SCSM Exchange Connector Help, NO ADFS Exchange 365

Im struggling to find what Im doing wrong here, I have followed the connector docs for setting this up and have also read plenty of forums but still having no luck. The one thing Im having a difficult time understanding is the email impersonation setup.
Are there powershell commands I "have" to use to get this to work? 
So here is what I have done so far
*created AD account with a .com account vs our .local domain account because we are not federated
*gave that account admin local and also console admin on SCSM server 
* created reg entries as needed for 365
* created workflow account with .com account as well
*not sure if it was needed but created SMTP instance local as well. 
Any help would be awesome... Thank you

Can anyone give me an idea here :\

Similar Messages

  • SCSM 2012 Exchange connector 3.0 Status Never Run.

    HI ,
    SCSM exchange connector was Running for almost 8 months . all of sudden it stopped pulling email from Exchange  Server.
    I looked in to the issue and did not found any major error in the Event log “Operation Manager”
    Only event were warning, “OpsMgr Config Service failed to send the dirty state notifications to the dirty OpsMgr Health Services.  This may be happening because the Root OpsMgr Health Service is not running.”  I  did not installed SCOM at
    all. This server is not connected to any SCOM server.
    I have reinstalled the Exchange web Service API (copied file to SCSM folder)
    I have reinstalled  exchange connector 3.0  (copied files to SCSM folder and imported management packs)
    Created new Exchange connector and all test passed.
    But the connector status stays  “Never Run”
    In my regedit ,I also made the following changes
     KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center Service Manager Exchange Connector
    EnableEWSTracing = 7
    LoggingLevel= 7
    I have also looked and tried every option with  “Run as Account” and also making  admin Role.
    I am not getting any error in the log apart from  following warning .
    I did not found any major error in the Event log “Operation Manager
    Only event were warning, “OpsMgr Config Service failed to send the dirty state notifications to the dirty OpsMgr Health Services.  This may be happening because the Root OpsMgr Health Service is not running.
    Can someone help me , what should be the next step.

    the reason you are seeing operations manager errors is because Service manager uses the operations manager SDK to do all of it's work. the error that you are seeing "OpsMgr Config Service failed to send the dirty state notifications to the dirty OpsMgr
    Health Services.  This may be happening because the Root OpsMgr Health Service is not running." means that the service manager configuration service can't notify the data access service that there are changes to it's MP base, for whatever reason.
    i would stop all the system center services on this server, go into the service manager folder, find the "Health state" and "Config State" folders, and move them somewhere else on the system, then restart both services. assuming your
    system isn't otherwise damaged, this will force both the config and data access services to rebuild their cache from the database, and should unstick your workflows. 

  • How to configure SCSM exchange connector when exchange server is in different domain.

    We installed/configured SCSM in ABC domain and now need to use exchange connector for incident alert mail.
    But exchange server is in different domain, say XYZ.
    How do we configure?
    Thanks,
    Abhilash

    Cannot configure trust at AD level. But in the config article, following points are given.. but not clear on first 2 steps. Also, we did not find option to "navigate to certificate template and right click certificate templates".
    sorry, i dont have much exp with certificates. If steps are described little more clear, would be helpful.
    a.     If your Service Manager management server does not have a trusted relationship with the Exchange Server, open Certificate Services and create a duplicate copy of the Web Server Certificate Template. Ensure that Private Key Export and Publish
    in AD are selected, and then add Read and Enroll permission to Authenticated Users.
    b.     In Certificate Services, navigate to Certificate Template and right-click Certificate Templates. Click New and then click Certificate Template to Issue. Select the template that you created in the previous step.
    c.     In Exchange Server, open the Microsoft Management Console and add the Certificates snap-in for the local computer. Right-click the Personal logical store, and then hover over All Tasks.
    d.     Select Request for New certificate and in the Certificate Enrollment wizard, select Active Directory Enrollment Policy and select the template that you created previously. When you select the certificate, you can click More Information to type
    the Exchange Server’s FQDN name as the common name in the Subject tab. You can also type the FQDN name as the Friendly Name in the General tab.
    Thanks,
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  • Exchange Connector for 365 cloud email

    We are hoping to use the Exchange Connector 3.0 for SCSM (Service Manager). Do we have to install the API on the Exchange server in the cloud to accomplish this? Also does the Exchange Connector 3.0 work with Exchange 2007?

