Search by Problem/Issue in BTK, what do you think??

Would Bug Toolkit be more effective in identifying bugs if the tool provided you with an option to search by inputting the problem or issue you are facing with your device/network in addition to keeping the existing options to search by product or Bug ID?

I think that would be a very good idea.
I was also thinking of some other things that might be good with searching for bugs that may affect the user.
Here is what I was thinking and please everyone feel free to chime in.
What I would like to be able to do is put in what piece of equipment I have, the IOS level I am running, paste in the out put of Show Inventory, and then have it take me to all bugs that only relate to my setup. And then I would like to be able to filter out things or services I do not use with maybe just check boxes and then get the results that not only affect my exact equipment but the features I use. This would be very helpful not only when I run into a problem but also when I would like to upgrade to another IOS. And even better would be the ability to save my equipment as I input it for future checks and maybe even alert me when something may affect my equipment.
Mike

Similar Messages

My MacBook pro won't recognize hard drive I put in it. It boots only to a white screen unless I boot to my recovery USB. If I do that then I can select my USB and my external time machine drive in the disk utility, so no problems there. But what do you

My MacBook pro won't recognize hard drive I put in it. It boots only to a white screen unless I boot to my recovery USB. If I do that then I can select my USB and my external time machine drive in the disk utility, so no problems there. But what do you think it is? It won't recognize any hard drive I put in the machine, so might it be the sata cable?

Boot the Recvoery USB, use Disk Utility to select the internal drive makers namea and size on the left.
Now select erase and select the midde option and click erase, it will take a bit to complete but it's best for the drive.
Now select Partiton tab, click the big box and Options: GUID and then Format: OS X Extended journaled and click apply.
Quit and you should be able to install OS X now with your Apple ID and password.
see
http://osxdaily.com/2011/08/08/lion-recovery-disk-assistant-tool-makes-external- lion-boot-recovery-drives/

What do you think about IPlanet 6.x Application server?

Hi,
Right now our company is developing an important project with J2EE. Our customer has IPlanet 6.5 application server. So far, we have had lots of problems with it.
What do you think about it?.
Would we consider to change the application server?.

We also have had a lot of problems, although to be fair we have got it running reasonably reliabily now but only after disabling some of its features such as clustering. Make sure you have the maintence pack 1 installed. Ask Sun about the problems you are having often we would get a reply saying it was a known bug etc, unfortunatly no bug list is made available by sun...

Imessage and Facetime wont accept my apple id, but i can access my app store using my id. What do you think is the problem? Am i the only one who experience this issue?

Imessage and Facetime is not accepting my apple id, but I can access my app store and itunes. What do you think is the problem? I called apple tech support but they cant even explain why... I need your help!! Please?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

I have read up on all about crashes and i cant even open it in safe mode :( i have tried deleting it and reinstalling it but the problem still persists. What would you suggest i do and is there any way i canget hold of firefox 6 for mac?

i have read up on all about crashes and i cant even open it in safe mode :( i have tried deleting it and reinstalling it but the problem still persists. What would you suggest i do and is there any way i canget hold of firefox 6 for mac?

Does the regular Firefox 8 release version work or does the version crash as well?
*Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

My iPhone 6 panoramic camera does not work properly: the arrow does not turn when i turn my phone. Furthermore sonetti da my Keyboard does not turn as well. What do you think si the problem?

My iPhone 6 panoramic camera does not work properly: the arrow does not turn when i turn my phone. Furthermore sonetti da my Keyboard does not turn as well. What do you think si the problem?

Furthermore my keyboard does not turn sometimes as well

What do you think is the problem of my macbook, few days ago, the fan is not working its 000rpm, early this morning, it is working already. what suppose is the problem?

what do you think is the problem of my macbook, few days ago, the fan is not working its 000rpm, early this morning, it is working already.

What did the prompt look like? Did it look like the image here? http://support.apple.com/kb/TS3742

What do you think of this book: "Programming and Problem Solving with Java"

Hello Everyone:
This may be a strange post but I am wondering if anyone has read this book and what do you think of it?
Book Information
Title: Programming and Problem Solving with Java
Authors: Neell Dale, Chip Weens, Mark Headington
Publisher: Jones & Bartlett
Thanks for any comments

No believe me the book is bad! The only reason I asked is I am in a university class that uses those two books for there course. The author messed up on HelloWorld.java with 4 errors at compile time! How can anyone be that stupid since they are the ones who are supposed to be teaching me the fundamentals of Java. Anyhow I just wanted other people's thoughts about the books.
Thanks again for your input.

