SCSM 2012 SLA warning notification not sending emails

1. for priority 1 incidents, the warning threshold is 5 mins and the
target resolution is 10 mins
2. the issue is on the Warning Notification subscription. the setting is--> when to notify: --> (when an object of the selected class has been updated: from
Status does not equal to: warning to
Status equals to: warning ) as in this example.
http://amphibiology.rssing.com/chan-2091295/all_p14.html. under its History,its enabled and there are no failed workflows.
3. i have done the subscription for breaching and it's sending emails only when using one of these first 2 settings --->(1. when to notify:
when an object has been created , Status equals to: breached) and 2. from not equal to: breached to equals to: breached,
but not for this one-->3. (when an object has been updated: from equals to:
warning to equals to: breached, which, in other words means that the
Warning Status is not triggering the email event. Also, under
Work Items, Incidents with Service Level Warning, there is nothing too. but under Incidents with Service Level Breached, there are some incidents. how can i make this SLA
warning Status work?????

You should be also aware of this: SLO Warning in wrong time (especially when working
with longer time spans):
  TargetWarningTime = (StartDate(businessTime) + Target(businessTime)) - Warning(time)
This can be a bit confusing and in certain cases non-functional. E. g.
Target: 8H, Warning: 4H, WD: 08:00 - 16:00
    StartDate: 1970-1-1 08:01
    Target Time: 1970-1-2 08:01
    TargetWarningTime: 1970-1-2
04:01
You can check calculated warning time in DB, see post.
Best regards,
Blaz

Similar Messages

Sharepoint Server 2013 not sending Email notification

I have a Sharepoint 2013 farm that is not sending any kind of email notifications. I also have a Sharepoint 2010 farm whit the same Outgoing Email settings and it is sending emails notifications normaly.
The SMTP service (the role) is in the same member servers of the 2013 farm, so it is reachable. The timer service is running well in both member servers of the 2013 farm. We don't have an On-premise Exchange enviroment because we use Office 365 (I cannot
set the sharepoint servers as allowed to relay in Exchange). The 2010 farm and the 2013 farm have the same Outgoing Email settings, I don´t know why the 2013 does not send emails. It is driving me crazy!.
How can I solve this?
Melvintt
MCTS, Windows Server 2008 R2: Network Infrastructure
MCTS, Windows Server 2008 R2: Active Directory, Configuring

What about Relay and Authentication?
Trevor Seward, MCC
Follow or contact me at...
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
Look.
I think this is the correct configuration because it sends emails normaly with SharePoint 2010.
If I configure my own email account in Outbound Security, Sharepoint 2013 sends emails but just when I login to Sharepoint, if other users login it doesn't send emails.
Melvintt
MCTS, Windows Server 2008 R2: Network Infrastructure
MCTS, Windows Server 2008 R2: Active Directory, Configuring

RSWUWFML2 not sending email notifications

Hi All,
We have copied the report RSWUWFML2 and modified it for sending email notifications for missed deadlines.
It was working fine earlier, but now even If I run the report manually it does not send emails.
Anything that I have been missing.
Thanks.

Hi,
I you are executing report RSWUWFML2 manually the please check whether mail id maintained in your user id or not through tcode SU01D. If not then please maintain email address in SU01D and the run this report
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BPEL 11g fault policy action java class not sending email

