Scripting Question's

I am new to scripting so I would really appreciate any help.
I am looking for a way to act on information gathered in the "get caller contact info" step. In particular I would like to be able to play different prompts and set different priority's based off the callers originally called number. Also I would like to be able to do the same thing based on CLID. I think I would use basically the same method for both once I figure it out.

Here are some basic steps.
a. Create a string called ANI and DNIS
b. Use Getcallcontactinfo step and store Calling Number into ANI and Original Called Number into DNIS.
c. Use a Switch or IF statement to check ANI or DNIS against your desired CLID or OCN you want to check.
d. At each node of the Switch statement, play a prompt, set the priority of the call and dump them into a queue (if needed).
Here is a sample script:
Based on calling number (say 3200 or 3201), it plays two different prompts, sets priority to 1 or 2 and then dumps the call into a queue. The CSQ names are to be passed as parameter from the Application page in IPCC. You will also need to pass the Prompts as parameters.
HTH
Sankar
PS: please remember to rate posts!

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    Quick SAP Script question
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  • Scripting Question - Very Basic

    Hello, I'm using the trial version of InDesign and am wondering if because it's the trial version that I can't load custom scripts from Adobe?  I've downloaded and installed a Custom Calendar script [I can see the extracted files in/on my PC] but the app apparently doesn't see it.  Any help you can offer is greatly appreciated.  Thanks, 

    Thank you so much, you were spot on. 
    From: Peter Spier <[email protected]>
    To: Friar5 <[email protected]>
    Sent: Monday, December 12, 2011 3:18 PM
    Subject: Scripting Question - Very Basic
    Re: Scripting Question - Very Basic created by Peter Spier in InDesign - View the full discussion
    Have you put thew script in a location that InDesign uses for scripts? See How to install scripts in InDesign | InDesignSecrets
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    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4079869#4079869. In the Actions box on the right, click the Stop Email Notifications link.
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