Seamless Home Move with Broadband from Another Pro...

Allow me to rant.
I'm moving home.
BT provide my landline phone. O2 provide my broadband.
I want to move my landline and my broadband and have them up and running the day I move in.
To arrange the broadband move, O2 need a LORN (Linking Order Reference Number) from BT.
The LORN number doesn't become active until the day the landline is moved (according to the most recent BT help rep. I spoke to).
O2 need 5 working days from the day the LORN number becomes active, to switch the broadband.
So, apparently I can't move my phone and broadband seamlessly from one home to another.
O2 say they can't do anything, it's BT's problem. BT help say they can't do anything, it's BT Openreach's problem.
Oh, but I can't talk to Openreach because they're not a retail company, and BT help can't talk to Openreach on my behalf because ... well, I don't know why; they just can't.
Don't people want to do this kind of move every day?
I've been dissatisfied with O2 for a while, mainly due to continually dropped connections, but I haven't switched providers because my preferred alternative, Plusnet, definitely couldn't take over seamlessly from O2 during a landline move.
If I'm going to be without broadband for a week or so in my new home, which it looks as though I will be, I may as well now switch to Plusnet, and whilst I'm switching, I may as well get my landline from them as well, since they offer such a good package.
So, BT's inability to activate a LORN number has lost them a customer.
The combined total of 2 hours on BT and O2 help lines during the past week played a part, too.
Thanks for indulging me.

Hi You have as such not left the BT Group as the line is still owned and maintained by openreach and Plusnet is a BT group company
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Csound1 wrote:
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