Screwed on early termination with a move

I moved from PA to MA, and because those are different billing areas, Verizon is treating the move as an early termination and new activation.
They have decided to bill an ETF and an installation fee. I've been on hold waiting to talk to a supervisor for 20min.
This policy is criminal. Has anyone had luck getting Verizon to be reasonable in handling an interstate move?

So we can get more information from you, We would like to look into this for you. I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.Sorry to hear about the problems with your move.
Anthony_VZ
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Similar Messages

Early Termination Fee with No Service Available After Move

I have been a proponent and a loyal customer of Verizon FIOS for 7 years. Our contract was set to expire earlier this year and we were faced with a significant monthly increase. Knowing that we may (or may not) be moving within the next 12 months, I proactively asked two separate sales agents about the Early Termination Fee if we were to sign another contract. We knew the area to which we are moving lacks Verizon FIOS coverage, and because of that BOTH agents said the fee would be waived.
Now 7 months have passed and we are moving. I called Verizon to cancel our service, and the retention specialist so kindly asked for the $170 ETF. She told me that the fee would not be waived, regardless if Verizon could not provide continued service at my new residence. She was also kind enough to apologize that I was misinformed at the time I signed the new contract.
Whether I was misinformed, misled, or the sales agents intentionally misrepresented the terms to secure the contract, I expect a company to have better standards and practices. After my conversation, a simple search revealed numerous examples of Verizon customers in the exact situation as me. As the old adage goes, ‘Where there’s smoke, there’s fire.’ And clearly the practice of misinforming customers is present, abundant, and even possibly accepted.
I doubt that by the time I move that my ETF will be waived, and I will be extorted into paying it in full. My hope is that a potential customer reads this and other forum posts, and becomes a more informed consumer of the Verizon packages and contracts. Before signing a contract, not only do due diligence of reading the forums, ask the sales agents to point out where features are located in the contract. If they can’t or if they won’t put in writing what they say, then walk away.
The only solace I have is that I will be renting my house. When the tenant moves in, I have the opportunity to inform – or perhaps misinform – them of who has superior Internet and Television performance in our area.
Good luck and happy shopping!

Hi FIOSfan07,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Help With Early Termination Fee

my contract ends in february. it is a 2 line family plan with basic feature phones. i was told that the early termination fee was prorated. if i were to end my contract today, how much would the termination fee be?
and if i cancel my service and go to another provider, can i still keep my number if i ended early?

VERIZON WILL TRY TO DELETE THIS POSTING, THEY HAVE DELETED EVERY OTHER ONE I POSTED THAT TALKS ABOUT THIS SUBJECT. DON'T DELETE!
IF VERIZON DID NOTHING WRONG, WHY WOULD THEY KEEP DELETING MY POSTING??
I have the same question but I have a Droid 2 and cannot locate the early termination anyplace!
My situation has one little kicker, the plan was due to end Jan 3, 2012 (pretty soon) but the phone I supposedly purchased brand new, with a 2 year contract was a Blackberry Tour 9630 that had been refurbished from previous owner.
The Blackberry Tour was NOT new but a refurb because the rebate wouldn't process due to "already having a rebate sent out for this device". I did get the $75 eventually and all was good for about 3 weeks. Then the phone was not working right, it froze up and the trackball wouldn't work. Over the next 6 months I had been given 5 replacement Tours and all had similar issues.
Long story short, Verizon wouldn't let me get a different model Blackberry unless I paid full retail and stayed in my 2 year contract. I was so furious that this phone wasn't working and it was the only line I had, I finally went to the FCC to complain. That got their attention and I was sent on to Corporate for help.
They finally agreed to send me a different phone because I called RIM (Blackberry's Manufacturer) and was told "The Tour has been pulled from the market due to problems in the design, it's been replaced by the Blackberry Bold".
OK so the manufacturer is telling me the Tour was a dud but Verizon wanted to charge me $50 to get a Bold. I said "forget it, I'll let the FCC decide the issue". At that point they said "pick any phone you want and we'll ship it out brand new".
I decided against the Bold since it was also very new and didn't want more issues so after speaking in length with the corporate rep, I decided on a Droid 2. Great phoone, no issues until the latest update.
Here's the where I got scammed, after they sent me the Droid 2 in June , they restarted my contract from Jan 3rd to June 3. They added 5 months onto my contract.
All this for a problem I didn't cause or create in any way.
So now I've decided I can't deal with this any longer and my situation has changed so much, I cannot afford a smartphone period! I want to cancel my contract ASAP but am wondering if they can really charge me for each month since there was NO REASON to change my contract??
I can file my complaint with the FCC and let them decide what's fair. In my opinion, since I did not ever receive a new phone in the first place and did not break 5 Blackberry's in 6 months, I believe this was a horrible move on Verizons part.
If they do try to charge me for the remainder of the contract, how much is it per month for a Smartphone like the Droid 2 vs. a regular phone like the original poster asked about?
I know they do NOT want to deal with FCC complaints because I was contacted a couple days after filing. All I wanted was out of the contract because I didn't have a working phone to make calls and other things I was paying for. They weren't providing me service as stated in the contract. I never knew the FCC dealt with that end of it but they do.
Just need the costs per month to terminate so I can compose a formal complaint with accurate figures.
PS- When I call customer service, they will NOT give me an actual figure or monthly rate and it's not listed in the newest contract they sent a couple weeks after they sent the Droid 2.
Thanks for any help!!

