SDK and Eclipse - are they the way for me to go?
Hi,
I've done a bit of reading and would just like someone to either steer me in the right direction on this or flatly say "No - Go back, you'll only enter a world of pain, flee while you still can".
We wish to distribute a thin reporting client to a call centre, approx. 250 concurrent users. BO is strong on the User Admin side which we like. InfoView which could default to a particular report could in theory satisfy our needs. The problem is we don't wish to bamboozle the users (not in any way saying CSR in a call centre wouldn't be savvy enough to not to break it) and want to limit their view and what they can then do in this to be developed report.
InfoView will allow each of the users to login to BO.
Using SDK can I then configure our users experience/view of InfoView and then in combination with Access Rights basically only allow them to perform a very limited number if functions.
What I'm really keen on creating is basically a form/display where the top toolbar has entries for inputs (query criteries) and the Display then return the entries matching the input criteria. Prompts are there or there abouts but just look n feel a bit clunky - a dynamic report that shows the Master data per row in a table then when you click on an individual Master Record the table expands (or something like that) to display the Detailed information associated with that Master record.
Also, I'd like to configure the CMC so that all but 2 or 3 of the tabs are allowed for the Call Centre Admin person to view.
I like the way SDK will allow us to rebrand the tool.
Should I use SDK - is it the only option that'll satisfy most of our needs at this stage?
Edited by: Edward Berwick on Feb 11, 2009 5:10 PM
Edited by: Edward Berwick on Feb 11, 2009 5:12 PM
Hi Ted,
thanks for the response.
I'm not a java developer and am kinda hesitant to go down the SDK path.
I'm hoping to build the report in WEBI, make available the report through InfoView, but you're saying I can't in anyway meddle with the InfoView GUI so as to make it more user friendly. OK.
I was hoping there'd be a way to create a html layer that would better present the data (when I say better - InfoView just does more than we want our user base to view - since it may only cause difficulties)
Have a look at what we're trying to achieve - I'd love if you could share with me how you'd think I should go about delivering such a reporting tool on the back of InfoView functionality.
[http://docs.google.com/Doc?docid=dfr8cvrq_94f67wn4ft&hl=en]
Cheers, Ed
Edited by: Edward Berwick on Feb 11, 2009 5:44 PM
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