    Using Office 365 there should be nothing you need to install in the cloud. You will need to install the Exchange Web Services Managed API client dll on your SCSM management server. 
    In the documentation for the Exchange Connector, it states it was tested on Exchange 2010 and Office 365. I'm not sure if it will work or not because Exchange 2007 doesn't have the same remote PowerShell abilities as 2010. I know this is why the Orchestrator
    IP for Exchange will not work on 2007.
    Matthew Dowst |
    Blog | Twitter

  • Exchange connector to Office 365

    Dears,
    I am beginner to SCSM, so please forgive my non professional questions.....
    I am trying to connect my Service Manager to Office 365, and I have below questions
    In general settings > Enter one or more active directory: I added my local domain (John.Lab)
    Is this correct?
    In server settings > Use Auto discovery: I did not check it Is this correct?
    In server settings > Exchange Server URL, I added: "https://pod51036.outlook.com/EWS/Exchange.asmx" is this correct or do I have to add:
    https://pod51036.outlook.com/owa?
    In server settings > User impersonation  can I use this settings to link it with my IR since I am using office 365? "actually this is the main reason for my exchange connector?
    In server settings  > Run as account:
    can I use a domain user account which does not have Mailbox and
    mail address?
    Thank you

    Hi,
    1. This is correct
    2. This is correct
    3. This looks good. Otherwise, try
    https://outlook.office365.com/EWS/Exchange.asmx
    4. No. You must not check this option.
    5. You have to create a separate Run As account. The username would be [Office 365 Domain]\[Office 365 User Name], and the Password. SCSM will not be able to validate the credentials, however you can still accept it.
    HTH,
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  • Scsm 2012 r2 (ur 3) with exchange connector 3 - state never run but reveices mail in opm log?!

    Hello everybody,
    we have installed scsm 2012 r2 (UR 3) with exchange connector 3. We have connected the connector by the workflow Account (domain user "servicedesk" is in local admin group of the sm server and in the sm Administrators group) and have access
    to the mailbox on exchange (2010; autodiscovery is working correct). We receive all mails in the servicedesk mailbox on restarting the sm services and see the mails in the opm logs. But no incidents are created and the connector stays in "never
    tun" state and does not receive mails any More after the first start. What do we have missed to check? Beste regards Thomas

