Scrolling issue on HP Pavilion DV7-4270

RE: HP Pavilion DV7-4270; Windows 7 Home Premium 64-bit Service Pack 1
Scrolling issue:
As my finger reaches the bottom edge of the Synaptics Touch Pad, I lift finger to begin scrolling at top of touchpad again, but it will not scroll until I tap on the touchpad. Tapping was not necessary in the past to begin scrolling again. This occurs in one-finger and two-finger scrolling. It states the latest driver (15.3.29.0 from October 2011) is installed.
Maybe there is a conflict with Microsoft and Logitech software for the external mice. If so, this is the only conflict.
Any help will be greatly appreciated!

Thanks for such a quick reply, unfortunately, disabling tapping did not correct the scrolling issue. Any other suggestions?

Similar Messages

Sound issues with a Pavilion dv7 laptop, please help!

Hi everyone!
I have the Pavilion dv7 laptop and LOVE IT! It's a great machine and has amazing features, especially some quality sound, when it works. I'm looking for some help with this problem. I can fire it up and have sound. And then the sound will cut our and when I go down to the volume and open up the sound properties, my speakers are missing and it says it's using an HP dock, which I don't even have. Sometimes, it will say that it's using headphones. But the option for my speakers does not show up.
I can reboot and sometimes that will help and it will fire back up with sound, sometimes not. I'm looking for suggestions on what to do to keep my sound from going out.
Thanks in advance!
-Sean :-)

Likely the AC power jack has gone bad and needs to be replaced. Not sure why or how it can work if you remove ACPI support but the jack does have a pin that carries data to the motherboard and I suspect yours is bad. This is the part and what it looks like. It is a middle-difficulty replacement, at worst.
Part:
http://www.ebay.com/itm/HP-DV7-3000-DV7-3100-Series-DC-Power-Jack-Cable-/220895749025?pt=LH_DefaultD...
Manual:
Service Guide

Blu-Ray DVD's doesn't play in HP Pavilion dv7-1020us Notebook Pc

Hi All,
I came across a issue that " HP Pavilion dv7-1020us NB PC ALL" is not able to play new Blu-ray DVD's like movies. It just pushes out the disc, doesn't even read them.
Tried in all the updated players by HP like HP Media smart.
Tried in Cyberlink Power DVD version 10.
Searched for new firmware from the manufacturer page but failed to get any of the them. I have seen few post related to this but going again with this to get any new updates if there.
Here are the details of the DVD drive.
HW id : ide\cdromoptiarc_bd_rom_bc-5500s_____________1.83
DVD Drive name: Optiarc BD Rom BC-5500S ATA
Nobby

No answers...
The same here, I can not watch my Lord of the ring bluray, the drive not even detect a disc
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Pavilion dv7-1245dx loads apps slowly, freezes w white screen, hangs with rotating icon

I have dv7-1245dx, less than 1 year, running Windows 7, Norton, Microsoft Office apps, esp Outlook, use several real estate apps that are web-based. I'm trying to run my business with this machine, but am having constant performance problems: loads apps very slowly (1-2 minutes), freezes at random times (no pattern I can detect) and the screen turns white, or system just hangs and displays the rotating icon endlessly. Usually, my only resort is a hard shutdown (ctr-alt-del doesn't work as it won't take any input). Have run optimization/maintenance tools, had repair person and geek squad look at it, but either it seems fixed then starts these behaviors again in a week or so, or they say they can't diagnose any problems with the maintenance tools. Can anyone help me? Thx!