Hi! i have a macbook pro 3.1 with a 10.6.8 version. I want a 10.7 but i dont want any speed problems, what do you think?

Hi! i have a macbook pro 3.1 with core 2 duo, 3gb ram and a 10.6.8 version. I want a 10.7 version but i dont want any speed problems, what do you think?

Some MacBook Pro versions cannot be upgraded past 10.6.8; others are maxed out at 10.7.5. newer models can go all the way to 10.10. So it is important to know exactly what version you have--there may be close to 40 variants produced since the MB made its debut in 2006.
You can safely give us a snapshot of your model and its current config that will allow us to deternmmine your model and its upgrade potential, plus show it you have any software that may impede any upgrades. Please download and install this free utility:
http://www.etresoft.com/etrecheck
It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.
Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.
Remember that, on leaving OS10.6.8, you lose the ability to run older softare written for older PowerPC Macs (yours in Intel-based). Programs such as Office 2004 will no longer work (min of Office 2008 needed to work on newer OS versions), and AppleWorks will stop working completely

What do you think of my Bash Script? What about the error checking?

Well what do you think of this Bash script
It works
I gave it some problems (i.e. unpluged the ethernet, messed up the URL's, uninstaled some programs...) to see if would report errors and stop or just keep going... But it did
I just kind of thought up a way to do some error checking with the commands that I know.....
What is a better way to do error checking?
What do you think I should add/Do to this script?
#!/bin/bash
# Shell script to make a USB Tumb Drive for Flashing BIOS on a Lenovo Ideapad Y510.
# This script needs to be owned and run as ROOT with the "sudo command"
# i.e. sudo usbbiosflasher
# If you have anyideas send me a PM on ubuntufourms.org my user name is HunterThomson
# Name/Rename this script usbbiosflasher and save it to the ~/home directory.
# Then run the command- chown root:root usbbiosflasher
# Then run the command- chmod 755 usbbiosflasher
# Then copy the script to the directory /usr/bin.
# Run this comand to do that- sudo cp ~/usbbiosflasher /usr/bin
# You also must have the program "mbr" installed
# You can install the mbr program by running this comand in the shell on Ubuntu
# sudo apt-get install mbr
# In Arch Linux you have to get it from Aur
# First you will need to know a few things...
# You will also need to know the Mount Point i.e. /media/disk and the /dev path i.e. /dev/sdb1.
# You can find these by using the df -T comand.
# Run df -T in the shell. Then plug in the USB Thumb Drive and run the df -T comand agin.
# The new listing is the USB Thumb Dirve.
# Also check to make sure the File System tipe is vFAT or FAT16 or FAT32.
# If it is not use gparted to format it to FAT32.
# I am farly certen that all USB Thumb drives come formated with FAT file system out of the BOX.
# You may want to fromat it anyway just to make sure.
echo "Interactive Shell Script to Make a USB Thumb Drive \for Flashing BIOS On a Lenovo Ideapad Y510"
echo ""
echo "You will need to have the program mbr installed"
echo "If you are on Ubuntu Linux you can retreve it form the repositories"
echo "If you are on Arch Linux you will need to get it from the Aur repository"
echo "Open anuther shell and \do that now..."
echo ""
verify="n"
while [ "$verify" != y ]
do
printf "Do you have mbr installed... yes or no?"
read AN1
echo ""
printf "You answered... $AN1 I have installed mbr. Is this correct... y or n?"
read verify
done
echo ""
if [ "$AN1" == "no" ]
then
echo "Install mbr now. Then run this script agin"
exit
else
echo "contunuing script"
fi
echo ""
# The next comand will make a directory to put needed files into. Note this file and everything init will be owned by root.
mkdir ~/usbbiosfiles && check1="yes"
if [ "$check1" = "yes" ]
then
echo "Made directory usbbiosfiles... OK"
else
echo "Could not \make directory usbbiosfiles"
echo "look above \for \info"
echo "Fix the problem and run this scrip agin"
exit
fi
# The next two comands will get the FreeDOS file and the .ROM file.
cd ~/usbbiosfiles && checka="yes"
if [ "$checka" = "yes" ]
then
echo "Changing to the usbbiosfiles directory... OK"
else
echo "Could not Change to the usbbiosfiles directory"
echo "look above \for \info"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
wget "http://www.fdos.org/bootdisks/autogen/FDOEM.144.gz" && check2="yes"
if [ "$check2" = "yes" ]
then
echo "Download of FreeDOS... OK"
else
echo "Could not Download FreeDOS"
echo "look above \for \info"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
wget "http://ubuntuforums.org/attachment.php?attachmentid=78460&d=1216648756" && check3="yes"
if [ "$check3" = "yes" ]
then
echo "Download of the BIOS.ROM \file... OK"
else
echo "Could not Downlad the BIOS.ROM \file"
echo "look above \for \info"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
# The next comand will name the .ROM file to the right name.
mv ~/usbbiosfiles/attachment.php?attachmentid=78460\&d=1216648756 ~/usbbiosfiles/06CN29WW.bios.update.tar.bz2 && check4="yes"
if [ "$check4" = "yes" ]
then
echo "Renameing of the BIOS.ROM \file... OK"
else
echo "Could not rename the BIOS.ROM \file"
echo "look above \for \info"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
echo ""
# The next two comands set the variables. DEVX for the path i.e. /dev/xxx and MOUNTX for the mount point i.e. /media/xxx
verify="n"