Hi All,
I am trying to attach fault policy to my bpel process. The fault conditions are working fine but the email part from the action class is not able to send email. The code execute properly , i can't see any error message in the log but I cant access the email in my inbox.
I am able to send email from using email bpel activity and also test work flow notification from em console.
I have used both the java options for sending email like javax.mail and oracle.sdp.messaging .
JAVA CODE FOR EMAIL javax.mail
public String handleFault(IFaultRecoveryContext iFaultRecoveryContext){
//Print Fault Meta Data to Console
System.out.println("****************Fault Metadata********************************");
System.out.println("Fault policy id: " + iFaultRecoveryContext.getPolicyId());
System.out.println("Fault type: " + iFaultRecoveryContext.getType());
System.out.println("Partnerlink: " + iFaultRecoveryContext.getReferenceName());
System.out.println("Port type: " + iFaultRecoveryContext.getPortType());
System.out.println("**************************************************************");
//print all properties defined in the fault-policy file
System.out.println("Properties Set for the Fault");
//Print Fault Details to Console if it exists
System.out.println("****************Fault Details********************************");
// if(iFaultRecoveryContext instanceof BPELFaultRecoveryContextImpl)
BPELFaultRecoveryContextImpl bpelCtx = (BPELFaultRecoveryContextImpl)iFaultRecoveryContext;
System.out.println("Fault: " + bpelCtx.getFault());
System.out.println("Activity: " + bpelCtx.getActivityName());
System.out.println("Composite Instance: " + bpelCtx.getCompositeInstanceId());
System.out.println("Composite Name: " + bpelCtx.getCompositeName());
System.out.println("***********************************************************");
try {
bpelCtx.addAuditTrailEntry("Sending Email...");
Map props = iFaultRecoveryContext.getProperties();
if (props != null && props.size() > 0) {
setFrom(getParameterValue((ArrayList)props.get("from")));
setTo(getParameterValue((ArrayList)props.get("to")));
setSubject(getParameterValue((ArrayList)props.get("subject")) + bpelCtx.getTitle());
setText(getParameterValue((ArrayList)props.get("text")) + "\n" + "BPEL Process Instance: " + bpelCtx.getInstanceId() + " needs intervention to recover from a technical exception: " + bpelCtx.getFault().getMessage() + ".\n" + "Check the Activities tab in the BPEL Management Console in order to resolve the error as soon as possible.\n" + "This message was automatically generated, please do not reply to it.");
setHost(getParameterValue((ArrayList)props.get("host")));
setPort(getParameterValue((ArrayList)props.get("port")));
bpelCtx.addAuditTrailEntry("to Email getFrom..."+getFrom());
bpelCtx.addAuditTrailEntry("to Email getTo..."+getTo());
bpelCtx.addAuditTrailEntry("to Email getText..."+getText());
bpelCtx.addAuditTrailEntry("to Email getHost..."+getHost());
bpelCtx.addAuditTrailEntry("to Email getPort..."+getPort());
Session mailSession = Session.getDefaultInstance(properties);
Message simpleMessage = new MimeMessage(mailSession);
bpelCtx.addAuditTrailEntry("to Email toAddresses2...");
InternetAddress fromAddress = new InternetAddress(from);
bpelCtx.addAuditTrailEntry("to Email fromAddress..."+fromAddress);
simpleMessage.setFrom(fromAddress);
String[] toAddresses = to.split(";");
if (toAddresses != null && toAddresses.length > 0)
bpelCtx.addAuditTrailEntry("to Email toAddresses3...");
InternetAddress[] toInternetAddresses =new InternetAddress[toAddresses.length];
for (int i = 0; i < toAddresses.length; i++)
bpelCtx.addAuditTrailEntry("to Email toAddresses4444..."+ toAddresses);
toInternetAddresses[i] = new InternetAddress(toAddresses[i]);
bpelCtx.addAuditTrailEntry("to Email toInternetAddresses..."+ toInternetAddresses[i]);
simpleMessage.setRecipients(RecipientType.TO,toInternetAddresses);
simpleMessage.setSubject(subject);
simpleMessage.setText(text);
Transport.send(simpleMessage);
bpelCtx.addAuditTrailEntry("After Email...");
} catch (Exception e) {
bpelCtx.addAuditTrailEntry("fault Message:" + e.getMessage());
//Custom Code to Log Fault to File/DB/JMS or send Emails etc.
return "Manual";
private String getParameterValue(ArrayList parameterList) {