    i have added the registry keys.
    the last log says:
    EwsResponse: <Trace Tag="EwsResponse" Tid="1" Time="2014-08-10 18:38:52Z" Version="14.03.0067.001">
      <?xml version="1.0" encoding="utf-8"?>
      <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
        <s:Header>
          <h:ServerVersionInfo MajorVersion="14" MinorVersion="3" MajorBuildNumber="174" MinorBuildNumber="1" Version="Exchange2010_SP2" xmlns:h="http://schemas.microsoft.com/exchange/services/2006/types"
    xmlns="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" />
        </s:Header>
        <s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
          <m:FindItemResponse xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types">
            <m:ResponseMessages>
              <m:FindItemResponseMessage ResponseClass="Success">
                <m:ResponseCode>NoError</m:ResponseCode>
                <m:RootFolder IndexedPagingOffset="1" TotalItemsInView="1" IncludesLastItemInRange="true">
                  <t:Items>
                    <t:Message>
                      <t:ItemId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgBGAAAAAADPPKNYSCzLRLMWL/UoJg1CBwAVmecTYATlQovl76GEizxlAAAAoyGrAAAVmecTYATlQovl76GEizxlAAAAo0kZAAA="
    ChangeKey="CQAAABYAAAAVmecTYATlQovl76GEizxlAAAAo4Fd" />
                      <t:ParentFolderId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgAuAAAAAADPPKNYSCzLRLMWL/UoJg1CAQAVmecTYATlQovl76GEizxlAAAAoyGrAAA="
    ChangeKey="AQAAAA==" />
                      <t:ItemClass>IPM.Note</t:ItemClass>
                      <t:Subject>Test 1</t:Subject>
                      <t:Sensitivity>Normal</t:Sensitivity>
                      <t:DateTimeReceived>2014-08-10T18:35:12Z</t:DateTimeReceived>
                      <t:Size>2858</t:Size>
                      <t:Importance>Normal</t:Importance>
                      <t:IsSubmitted>false</t:IsSubmitted>
                      <t:IsDraft>false</t:IsDraft>
                      <t:IsFromMe>false</t:IsFromMe>
                      <t:IsResend>false</t:IsResend>
                      <t:IsUnmodified>true</t:IsUnmodified>
                      <t:DateTimeSent>2014-08-10T18:34:56Z</t:DateTimeSent>
                      <t:DateTimeCreated>2014-08-10T18:35:12Z</t:DateTimeCreated>
                      <t:DisplayCc />
                      <t:DisplayTo>Service Desk</t:DisplayTo>
                      <t:HasAttachments>false</t:HasAttachments>
                      <t:Culture>de</t:Culture>
                      <t:EffectiveRights>
                        <t:CreateAssociated>false</t:CreateAssociated>
                        <t:CreateContents>false</t:CreateContents>
                        <t:CreateHierarchy>false</t:CreateHierarchy>
                        <t:Delete>true</t:Delete>
                        <t:Modify>true</t:Modify>
                        <t:Read>true</t:Read>
                      </t:EffectiveRights>
                      <t:LastModifiedName>Thomas Göttl</t:LastModifiedName>
                      <t:LastModifiedTime>2014-08-10T18:35:12Z</t:LastModifiedTime>
                      <t:Sender>
                        <t:Mailbox>
                          <t:Name>Thomas Göttl</t:Name>
                        </t:Mailbox>
                      </t:Sender>
                      <t:IsReadReceiptRequested>false</t:IsReadReceiptRequested>
                      <t:ConversationIndex>Ac+0ycOTmfHK8XrvSM2ftu9rcjREeg==</t:ConversationIndex>
                      <t:ConversationTopic>Test 1</t:ConversationTopic>
                      <t:From>
                        <t:Mailbox>
                          <t:Name>Thomas Göttl</t:Name>
                        </t:Mailbox>
                      </t:From>
                      <t:InternetMessageId>&lt;[email protected]&gt;</t:InternetMessageId>
                      <t:IsRead>false</t:IsRead>
                      <t:ReceivedBy>
                        <t:Mailbox>
                          <t:Name>Service Desk</t:Name>
                        </t:Mailbox>
                      </t:ReceivedBy>
                      <t:ReceivedRepresenting>
                        <t:Mailbox>
                          <t:Name>Service Desk</t:Name>
                        </t:Mailbox>
                      </t:ReceivedRepresenting>
                    </t:Message>
                  </t:Items>
                </m:RootFolder>
              </m:FindItemResponseMessage>
            </m:ResponseMessages>
          </m:FindItemResponse>
        </s:Body>
      </s:Envelope>
    </Trace>
    and the one before:
    EwsResponseHttpHeaders: <Trace Tag="EwsResponseHttpHeaders" Tid="1" Time="2014-08-10 18:38:52Z">
    200 OK
    Transfer-Encoding: chunked
    Content-Encoding: gzip
    Vary: Accept-Encoding
    Persistent-Auth: false
    Cache-Control: private
    Content-Type: text/xml; charset=utf-8
    Date: Sun, 10 Aug 2014 18:38:51 GMT
    Server: Microsoft-IIS/7.5
    WWW-Authenticate: Negotiate oYGyMIGvoAMKAQChCwYJKoZIgvcSAQICooGaBIGXYIGUBgkqhkiG9xIBAgICAG+BhDCBgaADAgEFoQMCAQ+idTBzoAMCAReibARqZCLk7OlBLjMLGg8XtQO+mutKfYPyK2jeJ2B+wq9raDj1chIZkQT0/72YftQJfdtu1DwfzmlEz8kDSD7ElFT2nF/T5LMDIMT4EpLJALsGQPTec86ubSbl1dKsIZn09qdoGDg5tGxV0bwOSg==
    X-AspNet-Version: 2.0.50727
    X-Powered-By: ASP.NET
    </Trace>
    the one before:
    EwsRequest: <Trace Tag="EwsRequest" Tid="1" Time="2014-08-10 18:38:51Z" Version="14.03.0067.001">
      <?xml version="1.0" encoding="utf-8"?>
      <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
        <soap:Header>
          <t:RequestServerVersion Version="Exchange2007_SP1" />
          <t:TimeZoneContext>
            <t:TimeZoneDefinition Id="W. Europe Standard Time" />
          </t:TimeZoneContext>
        </soap:Header>
        <soap:Body>
          <m:FindItem Traversal="Shallow">
            <m:ItemShape>
              <t:BaseShape>AllProperties</t:BaseShape>
            </m:ItemShape>
            <m:IndexedPageItemView MaxEntriesReturned="1" Offset="0" BasePoint="Beginning" />
            <m:Restriction>
              <t:And>
                <t:IsEqualTo>
                  <t:FieldURI FieldURI="message:IsRead" />
                  <t:FieldURIOrConstant>
                    <t:Constant Value="false" />
                  </t:FieldURIOrConstant>
                </t:IsEqualTo>
                <t:IsEqualTo>
                  <t:FieldURI FieldURI="item:ItemClass" />
                  <t:FieldURIOrConstant>
                    <t:Constant Value="IPM.Note" />
                  </t:FieldURIOrConstant>
                </t:IsEqualTo>
              </t:And>
            </m:Restriction>
            <m:ParentFolderIds>
              <t:DistinguishedFolderId Id="inbox" />
            </m:ParentFolderIds>
          </m:FindItem>
        </soap:Body>
      </soap:Envelope>
    </Trace>
    the one before:
    EwsRequestHttpHeaders: <Trace Tag="EwsRequestHttpHeaders" Tid="1" Time="2014-08-10 18:38:51Z">
    POST /EWS/Exchange.asmx HTTP/1.1
    Content-Type: text/xml; charset=utf-8
    Accept: text/xml
    User-Agent: ExchangeServicesClient/14.03.0067.001
    Accept-Encoding: gzip,deflate
    </Trace>
    the one before (xxx for our Domain):
    Exchange Connector: Autodiscovered URL: https://sv-exchange01.xxx.intra/EWS/Exchange.asmx
    Is there something we missed?