HT4623 I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile netwo

I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile network?

As Ethmoid says, it is still a CDMA phone as I told you earlier, and it will not work with t-mobile. Even if Sprint unlocked the phone, it would only unlock the GSM side for international use. They will not unlock the GSM side for domestic use in the US.

Problem description: My iMac (early 2008) with OS 10.10.2 runs slow. I have run EtreCheck several times, and I am unable to move beyond Problem System Launch Agents (11 processes killed due to memory pressure) and Launch Daemons (12 processes killed

Problem description:
My iMac (early 2008) with OS 10.10.2 runs slow. I have run EtreCheck several times, and I am unable to move beyond Problem System Launch Agents (11 processes killed due to memory pressure) and Launch Daemons (12 processes killed).
EtreCheck version: 2.1.8 (121)
Report generated April 14, 2015 at 9:50:48 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    iMac (24-inch, Early 2008) (Verified)
    iMac - model: iMac8,1
    1 3.06 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR2 SDRAM 800 MHz ok
        BANK 1/DIMM1
            2 GB DDR2 SDRAM 800 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    NVIDIA GeForce 8800 GS - VRAM: 512 MB
        iMac 1920 x 1200
System Software: ℹ️
    OS X 10.10.2 (14C1510) - Time since boot: 4 days 20:29:22
Disk Information: ℹ️
    Hitachi HDS721010KLA330 disk0 : (1 TB)
        EFI (disk0s1) <not mounted> : 210 MB
        Mac iBook HD (disk0s2) / : 999.35 GB (521.60 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple, Inc. Keyboard Hub
        Apple, Inc Apple Keyboard
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
Configuration files: ℹ️
    /etc/sysctl.conf - Exists
Gatekeeper: ℹ️
    Mac App Store and identified developers
Problem System Launch Agents: ℹ️
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.coreservices.appleid.authentication.plist
    [killed]    com.apple.icloud.fmfd.plist
    [killed]    com.apple.Maps.pushdaemon.plist
    [killed]    com.apple.printtool.agent.plist
    [killed]    com.apple.SafariNotificationAgent.plist
    [killed]    com.apple.sbd.plist
    [killed]    com.apple.scopedbookmarkagent.xpc.plist
    [killed]    com.apple.telephonyutilities.callservicesd.plist
    [killed]    com.apple.warmd_agent.plist
    11 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.AssetCacheLocatorService.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.emond.aslmanager.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.nesessionmanager.plist
    [killed]    com.apple.periodic-daily.plist
    [killed]    com.apple.periodic-weekly.plist
    [killed]    com.apple.softwareupdate_download_service.plist
    [killed]    com.apple.wdhelper.plist
    [killed]    org.cups.cupsd.plist
    12 processes killed due to memory pressure
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [running]    com.arubanetworks.via.NetworkMonitorLaunchd.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    ChronoSyncBackgrounder    Application (/Library/Application Support/ChronoSync/ChronoSyncBackgrounder.app)
    Dropbox    Application (/Applications/Dropbox.app)
    Canon IJ Network Scanner Selector2    Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
    Google Drive    Application (/Applications/Google Drive.app)
Internet Plug-ins: ℹ️
    Google Earth Web Plug-in: Version: 6.1 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
    Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
    WebEx: Version: 1.0 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
3rd Party Preference Panes: ℹ️
    Adobe Version Cue CS2 [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    VIA PrefPane [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         3%    WindowServer
         3%    Mail
         2%    com.apple.iCloudHelper
         1%    Creative Cloud
         1%    Google Chrome
Top Processes by Memory: ℹ️
    223 MB    Google Chrome
    150 MB    Finder
    129 MB    Google Chrome Helper
    112 MB    Mail
    69 MB    Google Drive
Virtual Memory Information: ℹ️
    35 MB    Free RAM
    1.45 GB    Active RAM
    1.45 GB    Inactive RAM
    888 MB    Wired RAM
    27.01 GB    Page-ins
    851 MB    Page-outs

