Se produjo un error - descargando mac os x mountain lion

Hola, yo compre la actualizacion y cuando la quiero descargar no me deja, al principio la estaba descargando y despues me dio un error en rojo al costado que decia "se produjo un error" y no me lo descarga y no me deja volverlo a descargar, como puedo descargarlo e instalarlo?

com.symantec.kext.SymAPComm            11.2.2f3
com.symantec.kext.fw            1.0.3f5
com.symantec.kext.ips            3.2f8
com.symantec.kext.pf            4.2.1f7
com.symantec.kext.internetSecurity            1.3.2f5
Uninstall Norton > Uninstalling Norton AntiVirus | Macworld'
See Klaus1's user tip regarding Norton > https://discussions.apple.com/docs/DOC-3121
com.rim.driver.BlackBerryUSBDriverInt            0.0.74
Check the BlackBerry site for Mountain Lion supported drivers.

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Give details of the problem. A statement such as "it doesn't work" conveys no information. If it did work, you wouldn't be here. Instead, you should post something like this: "I did A; I was expecting B; but I got C instead." Include the complete text of any error messages you saw and where you saw them: in an application window, a CrashReporter window, a log, or whatever. Also include the steps you’ve taken yourself, if any, to try to resolve the issue. If the problem is of recent origin, did you make any changes to your setup just before you first noticed it? Is the problem reproducible or intermittent? That is, does it always manifest itself when you take a certain action, or only at unpredictable times?
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Se produjo un error - descargando mac os x mountain lion

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