SCSM 2012R2 - How to assign automaticaly a knowledge article to ticket ?

Hello,
How can i assign automaticaly a SCSM knowledge article or a Sharepoint URL to a new ticket depending on his name ?
For information :
I create tickets directly from SCOM alert after putting into customfield10 his knowledge article URL (Sharepoint site).
I just would like to keep that URL and associate it to the ticket.
You see ?
thank's !
Jérémy

In the SCOM alert connector you could create a routing criteria based on the alert name and apply a template that includes the link to the knowledge article. That is a bit the other way around compared to what you are doing currently.
For a more dynamic approach use Orchestrator to add the knowledge article link to ex. the incident description based on the SCOM alert name. I think you can use the "map published data" activity for this (mapping alert names to article links),
but haven't used that for a while.
Cheers,
Anders Spælling
Senior Consultant
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