String value = null;
if (parameterList != null && parameterList.size() > 0)
value = (String)parameterList.get(0);
return value;
JAVA CODE FOR EMAIL oracle.sdp.messaging
private void sendMail(IFaultRecoveryContext iFaultRecoveryContext) {
BPELFaultRecoveryContextImpl bpelCtx = (BPELFaultRecoveryContextImpl)iFaultRecoveryContext;
bpelCtx.addAuditTrailEntry("In sendMail...");
Map<String, Object> params = new HashMap<String, Object>();
// params.put(key, value); // if optional parameters need to be specified.
MessagingClient messagingClient;
try {
bpelCtx.addAuditTrailEntry("In sendMail111...");
messagingClient =
MessagingClientFactory.createMessagingClient(params);
Message newMessage = MessagingFactory.createMessage();
// newMessage.setContent(createEventPayload(iFaultRecoveryContext),"text/plain");
newMessage.setContent("Component Name :"+bpelCtx.getComponentName()+ "\n Instacne Id :"+bpelCtx.getComponentInstanceId()+
"\n Composite Instance Id :"+bpelCtx.getCompositeInstanceId()+ "\n Composite Name :" bpelCtx.getCompositeName()
"\n Activity name :"+bpelCtx.getActivityName() + "\n Activity Id :" bpelCtx.getActivityId() "\n ECID :" bpelCtx.getECID()
"\n Reference Name :"+bpelCtx.getReferenceName()+ "\n Title :" bpelCtx.getTitle()
"\n Fault :" + bpelCtx.getFault()+ "\n Port Name :"+bpelCtx.getPortType(), "text/plain");
bpelCtx.addAuditTrailEntry("In sendMail222...");
Address sender = MessagingFactory.createAddress(getFrom());
bpelCtx.addAuditTrailEntry("In sendMail sender..."+sender.toString());
bpelCtx.addAuditTrailEntry("from Email..."+getFrom());
String recipientsStr[] = to.split(";");
bpelCtx.addAuditTrailEntry("to Email..."+getTo());
bpelCtx.addAuditTrailEntry("In sendMail333...");
Address[] recipients = MessagingFactory.createAddress(recipientsStr);
bpelCtx.addAuditTrailEntry("In sendMail444...");
newMessage.addSender(sender);
messagingClient.registerAccessPoint(MessagingFactory.createAccessPoint(sender));
newMessage.addAllRecipients(recipients);
bpelCtx.addAuditTrailEntry("In sendMail5555...");
newMessage.getMessageInfo().setSession(MessageSessionType.INBOUND_SESSION);
newMessage.setSubject(getSubject());
bpelCtx.addAuditTrailEntry("Subject..."+getSubject());
String messageId = "";
bpelCtx.addAuditTrailEntry("In sendMail666...");
synchronized (this) {
bpelCtx.addAuditTrailEntry("In sendMail777...");
messageId = messagingClient.send(newMessage);
bpelCtx.addAuditTrailEntry("In sendMail888...");
Status[] statuses = messagingClient.getStatus(messageId);
bpelCtx.addAuditTrailEntry("In sendMail999...");
} catch (MessagingException e) {
bpelCtx.addAuditTrailEntry("inside exception email fault Message:" + e.getMessage());
//e.printStackTrace();
MESSAGES FROM SOA SERVER OUT LOG after test the bpel process:
===========================================
****************Fault?Metadata********************************
Fault?policy?id:?SimpleFaultPolicy
Fault?type:?bpel
Partnerlink:?Service1
Port?type:?{http://kacst.edu.sa/process/nstip/coPINotifyProcess}kacst_process_nstipCoPIMotifyProcess
Properties?Set?for?the?Fault
****************Fault?Details********************************
Fault:?com.oracle.bpel.client.BPELFault: faultName: {{http://schemas.oracle.com/bpel/extension}remoteFault}
messageType: {{http://schemas.oracle.com/bpel/extension}RuntimeFaultMessage}
parts: {{
summary=<summary>Message Router for nstip/nstip_Pro_CoPiNotificationProcess!1.0*soa_084da522-a825-4aa6-9d1c-ca1d50b4595b is not able to process messages. The composite state is set to "off". The composite can be turned "on" by using the administrative consoles.</summary>
,detail=<detail><exception>Message Router for nstip/nstip_Pro_CoPiNotificationProcess!1.0*soa_084da522-a825-4aa6-9d1c-ca1d50b4595b is not able to process messages. The composite state is set to "off". The composite can be turned "on" by using the administrative consoles.</exception>
</detail>
,code=<code>env:Server</code>}
Activity:?Invoke1
Composite?Instance:?740332
Composite?Name:?TestBPELFaultPolicy
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth false
DEBUG SMTP: trying to connect to host "localhost", port 25, isSSL false
220 taisirsit.kacst.edu.sa ESMTP Sendmail 8.14.4+Sun/8.14.4; Fri, 12 Oct 2012 13:00:45 +0300 (AST)
DEBUG SMTP: connected to host "localhost", port: 25