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
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☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
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from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
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Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
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Service degradation with Mifi 2200/early termination fee

We use our Mifi to provide Internet access to my rural house that is about five miles from the nearest DSL connection. The Mifi replaced HughesNet in February 2011 -- and we've been very pleased with the service up until this month. We pretty consistently had about 2.85 - 3 Mbps download speeds. We have the 10GB plan.
On May 8 we noticed my previously decent connection is now worse than HughesNet. When we can connect and we can only connect one device at a time, it's very slow (0.06 Mbps download/0.09 Mbps upload according to Speedtest.net). We're well under our usage limit for the month.
We noticed some work going on at two local towers and waited it out.
Last Tuesday (May 22), since it appears the work on the towers is over and one of my neighbors said their Verizon cell phones were completely down for two days, I called Customer Service and worked with them and their script for two hours before the genuinely trying-to-be-helpful woman on the other end said she'd have to submit a ticket to technical support to have someone come out to my house. They would call me. I'm still waiting for that call.
Last night I took the mifi and my iPad about 25 miles down the road to see if maybe it was the mifi. On the side of the road, near a couple cell towers (don't know if they were Verizon), I was able to get 1.85 Mbps download speed. Not wonderful, but better than HughesNet on a good day.
Do I have any option to get any money back for service they are NOT providing?
Can I get any kind of break on the early termination fee if I have to cancel because Verizon is unable/unwilling to fix the problem with their tower? (I live in a sparsely populated area--so they don't have hundreds of customers screaming about it.)
What is the early termination fee for a Mifi 2200? (I've looked all over the website and am unable to find it).
Thanks for your advice.

Hello,
To answer your questions:
1. There are no options for a "refund" on your service.
2. Yes. Call them up and mention you wish to leave for service related reasons. VZW should be leniant and atleast offer you a discount if not cover the entire fee.
3. ETF $175.00 for these devices. The ETF is pro-rated for each month of service you used the device. I believe the ETF is reduced $10.00 per month.
Service related problems are hard to argue. Either the service is good enough in your area or it is not. Sometimes there is seasonal interferance that naturally goes away and comes back over time, its not always worth it to wait it out. Some users are successful with antennas and amplifiers to improve the signal strength. Conducting a site survey should give you some confidence in a decision to invest in that equiptment before you buy.
Site Survey:
http://3gstore.com/page/13_will_an_antenna_help_me.html

How do I determine what my early termination fee will be?

My phone broke last week. The ear piece is distorted but it still works using a headset. I went into the store to see about fixing it. The don't work on LG Chocolates and I was told the replacement is an LG Extravert. I inquired about getting a new phone and using the value of the Extravert towards the new phone but was told they don't do that. I have been paying insurance on my phone for a couple years now and thought that meant I'd get a phone that was as good as my Chocolate. (removed) Since they would not work anything out with me(a 15 year customer with a family of 4 plan), I had them send me the Extravert. The store clerk said it was going to be there the next day. Apparently next day means over-the-weekend. So I was out of town the beginning of the week and didn't get to open the box until yesterday. The Extravert came incomplete with no battery nor back. It is also clown-red. The specs show it is clearly not an equal replacement for my Chocolate. Whatever... Anyway I got to argue with 2 Verizon reps on the phone about how it was not an equivalent phone for about an hour at one point being told that i had the option of selling the Extravert back to them for, much to my chagrin, $1. I pay $6 a month to insure my phone and they will send me a phone they value at $1!. I asked how much they would sell me the Extravert for and the rep said around $175! So you can probably see why I am not a happy customer. 15 years of loyalty and they can't do a thing to help me and don't seem to care. I realize it is not the person I talk to on the phones company and I am just one person so I am small potatoes. Again, whatever... So after the frustration of the last week, I have decided I need to end my relationship here and move on. So after venting, how does Verizon determine the early termination fee? Thanks in advance for your responses and a big no-thanks to Dorothy (removed) who was one of the exasperating folks I got to argue with for an hour yesterday...
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

You can't cancel service online. However, if you are moving to another carrier, start service with them and port your number - that will initiate the cancellation from Verizon. You also have to have an active line of service to port your number; if you cancel before starting service with someone else, your number is lost.
Backdating an increased data allowance is preferable and allowed - prorating is why you can't backdate a reduction. It will most likely result in overages in a majority of situations, defeating the purpose of the reduction, so it is simply not possible to do. The reduced allowance will take effect the next billing cycle.