  • SCSM 2012 R2 Exchange Connector - Close an Incident in SCSM?

    Hi All
    We have e-mails going from SCSM to 3rd party Ticketing tool called Footprints.  We send New and Close e-mails to Footprints from SCSM.  However I am exploring having Footprints to send its own Close emails to the Exchange Connector monitored
    mailbox (so SCSM\SCOM will close Incidents\Alerts when they have been closed in Footprints).  Is this possible? can the tool correlate an E-mail in the Monitored mailbox to an Incident in SCSM that should be closed?  If so does the E-mail need to
    be Formatted in a particular way? e.g. SCSM ID in E-mail Title? etc
    Any thoughts much appreciated!
    Kind Regards
    Andrew

    No need to modify the keyword cause incident ID must to be in the square brackets. Please refer to the connector's guide for a detailed explanation. Just place ID in [] and the keyword in the message's body.
    Cheers,
    Marat
    Site: www.scutils.com  Twitter:
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  • ADFS, Office 365 + Exchange 2012

    Need information on How to configure the ADFS, Office 365 + Exchange 2012 on IOS device.

    Hi,
    Based on my research, we can join iOS devices to a workplace with
    Windows Server 2012 R2:
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    http://technet.microsoft.com/en-us/library/dn280945.aspx
    Walkthrough Guide: Workplace Join with an iOS Device
    http://technet.microsoft.com/en-us/library/dn280933.aspx
    Best Regards,
    Amy

  • Exchange Connector 3.0 not processing Office 365 mailbox

    Hi,
    I have Service Manager 2012 SP1 configured with Exchange Connector 3.0. The mailbox to be monitored is in Office 365. everything was running fine last week until I removed the federation trust and connectors from our On-premise Exchange servers as part of
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    Now the Exchange Connector does not monitor the mailbox of the configured user in the "run as account", no new incidents are displayed when users sent an email to the run as account. No errors are logged in the Event Viewer for the Exchange Connector.
    Any suggestions?

    Hi,
    Set up the detailed logging and then see in the Operations Manager's log what happens when the Exchange Connector is running.
    Cheers,
    Marat
    Site: www.scutils.com  Twitter:
    LinkedIn:
    Graveyard:

  • Exchange Connector / Office 365 Not matching affected user to AD user

    We use Office 365 to host our email services.   AD is not synchronized to office 365.  We're bringing Exchange on premises soon so there isn't a lot we want to invest in that existing infrastructure.  I'm using Service Manager 2012 R2.
    I have the ADConnector configured, bringing in Active Directory users/groups/computers.
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    The problem I'm having is the affected user is not being set properly when a user emails the mailbox and an incident is created.  It is setting the Affected User to that user's name, but when I double click the Affected user, it brings up the "User
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    correct (username) on the incident as the affected user.  And even though my email address is stored inside of AD in the e-mail field.
    What am I missing in this process?
    Thank you,
    Mark

    I ended up messing around and added a UPN to AD Domains and Trusts matching the domain of our email accounts through Office 365.  I found this because similar preparation is required for AD sync to Office 365, so a proper match can be made.
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  • How to create a Service request using Exchange connector in SCSM 2012

    HI ,
    I am able to create Incident request using exchange connector.Could you please let me know that how can i create Service request using Exchange connector 3.0.
    Thanks in advance. 

