Scsm 2012 r2 (ur 3) with exchange connector 3 - state never run but reveices mail in opm log?!

Question

Hello everybody,
we have installed scsm 2012 r2 (UR 3) with exchange connector 3. We have connected the connector by the workflow Account (domain user "servicedesk" is in local admin group of the sm server and in the sm Administrators group) and have access
to the mailbox on exchange (2010; autodiscovery is working correct). We receive all mails in the servicedesk mailbox on restarting the sm services and see the mails in the opm logs. But no incidents are created and the connector stays in "never
tun" state and does not receive mails any More after the first start. What do we have missed to check? Beste regards Thomas

Answer 1

i have added the registry keys.
the last log says:
EwsResponse: <Trace Tag="EwsResponse" Tid="1" Time="2014-08-10 18:38:52Z" Version="14.03.0067.001">
  <?xml version="1.0" encoding="utf-8"?>
  <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
    <s:Header>
      <h:ServerVersionInfo MajorVersion="14" MinorVersion="3" MajorBuildNumber="174" MinorBuildNumber="1" Version="Exchange2010_SP2" xmlns:h="http://schemas.microsoft.com/exchange/services/2006/types"
xmlns="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" />
    </s:Header>
    <s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
      <m:FindItemResponse xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types">
        <m:ResponseMessages>
          <m:FindItemResponseMessage ResponseClass="Success">
            <m:ResponseCode>NoError</m:ResponseCode>
            <m:RootFolder IndexedPagingOffset="1" TotalItemsInView="1" IncludesLastItemInRange="true">
              <t:Items>
                <t:Message>
                  <t:ItemId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgBGAAAAAADPPKNYSCzLRLMWL/UoJg1CBwAVmecTYATlQovl76GEizxlAAAAoyGrAAAVmecTYATlQovl76GEizxlAAAAo0kZAAA="
ChangeKey="CQAAABYAAAAVmecTYATlQovl76GEizxlAAAAo4Fd" />
                  <t:ParentFolderId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgAuAAAAAADPPKNYSCzLRLMWL/UoJg1CAQAVmecTYATlQovl76GEizxlAAAAoyGrAAA="
ChangeKey="AQAAAA==" />
                  <t:ItemClass>IPM.Note</t:ItemClass>
                  <t:Subject>Test 1</t:Subject>
                  <t:Sensitivity>Normal</t:Sensitivity>
                  <t:DateTimeReceived>2014-08-10T18:35:12Z</t:DateTimeReceived>
                  <t:Size>2858</t:Size>
                  <t:Importance>Normal</t:Importance>
                  <t:IsSubmitted>false</t:IsSubmitted>
                  <t:IsDraft>false</t:IsDraft>
                  <t:IsFromMe>false</t:IsFromMe>
                  <t:IsResend>false</t:IsResend>
                  <t:IsUnmodified>true</t:IsUnmodified>
                  <t:DateTimeSent>2014-08-10T18:34:56Z</t:DateTimeSent>
                  <t:DateTimeCreated>2014-08-10T18:35:12Z</t:DateTimeCreated>
                  <t:DisplayCc />
                  <t:DisplayTo>Service Desk</t:DisplayTo>
                  <t:HasAttachments>false</t:HasAttachments>
                  <t:Culture>de</t:Culture>
                  <t:EffectiveRights>
                    <t:CreateAssociated>false</t:CreateAssociated>
                    <t:CreateContents>false</t:CreateContents>
                    <t:CreateHierarchy>false</t:CreateHierarchy>
                    <t:Delete>true</t:Delete>
                    <t:Modify>true</t:Modify>
                    <t:Read>true</t:Read>
                  </t:EffectiveRights>
                  <t:LastModifiedName>Thomas Göttl</t:LastModifiedName>
                  <t:LastModifiedTime>2014-08-10T18:35:12Z</t:LastModifiedTime>
                  <t:Sender>
                    <t:Mailbox>