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

Verizon FiOS Early Termination Fee -- Salesman AND Manager lied

In May 2013, I purchased a house in Dallas and called Verizon to have FiOS installed. Knowing there was a chance I would have to relocate for work in the coming months, I insisted to the salesman that I did not want a long-term contract. However, he ASSURED me that if I relocated to an area that did not have FiOS coverage, I could walk away from the contract without paying the early termination fee, so I signed.
Of course, I ended up moving several months later to Michigan (no FiOS coverage) and Verizon predictably balked at letting me out of the contract. After explaining myself to a customer service rep, I was promised a call back from a manager. A couple weeks passed without a call, so I followed up. To my surprise, Verizon actually had a record of the previous call and stated that my file had a note indicating a manager was supposed to call me back. The manager was as polite as could be, so I explained the situation and she said, "No problem, we'll waive the fee; just turn in your equipment." So I thanked her and had my equipment returned and thought everything was closed out.
However, since then, I have been getting bills stating that I still owe the early termination fee. I've made numerous attempts now to sort it out but every time I do, I just get lost in Verizon's labyrinth of a phone system, listening to blaring and garbled music while endlessly waiting on hold. Today, I was told that the only two ways out of the early termination fee are a death certificate or military status. If that's the case, fine, but that doesn't explain why no one at this company appears to be synced up or on the same page. Just every man for himself, tell the customer whatever you want, lie if you need to make a sale and just say whatever it takes to get them off the phone.
What I owe at this point in time is just over $100, but I will continue to fight on principle alone. What's funny is that I really liked FiOS and wish they had it in Michigan, but after this, you can forget about it. I'm done with Verizon's products and services permanently. Verizon has been put on my corporate black list along with the {please keep your posts courteous}.

Sorry for bumping this but I am having a somewhat similiar issue.
My apartment complex has a dedicated Verizon FiOS rep, and when I was considering Verizon or sticking with Bright House, one of the concerns I had was signing a 2 year contract and then if I had to move in a year to somewhere where FiOS was not available, being stuck with the early termination fee. My "rep" assured me that if I moved somewhere where FiOS was not available that the early term fee would be waived.
Well fast forward a year to the present time where I am in a situation right now where I am going to need to cancel my Verizon FiOS service at the beginning of April because the place I am moving to (right down the road) is not wired for FiOS. If I could I would transfer my service over because I actually like it, but unfortunately I don't have a choice. (and this place is the only apartment I can really afford given my current salary and everything)
Long story short, been talking with a couple people at Verizon and have heard everything from I have no choice but to pay it to "If you just downgrade to phone service for a month then call and cancel, you don't have to pay the early term fee". (And I wrote down the rep's name, date and time of when THIS call took place since as someone who works in a quality assurance/compliance dept at a call center, I know these calls can easily be pulled)
But now I can't just cancel it like I was originally told because my new place right now the street is not wired for FiOS.
Really, really aggrevating and bad customer service all around with this. Which way is it??

Early Termination

I mean, this is bad. Do not want to go but there is no other go.
Initially, there is no signal in my office location, started a topic here as well to get solutions.
Spoke to customer care and they suggested I sepnd my money and get a amplifier for $250 or more. Man if I had that money wouldn't I pay up the entire early termination fee and quit this bad network ?
Last 8 months, when I am inside my building all calls dropped, no voicemails delivered, no messages and no internet. I am in my office 9-6 daily. Imagine how pathetic I would feel without being able to use a phone for which I am paying monthly bills without miss, 2 connections.
Note: coverage in my office location is "Good" according to the coverage map. they say coverage inside buildings cannot be assured. What the heck are they providing service for ? only for people in the road, out in the SUN ? ? ?
Last week we shifted residence and guess what ? Our coverage at home is also lost, most of the calls dropped!!!
And the coverage viewer says good coverage in my home area as well.
Enough is enough! Don't want to be here anymore.I will try and find who provides better network coverage and move on. ATT sucked, we moved to verizon believing it is a superior network, same crap here
Could someone from customer support help me with disconnecting my 2 lines please ?
Read above, this is from a frustrated customer who lived with pathetic service for almost an year now with 2 lines.
Appreciate any help.