while [ "$verify" != y ]
do
echo "You will need to know the Mount Point and the dev Path. You will also need to \make sure the File System \type is vFAT, FAT16 or FAT32."
echo ""
echo "With the USB Thumb Drive unpluged, Open another shell and run the comand df -T Then plug \in the USB Thumb Drive and run the comand df -T one \more time. The new device listed is the USB Thumb Drive. Note the Mount Point and The dev Path and the File system Type i.e. vFAT... If the File System \type is not vFAT, FAT16 or FAT32 you will need to fromat it with gparted. You may want to format the USB Thumb Drive anyway just to \make sure. In any \case delete all files and directorys on the USB drive before you go any ferther with this program."
echo ""
printf "Enter the dev path the USB Thumb Drive is at?"
read DEVX
echo ""
echo "Are you sure $DEVX is the dev path of the USB Thumb Drive... y or n?"
read verify
done
echo ""
verify="n"
while [ "$verify" != y ]
do
printf "What is the Mount Point of the USB Thumb Drive?"
read MOUNTX
echo ""
echo "Are you sure $MOUNTX is the Mount Point of the USB Drive... y or n?"
read verify
done
echo ""
install-mbr --enable A1 --partition 1 --force --timeout 0 $DEVX && check5="yes"
if [ "$check5" = "yes" ]
then
echo "Installing MBR on USB Thumb Dirve... OK"
else
echo "Could not install MBR on USB Thumb Drive"
echo "look above \for \info"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
tar xjf ~/usbbiosfiles/*.tar.bz2 && check7="yes"
if [ "$check7" = "yes" ]
then
echo "Unpacking BIOS.ROM file... OK"
else
echo "Could not unpack BIOS.ROM file"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
gunzip ~/usbbiosfiles/FDOEM.144.gz && check8="yes"
if [ "$check8" = "yes" ]
then
echo "Unpacking FreeDOS files... OK"
else
echo "Could not unpack FreeDOS files"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
mkdir ~/usbbiosfiles/fdoem144 && check9="yes"
if [ "$check9" = "yes" ]
then
echo "Made directory fdoem144 in direcoty usbbiosfiles... OK"
echo ""
echo "Going to \sleep \for 5secs"
else
echo "Could not make directory fdoem144 in usbbiosfiles directory"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
modprobe loop && sleep 5 && check0="yes"
if [ "$check0" = "yes" ]
then
echo "Modprobeing loop... OK"
else
echo "Could not \modprobe loop"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
mount -o loop ~/usbbiosfiles/FDOEM.144 ~/usbbiosfiles/fdoem144 && check10="yes"
if [ "$check10" = "yes" ]
then
echo "Mounting FreeDOS on the fdoem144 directory... OK"
else
echo "Could not \mount FreeDOS on the fdoem144 directory"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
cp ~/usbbiosfiles/fdoem144/* $MOUNTX && check11="yes"
if [ "$check11" = "yes" ]
then
echo "Copying FreeDOS files to $MOUNTX... OK"
else
echo "Could not copy FreeDOS files to $MOUNTX"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
cp ~/usbbiosfiles/*.ROM $MOUNTX && check12="yes"
if [ "$check12" = "yes" ]
then
echo "Copying BIOS.ROM files to $MOUNTX... OK"
else
echo "Could not copy BIOS.ROM files to $MOUNTX"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
sync && check13="yes"
if [ "$check13" = "yes" ]
then
echo "Runing the syncing command... OK"
else
echo "Could not run the syncing command"
echo "look above \for \info"
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this scrip agin"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
rm -r ~/usbbiosfiles
exit
fi
umount ~/usbbiosfiles/fdoem144 && check14="yes"
if [ "$check14" = "yes" ]
then
echo "Unmounting of FreeDOS... OK"
else
echo "Could not unmount FreeDOS"
echo "Look above for errors or problems reported and fix the problem"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this script agin"
rm -r ~/usbbiosfiles
exit
fi
verify="n"
while [ "$verify" != y ]
do
printf "Do you see any errors... yes or no?"
read AN2
echo ""
printf "You answered... $AN2 to errors. Is this correct... y or n?"
read verify
done
echo ""
if [ "$AN2" == "yes" ]
then
echo "User Repoted... Error"
echo "Look above for errors or problems reported and fix the problem"
echo ""
echo "removeing directory usbbiosfiles..."
echo ""
echo "Reformat the USB Stick to FAT32 with gparted"
echo "Fix the problem and run this script agin"
rm -r ~/usbbiosfiles
exit
else
echo "Success"
echo "I did a lot of error checking too and didnt find anything"
echo ""
echo "Go get a pen and paper to write down these instructions"
printf "Then hit the Enter to continue"
read WAIT
echo ""
echo "Now leave the USB Thumb Drive pluged into your computer and Reboot. When the Lenovo Logo POST screen appears hit F2 to enter the CMOS setup utility. Go over to BOOT tab and go down to HardDrive \(Not Boot Order) \then \select the USB Thumb Drive as the 1st hard drve. Then F10 and yes to save changes. Your compter will reboot agin. Then when the Lenovo Logo POST Screen appers on reboot hit F4 to enter the BIOS FLASHING program. The USB Thumb Drive will be seen as the C drive \in the list on the Left, Select it. Then \select the .ROM \file \in the list on the Right and start the BIOS FLASH. \(NOTE Your hart may stop beating... This is normal) Pray to any God you know of and your computer should restart just like normal. Hit F2 and the BIOS will now stay it is 06CN29WW. You will need to \set the boot order to the way you like it and other things \if you need to because they have been changed to the default."
fi
echo ""
echo "End of script"
Last edited by hunterthomson (2008-08-10 11:17:47)