EHLO taisirsit.kacst.edu.sa
250-taisirsit.kacst.edu.sa Hello localhost [127.0.0.1], pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-EXPN
250-VERB
250-8BITMIME
250-SIZE
250-DSN
250-ETRN
250-DELIVERBY
250 HELP
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "EXPN", arg ""
DEBUG SMTP: Found extension "VERB", arg ""
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "SIZE", arg ""
DEBUG SMTP: Found extension "DSN", arg ""
DEBUG SMTP: Found extension "ETRN", arg ""
DEBUG SMTP: Found extension "DELIVERBY", arg ""
DEBUG SMTP: Found extension "HELP", arg ""
DEBUG SMTP: use8bit false
MAIL FROM:<[email protected]>
250 2.1.0 <[email protected]>... Sender ok
RCPT TO:<[email protected]>
250 2.1.5 <[email protected]>... Recipient ok
DEBUG SMTP: Verified Addresses
DEBUG SMTP: [email protected]
DATA
354 Enter mail, end with "." on a line by itself
From: [email protected]
To: [email protected]
Message-ID: <[email protected].sa>
Subject: SOA EXCEPTIONInstance #890381 of BPELProcess1
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Testing Email From Fault
BPEL Process Instance: 890381 needs intervention to recover from a technical exception: faultName: {{http://schemas.oracle.com/bpel/extension}remoteFault}
messageType: {{http://schemas.oracle.com/bpel/extension}RuntimeFaultMessage}
parts: {{
summary=<summary>Message Router for nstip/nstip_Pro_CoPiNotificationProcess!1.0*soa_084da522-a825-4aa6-9d1c-ca1d50b4595b is not able to process messages. The composite state is set to "off". The composite can be turned "on" by using the administrative consoles.</summary>
,detail=<detail><exception>Message Router for nstip/nstip_Pro_CoPiNotificationProcess!1.0*soa_084da522-a825-4aa6-9d1c-ca1d50b4595b is not able to process messages. The composite state is set to "off". The composite can be turned "on" by using the administrative consoles.</exception>
</detail>
,code=<code>env:Server</code>}
Check the Activities tab in the BPEL Management Console in order to resolve the error as soon as possible.
This message was automatically generated, please do not reply to it.
250 2.0.0 q9CA0j30012424 Message accepted for delivery
QUIT
221 2.0.0 taisirsit.kacst.edu.sa closing connection
Details from Instance of BPEL PROCESS :
Started invocation of operation "process" on partner "Service1".
Oct 12, 2012 10:00:45 AM [FAULT RECOVERY] Invoked handleBPELFault on custom java action class "com.kacst.fault.CustomFaultHandler".
Oct 12, 2012 10:00:45 AM Sending Email...
Oct 12, 2012 10:00:45 AM to Email [email protected]
Oct 12, 2012 10:00:45 AM to Email [email protected]
Oct 12, 2012 10:00:45 AM to Email getText...Testing Email From Fault BPEL Process Instance: 890381 needs intervention to recover from a technical exception: faultName: {{http://schemas.oracle.com/bpel/extension}remoteFault} messageType: {{http://schemas.oracle.com/bpel/extension}RuntimeFaultMessage} parts: {{ summary=<summary>Message Router for nstip/nstip_Pro_CoPiNotificationProcess!1.0*soa_084da522-a825-4aa6-9d1c-ca1d50b4595b is not able to process messages. The composite state is set to "off". The composite can be turned "on" by using the administrative consoles.</summary> ,detail=<detail><exception>Message Router for nstip/nstip_Pro_CoPiNotificationProcess!1.0*soa_084da522-a825-4aa6-9d1c-ca1d50b4595b is not able to process messages. The composite state is set to "off". The composite can be turned "on" by using the administrative consoles.</exception> </detail> ,code=<code>env:Server</code>} . Check the Activities tab in the BPEL Management Console in order to resolve the error as soon as possible. This message was automatically generated, please do not reply to it.
Oct 12, 2012 10:00:45 AM to Email getHost...smtp.kacst.edu.sa
Oct 12, 2012 10:00:45 AM to Email getPort...25
Oct 12, 2012 10:00:45 AM to Email toAddresses2...
Oct 12, 2012 10:00:45 AM to Email [email protected]
Oct 12, 2012 10:00:45 AM to Email toAddresses3...
Oct 12, 2012 10:00:45 AM to Email [email protected]
Oct 12, 2012 10:00:45 AM to Email [email protected]
Oct 12, 2012 10:00:45 AM After Email...
Oct 12, 2012 10:00:45 AM [FAULT RECOVERY] Marked Invoke activity as "pending manual recovery".
Oct 12, 2012 10:00:45 AM Faulted while invoking operation "process" on provider "Service1".
Please suggest.
Thanks

