SCSM 2012 - 'Assign to Me' fuction in Manual Activities

Hi,
The assign to me function I have in the task bar for manual activities doesn't seem to be working. When I click it a black box flashes up and then disappears quickly, but the activity doesn't get assigned to me.
It works ok for incidents and requests. Is there anything I can do to fix this?
I am aware of the 'The Helpful Tasks and Tweaks for System Center Service Manager 2012' post that is here -
https://gallery.technet.microsoft.com/The-Helpful-Tasks-for-d084083a#content but I can't implement this as I have already customized the incident template.

what version are you on cause SCSM 2012 SP1 at least in out enviorment doesn't have the assin to me button avalibale unders Manual Activities.

Similar Messages

SCSM 2012 - service requests auto complete even with activities in them

I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
showing an example.
THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
- which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
it - but why??????? there are no workflows set up at all for Service Requests

Hi CCOTS-KN
You can actually quite easily test this.
Create an SR from a template that has 3 Manual Activities. Once created it will progress through the 'Submitted' status to the 'In Progress' status. The first Manual Activity should also be 'In Progress'. Now complete the first Manual Activity,
then wait for the second Manual Activity to go to the 'In Progress' status. Now, put the SR 'On Hold'. Wait for a couple of minutes - until the 2nd and 3rd Manual Activities are paused. Now resume the SR. What should happen is that
the Manual Activity resume workflow should trigger before other workflows, resulting in the SR and the Manual Activities remaining 'In Progress'. If the issue is not fixed, the completion workflow will trigger first resulting in a completed SR with paused
activities.
HTH
Cheers
Shaun

Manually adding AD user or Group mail address in SCSM 2012 R2 Configuration item

Hi ,
Since in our AD environment some of the AD user's mail Id attribute is null, I added the
smtp mail Address value in SCSM 2012 R2 user configuration item ,
After the AD connector synchronization, the manually entered mail Id is removed. I have also checked the property
do not write null values for the property not set in AD in the Connector properties
But still , the manually entered mail id is removed by SCSM
so is it not the correct way to add mail id manually ???
Any suggestions???
The mail Id property is required for mail notification feature in our environment

the long and short of this is that the AD connector is behaving as designed and correcting values in SCSM from the authoritative source in AD.
The connector should not be blanking values with that checkbox set. are you sure AD is actually
Null, and not either an empty string or white-space characters? Can you reproduce this with other users? Might be worth reporting this if there is actually a bug in the connector.
Why wouldn't you set the Mail attribute in AD? there isn't any good reason for this to be null.

Incident Assigned - Workflow - SCSM 2012

Hi,
I have recently implemented SCSM 2012 at our organisation and am implementing workflows for notifications.
I have created an "Incident Assigned to Analyst" workflow that will send a notification to the user and Analyst in question but am receiving a notification every single time the incident is updated with anything.
The logical fix would be to specificy the event criteria as follows:
Changed from
Incident, assigned to user is empty
Chanted to
Incident, assigned to user is not empty
... but the changed from class doesn't allow me to select the "assigned to user" property group.
... ... and on top of this, this also obviously won't trigger when an incident has changed hands.
I'm clearly going about this the complete wrong way - could you kindly advise if there is another way I direction I should be headed to achieve this goal?
Any advice is much appreciated.
Thanks in advance!

You need to use a relationship subscription like this:
<Rule ID="IncidentAssignmentChanges" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="false" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>Discovery</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<RelationshipSubscription RelType="$MPElement[Name='WorkItem!System.WorkItemAssignedToUser']$" SourceType="$MPElement[Name='CoreIncident!System.WorkItem.Incident']$" TargetType="$MPElement[Name='System!System.Domain.User']$">
<AddRelationship />
</RelationshipSubscription>
<PollingIntervalInSeconds>10</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.ServiceManager.Incident.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.ServiceManager.Incident.Workflows.AutomaticIncidentChangeWorkflow</WorkflowTypeName>
<WorkflowParameters>
<WorkflowArrayParameter Name="InstanceIds" Type="guid">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowParameter Name="NotificationRulesEnabled" Type="boolean">True</WorkflowParameter>
<WorkflowArrayParameter Name="NotificationTemplates" Type="guid">
<Item>D53D4D1A-F924-E53D-780B-120E8C9C04B7</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="UserAliasOrRelationships" Type="string">
<Item>15e577a3-6bf9-6713-4eac-ba5a5b7c4722</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>1500</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
Full details on the SCSM blog here:
http://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspx
Rob Ford scsmnz.net