Personally..... (this is just how I would have written it - if it works, then it's good enough for me though )
I would change this whole block:
verify="n"
while [ "$verify" != y ]
do
printf "Do you have mbr installed... yes or no?"
read AN1
echo ""
printf "You answered... $AN1 I have installed mbr. Is this correct... y or n?"
read verify
done
echo ""
if [ "$AN1" == "no" ]
then
echo "Install mbr now. Then run this script agin"
exit
else
echo "contunuing script"
fi
To this much shorter code:
MBR='/usr/bin/install-mbr' # Or where ever you expect it to be
if [ ! -x $MBR ] ; then
echo "mbr doesn't appear to be installed."
echo "If it is installed, check it's location, make sure it's executable and then make sure the MBR variable in this script is correct"
exit 1
fi
I wouldn't have used the checkXX variables for each stage:
mkdir ~/usbbiosfiles
if [ $? != 0 ] ; then
#failed
echo "Could not \make directory usbbiosfiles"
echo "look above \for \info"
echo "Fix the problem and run this scrip agin"
exit 1
else
echo "Made directory usbbiosfiles... OK"
fi
There is an issue with the way you do your verifications - the user can never get out unless they answer 'y' or hit CTRL+C. Something like this gives them options:
verify="n"
while [ "$verify" != "y" && "$verify" != "n" ]; do
echo "You need to answer 'y'es or 'n'o"
read verify
echo $verify | tr "[:upper:]" "[:lower:]" # This converts the answer to lowercase so replies entered in upper case will still work
done
if [ $verify != 'y' ] ; then
exit 1
fi
One last thing I try to do in scripts... Declare all your binaries as variables at the start of the program, then execute the binary program by using the variable. For example:
# Binaries
TAR='/bin/tar'
CP='/bin/cp'
CHMOD='/bin/chmod'
# Execute tar and chmod the created file
$TAR cvzf /tmp/tarfile.tar.gz /etc/*.conf
$CHMOD 400 /etc/*.conf
This way, it's easy to change the path in future without having to hunt through the script if the paths change, and it also ensures you're calling the programs using the full paths to make sure you're not executing some strange variant or alias that someone has setup. If I use `chmod` 30 times in a script, and the path changes in the future or on a different system (`chmod` is a bad example cause it's highly unlikely to change, but you know what I mean), then all you need to do is update the variable at the start of the script, and it all works again without having to script-hunt and change it 30 times.

