Search Complaints: wrong Statuses are displayed

Hello Experts.
I am working with SAP CRM 7.0 and I have an issue when it comes to searching for Complaints.
When I search for all Complaints, I see statuses 'open', 'completed', etc...but I do not see my statuses 'pending', 'concluded' and 'responded to customer'! (the other fields are ok, such as description, sold-to-party, priority, transaction type...the problem is just with field 'status', which brings the wrong statuses).
In other words, I have my own User Status profile customized, with three different statuses: Pending, Concluded and Responded to Customer. However when I search for my Complaints I cannot view my statuses. Other statues are shown instead.
Any ideas on how to solve this?
<< Moderator message - Please do not offer points >>
Thanks a lot in adavance.
Luis.
Edited by: Rob Burbank on Nov 19, 2010 5:03 PM

Hello dear Mittal,
I have found out a way to solve this!
The problem is that some fields are hidden in the configuration of the Design Layer. (spro - crm - ui framework - ui framework definition - design layer - copy sap design objects)...if you see object type BT120_CPL you will see that the design object status is hidden.
There is a configuration to deactivate hiding of fields: spro - crm - ui framework - ui framework definition - design layer - deactivate hiding of fields)...so now, everything in the attributes is available, either in the 'display' or 'shown', and I can move the fields...user status now shows as well in the 'display'!
Thanks for your help...
Luis.

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