Configuring Email and Notifications in SCSM 2012 R2

Hi all,
There appears to be three places to configure email in Service Manager 2012:
- Administration > Settings > Incident Settings > Incoming email
- Administration > Notifications > Channels > Email notification
- Administration > Connectors > Exchange Connector
Could someone provide a quick rundown on what each of these pieces is designed to do, and why they are separated? Perhaps some are even legacy, or shouldn't really be used at all.
Any insights are much appreciated.
Thanks,
Joe.

Yes this is by design, You can't provides access rights on field levels in SCSM. You may use:
1. read-Only Operator: Read-Only Operators have read-only access to work items in their queue scope and to configuration items that are in their group scope.
2. Incident-Resolvers: Incident Resolvers can edit and create incidents, problems, and manual activities that are in their queue scope. Incident Resolvers also have read-only access to other work items such as change requests that are in their queue scope
and to configuration items that are in their group scope.
3. Advanced-Operators: Advanced Operators can create or edit any work items that are in their queue scope and any configuration items that are in their group scope. They can also create, edit, and delete the announcements that are displayed on the Service
Manager Self-Service portal.
Any custom Role will inherit the permission basics from the built-in roles.
Regards
Antoine AL Ibry

SCSM 2012 - Problems running script in custom workflow

Hi all,
I'm trying to create a custom workflow in the Authoring Tool that will send an email when a ticket in certain queues is unassigned, but I only want this to run during business hours. I've created the PowerShell script, and it runs great on its own.
However, whenever I try to add any kind of scripting event to a custom workflow, the workflow fails:
Microsoft.EnterpriseManagement.Common.InconsistentDataException: The requested objects had an unknown management pack. ---> Microsoft.EnterpriseManagement.Common.InconsistentDataException: The call produced inconsistent results. The data on the client
does not match the data returned from the server. The most likely cause is that client-side cache is out of sync with server data. ---> Microsoft.EnterpriseManagement.Common.ObjectNotFoundException: An object of class ManagementPack with ID %GUID% was not
found...
If I create and import a management pack with an empty workflow, the workflow succeeds. If I use the "Add AD DS User to Group", the workflow succeeds. But as soon as I add a scripting event, the workflow fails.
For testing, I added a PowerShell event with this code:
$a=1
I also added a Command Script event with this code and got the same error as above: ping SomeServer
I even tried a VBScript, but that caused the workflow to not run at all:
dim someVariable
someVariable = "some value"
I then disabled the VBScript activity and the workflow runs successfully.
I'm running SCSM 2012 SP1 with UR4. I am copying the .dll file into the SCSM installation directory (which is not in the default location). The GUID referenced in the error code is the GUID for my custom MP.
This is my first time creating a custom workflow in the Authoring Tool. Can you tell me what I'm missing? Please let me know if you need any more information
Thanks!
Marnie

Thanks, Anders. I had seen that issue in my searches on this problem. I had tried both the manual fix suggested in that post as well as upgrading to UR4 (so I'm on on SP1 UR4). Neither approach made any difference.
Am I supposed to do anything with the .cs, .xoml, and .xomlx files that also get generated? I noticed that if I move ALL the associated files into the install directory (not just the .dll file), then import the MP, I get a different error. Instead of the
MP being missing, the error is now:
System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.ServiceManager.WorkflowAuthoring.ActivityLibrary.WindowsPowerShellScript.Activity_Closed(Object sender, ActivityExecutionStatusChangedEventArgs e)
   at System.Workflow.ComponentModel.ActivityExecutorDelegateInfo`1.ActivityExecutorDelegateOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
   at System.Workflow.Runtime.Scheduler.Run()
This makes it seem like I do need to move ALL the files to the install directory, but maybe now the workflow just doesn't like my code?
Thanks!
Marnie

