Search Customers using Contact Phone in R12

Hi,
We are using Ebusiness Suite 12.0.4 and for specific business reason the end customer(person) are defined as ship to contact of one generic Customer account(Organization). This has lead to data where there is one customer account having 100's of shipto sites, and each site has one or more contact person defined. Now the problem we are facing is searching for a specific customer contact.
With the change in the UI in R12, we have search fields for contact name and contact phone number in the search screen, but when we search for a given contact name or a phone number, it returns Customer Account, and on clicking details of that account, we get all the sites(not the one corresponding to the contact or phone from the search criteria). So the user has to go through all the sites to get to specific contact.
We need the ability to go to a specific contact point directly after the search. Has anyone faced this issue before? Any insight on how to achieve this functionality would be helpful.
Thanks,
Nitin

Hi
We have faced this issue as well. The contacts arent linked to the sites directly but I see it linked to the cust account.
I am not sure if thats the way its supposed to be or we arent interpretting them correctly.
FM

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