SCSM attaching email images as "Picture (Device Independent Bitmap)"

Hi all.
Recently, more and more images from emails (screen prints of errors etc) are appearing on SCSM 2010 as "Picture (Device Independent Bitmap)" which cannot be opened in any of the normal Image software (Paint/MS Image and picture viewer etc).
It also seems to crash SCSM when people try to open/save these files.
Anyone have any ideas? I can't see anywhere to specify how SCSM should treat images in e-mails and not sure what the cause is (normal environment of sender - XP/Outlook 2007 etc)
Thanks
Phil

Hi Warren,
I have a real easy solution for you.
Zip the files and remove the .zip off the file name, then the firewalls won't strip the file out, or block the emails. Leave an instruction about putting the .zip extension back on in the email, and you're done.
I use this whenever I need to do what you're doing with good results.
Cheers!

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SCSM attaching email images as "Picture (Device Independent Bitmap)"

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