SCSM 2012 R2 workflows and connectors are not triggered

Hi All,
Suddenly in my SCSM 2012 R2 Production environment , the connectors stopped synchronising at the schedule time and the Service request was in New state for very long time (stuck in New state).
When I started troubleshooting , I saw the workflow status in SCSM console , oops!! no entries
In operations manager event log , no logs generated regarding the connector issue or the SR workflow issue .
Then I tried starting the AD connector manually , two event logs (information-LFX service) generated
SyncBegin:Connector Id
SyncEnd:Connector Id
Then I stopped the services
Microsoft Monitoring Agent
System Center Data Access Service
System Center Management Configuration
deleted the health service state folder content and restarted the services
Then issue is solved , the connector started syncg and the service request state changed from New to In progress and all the workflows were triggered.
Since there is no events logged for this issue , this gonna make a huge impact in SCSM environment since workflows are the key feature in SCSM .
Is this a known issue in SCSM 2012 R2 and are there is any fix in the update rollups
Are there is any reason behind why we need to flush the SCSM health service state and how this affect the functioning of SCSM?
since we have the SCOM agent installed as part of SCSM installation and scom uses the same Health service state folder to monitor the SCSM server ??
sorry for too many questions , just to clarify my all doubts
Is there any permanent solution ?
Thanks,
Kalai

Hi,
This issue seems like a performance issue. It is recommended that you schedule the AD/SCCM connectors to run when console/system usage is low since it can have an impact on performance. You can use the following instructions to reschedule the AD connectors.
http://blog.scsmsolutions.com/2012/03/update-ad-and-sccm-connector-scheduler-with-powershell/
And here is a similar thread for you referenc, please go through it for more details:
Connectors are not Syncing in Service manager 2012 Sp1 RTM
https://social.technet.microsoft.com/Forums/systemcenter/en-US/2824c769-99ea-4ec6-ab7b-1007efdcb339/connectors-are-not-syncing-in-service-manager-2012-sp1-rtm?forum=connectors
Here is a link about Description of Update Rollup 2 for System Center 2012 R2 Service Manager:
https://support.microsoft.com/kb/2904710?wa=wsignin1.0
It seems that it does not have fix for this.
In addition, the newest one is Update Rollup 4 for System Center 2012 R2 Service Manager:
http://support.microsoft.com/kb/2989601
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

SCSM 2012 R2 AD connector sync issue

Hi Guys,
I have a very strange
issue with the AD connector and have been struggling with it for a couple of days now. Frankly I’m out of options and hope some here can help me out.
Let me start by telling you briefly how our environment is setup.
Domain1 : 500 users, 600 workstations, 100 servers
Mainly used for office automation, with Exchange2010, MS SQL2008R2, Link, SCOM 2012 R2, SCCM2012 Windows 7 clients etc. Domain level is 2008 R2, with two domain
controllers.
Domain2 : 50 users, 250 servers
Web and Application servers.
Domain3 : 80 workstations, 100 users
Just a bunch of workstations for public use.
Service Manager : is member of Domain1
Version             : SCSM 2012 R2
OS
: Windows Server 2012 R2 x64
SCSM-SRV-1
: management server
SCSM-SRV-2
: Datawarehouse server
MS SQL cluster 2008 R2 x64
Instance1
: Service Manager database
Instance2
: Datawarehouse databases
Domain1
AD_Connector1 : Users
AD_Connector2 : Servers/workstations
AD_Connector3 : Printers
SCCM connector
SCOM CI connector
Exchange connector
Domain2
AD_Connector4 : Users
AD_Connector5 : Servers
Domain3
AD_Connector6 : Users
AD_Connector7 : Servers/Workstations
The problem is only with the AD connectors for Domain1, the ones for domain 2 and 3 are working as they should.
What happens;
1. Create AD_Connector1 succesfully
2. Start a manual sync, all goes well. CMDB now contains all users from domain1
3. Create some new users in AD
4. Start a manual sync, new users are not synced.
When I reboot SCSM-SRV-1 and do a manual sync users are populated again.
Doing a second sync after adding users they again don't get synced. When I leave it at this the users apear in the CMDB after a couple of days (varies from 1 to
5 days).
When succesful the evenlog shows event id, 3102, 3103, 333, 3305, 3339, 34011 and 34012
When it goes wrong the evenlog shows event id, 3102, 3103, 333, 3305
and 3339. Further no errors.
I tried;
- recreating the connectors
- using different service accounts
- created a second service manager environment for testing purposes. (freshly installed SCSM with only 2 AD connectors one for domain1 users (TESTOU) and one for
domain2 users (TESTOU). Same problem the one for domain2 manualy syncs well each time I try and the one for domain1 only the first time after a reboot.
Since the problem occurs only with domain1, and the connector at least works well the first time, I assume there is no problem with the Service Manager
installation.
I checked the domain controllers and see no problems everything looks oke.
Hope some one can shed some light on this for me.

