SCSI Drives and bay

I have a 6 year old SCSI Drive bay from a windows XP computer that I used before I bought my PowerMac G5...Is there any way I can setup and use those Hard drives? They are Seagate Barracuda Drives 10,000rpm. Any help or suggestions are much appreciated.
PowerMac G5   Mac OS X (10.4.8)  

You would need an LVD controller. Depending on if you have PCI-X or PCIe, or even plain 33MHz PCI, you would need to get ATTO UL3S - UL4S - UL5D. $200-600.
http://www.attotech.com
Another option would be Serial ATA and 10K Raptors.
74GB $155, 150GB $200-250. Capable of 75-85MB/sec.

Similar Messages

  • OS 8.1 - Trying to partition an external scsi drive and backup data.

    Have an Apple PowerMac 6000 series minitower at work. It runs a program called 4D, that is a database we use to catalog images. Since I've been with the company, there has been no backup of the database, as an external scsi drive had died and never been replaced.
    Since the system is running OS 8.1, I wasn't sure how I could do any sort of network backup, and in the end I managed to get a new 50-pin scsi 50GB LaCie External Hard drive with the 25-pin cable to connect to the PowerMac. Connected it yesterday, and it did appear on the desktop as you'd expect.
    But when I went to point 4D to the drive, it didn't seem to recognize the file system. I tried erasing the drive, but it had the same probem. Norton Utilities is on the mac, so I tried replacing the partition. Specifically, I tried creating two partitions. One that's 40GB, that I could do 4D backups to. The other, the remaining space (about 7GB) so I could try to copy the entire drive to that partition and maybe even boot from it if the other drive failed.
    However, the drive was still mounted when I tried to repartition and it ended up causing an error. I tried rebooting, and the drive wasn't showing on the desktop, but it still wouldn't repartition. Not knowing was else to do, I low level formatted the drive, told it to write zeros to it, and then create the two partitions. Given I was doing all this on a Saturday and didn't know how long it would take, I left it running in the background to check on Monday.
    Anyone have any experience with OS 8.1? Is there a program like Carbon Copy Cloner that works with that OS? And any thoughts on what I'd need to do to get this drive working as indicated above? I started using Apple again with OS X, and it's quite a bit different than 9 and previous. Could sure use some help.

    Hi, merkman2001 -
    I would use the Apple utility Drive Setup (which comes with a normal OS 8.1 install) to initialize and partition the drive, rather than Norton or any other third-party utility.
    As far as the format type goes, select Mac OS Extended when asked.
    <hr>
    Is there a program like Carbon Copy Cloner that works with that OS?
    Generally such is not needed with OS 9 and earlier OS versions. All pre-OSX OS's and software can be copied using a Finder (drag and drop) copy process, and remain usable.
    This means that the System Folder on the internal drive can be dragged to the icon of the external drive and dropped into it. Ditto any/all additional folders, those containing the programs and documents.
    You should be able to successfully do a test boot using the freshly-copied OS on the external drive; this is the best way to verify the integrity of the copied OS.
    Can't recall if aliases were used in OS 8.1. If they were, it may be necessary to 'fix' any of them used, since the pathname contained in an alias is not corrected when it is copied to another drive - it continues to point to the original original.
    You can also copy the entire source drive to the external one in one action - drag the iccon of the internal drive to that of the external one and drop it in.
    After Finder gets done copying everything (this may take some time, so disable any sleep mode or screensaver), there will be a new folder on the external volume - this folder will be named the same as the internal drive. Inside that folder will be a copy of everything that was on the internal drive, including everything left lying around on the desktop and anything left unemptied in the Trash (these will be placed in new folders named "Desktop" and "Trash" respectively).
    In order to make that external volume bootable using the freshly copied OS, move the System Folder out of the folder it was copied into, so that it is at the root level of the drive, meaning visible in the window that appears when you first open the drive's icon.