I have an iphone4 with this pathetic verizon conenction, I am not sure how much would be the ETF. I am only 6 months prior to 2 year contract ending still, I have to pay hefty! Awesome! Whatever it is, I am not planning to stick to vzw anyways, what's the use of having vzw connection and if they don't provide good service??
Good luck!

1st generation iPhone and Early Termination Fee

Hello all, here's a question, since it was announced that AT&T will no longer share revenue with Apple does this now mean that owners of the unsubsidized 1st generation iphone will be able to get out of their 2 year contracts early without a Early Termination Fee?

More than likely, yes.
The first generation iPhone was not subsidized in the traditional way, as the iPhone 3G will be subsidized.
at&t did not provide a subsidy or a discount to you on the sales price of the first generation iPhone.
I became an at&t subscriber 3-4 months prior to the iPhone being available. I selected a phone that was subsidized by at&t agreeing to a new two year contract. I activated my iPhone as an existing subscriber agreeing to a new two year contract on my iPhone's activation date. I was not charged an early contract termination fee or any penalty when doing so, and I still have my original phone that was subsidized by at&t which I've used with my iPhone's SIM card on occasion.
The same should apply when purchasing the iPhone 3G, which will require agreeing to a new two year contract beginning on the activation date for the 3G iPhone with no early contract termination fee penalty for the existing iPhone - which was not subsidized in the traditional way as the iPhone 3G will be subsidized.

Early Termination for Upgrading to Smart Phones

I am really frustrated with Verizon right now. I have plan with several smart phones and 2 basic phones. I wanted to upgrade these 2 phones to Smart Phones. I couldn't imagine that this would be an issue. Verizon only earns more money by having me purchase smart phones instead of basic phones. I was told that I can't upgrade until September when the contract on these basic phones is up unless I want to pay a $175 early termination fee per phone. I understand that in general, you need people to stay with the contract for the 2 years in order to cover the price of the phone they were given. In this case, these are cheap phones. I'm sure they have been paid for many times over in the past year. If I upgrade, verizon will be getting $40 a month per phone instead of $20 a month per phone. I might even upgrade the Data plan. Instead I am completely trapped until September. $175 Termination fee would be way more than these basic phones are worth. I am tempted to go to another carrier and start a new contract and let these run out - it will actually cost me less to pay the bill for these phones and not use them than to pay for an early termination fee. Or maybe I'll try one of the comanies that offers to pay your termination fee. Verizon - you are not making sense! P.S. If you want my basic phones back, you can have 'em.

Unfortunately Joe, VZW can't bend the rules just to satisfy you or anyone else. I know you may think that it would be only smart for them to let you out to get another phone plan that will yield them more revenue. However, they're not seeing it that way in your case. Rule are rules regardless of if we like them or not. I upgraded my iP5 to an iP6+ in September. I was less than 2 months on the end of of current 2 year agreement...but because I used Early EDGE I had to give away my phone, which I was 2 months from owning outright, back to VZW for absolutely no compensation just to enjoy the offer of Early EDGE. Fair...maybe not to most. Some people would think that VZW should have just let them out since they were so close to the end...but I didn't see it that way. I understood my agreement when I signed up and therefore I knew I had to uphold my end of the bargain. My point is, VZW makes exceptions for a lot of things...but I've never really heard anyone on here say that they've bumped up an upgrade just because they were asked by the consumer. Best of luck to you with your next carrier...but be advise that I don't think many other carriers are going to bump your upgrade date just because you ask...they'll inform you that if you plan to upgrade earlier than 2 years then you'd probably want to try their version of EDGE...(i.e. Next, JUMP, or Easy Pay)