    Hi,
    Select a service request's template for new work items on the last wizard's page.
    Cheers,
    Marat
    Site: www.scutils.com  Twitter:
    LinkedIn:
    Graveyard:

  • Scsm 2012 - exchange connector 3

    Hi,
    I have been asked to check that we are on exchange connector 3, am i correct in saying that the bit I have highlighted below shows we are on exchange connector 3 already?
    Plus i noticed the version number of 7.5.8501.0 is old and this maybe why we have no option to select/or unselect 'log items for user from CMDB only' when we set up an exchange connector. Does
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      <Manifest>
        <Identity>
          <ID>Microsoft.SystemCenter.ExchangeConnector</ID>
          <Version>3.0.0.0</Version>
        </Identity>
        <Name>Microsoft.SystemCenter.ExchangeConnector</Name>
        <References>
          <Reference Alias="ServiceManager.LinkingFramework.Library">
            <ID>ServiceManager.LinkingFramework.Library</ID>
            <Version>7.5.3079.0</Version>
            <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
          </Reference>
          <Reference Alias="Console">
            <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
            <Version>7.5.3079.61</Version>
            <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
          </Reference>
          <Reference Alias="Windows">
            <ID>Microsoft.Windows.Library</ID>
            <Version>7.5.8501.0</Version>

    oh, you did start another thread.... 
    ok, you might want to make sure you are using
    the RTM version, rather then the RC version which was also called 3.0. 
    the version number you reference is the expected minimum version of the Microsoft.Windows.Library (which explains why it has the somewhat odd version number). it's ok if it's below the current version, since this is just the minimum accepted version
    for that Reference Alias. 

  • SCSM Exchange Connector not recognizing custom Service Request prefix

    Hello,
    We have an Orchestrator runbook that brings over "Projects" from our Financial system into Service Manager as Service Request.   As a way to distinguish these as projects we changed the prefix from the default "SR" to "PT". 
    In all out testing everything worked fine until we installed the Exchange connector.  It won't recognize any Service Request that starts with a different prefix than "SR" (defined in the system settings).    Does anyone know of
    a way to get the Exchange connector to recognize other prefixes?
    Thanks

    Hi,
    The system uses the only prefix that defined in the settings. There's no way to add support for the second prefix in Microsoft Exchange Connector. But you can create your own custom connector with the required behavior.
    Cheers,
    Marat
    Site: www.scutils.com  Twitter:
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  • Connector help ( Coexistence Exchange 2003 and Exchange 2010)

    Dear all,
    we are in a Coexistence state where all the mailboxes are not yet migrated to Exchange Sever 2010.
    On Exchange server 2003 we have two connectors 1) Internal 3) External
    1) Internal connector is used to have mail flow between postfix mail and Exchange server.
    2) External Connector is used for sending/receiving emails from External domains (like gmail,yahoo etc...)
    3) when we added first Exchange 2010 that time it created one RGC used for sending/receving emails between Legacy and new server.
    What I want to achieve is created new two more connectors on Exchange server which will act as Internal & External connector.
    if these works then delete connectors on legacy server and go ahead with for rest migration
    is it possible if not then how do it ? 
    TheAtulA

    Hi AtulA,
    Thank you for your question.
    Internal:
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    Exchange 2010 servers, regardless of the Active Directory site in which they reside.
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    this routing group for communication with Exchange 2003.
    External:
    We could create send connector and receive connector to send/receive email from Internet, we should modify the firewall setting to point to Exchange 2010.
    If there are any questions regarding this issue, please be free to let me know. 
    Best Regard,
    Jim

  • Exchange connector stops working after patching?

    our service manager exchange connector stopped working after patching that we performed on wed.
    When starting or stopping the exchange connector we get this info in the Operations manager log file.
    Error importing solutions. Error message:Management Pack [Microsoft.EnterpriseManagement.ServiceManager.Connector.AD,d43c3091-62c2-6404-607d-4376e592a89b] already imported.
    Management Pack [Microsoft.EnterpriseManagement.ServiceManager.Connector.Sms,f772aa89-b934-2fac-4f37-5e0165d390ec] already imported.
    Management Pack [Microsoft.SystemCenter.ConfigurationManager.Connector.PowerManagement,a070249c-6b56-37b8-d52c-a2906a63f9fc] already imported.
    Management Pack [Microsoft.EnterpriseManagement.ServiceManager.Connector.Sms2011,fbea6f5a-838d-25a2-20af-fc21eb0b6706] already imported.
    Management Pack [Microsoft.SystemCenter.ConfigurationManager2011.Connector.PowerManagement,bc23ed54-a33a-f608-05a9-c1f292140d2e] already imported.
    Has anybody else seen this?   Any suggestions?
    Thanks Lance

    Hi,
    Did you try to restart SCSM's services?
    If this doesn't help, I would try to delete and recreate the connectors.
    More info:
    System Center Service Manager Connector 3.0 for Exchange
    http://www.microsoft.com/en-us/download/details.aspx?id=38791
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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