  • SCSI Drive and my MDD machine

    I would like to set up a SCSI drive as my primary boot drive.
    I have an ATTO Express card installed which the System Profiler sees.
    However, the connected Seagate ST3146807LW drive does not show up.
    Currently both jumper positions are set to the "default" position.
    Do I need to change these settings?
    MDD Dual 1.42
    10.4.11
    Thanx

    Not sure what iirc means...
    Sorry, one finger typist here... if I remember correctly.
    Here's a direct download link for Jumper setting on that one...
    http://www.seagate.com/staticfiles/support/disc/iguides/scsi/100195488b.pdf

  • Pulling the scsi drive

    My G4 has an extra 18g. scsi drive inherited from my G3 and I've been told the drive is going bad. I want to remove it and leave the 120g ide drive. Is it a simple matter of unplugging the scsi drive and taking it out of the machine? I use a scsi external scanner and cd writer so need to continue that connectivity. Once I pull the scsi drive, do I need to do anything with the cables so that the external peripherals still work?
    Do I need to press the cuda switch when I remove the drive or is that done only when adding hardware?
    Thanks for your help

    I put a mechanics stethoscope on both the ide and scsi drives after hearing some unusual noise. The ide was quiet as a mouse. The scsi was screeching like crazy. I suspect the bearing or some other mechanical component was going out and it was suggested to get it out of there before it blew and caused problems with the good drive (ide). The sound the scsi drive was making sounded like a dry bushing that has lost its lubrication so I'm assuming the central bearing is on it's last leg. That particular scsi drive is probably 10 years old. The ide drive is around 4 years old.

  • Windows 2008 Server Enterprise R2 x64 and Perc 4/dc SCSI driver issue

    Hello all, this is the first time posting so please forgive me if this has been posted here before.  I did try to search this issue but zero returns.
    OK, I have a Dell PowerEdge 2900.  I have just put a fresh install of MS Windows 2008 ENT. Server x64.  I cannot seem to find a driver for the PERC 4/dc SCSI controller I have installed.  I have been told the 2003 x64 driver would work so I attempted to install that driver but was unsuccessful.  Then I was told by Dell that the driver should be native to the OS.  Is the driver native to 2008 Server (or, supposed to be)?  Does anyone have an answer as to where I might retrieve am driver of the controller if not?  Anyway, thanks in advance

    Hello,
    I don't have a PowerEdge 2900, but I do have a PowerEdge 2850.  I'm also just a regular bloke like yourself that just happened upon your post and after I figured this driver debacle out I registered to hopefully help.
    The good thing is my PERC card is the same in the PE2850 as it is in your PE2900, as I'm utilizing a PERC 4/DC.  I've also managed to run into the same issue you ran into(?) trying to load Windows 2008 Server Enterprise R2 (support for 32bit processors have been removed in R2... so no more x86 versions... my poor PE2650s never stood a chance with this OS).   
    I can tell you officially from my experience/research Windows Server Enterprise R2 does not have support built into it for the PERC 4/DC card.
    However, I was able to download the Windows 2003 x64 driver from support.dell.com and make it work after much trial and error with newer releases of the PERC 4/DC driver that were not accepted by 2k8R2.
    Here's the link:  http://support.dell.com/support/downloads/download.aspx?c=us&cs=RC956904&l=en&s=hied&releaseid=R100373&SystemID=PWE_PNT_P3C_2850&servicetag=FBCLP61&os=WX64&osl=en&deviceid=6396&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=3&libid=35&fileid=129549
    File name (incase Dell moves it on you guys) is "perc-w2k3-6.46.3.64-A01.exe", date released 6/9/2005, build version 6.46.3.64, and the Dell revision number is A01. 
    Even though it states the driver is for the LSI Logic PERC 4e/Si it's sort of a mega pack including many other drivers such as the PERC 4/DC.  This was much relief because I was thinking I would need to stick with Windows 2008 until I found this driver for Windows 2008 R2.  :)
    What I did was:
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    2) Booted-up via the Win2k8R2 CD and when it got to the screen where it asked to install to a partition and didn't show me a partition to install Win2k8R2 to I selected the option to load a driver. 
    3) From the load driver option I just browsed to the directory where I extracted the files and selected that directory.  If the "hide devices that are not compatible" option is selected (normally on by default) it will show you the proper driver. 
    4) Select the PERC 4/DC driver and then setup your partitions the way you would like them!  
    From there you should be able to boot into the OS... and really have some fun.
    Now you have the power... I guess the choice is yours to R2 or not to R2... that is the real question.  :)
    Enjoy!
    Dave
    Thanks and this worked for a Power edge 1800, PERC 4/DC as well. Kukan

