SDV - Document viewer

Hi Guys,
We have a application where the document Images are getting dispalyed using the SDV transaction
it might be PDF or TIF file.. This is working fine for some users and not working for other users.
Please let me know what would be the problem and it opens the file with FAX format.
regards,
Prabhu

Hi Guys,
The reason is different version of Acrobat reader is causing the issue, the document viewer opens in acobat reader 7.0 but not in acrobat reader 9.0 (latest version).
Is there any setting or I need to use the latest patch release (currently we r using GUI 640 release)
please help
regards
Prabhu

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SDV - Document viewer

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