                      <t:Name>Thomas Göttl</t:Name>
                    </t:Mailbox>
                  </t:Sender>
                  <t:IsReadReceiptRequested>false</t:IsReadReceiptRequested>
                  <t:ConversationIndex>Ac+0ycOTmfHK8XrvSM2ftu9rcjREeg==</t:ConversationIndex>
                  <t:ConversationTopic>Test 1</t:ConversationTopic>
                  <t:From>
                    <t:Mailbox>
                      <t:Name>Thomas Göttl</t:Name>
                    </t:Mailbox>
                  </t:From>
                  <t:InternetMessageId>&lt;[email protected]&gt;</t:InternetMessageId>
                  <t:IsRead>false</t:IsRead>
                  <t:ReceivedBy>
                    <t:Mailbox>
                      <t:Name>Service Desk</t:Name>
                    </t:Mailbox>
                  </t:ReceivedBy>
                  <t:ReceivedRepresenting>
                    <t:Mailbox>
                      <t:Name>Service Desk</t:Name>
                    </t:Mailbox>
                  </t:ReceivedRepresenting>
                </t:Message>
              </t:Items>
            </m:RootFolder>
          </m:FindItemResponseMessage>
        </m:ResponseMessages>
      </m:FindItemResponse>
    </s:Body>
  </s:Envelope>
</Trace>
and the one before:
EwsResponseHttpHeaders: <Trace Tag="EwsResponseHttpHeaders" Tid="1" Time="2014-08-10 18:38:52Z">
200 OK
Transfer-Encoding: chunked
Content-Encoding: gzip
Vary: Accept-Encoding
Persistent-Auth: false
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Date: Sun, 10 Aug 2014 18:38:51 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate oYGyMIGvoAMKAQChCwYJKoZIgvcSAQICooGaBIGXYIGUBgkqhkiG9xIBAgICAG+BhDCBgaADAgEFoQMCAQ+idTBzoAMCAReibARqZCLk7OlBLjMLGg8XtQO+mutKfYPyK2jeJ2B+wq9raDj1chIZkQT0/72YftQJfdtu1DwfzmlEz8kDSD7ElFT2nF/T5LMDIMT4EpLJALsGQPTec86ubSbl1dKsIZn09qdoGDg5tGxV0bwOSg==
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
</Trace>
the one before:
EwsRequest: <Trace Tag="EwsRequest" Tid="1" Time="2014-08-10 18:38:51Z" Version="14.03.0067.001">
  <?xml version="1.0" encoding="utf-8"?>
  <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
    <soap:Header>
      <t:RequestServerVersion Version="Exchange2007_SP1" />
      <t:TimeZoneContext>
        <t:TimeZoneDefinition Id="W. Europe Standard Time" />
      </t:TimeZoneContext>
    </soap:Header>
    <soap:Body>
      <m:FindItem Traversal="Shallow">
        <m:ItemShape>
          <t:BaseShape>AllProperties</t:BaseShape>
        </m:ItemShape>
        <m:IndexedPageItemView MaxEntriesReturned="1" Offset="0" BasePoint="Beginning" />
        <m:Restriction>
          <t:And>
            <t:IsEqualTo>
              <t:FieldURI FieldURI="message:IsRead" />
              <t:FieldURIOrConstant>
                <t:Constant Value="false" />
              </t:FieldURIOrConstant>
            </t:IsEqualTo>
            <t:IsEqualTo>
              <t:FieldURI FieldURI="item:ItemClass" />
              <t:FieldURIOrConstant>
                <t:Constant Value="IPM.Note" />
              </t:FieldURIOrConstant>
            </t:IsEqualTo>
          </t:And>
        </m:Restriction>
        <m:ParentFolderIds>
          <t:DistinguishedFolderId Id="inbox" />
        </m:ParentFolderIds>
      </m:FindItem>
    </soap:Body>
  </soap:Envelope>
</Trace>
the one before:
EwsRequestHttpHeaders: <Trace Tag="EwsRequestHttpHeaders" Tid="1" Time="2014-08-10 18:38:51Z">
POST /EWS/Exchange.asmx HTTP/1.1
Content-Type: text/xml; charset=utf-8
Accept: text/xml
User-Agent: ExchangeServicesClient/14.03.0067.001
Accept-Encoding: gzip,deflate
</Trace>
the one before (xxx for our Domain):
Exchange Connector: Autodiscovered URL: https://sv-exchange01.xxx.intra/EWS/Exchange.asmx
Is there something we missed?