Terminating instance due to error - CKPT process terminated with error

Hi Folks !
i have a problem with my oracle 10g it works under an debain 3.1. In my alert.log i have see an error-message, the database terminating.
Thu Feb 15 13:01:21 2007
Errors in file /u01/app/oracle/admin/tlp/bdump/tlp_pmon_9689.trc:
ORA-00469: CKPT process terminated with error
Thu Feb 15 13:01:21 2007
PMON: terminating instance due to error 469
Instance terminated by PMON, pid = 9689
A look into the trace file:
/u01/app/oracle/admin/tlp/bdump/tlp_pmon_9689.trc
Oracle Database 10g Release 10.2.0.1.0 - Production
ORACLE_HOME = /u01/app/oracle/product/10.2.0/db_1
System name: Linux
Node name: hyperion
Release: 2.6.18.1-vs2.1.1-rc48-vserver
Version: #1 SMP PREEMPT Wed Nov 15 16:53:41 CET 2006
Machine: i686
Instance name: tlp
Redo thread mounted by this instance: 1
Oracle process number: 2
Unix process pid: 9689, image: oracle@hyperion (PMON)
*** 2007-02-15 13:01:21.813
*** SERVICE NAME:(SYS$BACKGROUND) 2007-02-15 13:01:21.813
*** SESSION ID:(170.1) 2007-02-15 13:01:21.813
Background process CKPT found dead
Oracle pid = 7
OS pid (from detached process) = 9700
OS pid (from process state) = 9700
dtp = 0x2000c9ac, proc = 0x672b14c4
Dump of memory from 0x2000C9AC to 0x2000C9D8
2000C9A0 00000076 [v...]
2000C9B0 672B14C4 00000000 00000000 54504B43 [..+g........CKPT]
2000C9C0 00000200 000025E4 0A8BA210 00000001 [.....%..........]
2000C9D0 70F2A67F 00040081 [...p....]
Dump of memory from 0x672B14C4 to 0x672B1A78
672B14C0 00000102 00000000 00000000 [............]
672B14D0 00000000 00000000 65621FF8 67825F00 [..........be._.g]
672B14E0 673C0034 678250A4 00000000 67825108 [4.<g.P.g.....Q.g]
672B14F0 67825108 67825EF4 01000601 673AB4A0 [.Q.g.^.g......:g]
672B1500 673C0034 00000007 00000000 00000000 [4.<g............]
672B1510 00000000 674CB40C 674CC04C 00000000 [......LgL.Lg....]
672B1520 00000000 00000000 00000000 00000000 [................]
Repeat 3 times
672B1A70 00000003 00000005 [........]
error 469 detected in background process
ORA-00469: CKPT process terminated with error
What can i do ? Have you any ideas to fix the problem ?
Problem 2:
After the error message i start my server and see in my alert.log:
Starting background process QMNC
QMNC started with pid=17, OS id=17164
Thu Feb 15 14:33:45 2007
Errors in file /u01/app/oracle/admin/tlp/udump/tlp_ora_17122.trc:
ORA-00604: error occurred at recursive SQL level 1
ORA-12663: Services required by client not available on the server
ORA-36961: Oracle OLAP is not available.
ORA-06512: at "SYS.OLAPIHISTORYRETENTION", line 1
ORA-06512: at line 15
Thu Feb 15 14:33:45 2007
db_recovery_file_dest_size of 5120 MB is 0.00% used. This is a
user-specified limit on the amount of space that will be used by this
database for recovery-related files, and does not reflect the amount of
space available in the underlying filesystem or ASM diskgroup.
Thu Feb 15 14:33:46 2007
Completed: ALTER DATABASE OPEN
hyperion:/u01/app/oracle/logs# less /u01/app/oracle/admin/tlp/udump/tlp_ora_17122.trc
Node name: hyperion
Release: 2.6.18.1-vs2.1.1-rc48-vserver
Version: #1 SMP PREEMPT Wed Nov 15 16:53:41 CET 2006
Machine: i686
Instance name: tlp
Redo thread mounted by this instance: 1
Oracle process number: 15
Unix process pid: 17122, image: oracle@hyperion (TNS V1-V3)
*** SERVICE NAME:() 2007-02-15 14:33:39.169
*** SESSION ID:(159.7) 2007-02-15 14:33:39.169
Thread 1 checkpoint: logseq 204, block 3873, scn 6263056
cache-low rba: logseq 204, block 63015
on-disk rba: logseq 204, block 66596, scn 6301195
start recovery at logseq 204, block 63015, scn 0
----- Redo read statistics for thread 1 -----
Read rate (ASYNC): 1790Kb in 0.18s => 9.71 Mb/sec
Total physical reads: 4096Kb
Longest record: 20Kb, moves: 0/2889 (0%)
Change moves: 0/32 (0%), moved: 0Mb
Longest LWN: 299Kb, moves: 0/503 (0%), moved: 0Mb
Last redo scn: 0x0000.0060260a (6301194)
----- Recovery Hash Table Statistics ---------
Hash table buckets = 32768
Longest hash chain = 2
Average hash chain = 477/472 = 1.0
Max compares per lookup = 1
Avg compares per lookup = 8228/8877 = 0.9
*** 2007-02-15 14:33:39.382
KCRA: start recovery claims for 477 data blocks
*** 2007-02-15 14:33:39.398
KCRA: blocks processed = 477/477, claimed = 477, eliminated = 0
*** 2007-02-15 14:33:39.403
Recovery of Online Redo Log: Thread 1 Group 2 Seq 204 Reading mem 0
----- Recovery Hash Table Statistics ---------
Hash table buckets = 32768
Longest hash chain = 2
Average hash chain = 477/472 = 1.0
Max compares per lookup = 2
Avg compares per lookup = 7619/8700 = 0.9
Error in executing triggers on database startup
*** 2007-02-15 14:33:45.811
ksedmp: internal or fatal error
ORA-00604: error occurred at recursive SQL level 1
ORA-12663: Services required by client not available on the server
ORA-36961: Oracle OLAP is not available.
ORA-06512: at "SYS.OLAPIHISTORYRETENTION", line 1
ORA-06512: at line 15
Any ideas ?
Thanks
Blue