Hi,
I got the solution. our email server is sending email to the mail accounts those are in the same domain but for different domains its not able to send the email.
you can try with the email those are created on the same email server.
Thanks
Tuku

Email Activity not sending emails for one domain - 10.1.3.4 MLR#10

I have four domains in my BPELConsole. My evey BPEL process has CatchAll block and I'm sending email notification with fault details.
Somehow, my BPEL processes from three domains are sending emails properly but myDomain4 is not sending emails even after successful execution of Email Activity.
1) I have compared the Email code with processes in other domain and they are similar.
2) orabpel.bpelnotification is not logging any error for this notification.
3) I never received any email from this domain. There was no error in logs during domain creation.
3) I am getting following in logs that sending email was successfully executed. It received Notification ID too
<2010-09-22 07:24:44,530> <DEBUG> <myDomain4.collaxa.cube.services> <oracle.bpel.services.notification.queue.QueueConnectionPool::QueueConnectionPool> Fetched a queue connection from pool java:comp/env/jms/Queue/NotificationSenderQueueConnectionFactory, available connections=4
<2010-09-22 07:24:44,534> <DEBUG> <myDomain4.collaxa.cube.services> <oracle.bpel.services.notification.queue.sender.Publisher::init> Start of send(type,caller,message) type = email caller = BPEL
<2010-09-22 07:24:44,534> <DEBUG> <myDomain4.collaxa.cube.services> <oracle.bpel.services.notification.queue.sender.Publisher::init> Notification ID 12834c63e81c20d0:-71064af1:42b35e5dab4:-7283
Please help/hint for any possible solution/debugging.

sometimes i have seen emails not being sent when the async invokes takes more time than the overall completion.. And yes, we might still see successful log as emails sent. FYI - I am with 10.1.3.3.1 MLR #8.
did you try just creating a email only process? switch off all other processes in that domain and initiate only this email process to see what happens..

TS3899 I can receive, but not send emails on iPad. All settings checked several times and with internet provider. imap settings confirmed as ok. Account deleted and set up under guidance of service provider several times - problem not solved - help!!

I can receive, but not send emails on iPad. All settings checked several times and with internet provider. imap settings confirmed as ok. Account deleted and set up under guidance of service provider several times - problem not solved - help!!

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

How come the sight was down so long? and why does the system not send emails anymore with responses?

how come the sight was down so long? and why does the system not send emails anymore with responses?

