Scroll direction not working in either direction

I'm running Mountain Lion. The scroll direction works under account A, but if I switch users B, it stops working all together under B account.
I've been to System Prefs and see nothing unusual. It's system wide, can't scroll in the finder or in applications. I'm completely baffled!

Just to understand the sequence: you have this problem when you are in a Firefox tab, click a link, and it opens in a:
* new window
* new tab
* same tab
I'm guessing a new window. Since the title bar area is a bit faded, some other window must have the focus, but which one?? If you press and hold the Alt key and press and release the Tab key, you should get the visual Task Switcher pane. The icon to the left of the current highlighted icon indicates the window that had the focus. If you then click that first icon, is it another Firefox window, or some other app?

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