I have the same issue with a Pavilion DV7 19xx running vista home premium, it freezes every 20 seconds for a minute, so that it appears that the programs are not responding, however after a minute or so it starts to run normally., only to freeze 20 seconds later again, something impossible to fix,I tried to run a chcdisk, with no positive result, and the restore point seems to have been lost or deemed invalid...
This even happens in all fail safe modes
So I downloaded the service manual, as the warranty has expired on this particular model that was a replacement model for another model that went bust and was given to us instead of very severely mal-designed laptop, that either was a Monday model, or was bad from the design out...
I opened it(the new model), and the cooling ribs was full of dust, and this on a model that is less than a year old(however without warranty due to specific circumstances). A PC requires service, just like a car, but not in less than a year...
in regard to heat problems..
This model as the former, got so hot that it was to hot to sit on my wifes lap, I would even state that it is a fire hazard, and that HP should look into this NOW before it ignites a fire somewhere and a law suit drops in and they would have to recall PCs like auto mobiles sometimes get recalled..
there is an open space, just behind the cooling ribs where a fan draws in air (and dust), however the ribs spacing is so small that any dust will get caught there, after a while there is so much dust that the heat sinking performance is lost and the PC starts to shut down, due to overheat.. however, it can stall, and just keep on heating, until it reaches some critical point.
I am generally getting very tired of these issues with HP laptops, and will most certainly not buy one, the next time my wife needs an Upgrade due to my experiences with not 1 but 2 different laptops, that is not up to the job, they claim to be...
In fact, I'm speculating in submitting a complaint, to my countries "ombudsman", that takes care of these issues and can invoke certain penalties on companies who are breaking certain marketing laws such as supplying products that continuously keeps breaking down... due to mal design.. a mal design is for example when a speeder in a car jams.
I would still be great-full for any advice on how to fix the freezing problem..
I cannot recommend though to open your laptops without you being a skilled technician, and you will need the service manual to do it..
Any advice/recommendation is welcomed, although I'm not optimistic..
I'm 36 years old and have been working with computers since I was 12, so I'm not some kid that is just mad, in fact I do understand that sometimes in order to earn money in these days, things are getting rushed, and when they do, errors happen as we are all humans..

Pavilion Dv7 4165dx Hard drive failure and performance issues?

I have a pavilion dv7 4165dx notebook that was working great until a couple of months when the performance of my machine started to decrease rapidly. I have performance issues with the machine because it takes 1 to 2 minutes to get from the welcome screen to the actual desktop and another 3 to 4 minutes for it to be ready to use. I already upgrade the memory from 4gb to 8gb but instead of going faster it goes slower and i also did a clean install of windows but it didn't help. Before i have problems it took maybe 30 to 50 seconds to go from the welcome screen to the actual desktop and 1 minute and 30 seconds to be ready to use and by the way i use soluto to tell me when the machine is ready for use.Then last week i notice that the headphone jack wasn't working properly so i contact hp and they told me to send them the laptop so i did, they replace the motherboard and they send it back to me and i just got it today it got a little better but it still lags on the welcome screen and to open programs. I check the memory using memtest 86 and the memory it's fine, but i check the hard drive with HDD Regenerator 2011 and it show i have one delayed sector. Then i check on hd tune pro and it show me some WARNING on section Calibration retry count( as you can see on the picture below) so my question is should i be worry and send it back to hp or what can i do to fix the problem i am having with this notebook?

I have the same laptop and have had issues with it since the day i brought it home. I have had it for a year now and am now replacing the hard drive for the 3rd time. My guess would be its your hard drive because most of the issues you seem to be having ar the same ones ive been dealing with for a while. I can say I'm very mad about the quality of this laptop and am in the process of battling with HP over this issue. If you have a chance go online and look at all the hard drive issues that this laptop has had and even look at the HP forums for this issue it will irritate you and make you wonder why this hasn't been fixed yet!

HP Pavilion dv7-6c09tx windows 8.1 pro issues

Hello!
I've just decided to upgrade my HP Pavilion dv7-6c09tx Entertainment Notebook PC to Win 8.1 pro.. Bit of an effort to say the least!
Installed all drivers here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=au&dlc=en&sw_lang=&product=5219...
..but the gfx wont install giving error this computer does not meet min requirements. All seems to work ok thpough until I try getting widi to work. nightmare! Can HP support pls provide correct config to use ie. supported driver ver for widi to work? the widi app says some xomponents may be missing after using the recommended widi update app for win 8. Now I can uninstall- it gives a msi error...
thanks

Hi @trevevs
Thank you for your query, I will do my best to help.
As you stated there is not any updated drivers for Windows 8.1 on the driver page for your notebook only for Windows 8.
This tells me that it is unsupported on your notebook as it has not been tested by HP. This does not mean it will not work.
Downloading or Updating Software and Drivers for HP Computers
I grasp that all is working well except for the WiDi. Have you done all your Windows updates?
Windows 8.1 has WiDi built into the Operating System.
Introducing Intel® WiDi on Windows 8.1
Here is a link to Intel® WiDi Software Setup for Windows* 8.1
Here is a link to Intel Wireless Display (Intel WiDi) download page.
I hope this helped.
Sparkles1
I work on behalf of HP
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HP Pavilion dv7-6c95dx Sound issues