Your basic problem seems to be you have a trigger, which wants to use OLAP functionality, but OLAP is not installed or not available for whatever reason
Error in executing triggers on database startup <================
*** 2007-02-15 14:33:45.811
ksedmp: internal or fatal error
ORA-00604: error occurred at recursive SQL level 1
ORA-12663: Services required by client not available on the server
ORA-36961: Oracle OLAP is not available.
ORA-06512: at "SYS.OLAPIHISTORYRETENTION", line 1
ORA-06512: at line 15
So check your database startup triggers.
Werner

$500 equipment termination fee after paying $350 early termination fee?

Hello,
For some reason, my previous posting now says it is an unauthorized one and it cannot be accessed. I'm posting about a case of my girlfriend who upgraded to iPhone 5S 32G ($299.99+26.62) on December 23, 2013 with the 2-yr contract and had to cancel on January 7, 2014 since she had to leave the country. It would have been nicer if the cancellation was within 14 days, then she could simply cancel the contract and return the device without the early termination fee $350. Unfortunately, it was not the case, and she had to pay the early termination fee $350, the upgrade fee $35, and the amount for the last month usage. Everything was paid off as the terms and clauses said, and until that time, everything was fine: paid the gross amount of $299.99+26.62+350+35+more unfortunately, but kept the phone at least.
The bad story came today via an email from Rosee (removed) ([email protected]), a person from Collections Department of stayconnectedwireless.com, saying that my girlfriend will be charged the sum amount of $500 due to terminating your Verizon wireless account without returning the equipment to the store. What??? She looked at T&C very carefully before the unfortunate early termination and paid all the huge amount of fees Verizon described in its T&C for termination. The early termination fee is usually considered to account for the discount you get with the 2-yr contract. At the time of early termination, Verizon either wants the device back or the early termination fee paid, not both. Since my girlfriend already paid off all the fees, the email sounded totally weird. What will be your reaction if you paid $299.99+26.62+350+35+more which is about the full retail price and the store says you have to return the device or pay $500 more?
I had to search over the web to figure out what happened.
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-2
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-4
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-5
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-6
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-8
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-9
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-10
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-11
I understand how much anger this person Glenn P. had for these "Stay Connected Verizon Wireless" stores that are seemingly genuine Verizon Wireless stores but just premium retailers unless you look at the signboard very very very carefully. In fact, I could realize the fact today since they pretended to be genuine from many aspects. Now after reading the posting and thinking, what happened becomes very clear to me. They are not genuine Verizon Wireless but pretend to be the one, and they put a disgusting term on their receipts: if any 2-yr upgrade or new activation is cancelled within 7 months of contract, there is a $500 equipment termination fee unless the device is returned to the store in perfect condition. What this term essentially forces is, if you terminate between 14 days and 7 months, you pay all the phone price and the early termination fee properly, but you also need to return the device to this disgusting "Stay Connected Verizon Wireless" retail store or pay $500 to the "Stay Connected Verizon Wireless" retail store.
I would like to suggest a few things.
0. Look at the store names and the receipts very carefully. There are stores that are seemingly Verizon Wireless but just retailers. And the receipt may say something absurd. I believe this term is a sort of duplicate penalty (thus not legitimate) that rips off more than the retail price of the phone.
1. Do upgrade or activation from the genuine VERIZON WIRELESS. If you upgrade or activate a phone from these "STAY CONNECTED VERIZON WIRELESS" retailers and if you happen to cancel the contract between 14 days and 7 months, you have to lose your phone or pay additional $500 even if you paid off the already-huge $299.99+26.62+350+35 which is about the full retail price.
2. Verizon Wireless, I believe the company, as an influential company in the US, should carefully control the dealer quality and impose reasonable T&C for the dealer. The genuine Verizon Wireless is reasonable in that sense: either take the device back or charge the early termination fee. However, this unethical retailer does not. They first pretend to be the genuine store in many ways, put an unreasonable (perhaps not legitimate) term with small letters on their receipts without explaining the huge difference, and try to take your PAID phone away if the contract is terminated between 14 days and 7 months. I believe a reasonable T&C has to be enforced by Verizon Wireless for this retailer, or they have to be punished if they resist.