  • Will Beige G3 SCSI card and drive work in a BW G3?

    My wife's G3Tower died with data on the scsi hd. I've picked up a bw G3 (which on the serial # tag states Ultra2 SCSI), but no scsi drive is inside, nor is there a scsi card.
    Can I take the SCSI card and drive out of the Beige Tower and put it in to the BW G3? Is anything special needed to be able to get the needed files off the disk?
    I later plan to upgrade to Jaguar (I've got the disks), but the files come first.
    Any help would be greatly appreciated.
    ps - I looked through Apple's faqs and kb, but didn't really find anything.
    Regards,
    Den

    "Can I take the SCSI card and drive out of the Beige Tower and put it in to the BW G3? Is anything special needed to be able to get the needed files off the disk?"
    You can do that, but bootability will be a problem because the B&W G3 is based on the New World architecture or ROM-in-RAM. While the beige G3's ROM was wholly contained in the ROM card, some of the B&W's ROM code is contained in the Mac OS ROM file, which is written to the System Folder during the OS installation. The OS installation performed on the beige G3 won't have the necessary Mac OS ROM file. The file could be extracted from the installer tome on the Mac OS 9.x installer CD, but that would require the use of TomeViewer (downloadable utility). Do you have another working Mac in the house? Incidentally, what component in the beige G3 failed?

  • Quadra 800 and internal SCSI drive

    Could somebody advise me whether I can replace the second internal SCSI drive in Quadra 800 (MacOS 7.5) with something bigger and newer? I have a new Seagate Cheetah 73Gb internal SCSI drive (68-pin). Is there any way to use it in the Quadra? Is there any adapter that could be used for that?

    Yes, but.
    The largest Volume supported on that Mac, provided you are running 7.5 or later, is 4 GB. So you would have to create about 19 partitions (Volumes) to use all the 73 GB. The full story is in this article about Standard Format -- Extended Format requires OS 8.1 or later:
    8647- Macintosh: \[Standard] File System Specifications and Terms
    Volume
    A volume is either a full disk, or a section of a disk, partitioned into separate parts. If you partition a single drive then each partition is considered a volume.
    The maximum volume size under System 6 and System 7 is 2 GB. System 7.5 increased that limit to 4 GB and System 7.5.2 (and later) increases that limit to 2 TB on some computers, including:
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    - any Macintosh computer with PCI slots.
    That 68-pin drive likely could use wide transfers and much higher speeds, but can be made backward compatible through careful use of adapters. Alternatiively, you could install a NuBus card to connect to it directly.

  • How to use ssd as boot drive and hdd as storage on a macbook pro 13

    Does anyone know how to use SSD as boot drive and have HDD in optical bay as storage on a Macbook pro 13. I mean in that both drives work as one . by formatting using mac software . I would like to run all programs and OS but would love to have my downloads and useless data on run on my 1tb 5400rpm hdd without me have to manual send it there..

