Search contacts by last name

I have recently deployed a new BB Pearl 9100 to a user that is attached to a BES server w/ MS Exchange 2003.  This is the users first blackberry coming from a Nokia device.  They are used to viewing their contacts by typing in the first character of the contacts last name such as "S" for 'John Smith" and all contacts whose last name starts with "S" are displayed.
On the current BB 9100 I can change the sort option on the phone by going to Contacts | Options | Contact Display and Actions | Sort By: Last Name. But when the user searches the contacts and types the letter "S" for 'John Smith' on the Blackberry, the user is shown all contacts that contain the letter "S" (first name, last name, or company).  I know that you can type"SMI" to narrow your query but is there a function on the device or a BES policy that can be applied to display/search for contacts in the manner that they are used to?
Any help is appreciated.
-Craig

they can maybe change the name to SmithJohn.
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