Hi there,
ve tried installing the upgrade
SCSM Rollu2

Error: "Cannot connect to the Service Manager portal WCF service on SSP" SCSM 2012

I have the SSP installed on a Sharepoint 2010 server. The web portal is installed on the SCSM 2012 management server. When opening the SMPortal I get an error message at the bottom
"Cannot connect to the Service Manager portal WCF service. Please contact your helpdesk or UT administrator for further help."
I have manually modified the web.config on the portal for SSL and the Application Settings in Sharepoint IIS per the guidance of others. I'm able to open the service in a browser. Assistance is greatly appreciated.

Http and https is bound on both the content server and the portal. That didn't work. Same error message:
Cannot connect to the Service Manager portal WCF service. Please contact your helpdesk or IT administrator for further help.
Here's the IIS log for the content server
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 2078
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Instrumentation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BaseSilverlightModule.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/AdvancedResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/DataAccess.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Core.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BasicResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BuildConstants.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/CustomControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/WizardResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.ComponentModel.DataAnnotations.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ToolkitResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Navigation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
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2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Toolkit.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Serialization.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Linq.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 250
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/SilverlightModule_StringResources.resx.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 203
2012-01-10 21:10:20 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 17598
2012-01-10 21:10:28 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 8580
2012-01-10 21:11:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:11:01 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/RequestOfferingSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 171
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/FormControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 125
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.ServiceLocation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.Unity.Silverlight.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:11:08 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
2012-01-10 21:12:36 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:12:37 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203

Exporting Recipients details from all the Notification Subscriptions in SCSM 2012 Sp1

Hi Team,
Do we have any powershell script to export the recipients details from all the notification subscriptions from SCSM 2012 SP1. I have tried usind ChildEnumeration, but it didn't return any data. Sooner response would be highly appreciated.
Thanks,
Dinesh
Thanks & Regards, Dinesh

Subaru, your solution is not sending the email from different domains though. And it is initiated manually through the console.
We are looking for the ability to have subscriptions send emails from different domains or email addresses depending on queues or similar. In my research, I think the only viable option is to use orchestrator as mentioned above and have it monitor
tickets for criteria specified. Its a pain and a huge limitation in my opinion.
I think the bottom line is to not use subscriptions for a full loop email system. only use it for emails that will not be replied to.

IN SCSM 2012 SP1 email notification duplicating

We use SCSM 2012 SP1 in our environment. We create mail notification's for incident assignment. But a mail notification for an incident under same template going 2 times.
How can we configure it like for an incident same mail go for single time not twice.
Please help me ASAP.
Mithun Dey Web: http://cloudmithun.wordpress.com If this may give your necessary resolution please mark it as Answre.