HP Pavilion dv7-6c95dx laptop
I am receiving the following error when trying to add mp3 music to a visual tour program. Was told it is a computer issue with my audio driver
MediaException: The driver cannot recognize the specified command parameter. at MCIMedia.MediaFile.Open(String file)
at MCIMedia.MediaFile..ctor(String file, Boolean EnforceFileExists, IWin32Window owner)
Used to work the suddenly quit working.... can anyone advise??

Please download and install the driver from the following weblink to resolve the sound issue:
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58830.exe
I am an HP employee.
Regards,
Vidya
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HP Pavilion dv7 Notebook PC graphics card issues

I have a HP Pavilion dv7 Notebook PC (Product number: QG704EA#B1A) with an AMD radeon HD 6700M graphics card. Most of my games crash, im always given a graphical error, i experience freezes, lagging and general overheating. This only happens when playing games.
I have done every update Intel, radeon and hp offers and nothing works including bios updates. All my research tells me its just a bad compatibility with the graphics card. Can that really be true? Have i wasted over a thousand euro on just bad hardware??
My warrenty expired already, i had no idea this could happen with a laptop.

hi ,
welcome to HP support
your problem needs some effort to be solved
i can understand your setuation so i will help you
HW problems
>> you may have a cooling system problem check the cooling system
>> use cooling fan program to check the temps
SW problems
>> use a good OS version / i recommend Win 7 Enterprise x64
>> make sure you have no viruses / i recommend using NORMAN malware tool
>> make sure that the system partition (C) has a good free space
>> make sure you are using the latest drivers
>> make sure you have all the drivers available for you
>> VGA driver is very important use the one provided from HP drivers website not from any site even AMD.com
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Mark Th. Antonio
Faculty Of Engineering Alexandria University

Pavilion dv7 keyboard issue

Product Name: Pavilion dv7
Product Number: QG703EA#B1A
Recently purchased, which IMO has an issue which is probably a BIOS-solvable one. There is a setting in the BIOS, named "Action keys mode", which:
- when set to "Disabled", action keys work as normal function keys (F1 to F12), without requiring "Fn" to be pressed.
- when set to "Enabled", action keys work as action keys and in one wishes to make them work as normal function keys (F1 to F12), he has to press "Fn".
This setting however does not apply to "Ins" key. Regardless of the "Action keys mode" setting, "Ins" always requires "Fn" to be pressed, something which is not acceptable for everyday use.
IMO this is most of the time a setting which will be set to "Disabled" because when working on a computer, most of the time one needs the function keys to work as function keys and not as action keys. Have in mind that this is a computer, not an mp3 player, so one would want to quickly access F1-F12 and Ins, not Brightness controls and PrintScreen.
If anyone from HP support sees this post, please pass this issue as a bug report to the appropriate support team.
Thank you
This question was solved.
View Solution.

Quote from the HP employee
"This is as designed."
in other words it is not a bug but was intended to function this way.

HP Pavilion DV7-3160US Fan issues

I woke up and turned on my HP Pavilion DV7-3160US which is less than 3 months old and it sounds as if the fan is loose and makes an awkward and annoying sound that stops after a few minutes but anytime I move the laptop the sound returns while in movement.
Any ideas or suggestions? Also how long does HP normally take to fix computers? I'd hate to be without my computer for a while.
Thanks.
Tim

Please download and install the driver from the following weblink to resolve the sound issue:
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58830.exe
I am an HP employee.
Regards,
Vidya
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Pavilion Dv7 7023; some serious issues. Help needed.

