Search - anyone know how it's worked out?

Hi,
We use site search on our website to show products (we can't use product search as we can't track what is being searched on - long story!).
The site search results are a complete mess - does anyone know how it's worked out?
I contacted support and they didn't know the algorithm.
The issue is when we search the word "home spray" it doesn't show the products with home spray in the name first.
Instead it ranks other products higher that don't even have home spray in the keyword, or in their name, or even in their description..
BC support said it searches each word separately but again doesn't know whether it searches the keywords first or the description, or the tags etc. It makes no sense on why and how the results order is chosen. We tried even
Does anyone know the ranking process for search results?

Hi Liam. Yes
The order they display is just so random and we've tried everything over the past few days to work out where the order comes from and why some are displayed first when the obvious choices are last.

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