    Does anyone know how to use SSD as boot drive and have HDD in optical bay as storage on a Macbook pro 13. I mean in that both drives work as one
    Each drive mounts as a separate volume. There is no convenient way to make them look like one contiguous volume.*
    Franky, with an hdd and a ssd I would recommend you put your home dir on the hdd and leave the ssd for the OS and your key applications.  It's relatively easy to do and I think better than moving only portions of your stuff.
    How to Move the Home Folder in OS X – and Why
    * There are ways to to make musltiple volumes appear as one large drive but I think it is beyond the scope of this discussion and not appropriate to this configuration.

  • Driver and software issue, please help!

    I am having an issue. I am running itunes v 7.2 and ever since, I get a message saying "disk burner or software not found". I have tried everything listed on these boards, including rebooting, updating the GEARS driver, etc. And nothing worked! I could only do the 32 bit GEARS though, the other two said my system don't suport them. Apple needs to come up with a fix. It looks like a lot of people have this issue! It is also a turnoff to itunes for people, including myself as I am considering droping itunes all together if this issue is not resolved. Even if it means I loose the songs I bought. I will just have to buy them again with another program and burn them on a program that works. I ran the diagnostic and this is what I got:
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Gateway Product Name
    iTunes 7.2.0.35
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: ASAPIW2k (6.0.2.0), Pfc (2.5.0.201), PxHelp20 (2.0.0.0),
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    Video Display Information:
    NVIDIA GeForce4 MX Integrated GPU
    Connected Device Information:
    DiskDrive, ST3120022A, Bus Type ATA, Bus Address [0,0]
    DiskDrive, Generic USB CF Reader USB Device, Bus Type USB
    DiskDrive, Generic USB MS Reader USB Device, Bus Type USB
    DiskDrive, Generic USB SD Reader USB Device, Bus Type USB
    DiskDrive, Generic USB SM Reader USB Device, Bus Type USB
    CDROM, LITE-ON CD-RW SOHR-5238S, Bus Type ATA, Bus Address [1,0]
    CDROM, TSSTcorp CD/DVDW TS-H552B, Bus Type ATA, Bus Address [0,0]
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    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    F: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: TSSTcorp CD/DVDW TS-H552B on CDR media at speed 0X.
    Any help would be great! Hope someone can help!
    John

    I have the same problem since I downloaded new version yesterday. Nothing on my computer has changed and it worked fine before.
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    GBT_ AWRDACPI
    iTunes 7.2.0.35
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: dvd43llh (3.5.0.0), PxHelp20 (2.0.0.0), CDR4_XP (6.0.0.171), PFC (2.5.0.204), AFS2K (3.1.21.0),
    UpperFilters: InCDPass (4.2.4.1), Cdralw2k (6.0.0.171), pwd_2k (6.0.0.171), GEARAspiWDM (2.0.6.1),
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    Video Display Information:
    RADEON 9200 SERIES - Secondary
    RADEON 9200 SERIES
    Connected Device Information:
    DiskDrive, WDC WD2000JB-32EVA0, Bus Type ATA, Bus Address [0,0]
    CDROM, HL-DT-ST DVDRAM GSA-4163B, Bus Type ATA, Bus Address [1,0]
    CDROM, SONY CD-RW CRX300E, Bus Type ATA, Bus Address [0,0]
    CDROM, EP1124E APY451T SCSI CdRom Device, Bus Type SCSI, Bus Address [0,0]
    CDROM, NERO IMAGEDRIVE2 SCSI CdRom Device, Bus Type SCSI, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    F: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    G: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