The system is back up and fully functional. How long has it been since you stopped receiving notifications? Can you share your form with us so we can have a look into what might be going wrong?
Andrew

TS3899 I still can not send email from my ipad but iPhone works on those accounts

I still can not send email from my .mac account or a .comcast.net from my ipad. I how 2 people so far that has brought to my attention. We have exchange accounts setup on the ipads for work. I compare the settings from iPad to iPhone from my view it appears identical. I am looking at an iPad 2 and a Mini.
I turned on and off the ipads and nothing really changed. The emails come into those accounts.
Any suggestions?
Thanks
VickiHTC

When you say you can't send...as in they never get the email? Does the email appear to send? Error message? When?
It may be more than one iPad that has a problem....

I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?

I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?

I have a 1st gen iPhone that I just updated the software to 2.0.2
Now whenever I press the mail icon it goes to the mail app for about 4 seconds, does nothing, no loading of folders, old messages, nothing.
Then it reverts back to the home screen. Tried restarting, haven't tried restoring, thought I'd look here first.
Anyone???

HT1430 Hello, email settings correct, can not send emails from the ipad,

****, I HAVE ENTERED ALL MY EMAIL SETTINGS CORECTLY INTO MY IPAD FROM MY EMAIL ACCOUNT ON MY PC AND I CANNOT SEND EMAILS FROM IPAD , WHAT AM I DOING WRONG CAN YOU HELP PLEASE

it could be one of many reasons, is it giving you a reason why it is not sending emails?
I know you said everything is the same as your PC email settings, but I would double check, also the iPad will tend to default to IMAP, so if you are using POP3 for your email, you may need to change the settings on the mail server. For example Gmail default to POP3 and needs IMAP turning on.
What email account are you using? Who is it with?

Ipad not sending email, forced to reboot for changes to apply

Hi all
I was asked to look at a friends two week old iPad today.
It was set up for them last week.
Initially the person setting it up tried to add a Gmail account but found that it would receive but not send emails (using the native email app).
They then decided to open an outlook.com account and use that instead of the gmail account.
This worked fine for two days but then error messages saying that the mail could not be sent started to pop up. It struck me that the speed with which the error message appeared after clicking send suggested that this was an iOS issue rather than the server rejecting anything.
I tried to check the imap/smtp settings in the "control panel" but they were not available (read:visible) so I deleted the account and entered the settings manually.
It still wouldn't send emails but this time it didn't throw up any error messages, instead it decided to just dump them in the outbox without notifying me that there was an issue.
Suspecting that the issue was with the ipad rather than the outlook servers, I decided to use my own smtp server details. Initially I tried using SSL but when this too failed I switched to the unsecure version on port 25.
It still wouldn't send anything so I eventually rebooted by holding down the power button until the power off slider appeared. On rebooting I discovered that I could now send emails.
TBH I have no idea if using the different SMTP server will be an issue if they ever want to check their outlook.com "sent mail" on line or not but i do have some questions
1. Why was the reboot necessary? I had closed all open, unnecessary apps by double tapping the home button Might it have been the case that manually entering the outlook.com settings would have worked (given that the ideal set up would be to use the SSL outlook servers).
2. Is this an unresolved iOS7 problem. Google searches resulted in many owners complaining that the iOS7 upgrade had rendered their email accounts incapable of sending emails. TBH the advice given ranged from perhaps sensible to plain daft.
3. can anyone using outlook.com as their email provider on iOS7 confirm which smtp server, port, etc they use?
4. Are there better email apps that actually give you detailed feedback?
i don't know when I will next get the chance to get my hands on their ipad again but I would rather that they were using the correct outgoing servers with encryption (rather than my unencrypted smtp server).
Thanks in advance

