the save/close process when the PC crashed. So I went to open a different .cptx project file to see if that worked, but unfortunately it didn't, same error popped up. Then I navigated to c://Program Files/Adobe/Captivate 5.5 and tried to hard launch the adobecaptivate.exe file from there. Nup, still the same error.
OK, so then I rebooted my pc a couple of times to see if that would refresh any of my directories and tried again, still, same error on any .cptx Cap5.5 file.
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Then thought to reinstall Captivate 5.5 over the existing install, thinking it might be damaged program file in the executable directory, and hopefully a fresh install would rectify the problem. Did the install, rebooted, and tried to open my .cptx project file. Still the same error appeared.
Was really struggling now. Hit the forums. Then the only other thing I could find via a brief search was a solution to remove all the deletable fonts from c://Windows/fonts directory as previous problems had reported problems with third party fonts. OK, so removed all the fonts I could, and then tried to open my .cptx file. Still, the same error occurred, only this time in a different font, ha! Restored all my fonts as that too was not the solution.
Then I tried to open my Captivate 5.5 .cptx project file with just Captivate 5. OK, Captivate 5 opens, but then I get the error about cannot open the file due to it being open elsewhere etc..... so I put that down to backward compatibility and that Cap5 won't be able to open Cap5.5 projects. But at least now I know for sure, Captivate 5 opens and works. Tried that numerous times just to make sure, so it's definitely a 5.5 issue.
Failing all of that, my last hope was to try to uninstall Cap 5.5 totally and then reinstall 5.5 all together, but I thought I'd check in here first to see if there's a much simpler solution.
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I'm happy to send screen shots, log files, or even join a remote desktop session to get this sorted. I'm using all genuine copies of Cap5 and 5.5 with genuine serials all on a genuine Work laptop, and yes, my problem is genuine
I'm a little stressed as I have some deliverables by Monday and I know it's the weekend!!
Thanks in advance!!
Cheers
Kurt

Hi CarynED,
Due to the urgency of my problem at the time, I actually had my laptop reformatted to get Captivate 5.5 to work for me.
But during the stress, no amount of uninstalling and reinstalling of Cap5 or 5.5 helped unfortunately.
To the credit of the previous two replies before yours (parthvyas and puspendra yadav) Thank you for responding with ideas for solutions and support. I unfortunately didn't get the chance to try either of these two options before I went for a hard reformat.
Since then Captivate 5.5 of course works on a refreshed laptop and instal, and I have now even updated to Captivate 6.
Also no CTD's to report to date either. I think I just had hard luck at the time.
Have you tried either of the above ideas or contacted [email protected] as per above? I'd be keen to see how you get on. Good luck!

Problem using captivate file in a flash file

Hi,
I am using a captivate file inside a flashfile.
I am experiencing the following problem.
I have a button in a layer above the captivate file. But when
I click that button the button and the captivate file react.
How is this possible, and how can I resolve this?

I don't understand your question.
You 'click a button and the button and the captivate file
react'.
What does that mean?
A bit more clarity in exactly what is happening may help
diagnose the
problem (no promises!).
Erik
moglidroop wrote:
> Hi,
>
> I am using a captivate file inside a flashfile.
> I am experiencing the following problem.
> I have a button in a layer above the captivate file. But
when I click that
> button the button and the captivate file react.
> How is this possible, and how can I resolve this?
>
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/group/macromedia.authorware

Audio problem with Captivate

Can anyone help?
I have created a sound bite for a Captivate slide. All works
well within Captivate interface. re: Play this slide. However, when
I try to preview ... no audio! When I publish to SWF ... no audio!
Research on Adobe site tells me there is an issrue with Flash on
the first slide and to change start timing to 0.1 secs. Did that!
Still no luck.
Can this be resolved? Please help!

If Adobe support assured you that CP4 will run on Vista 64-bit without any problems then they don't know what they are talking about.
Captivate 4 does not run on Vista 64-bit and the problems you are describing are identical to the ones I have on my Vista 64-bit system.
Read this thread for more info: http://forums.adobe.com/thread/437369?tstart=0
/Michael
Click here to visit the www.captivate4.com blog

Problem with Captivate KO

Hi,
I have a little problem with the Captivate KO. I built five
Captivate KO up to an Interaction-icon as HotSpots. The problem is,
that after finishing the Flash-movie there is only a white
presentation window. AW doesn't go back to the Display-icon, where
you can choose the HotSpots. The properties of the HotSpots are
"Perpetual", "Branch: Return" and "Erase: On Exit". I've tried on
"Erase: After Next Entry", it's the same result as "On Exit", both
are finishing with a white window. I've tried "Before Next Entry"
also, but the Flash doesn't play.
Does anyone know what I have to do, that AW goes back to the
Display-Icon?
Many thank's for any help!
hannah

