SCSM 2012 - password reset facility through the portal

HI,
I have what would seem some very basic questions about resetting passwords through the portal, but I hope someone can help.
1. My company want users to be able to reset their own passwords, so they see on their from loging screen an option to reset or unlock the password. I don't believe this is achievable in SCSM - is that correct?
2. Is there any 'plug-in' to SCSM or other System Center product to achieve this?
3.I believe that SCSM for password resets is really designed so that a manager (or someone you decide has the relevant authority) can reset one of their staff's passwords - is that correct?
4. This is outside of SCSM maybe, but has anyone got any recommendation for a password reset tool? for a small company of under 1000 staff.
I am looking to use the System Center products but don't think they have the option my customer is looking for.
Sorry for so many questions.
tamrep

Hi tamrep.
If I understand this correctly, you need users to be able to reset their own password if they have forgotten it 'pre-logon'  If this is the case, there is an add-on for SCSM - by
Cased Dimensions.  However, you are also correct in thinking that this is possible without add-ons if you want managers (or other designated users) to be able to request password resets. 
The latter is the most common method I have implemented, and generally works well.
Another alternative would be to use Forefront Identity Manager (FIM) as this has the capability to do this also.
HTH
Cheers
Shaun

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    java.lang.NullPointerException
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         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOC_GTC.GENERICADAPTER(adpSOC_GTC.java:125)
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         at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
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         at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.eventPostUpdate(Unknown Source)
         at com.thortech.xl.dataobj.tcUSR.eventPostUpdate(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
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         at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
         at com.thortech.xl.dataobj.tcUSR.changePasswordForSelf(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changePasswordforSelf(Unknown Source)
         at com.thortech.xl.ejb.beans.tcUserOperationsSession.changePasswordforSelf(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changeCredForSelf(Unknown Source)
         at com.thortech.xl.ejb.beans.tcUserOperationsSession.changeCredForSelf(Unknown Source)
         at com.thortech.xl.ejb.beans.tcUserOperations_voj9p2_EOImpl.changeCredForSelf(tcUserOperations_voj9p2_EOImpl.java:3325)
         at Thor.API.Operations.tcUserOperationsClient.changeCredForSelf(Unknown Source)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
         at weblogic.security.Security.runAs(Security.java:41)
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         at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
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         at com.thortech.xl.webclient.actions.tcChangePasswordAction.changePassword(Unknown Source)
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         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
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         at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
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         at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
         at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
         at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
         at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
         at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
         at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
         at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
         at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
         at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202)
         at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108)
         at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432)
         at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
         at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
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    I changed the privileges as recommended, but it did no solved the problem. So I implemented the task retry as a workaround and it worked.
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    ERROR,23 Feb 2010 19:44:28,531,[XELLERATE.APIS],
    java.lang.NullPointerException
         at com.thortech.xl.ejb.beansimpl.GCOperationsBean.getModelFromConnectorDefinition(Unknown Source)
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         at com.thortech.xl.ejb.beans.GCOperationsSession.lookup(Unknown Source)
         at com.thortech.xl.ejb.beans.GCOperations_do1ndy_ELOImpl.lookup(GCOperations_do1ndy_ELOImpl.java:619)
         at Thor.API.Operations.GCOperationsClient.lookup(Unknown Source)
         at com.thortech.xl.gc.runtime.GCAdapterLibrary.executeFunctionality(Unknown Source)
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         at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
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         at com.thortech.xl.dataobj.tcUSR.eventPostUpdate(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
         at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
         at com.thortech.xl.dataobj.tcUSR.changePasswordForSelf(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changePasswordforSelf(Unknown Source)
         at com.thortech.xl.ejb.beans.tcUserOperationsSession.changePasswordforSelf(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changeCredForSelf(Unknown Source)
         at com.thortech.xl.ejb.beans.tcUserOperationsSession.changeCredForSelf(Unknown Source)
         at com.thortech.xl.ejb.beans.tcUserOperations_voj9p2_EOImpl.changeCredForSelf(tcUserOperations_voj9p2_EOImpl.java:3325)
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         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
         at weblogic.security.Security.runAs(Security.java:41)
         at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
         at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
         at $Proxy59.changeCredForSelf(Unknown Source)
         at com.thortech.xl.webclient.actions.tcChangePasswordAction.changePassword(Unknown Source)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
         at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
         at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
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         at com.thortech.xl.webclient.actions.tcChangePasswordAction.execute(Unknown Source)
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         at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
         at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
         at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
         at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
         at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
         at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
         at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
         at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
         at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
         at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
         at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202)
         at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108)
         at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432)
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    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/setAdpRetVal entered.***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString entered.***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString - Data: class - Value: java.lang.String***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString - Data: poRetVal.toString() - Value: GCPROV.ADAPTER_OIMAPIERROR***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString - Data: Returning:sRetVal - Value: GCPROV.ADAPTER_OIMAPIERROR***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString left.***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/setAdpRetVal - Data: Setting Adapter Return Value to GCPROV.ADAPTER_OIMAPIERROR - Value:***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/setAdpRetVal left.***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter entered.***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter - Data: Mapped to Response Code - Value:***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem entered.***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: event - Value: adpSOC_GTC***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: New Status - Value:***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: SchData - Value: GCPROV.ADAPTER_OIMAPIERROR***
    ***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: Reason - Value:***
    ***DEBUG,23 Feb 2010 19:44:28,609,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem left.***
    ***DEBUG,23 Feb 2010 19:44:28,609,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter left.***
    ***INFO,23 Feb 2010 19:44:28,609,[XELLERATE.ADAPTERS],Adapter: adpSOC_GTC has completed for the task: SENHA Updated.***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateDataSetValuePost left.***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateProcessFormFieldValue left.***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateProcessFormFieldValue left.***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter - Data: No Response Code specified. Updating milestone status to Completed - Value:***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem entered.***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: event - Value: adpSOCSETNEWSENHA***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: New Status - Value: C***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: SchData - Value:***
    ***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: Reason - Value:***
    ***DEBUG,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem left.***
    ***DEBUG,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter left.***
    ***INFO,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Adapter: adpSOCSETNEWSENHA has completed for the task: Change User Password.***
    ***INFO,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Event: Triggering Processes related to User. has completed.***
    Edited by: aviana on Feb 23, 2010 3:02 PM

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    Contact Apple for assistance resetting the password, either by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password, or by contacting the Apple account security team: http://support.apple.com/kb/HT5699.

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