Best IDE & Platform Configuration? What do you think?

What do you think the best IDE is out there? I want to compile and create applications as well as servlets and beans, but my focus would be on the beans, servlets, jsp, etc, the web stuff. Once I have the IDE for that, what is the best configuration for developing under that environment. For example I would like to use the the JavaMail API as well, and that is available for the J2EE. So I can install both the J2SE and J2EE SDK's right? Should I accept their default installation directories? Is it possible to move files, the .jar files for example over the to a single directory for centralization? Help, trying to get an understaning how to create a nice development environment. Simple, efficient, etc.
Thanks so much!!
Terry

I personally think Eclipse is outstanding. I used JBuilder for a while, but it insisted on formatting code the JBuilder way. Eclipse also has refactoring, which is a major bonus. Moving classes is now a few clicks instead of performing a search-replace on all your files. There are UML and dozens of other types of plug-in.
As far as setting-up your environment, I normally duplicate a web application's deployment. So, the external JAR's I need are in WEB-INF/lib. The IDE should take care of classpath issues, if you perform the initial project set-up properly. I would also learn Jakarta's Ant. It makes deployment a lot easier, at the expense of some up-front development.
- Saish
"My karma ran over your dogma." - Anon

Adobe, what do you think about that ?

- one day I was demoing DPS to 35 people in Paris. The whole day the servers were barely accessible. For the reputation and reliability of DPS that was wonderful.
- another day I was doing a little DPS demo for Adobe. Again the same problem.
- another day, the demo was ruined because the servers were so slow.
- this Monday morning, I open my iPad and I can see my latest Folio in ACV.
In the afternoon I join Adobe reps and partners and other VIPs in London for the launch of CS6. There I go with my iPad and what a surprise when I want to show the Folio to an Adobe representative ?
Despite being signed in, all my folios where archived and all in Download state. I could not access a WiFi and even if I could I think that downloading 500 Mb would be impossible.
Many people where asking me :
—"And are you teaching DPS ?"
– I said "Yes, I'm even working on it for real projects."
— "Do you have one to show us ?"
– "No, because Adobe's software, for a reason that I don't understand, deleted all my folios a few moments ago and I would have to redownload them again. ACV sucks".
People to who I have talked to where Adobe people, chiefs of graphic studios (newspaper, agency,...), potential clients for DPS,...
There was even of Adobe person that told me : "We are receiving a lot of complaints about the technical model of DPS, and you're right, it's terrible".
There are so many problems with this app and with the servers.
DPS's reputation will may be better when one day we just play offline with the folios like a PDF in GoodReader for instance.
DPS is exploding my bandwidth.

Peter, that is sad. If a publisher decides to pull the issue from the
server, that's like burning down their own library of things.
Apple wanted adobe to stop downloading such large data into the storage
that will be backed up. So issues now go into the cache, that will not be
uploaded to the Icloud storage.
Because you buy a 64gb iPad, but get only 2Gb of online storage.
—Johannes
(mobil gesendet)
Am 26.04.2012 18:35 schrieb "Peter Villevoye" <[email protected]>:
Re: Adobe, what do you think about that ? created by Peter Villevoye<http://forums.adobe.com/people/Peter+Villevoye>in
Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/4363125#4363125

What do you think of Live Chat Agent Emil's Conduct?