If the hotspot branching is set to Return then they must be
perpetual.
Is there a reason that needs to be? Can you put the image on
the
interaction icon, make the hotspots not perpetual and set
them to
Continue - so when the KO is complete it loops back to the
interaction
icon and redisplays the image you want to show...
Do you have anything holding the flow at the KO while it
plays? If not,
then surely the flowline in hitting the KO then jumping right
back
(Returning) to where it came from...though it's then odd that
the
'Erase: On Exit' is not erasing the KO contents (maybe; I've
never used
that KO).
Trace your flowline and/or hit ctrl-b on occasion to see
where in the
flowline your course is at any given point - then maybe you
can
determine how and when to make the display reappear. My guess
is you'll
need an erase icon to erase the Flash sprite/control which
may be the
white area you see covering your display.
Erik
hannah m?ller wrote:
> Hi,
>
> I have a little problem with the Captivate KO. I built
five Captivate KO up to
> an Interaction-icon as HotSpots. The problem is, that
after finishing the
> Flash-movie there is only a white presentation window.
AW doesn't go back to
> the Display-icon, where you can choose the HotSpots. The
properties of the
> HotSpots are "Perpetual", "Branch: Return" and "Erase:
On Exit". I've tried on
> "Erase: After Next Entry", it's the same result as "On
Exit", both are
> finishing with a white window. I've tried "Before Next
Entry" also, but the
> Flash doesn't play.
> Does anyone know what I have to do, that AW goes back to
the Display-Icon?
> Many thank's for any help!
>
> hannah
>
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.macromedia.com/support/forums/team_macromedia/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/groups?q=macromedia.authorware

Problems with Captivate (cp4) SCORM 1.2 content in Blackboard 9.1 when using Internet Explorer 8

I'm having problems playing my captivate content in Blackboard 9.1 using IE8. The same content works using Chrome, Firefox, but does not load using IE8 when played through the SCORM player. The same content works (although without the tracking obviously) when played as a file within the Blackboard environment, so I can only imagine it's some kind of interaction between the Blackboard 9.1 scorm 1.2 player and the captivate content. All I have within the scorm player is a white area which when right clicked shows that the movie has not been loaded.
I've tried: adding the Blackboard 9.1 domain to the IE trusted sites list, and turning security on Trusted sites as low as possible. I've also been careful to always select No when asked if I'd like to only load the secure content (I'm not really sure why I get this message - everything is hosted on a (https) secure site).
If you have any ideas I'd love to hear them.
Thanks,
Dan

I'm having problems playing my captivate content in Blackboard 9.1 using IE8. The same content works using Chrome, Firefox, but does not load using IE8 when played through the SCORM player. The same content works (although without the tracking obviously) when played as a file within the Blackboard environment, so I can only imagine it's some kind of interaction between the Blackboard 9.1 scorm 1.2 player and the captivate content. All I have within the scorm player is a white area which when right clicked shows that the movie has not been loaded.
I've tried: adding the Blackboard 9.1 domain to the IE trusted sites list, and turning security on Trusted sites as low as possible. I've also been careful to always select No when asked if I'd like to only load the secure content (I'm not really sure why I get this message - everything is hosted on a (https) secure site).
If you have any ideas I'd love to hear them.
Thanks,
Dan

Desperately need help with preview/publish problem in Captivate 5

I'm working with Captivate 5 latest version (incl patch) on a Win 7 computer.
I have a project of ~120 'light' slides (boxes, buttons, TEBs only on ~30 of the slides), the slide deck is imported from ppt. In addition I have short audio files (recorded with ppt, important into library) for each slide.
My problem: if I preview 'slide' or 'next 5 slides', everything works - but as soon as I try full project preview or 'from this slide', the audio carries on, but the slide content disappears, I get a white screen that is flickering & a sound like continuous mouse clicks. When flickering, you see elements of other slides appear and disappear, but so quickly (milliseconds) that it's impossible to figure out which slides. And most importantly: WHY?
I've tested with various slides as starting point and it always plays out as above, thus don't think it's got something to do with a particular slide.
Hope somebody can help. I'm at my wits end
BR, Anja

This sounds like the dreaded Captivate OFOD again.
Please take a look at this thread and see if it gives you any ideas: http://forums.adobe.com/message/3502240#3502240
Have you got any operators or punctuation characters involved in those TEBs you mentioned?

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