Hello. My Pavilion Dv7 7023cl has been going downhill for the past few months, but I've been planning on purchasing a new hard drive for it, since my current one is failing. However, I'll get to the point. For some reason, and some how, the battery is locked into place, with the slider pushed all the way right. There is an orange picture of a square with an arrow to the extreme left. I need help fixing this since I need to clean the fan vents, as the computer is reaching 82 degrees Celsius... The second issue is that the internet key is showing an orange light. I've tried resetting the BIOS settings, rebooting, and pressing every single key on my keyboard. Still no luck. The third is that it's overheating often, regardless of if the vents are clean or not. It may possibly be the fan, but... Unfortunately, the computer is not under warranty anymore. Here are the specifications:The processor is an AMD A8-4500M APU with Radeon HD graphics. It claims to be 1.9 Ghz, but it always run at 3.0. It's not overclocked.I have 8GBs of R.A.M. with only 2GBs left. Don't ask me how.It scores a 5.9 on the Windows Performance Index, based on the 5.9 rating of my Disk Data Transfer Rate.4 cores, 4 logical processors.

Hi, Double post, please use: http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Pavilion-Dv7-7023cl-Battery-and-networking-problems/m-p/5182507 Thanks.

HP Pavilion dv7 overheating issue

Recently, i bought myself a HP Pavilion dv7-5000ev laptop with a HP Renew warranty (+ 2 year HP Care Pack).
First time in, the operating system was Windows 7 Professional 64-bit.
Almost immediately, I found that it was overheating. A prime number calculation stress test + SpeedFan temperature checking showed that cores exhibited extreme temperatures (not falling below 98-99 degrees Celsius). Even after terminating the stress test, the temperatures dropped very slowly (about half an hour, down to 65 degrees, and stopped). I got a suggestion, that a BIOS update would do the trick. It did do the trick (i updated the BIOS to the latest version, provided on HP's official driver download site), but only in terms of half a degree Celsius.
I sent the laptop back to the store, they replaced the Beats Audio speakers and what they called, the "cooling module". Again, i installed Windows 7 Professional 64-bit, did the stress test again, and temperatures didn't go over 92 degrees.
The problem is, that it is a little too hot, when idling. It was the same even before updating BIOS and sending it away for maintenance. Even when installing software (which, in my opinion, shouldn't be that much CPU intensive), temperatures boost up to 75-80 degrees.
Is this normal? Is it normal for my laptop to be idling at 60-65 degrees Celsius and jumping to 80, when doing nothing more than installing random software?

Here is what happened with my HP DV7 7047 cl. It has a manufacturers defect in it, that I fixed myself. I bought mine at SAMS CLUB in the summer of 2012. It is a i7 beats edition DV7 notebook, I'm guessing the same thing is happening with HP's line of DV6 and DV7 laptops. Mine has a nvidia GPU in it, but they also come with ati radeon GPU's. It isn't surprising they are taking them off the market right now.
If your laptop has 2 vents, and the one in the back is not blowing air through it then your laptop possibly has the same problem mine had, and you need to take it to replace the inner fan piece which was designed for only one vent. The way it works is both of these vents are made out of aluminum and are separately connected to the CPU and GPU. The one to the side is your GPU one. The aluminum vent in the back cools your CPU. If your CPU isn't getting any ventilation then your laptop wont last long and could possibly start a fire. Here is how I fixed mine by myself. And how you can fix yours too.
Before taking it apart call HP Support and ask them if you can open it up to "clean it". They will give you permission so it doesn't void the HP warranty.
My laptop would reach between 70c, 80c, 90c, even 100c and would get extremely hot, but wouldn't overheat. And I was concerned because my laptop is only 3 months old. It would get very hot. So I decided to take it apart and see what was going on inside. I followed the instructions on HP's website, they have online guides and manuals for taking your laptop apart and putting it back together. If you need instructions on finding your manual for your laptop then email me at [email protected]. Doing this fixed my laptop entirely. It never gets hot now, it runs faster and can play games at their maximum settings. The CPU will stay only at 60c, 65c at its tops. It's like magic.
Here is how you can surgically correct your faulty laptop fan. You're going to make an opening in the fan, cutting a bit of plastic off, so that the other vent to your CPU can get ventilation, if worst comes to worst, you can jot down the name of the fan on the sticker and go to HP's website and order a new piece to replace it for like 50 bucks.
What you need is...
A small screwdriver
A tiny screwdriver
And (optional) some thermal compound to replace your cooked old compound. Mine was like chalk, I replaced it and it helped cool down my laptop by like 10c. You can get thermal compound at Radio Shack, and the silver stuff is the best.
First open it up carefully, take your time, and take out the motherboard. Its the big chip with the fan connected to it and the aluminum vents.
Next, If you're planning on replacing your thermal compound, then unscrew the bolts on the heat sinks and take the big metal pieces off the chip, place your motherboard chip to the side. Now take the piece with your heat sinks, fan and vents connected to it, and turn it around.
Next unscrew the 4 or 5 tiny bolts behind the fan. So you can take the inner fan piece out. Notice its shape, does it have an opening for your other vent? If not, then make one. Cut an opening in the plastic, the size of the other vent. I used a knife carefully angled to cut the plastic off. Once I cut it, I just bent it off the bottom to take it off. Place the fan back into its frame and screw in the tiny bolts.
Now replace your thermal compound. You can use a Q tip with the cotton off of it, to scrape off the old gunk - then clean it with a slightly wet Q tip. You can use a little rubbing alcohol but you shouldn't need much. Next put a drop of the new compound on the heat sinks and the chip. Using some plastic wrap on your finger even it carefully on top of the little silver parts where the old stuff was.
Now you're good to put it all back together. Gently place the heat sinks on the chip and don't move them while you screw the heat sinks back into the chip.
Carefully put the laptop back together and you're done.
Here's a picture of my fan, and how I fixed mine. I didn't bother to take the piece out when I took the picture cause those tiny bolts are a PAIN to take out with a knife when you don't have a tiny screwdriver.
http://imageshack.us/photo/my-images/269/1001711d.jpg/