  • Hard Drive and Disk Image not mounting

    Hey everyone,
    I'm running a G5 Dual 2Ghz. with OSX 10.5.8 I'm having problems with a back up hard drive. It is an external Western Digital My Book 1.5TB SATA drive. After using it for a few months, it suddenly did not mount anymore.
    *1) It also would not appear in Disk Utility.*
    a) Disk Warrior couldn't find the drive (I think because it's formatted with FAT32)
    *2) I then took the drive out of the enclosure and put it in the spare bay in the G5.*
    a) It didn't mount
    b) It did show up in Disk Utility
    c) In Disk Utility it wouldn't give me the option to Repair Disk Permissions or Repair Disk
    d) In Disk Utility is says under Partition Scheme: Unformatted
    e) In Disk Utility I don't have the option to mount/eject only gives me the "info" option
    f) Tech Tool did find the drive and it passed all tests
    g) Disk Warrior still did not find the drive
    h) TestDisk finds the drive, but does not find any partitions
    *3) I then created a disk image of the drive in Disk Utility onto an external hard drive. The image comes back at 320GB, which seems to be about right I think.*
    a) The disk image would not mount with Disk Image Mounter. It would say there is an Unrecognized File System
    b) In Disk Utility - I don't have the option to Repair Disk Permissions
    c) In Disk Utility - When trying to Repair Disk - I get the error: Repairing Disk failed with error Unrecognized FileSystem
    d) In Disk Utility - If I click Open - The Log file says:
    +Attach Image+
    Initializing...
    Verifying...
    Finishing...
    +Image of "disk0.dmg" attached successfully+
    +Mount of "disk0.dmg" succeeded+
    -But it is no where to be found
    e) Disk Warrior can not find the Disk Image
    f) I took the new external drive with the Disk Image to 3 other mac computers but the image would not mount
    *4. Other things I've tried when opening the Disk Image for the new external drive.*
    a) in Terminal - hdiutil attach -nomount "volumes/untitled/disk0.dmg"
    b) in Terminal - sudo hdiutil attach -nomount "volumes/untitled/disk0.dmg"
    c) Deleting files System/Library/Extensions.kextcache
    System/Library/Caches/com.apple.kernalcaches
    ALL UNSUCCESSFUL
    I'm running very low on ideas. I know I could just erase the drive and reformat it, but the files on it are very important and must be recovered.
    Any help or suggestions would be very helpful. I will not have time until after the weekend to try more things. Thanks in advance if you do not hear back from me until after this weekend.

    Yes, it will. But if DU says the disk is unformatted then it is also not accessible. If you have files you don't wish to lose then you will need to try recovery software:
    Basics of File Recovery
    General File Recovery
    If you stop using the drive it's possible to recover deleted files that have not been overwritten by using recovery software such as Data Rescue II, File Salvage or TechTool Pro. Each of the preceding come on bootable CDs to enable usage without risk of writing more data to the hard drive.
    The longer the hard drive remains in use and data are written to it, the greater the risk your deleted files will be overwritten.
    Also visit The XLab FAQs and read the FAQ on Data Recovery.

  • Secondary hard drive and dvd drive have the same location id's.

    Product Name: HP Pavilion dv7 Notebook PC (DV7t-7000)
    PRODUCT NUMBER: A5F92AV
    SERIAL NUMBER: [removed for privacy]
    My Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
    Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
    Please help,
    Thank you
    -Rick

