Scrollbar trouble in windows 8.1

I just updated to windows 8.1 and now my scrollbar only works if I click and drag it up or down.did not have this problem before and can not seem to get a straight answer from windows help or Microsoft?

Hi,
Do you mean this scroll bar in Windows 8.1?
So, as my understanding, you cannot use Up and Down arrow to control this scroll bar, right?
I would like to confirm if this issue occur to all Explorer, such as Internet Explorer and Windows Explorer.
If all explores have same issue, I suggest you test if this issue occur in Safe Mode.
If problem persists in Safe Mode, test with another keyboard.
Alex Zhao
TechNet Community Support

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Hi mgallego,
Which step did the error start to occur ?Have you tried to install it again to have a check ?As the information stated, we can restart the machine to have a check.
Here is a link for reference of the requirements of the Windows 8.1 .
System requirements
http://windows.microsoft.com/en-HK/windows-8/system-requirements
There may be a hardware issue here, it is also recommended to look for help from the manufacturer for help.
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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