Seagate/Maxtor not compatible with TimeMachine
The Seagate/Maxtor OneTouch III hard drives are not compatible with Leopard's TimeMachine. The drives have a built-in sleep timer that puts them into a non-recoverable sleep after a certain amount of time. I was told by the Seagate/Maxtor Customer support that this setting could be changed with provided SW but only on non-Leopard machines. Otherwise, their only solution is to keep Mac from ever going to sleep or to disconnect all cables from the drive before the Mac is put to sleep or turned off.
If the drive goest to sleep (Mac will pop a warning that a "device was unmounted improperly) the only way to start it is to turn off the drive, pull the DC connector out, unplug the firewire connector (a must!) and then reconnect everything and turn on the power switch.
They refuse to warn the buyers through a sticker on a box, etc. They also refuse to fix their product or refund the money.
Other Seagate/Maxtor drives may have similar problems.
Yep! I own the OneTouch III Turbo. It has two 500Gb drives inside and a hardware RAID controller to select between RAID-0 striped drives vs. RAID-1 mirrored drives. I've noticed that the utility to control the drive's RAID configuration (among other things) will launch, but not work correctly, under Leopard.
I phoned them waaaay back when and they didn't know what the problem was. Now they've figured out that their software doesn't work under Leopard, posted a message to their support forums to the effect, and claim their "working on it". It's been 3 months.... not a peep out of them.
They act as though Leopard just came out so they couldn't possibly be expected to have this working. Apparently they are unaware of the Apple Developer Connection which anyone can join and allows early access to software... even Leopard. ADC members had Leopard builds ages ago. Apparently Seagate/Maxtor chose not to take advantage.
It is not ok for a backup solution vendor to not support major OS upgrades that we all saw coming more than a year back. Nor respond to it when it arrives, nor post any information for customers who only just bought the drive and don't know why it wont work. We're all in the dark.
I've learned through this experience and realize now that Seagate/Maxtor cannot be relied upon. I'll be buying my drives from someone else from now on.
Message was edited by: Tim Campbell1
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