I may have to be ripped off $500 for not paying too much attention on the store name and on the receipt term which nobody will read by trust on Verizon Wireless, but no other people should suffer from the same pain.
How do you think? Thanks for any input from people or Verizon Wireless representatives.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Hello,
Thanks for answering. My posting had been blocked for some time, so I thought Verizon simply did not like the posting. Now I discovered this posting was re-opened.
To clarify, I have been using Verizon for 7 years, and I'm well aware of all the Verizon charges, fees, and T&C in the process of properly upgrading phones multiple times. The point is that, the retail store "STAY CONNECTED VERIZON WIRELESS" in NY has deceptive signboard and interior that are sufficient to enforce or confuse customers to believe the store is a genuine Verizon Wireless. And, they inserted unreasonable and unacceptable term on the receipt about the termination (very problematic between 14 days and 7 months). However, they did not notify at all about those (3rd party and termination). If I knew the store was 3rd party, I would have read T&C very closely. Actually, you can see that all the angry yelp reviews by Glenn P. also point out the deceptive signboard part. The person also thought the store was genuine Verizon Wireless until the collection department contacted for the astonishing $500. Later, basically they softly threaten to report for a negative record if you do not return the PAID phone or pay the extra $500.
Apart from the deceptive signboard and interior, I want to simplify the example for the unreasonable T&C as follows. As a customer, I paid for the discounted phone price $299.99+tax, the upgrade fee $35, and the early termination fee $350. At that point, the genuine Verizon Wireless does not take the phone away and all the business is done since the early termination fee compensates the discount. When the weird retail store kicks in, they suddenly require the phone back or $500 equipment termination fee paid because the termination was between 14 days and 7 months from the contract. I don't think they truly have a legal right or basis to do that since it is a duplicate penalty which is also very excessive, but I just respected the one ugly sentence on the receipt about the unreasonable $500 equipment termination fee. Anyway, the full retail price is $749, and the total payment with this retail store became easily more than $1,200 or I have to return the PAID phone (~$700) to them. What an easy business from their sides! I believe Verizon Wireless, once you know about this unethical retail store, you should take a proper action. I would understand a bit more about special T&C if they provided special discounts as Best Buy or Walmart, but the discounted price was exactly same with Verizon Wireless. Is there any justification about the $500 equipment termination fee? Possibly you can have $100 or so to minimize the damage as a 3rd-party store, but not $500.
When I contacted the collection department of stayconnectionwireless.com, the person tried to justify $500, but I just told one thing: I know the genuine Verizon Wireless does not charge the weird equipment termination fee once the early termination fee $350 is paid. The person became silent after my comments because I knew Verizon's T&C very well. However, I had to pay $500 to avoid all the potential legal issues. Normally the good way to deal with this should be to pay first and take wrong things back.
My first expectation was that, Verizon Wireless would take a reasonable response on my posting. However, two postings on this Verizon forum were immediately blocked, so I had to file a complaint on FCC (Federal Communications Commision) about "Stay Connected Verizon Wireless". I don't know how much legal obligation they can impose, though.
Now, since you re-opened my posting and replied, if your company situation allows, I hope Verizon Wireless can investigate this retail store's T&C and advise not to do that. They might be the only store that excessively charges such fees as authorized 3rd-party dealers. If they resist and if I'm one of the board member in Verizon Wireless, I would control the quality of authorized 3rd-party retail stores and take proper actions to retain Verizon's credibility. I don't know whether Verizon Wireless will do that.
Please contact me if more information is needed. Thanks.

How much is my early termination fee?

I have an iphone 5 that I bought with a 2-year contract. I'm leaving the country in september so that'd be 2 months before my contract ends. How much early termination fee do I have to pay? How do I find out?

Keep in mind it would have to be less than 2 months for it to be $130. If you have exactly 2 months left on your contract and you cancel your line, you would not yet have completed 22 full months which would bring your ETF up to $140. When you have completed 22 months of your contract, that means you are in the first day of the 23rd month, so you actually have LESS than 2 months left on your contract. It is not how much is LEFT on your contract before the end, but how much you have completed. If you have only completed 21 months and 29 days, Verizon still considers you to have 3 months left on your contract for ETF purposes.

Screwed on early termination with a move

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