Search Contacts & Directory fails

End users using OWA on Exchange 2013 CU5. Doesn't matter what browser or any other client-side information. I can give myself delegate access to various mailboxes and come up with the same error.
They compose a new message. Type the name in the To.. field and the application pops the drop-down with the magnifying glass that reads "Search Contacts & Directory". When you click, it states in the same box "Can't connect. Please
try again later."
Troubleshooting steps, thus far:
Recycle OWA Application Pools.
Recycle ECP Application Pools.
Recycle OAB Application Pools (yes, I know, this is for Outlook only).
Restart all CAS servers.
Nothing works. Has anyone else seen this and found a fix for it? It has to be something simple that I am missing.

Hi,
From your description, I would like to verify if the email address you search can be listed in Default Global Address List.
Open EAC -> organization -> address lists -> Default Global Address List
Best regards,
Amy Wang
TechNet Community Support

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    xmlns:xsi="http://www.w3.org/2001/XMLSchemainstance">
    <DATA>
    <item>
    </BIC/ZG_CWW010>1000<//BIC/ZG_CWW010>
    </BIC/ZVKY_CHK>1<//BIC/ZVKY_CHK>
    </item>
    </DATA>
    </ns1:MI_VCNdatatoBI>
    i can sent message from there (component monitoring > Non-Central Adapter Engines) but unable to get it at message monitoring and at BI side.
    dushyant.

    thanks,
    but i have adepter type XI
    and i am folowing step of this lonk and there is no need to create fild adepter type according to that and almost done but while sending message through config. monitor in RWB it goes but not coming in mess monitoring and at bi side
    see 4.5 > 3 and 4 topic and 4.6 > 3,4,5
    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/f027dde5-e16e-2910-97a4-f231046429f2
    now what to do?
    dushyant,

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