I have attached a transcript of a chat that I had a couple days ago with a Verizon Agent. The chat was to help me resolve a password issue. The e-mail account that I was asking about was a sub-account that was set up years ago for my daughter. That's why a female name showed up on the chat even though I'm Elizabeth's father.
The chat did resolve my issue. However, I felt that a number of statements from the Agent were unusual at best and inappropriate at worst. Some people probably will find nothing wrong with the Agent's behavior, but I do. I'd appreciate feedback from the community. What do you think about Emil's conduct?
I have changed names, including that of the Agent, but for any Verizon representative who is monitoring this post, the chat ID number is accurate.
{edited for privacy}

T.O.S. violation! Paying customers are not
allowed to call-out moderators/chat or customer service by name
on the board.
You can not display anything that is disruptive or anything that will
incite a riot. This is a peer-to-peer board, where we all hold hands
and cry together for being deceived by a company who used to extend
decent service.
Yes, I used chat to reactivate my account that was erroneously deactivated.
Problem resolved (not as quicly as stated by chat) within a few hours.

What do you think about the html5?

I've been seeing developers philosophizing about the future, and I want to know what do you think about the brand new html5?
mainly because the html5 can take out of the market technology ( flex ).
thanks for the opinion!!!
[email protected]

Yep this is most definitely not just a rumor, I've found plenty of sources talking about this.
Here's someone's take on HTML5, a non-Adobe perspective, from a Silverlight developer. I thought this would be interesting to mention. Not sure I agree 100% with everything said (IE may not be most used browser and I don't believe in DRM), but it's an interesting read anyway:
Yes, you can do a LOT of stuff with HTML5 + JS that Silverlight is good for. But HTML5 will only reach Candidate Recommendation status in 2012 - if Silverlight keeps the current pace, it will be at V7 by then.
HTML5 will only get you approximately what Silverlight had at V1.0. A Canvas element, some video playback capabilites, and a Javascript programming model. Can you imagine how further advanced Silverlight 4 is at the moment?
Actually, scratch that - the video quality and availability of HTML5 is a lot worse than what Silverlight has to offer. There is no DRM, no Smooth Streaming, not even full screen! No GPU acceleration either. Even the codec HTML5 has to support is not standardized! This results in Firefox 3.6 having only Theora decoder, and Youtube experimenting with HTML in H.264 (on the same day FF3.6 launched), only playable in approx. 4-5% of the world's browsers.
Internet Explorer is still the most widely used browser on the web, and does not have HTML5. Currently, there are more Silverlight capable browsers browsing the web than HTML5 compatible ones. I don't think that in the next 3 years you will be able to create an HTML5 app and hope that at least 50% of the world's population can view it without switching browsers. (and remember: installing a plugin is a lot less hassle than switching to a new browser!)
HTML5 will not be truly cross-browser standard for quite a long time, if ever. There are too many things that the browser developer can do as they wish - just think about the aforementioned video codec issue. There are too many little differences in each browser's Javascript implementation to make it really portable.
The developer story: nothing in the HTML + JS world comes close to the awesome Visual Studio and Expression Blend tools. Javascript is cool for small apps, but cannot hold a candle to C# when it comes to serious development. Fighting with browser and OS incompatilities takes up a huge amount of time for any HTML website or web app - with Silverlight you don't have this.
Just compare what the best HTML / Ajax company in the world (Google) did with maps, and what MS did to see the difference. Go tohttp://maps.google.com/ (watch out - the Streetview part is in Flash, not Ajax), and compare it to http://www.bing.com/maps/explore/. That is the difference I am talking about.
Of course he means (or should have meant) Flex/Flash rather than just Flash. As for the GWT and other AJAX fanboys who I guess think browser compatibility problems are going to be a thing of the past (or won't be a drag on corporate bottom lines - haha), it makes you wonder what other wild fantasies they're envisioning for the future. Next they'll come and tell us XML-based protocols are going to be as fast as AMF...

What do you think about our design

Dear sir, madame,
What do you think about our design:
Mini Paarden shop
Looking forward hearing your opinion.
Kind regards,
Mariska

Hello Mariska,
Browsing on an iPad, the search bar + cart Infos are hidden on the right hand side of the page (I need to scroll to see it). Depending on your target audience and the devices they uses, it might be an issue if they can't complete the order process because they don't see where the cart is...
Apart from that, the design overall strikes me as clear enough to be browsable, IMO it does the job!

Search by Problem/Issue in BTK, what do you think??

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