Microphone issue with pavilion dv7

I got a Pavilion dv7 for Xmas (don't ask me which model, as I can't find it using any of HP's help info!!!). I used a microphone with it, no problems. Recorded great, everything went smooth as pie. After the system auto-updated (it's the only possible cause i can find, as no other changes were made), now my external mic will not work worth poop. The recording levels are extremely low, tons of noise. I know it's not the mic, as it works OK on other machines. I can find no documentation to help me work with the Beats Audio system. Can anyone please help before I throw the computer or myself out a window!!!!!

I bought this HP Pavilioh dv7 w/Windows 7 Pro on it around November 30, 2012. I never bothered trying to do anything with the microphone until this month. I find that if there is no attached mic it will not record at all, although after spending 5 hours on support with HP they could not come up with a solution. If I attach an external mic it will barely record anything. I haven't been able to find any way to adjust mic settings and am at a loss. Earlier in this string it was suggested to go to device manager and revert to the previous driver. However, when I go there there is no previous driver to revert to. An external microphone will record a little if I yell in to it. I don't want this to be my first experience with HP, that a simple device fails and the whole unit will have to be shipped in for hardware replacement. Any information you can advise I will be glad to try. I am a fairly skilled user, therefore I am likely to be able to execute whatever is needed. Bill Harpe.

HP Pavilion dv7-6025eo FAN ISSUE

How do I access the fan to a hp pavilion dv7-6025eo?? it makes sooo annoying noises, like some creep is attached to one of the blades and makes the fan instable... There are alot of guides on a dv-7 series notebook but none of them show on this model which has a different top cover... I just want to be able to see if there is something on the blades on the fan so I can remove it... did they really have to make it so difficult to access.........! thanks for advice

There ain't much left except the button board. If I recall, on that model the power button board is connected to the motherboard with a ribbon cable so there is no failsafe button on the motherboard. If the button board switch is bad there is no way to start it up.

Is it possible to upgrade/add a graphics card to a Pavilion dv7-7000 laptop?

I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the HM77 45W UMA Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
I am currently running Windows 7 Home Premium SP1 (64-bit).
Any other specifications can be found here:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
This question was solved.
View Solution.

YoureInMySpot wrote:
I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the HM77 45W UMA Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
I am currently running Windows 7 Home Premium SP1 (64-bit).
Any other specifications can be found here:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
Hi,
You can't add a dedicated graphics card to the system like this. The vga is soldered to the board so no way you can just plug it in like on a desktop. However, you can buy a new motherboard with the dedicated graphics card on it. It also requires a new heat sink.
Manual: http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf
You need a 682040-001 board plus 682061-001 heat sink to have a dedicated graphics card on your laptop. Have a look on ebay for the part numbers.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
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Scrolling issue on HP Pavilion DV7-4270

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