    This is what chat support said... Its like talking to yourself sometimes!!
    [Wednesday, October 24, 2012 10:33 PM] -- Automatically generated message:
    Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
    [Wednesday, October 24, 2012 10:46 PM] -- Automatically generated message:
    You are now chatting with support specialist JOLLY R.
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    Welcome to HP Total Care for Notebook and Desktop support. My name is Jolly. I will be your technical support specialist today. Please give me a few moments to review your issue description details.
    NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    How are you doing today ?
    [Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
    Hi Jolly, I tried 3 different HDD's all of them were reformated and reimaged with the HP image from this laptop. When I try to populate the drive, it just closes the window. Same with the dvd drive. Other then no able to write to the dvd/cd drive, everything else is perfect. But that is not good enough...
    [Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
    Great, you?
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    I am fine. Thank you for asking.
    [Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
    Please let me know if the following details are correct for the notebook in question.
    PRODUCT NUMBER: A5F92AV
    SERIAL NUMBER: {Private Information Removed}
    EMAIL ADDRESS: {Private Information Removed}
    Am I correct?
    [Wednesday, October 24, 2012 10:48 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
    Thank You for confirming the details.
    [Wednesday, October 24, 2012 10:49 PM] -- JOLLY R says:
    Are you using the same notebook to chat with me which is in question?
    [Wednesday, October 24, 2012 10:49 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:51 PM] -- JOLLY R says:
    May I know since when you are facing the issue?
    [Wednesday, October 24, 2012 10:51 PM] -- Rick Friedman says:
    I few weeks ago now
    [Wednesday, October 24, 2012 10:52 PM] -- Rick Friedman says:
    HP swapped out the DVD drive and I swapped out the HDD's
    [Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
    Please click on the start button and click on computer.
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    Reimaged, renamed, removed, rotated them to different bays.
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    ok
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    Open\
    [Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
    Is the CD/DVD drive getting detected ?
    [Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
    So you need te reseat the CD/DVD drive and the hard drive .
    [Wednesday, October 24, 2012 10:55 PM] -- Rick Friedman says:
    I did, over and over and over
    [Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
    Okay
    [Wednesday, October 24, 2012 10:56 PM] -- Rick Friedman says:
    I have swapped out the dvd drive and hard drives
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    Since you have already reseated the hard drive and CD/DVD drive, you need to send the notebook in for a bench repair.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    It will be a mail in repair service. I will send you a box along with packaging materials and a prepaid shipping label. Once you pack your notebook in the box you can drop it off at you nearest fedex drop box or you can schedule a pickup.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    Box would contain- packaging material, shipping instructions &amp; pre-paid shipping label.
    • Once you receive the box you need to put the notebook inside the box (without any accessories), call fed-ex- (1800-463-3339).
    • Fed-ex would come at your place pick it up and send it back to hp.
    • This service will cost you $0.00
    • Standard turn around time for service is 7-9 business days.
    You can check the status of your order by going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent (1-800-474-6836).
    Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    In order to set up a service request please provide the following information:
    * Full Name:
    * Mailing Address (No P.O. Boxes):
    * Apartment/Building/Mailstop:
    * City:
    * State:
    * Zip/Postal Code:
    * E-Mail address
    * Phone Number (including area code):
    * Best time to call
    * Time zone of your region
    [Wednesday, October 24, 2012 10:57 PM] -- Rick Friedman says:
    Dont I have on-site?
    [Wednesday, October 24, 2012 10:58 PM] -- JOLLY R says:
    Let me check.
    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
    This laptop is my life, my livelyhood.
    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
    I can not be without iot...
    [Wednesday, October 24, 2012 11:00 PM] -- JOLLY R says:
    I do understand that .
    [Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:02 PM] -- Rick Friedman says:
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    [Wednesday, October 24, 2012 11:03 PM] -- Rick Friedman says:
    What is the difference between repair and replaced?
    [Wednesday, October 24, 2012 11:03 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:04 PM] -- Rick Friedman says:
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    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
    But since the notebook needs to be repaired ,you have to send it .
    [Wednesday, October 24, 2012 11:05 PM] -- Rick Friedman says:
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    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
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    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
    I would like to talk to someone about this.
    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
    It will be repaired and returned back to you .
    [Wednesday, October 24, 2012 11:07 PM] -- Rick Friedman says:
    What is the turn around time on this?
    [Wednesday, October 24, 2012 11:07 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    NO WAYYYY!
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
    If you want to talk to someone , you need to call our voice support in the direct number 1-800-474-68386 and refer to serviceticket number - {Private Information Removed}.
    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    OK, thx
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
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    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Please take down the service ticket number {Private Information Removed} and SR ID {Private Information Removed} for future reference.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    You are welcome.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Is there anything else apart from this I can help you with now ?
    [Wednesday, October 24, 2012 11:09 PM] -- Rick Friedman says:
    No
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Thank you

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