neilyoung1 wrote:
For the past few days I am now having trouble sending my client emails. I get them bounced back with a permanent error of retry time exceeded.
This is getting fustrating now as my client is needing answers that I cant give. She is unable to email her colleague in the USA, and I am now unable to email her on a btinternet.com address.
Do BT engineers monitor these forums?
-Neil
Hi again Neil.
Your extra info now to me means that it appears to be problem at the client end!
I hope you don't mind me asking a few questions ....
Is she a regular BT Broadband user with a normal BTinternet email address ? Does she use secondary email addresses ?
Do you know if she can happily email other people ? If not - it could be an account problem which may last a few days ....
If you don't wish to provide the complete bounce message you received, could you perhaps email me the detail (emailing me using my shortcuts). Also pehaps you could ask your client to email me via my shortcuts, and see what happens and I'll take a look at replying to see what happens.
The user on shentel.net domain she's been trying to email, did she ever manage to send any emails initially ? It could be the destination user having a problem.
The mods do monitor these forums, but there are a lot of posts to go through of course ......
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TS3899 In my iPad 2 with IO6 today I can not send emails from my gmail account, they go to the outbox directly...why? How can i solve this problem? ..I restarted the IPad but the problem was not solved. Please help.

In my iPad 2 with IO6 today I can not send emails from my gmail account, they go to the outbox directly...why? How can i solve this problem? ..I restarted the IPad but the problem was not solved. Please help.

Greetings,
Questions:
1. What version of the Mac OS are you running (Apple > About this Mac)?
2. What version of the iOS are you running (Settings > About)?
3. Do you use MobileMe/ iCloud or another server based sync solution like Google or Yahoo?
4. Do other changes to synced information like Address Book content sync successfully back and forth?
Based on your description it sounds like you have a 1 way sync issue. Events sync fine between the iOS devices and fine from the computer to the iOS devices but not from the iOS devices to the computer.
Try:
Backup your computer and iOS devices before doing anything else:
http://support.apple.com/kb/HT1427
http://support.apple.com/kb/ht1766
Ensure all the devices in use are fully up to date: Apple > Software Update / Settings > General > Software Update
Make separate backups of critical data:
Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Reset syncing on your Mac: http://support.apple.com/kb/TS1627
Reply back if that does not resolve your issue.
Hope that helps.

Mail does not send email

My problem is simply that Mail does not send email.
I have just migrated from iMac G5 to iMac Intel by using Migration Assistant. Everything else works just fine and I can receive email. However, if I try to reply, forward or send a new email message, Mail just does not do anything - no error message, nothing.
The fixes I have tried so far are removing the Mail plist file, repairing disk permissions and mailboxes. Of course, I have checked the account settings, especially outgoing server settings. I also reinstalled Mail application with Pacifist. None of this has solved the problem. I have tried sending email with Thunderbird and it works with no problems.
Does anybody have any suggestions how to fix this issue?
The OS is 10.4.8, Mail Version 2.0.6 (749.2/752.3), all the suggested software updates done.
iMac Core Duo 20" 2GHz Mac OS X (10.4.8)

Reinstalling Mail is rarely necessary or appropriate to solve a problem. It certainly cannot fix anything that could be wrong within your home folder or at the server or with the network, and may even introduce new issues if not done properly. Moreover, in Mac OS X 10.4 you don’t need Pacifist to reinstall Mail, you could also do it as described in the following article:
Custom installs in Mac OS X 10.4
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, if the version of the system software on your install disks is earlier than what you’re using now (and only in that case), then you must also reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, to bring Mail back in sync with the rest of the system:
About the Mac OS X 10.4.8 Combo Update
Mac OS X 10.4.8 Combo Update for PPC
Mac OS X 10.4.8 Combo Update for Intel
The above won’t solve the problem. It’s just to ensure that you’ve properly reinstalled Mail, which you shouldn’t have done, and which apparently you didn’t do properly -- the version of Mail on your system should be 2.1.1, not 2.0.6.
The original problem could be caused by some Launch Services cache or preferences corruption. The following article describes how to manually reset Launch Services -- the notes at the bottom of the article also provide information about the side effects of deleting each of the files involved:
Resetting Launch Services
If you prefer using a cache cleaning utility instead of following the manual procedure described in the previous article, this other article provides links to some utilities that can be used for troubleshooting and cache cleaning:
Resolving Disk, Permission, and Cache Corruption
It seems that the most appropriate utility for solving this particular problem is Tiger Cache Cleaner, but you may also want to consider other utilities, such as OnyX, or Cache Out X, which are free. Whatever utility you choose, be sure to read this first:
Side effects of System cache cleaning
As an example, this is how you should proceed with OnyX:
1. Quit all applications.
2. Launch OnyX and enter your administrator password.
3. Click Maintenance. In the Reset section, check LaunchServices database.
4. You may uncheck any other pre-checked options if you wish.
5. Click the Execute button.
6. Restart the computer.