Dear Mithun,
if email notifications are duplicated, it means that 2 workflows that send emails are running on the same incident, kindly check your workflows and their criterias.
Best Regards
Jreij12

Technician can resolve (IR) incident request in scsm 2012 R2

Hello,
can technician resolve assigned IR in scsm 2012. If yes, kindly suggest how i setup this requirement.
Regards
Sheetla Maurya

Hi
I am unable to find out this Criteria : "Assigned
to me" can you tell me which work items i choose and filter for new queue creation. than i will test this option.
Regards
Sheetla Maurya

Performance issue SCSM 2012 R2

Hellol
We have SCSM 2012 R2 (no RU), we have a performance issue, when we set implemener for Manual Activity and press OK, CPU utilization raises to 25-30% for 1,5 minutes and during this period console is not working. What can be a reason of it? On the SQL Servers
(CMDB) there are enough resources, servers are virtual (cluster mode). How can we investigate this issue? SCSM is not used in the production yet.
Disabled 4 subscriptions for manual activity, but did not help.

In the UR2/UR3 of SCSM 2012 R2 is a console performance fix. You should consider to install the latest UR and give it a try again.
Andreas Baumgarten | H&D International Group
We installed UR3 today and problem is not solved, also we defined problem more clear, it happens when we specify user AD login without pressing check button even.... also same problem when we press "..."button to find AD users. So problem not when
we save MA, it is related to searching AD users. SQL servers have 8 cores each, cluster mode, enough free space. "Users" tab shows ~57 000 user accounts.

User Satisfaction Surveys on SCSM 2012 SSP

My company is implementing SCSM 2012, and I'd like to move our User Satisfaction Surveys off to the SSP. Conceptually since this is SharePoint we should be able to duplicate what we did with our original SharePoint 2007 surveys, but after re-reading the
available examples that reference 2007, I can't for the life of me figure out what I need to do to set this up on the SSP instead.
I'd like detailed instructions on doing this if anyone has them available, or can point me in the right direction at least if they've done the same.

I'm at the same stage as Marcel, my survey works, the incidentID and Analyst fields are hidden, my email notification link contains the Trouble Ticket ID and assigned to persons username:
http://SharepointSurveySite/Lists/IT Satisfactionary Survey/overview.aspx?IncidentID=IR142&Analyst=Test User
But when I review a response to the survey, IncidentID and Analyst is undefined.
I've tried inserting the Java code where Pablo suggest above and I tried inserting it where this blog suggests, doesnt seem to make any difference at all.
http://blogs.technet.com/b/carlospantoja/archive/2012/08/09/incident-resolution-satisfaction-surveys-on-sharepoint-2010.aspx
I have not editted the script, I gather I am supposed to "uncomment out" the setLookupFromFieldName and replace the field display name and query string name, but with what?
setInputValueFromFieldName("IncidentID", vals["IncidentID"],
true);
setInputValueFromFieldName("Analyst", vals["Analyst"],
true);
//setLookupFromFieldName("<<FIELD DISPLAY NAME>>", vals["<<QUERYSTRING VARIABLE NAME>>"]);
EDIT: I am using SCSM 2012 SP1 and SharePoint 2010 Foundation, editting the aspx with SharePoint Designer 2010, Servers 2008 R2 SP1 and Clients Win 7 64bit SP1.

Reporting Tab is not showing in SCSM 2012 SP1 Console

I'm working with SCSM 2012 SP1. But after installing data ware house only "DataWareHouse" tab appares no "Reporting" tab. And it shows below MSG:
And only the below reporting management pack are available in the Data Ware House >> Management pack area.
I already check data warehouse server 'System Center Data Access Service' and 'SQL Server reporting Service', borth are running. But still 'Reporting' tab is not there.
Mithun Dey Web: http://cloudmithun.wordpress.com If this may give your necessary resolution please mark it as Answre.

At last I solve the problem. THere is 2 solution for resolve the issue.
Force start all warehouse job.
Un register and reregistared DataWareHouse againg.
In my case I do the borth after reregister datawarehouse I wait 1hr after that I manualy start the warehouse jobs. And it works for me.
Mithun Dey Web: http://cloudmithun.wordpress.com If this may give your necessary resolution please mark it as Answre.

SCSM 2012 - 'Assign to Me' fuction in Manual Activities

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