Sd card reader & USB port (right side only) not working

I recently purchased a Macbook Pro 15" retina display with OS Moutain Lion. The SD card reader and USB port on the right side of the computer do not work. I've restarted the computer numerous times, tried to reimage the computer with the Control+R during restart (didn't allow for update because Mountain Lion was loaded on the system), and downloaded with the latest updates but they still do not work. I am currently deployed to Afghanistan so Apple Support calling me back isn't going to work. Any help would be appreciated.

Hello :
TNX for your reply.
Unfortunately, I do not own a 2 gig mem card to test with. What perplexes me is that when I watch device manager and open properties boxes for the USB dev, SMSC-2228 dev,  and the newly created disks, the Win XP drivers do indeed load, but watching it do so is sloooooooowwwwwww. Slow as in 3 - 5 minutes for the win drivers to load in place. Funny thing is, an xD mem card or Memory stick initialize, set up properly in a matter of at most 5 - 10 seconds or so. The only card type I have a problem with is THE MOST COMMON ONE, the SD card. Maybe a Micro/Mickey soft thing? Some info I found on the SMSC controller claims it supports the larger sd card sizes, so I think this is a Micro / Mickey soft thing. I guess I need to search for some better drivers somewhere.
TNX for now

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