Exchange 2013 wil NOT send email, same problem as every other exchange 2013 user, typical everything.

I have a brand new dell server 2 netwrok cards. One WAN one LAN connected, each with its respective DNS server added to the card. In OWA the sent email shows in drafts, in outlook it shows in sent items, the user NEVER gets it, internally or externally.
i get all mail from the internet, exactly as expected no problem, all tests show this is working everything checks out fine, server runs great, full blown domain controller with exchange 2013 added. ONLY problem after the 9th install, is still the same, exchange
will NOT send email, everything else works perfectly event log looks great. I do see the DNS error where a DNS server on that network card is not responding crap, which is not true, internet works, al pages everything, NO firewall Bare connect while i get
it to work. I HAVE been over the forums for the last week, tried all done all. i am an MSCE, was an MCSE instructor for 10+ years, Exchange Administrator, Exchange instructor for years, so yea, i am not some newb who has no clue, this DOES NOT WORK. it
came at the CU1 level right out of the box, so i did not install and break it myself Microsoft is now selling this broken. Where do i go what do i do here. Like i said, every other aspect is in perfect order, Just email not sent, not showing in exchange tracking
logs, and that DNS error on the event log, and YES i made the send connector, and the 3 setting it asks, not like that could be wrong, i mean seriously you put in very little info, any wrong entry would be obvious to even a child. SO walk me through what is
going worng, as soon as this server sends an email, i am done building this domain, Please Help here.

Performing Outbound SMTP Test
The outbound SMTP test was successful.
Additional Details
Elapsed Time: 18739 ms.
Test Steps
Attempting reverse DNS lookup for IP address xxx.xxx.xxx.148.
The Microsoft Connectivity Analyzer successfully resolved IP address xxx.xxx.xxx.148 via reverse DNS lookup.
Additional Details
The Microsoft Connectivity Analyzer resolved IP address xxx.xxx.xxx.148 to host wsip-xxx.xxx.xxx.148.ri.ri.cox.net.
Elapsed Time: 187 ms.
Performing Real-Time Black Hole List (RBL) Test
Your IP address wasn't found on any of the block lists selected.
Additional Details
Elapsed Time: 18453 ms.
Test Steps
Checking Block List "SpamHaus Block List (SBL)"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 1050 ms.
Checking Block List "SpamHaus Exploits Block List (XBL)"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 27 ms.
Checking Block List "SpamHaus Policy Block List (PBL)"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 60 ms.
Checking Block List "SpamCop Block List"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 90 ms.
Checking Block List "NJABL.ORG Block List"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 8161 ms.
Checking Block List "SORBS Block List"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 119 ms.
Checking Block List "MSRBL Combined Block List"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 61 ms.
Checking Block List "UCEPROTECT Level 1 Block List"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148 wasn't found on RBL.
Elapsed Time: 63 ms.
Checking Block List "AHBL Block List"
The address isn't on the block list.
Additional Details
IP address xxx.xxx.xxx.148wasn't found on RBL.
Elapsed Time: 8818 ms.
Performing Sender ID validation.
Sender ID validation was performed successfully.
Additional Details
Elapsed Time: 97 ms.
Test Steps
Attempting to find the SPF record using a DNS TEXT record query.
The Microsoft Connectivity Analyzer wasn't able to find the SPF record.
Additional Details
No records were found.
Elapsed Time: 97 ms.

Why can I receive but not send emails

Why can I receive but not send emails on my i pad?

Perhaps the outgoing mail server settings are incorrect or incomplete.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

SCSM 2012 SLA warning notification not sending emails

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