Search Feature error RoboHelp 10

RoboHelp 10.  Opened project in Window 7.   When Webhelp is generated Search feature not working.  Error: Failed to initialize database. It was working in Windows XP.
What do I do?

Hi there
Seems a similar thread had the same issue. See if the thread linked below has any value in helping fix this:
Click here to view
Of particular note, I think there were some PDF files in Baggage that caused the issue.
Cheers... Rick

Similar Messages

  • RoboHelp 10 WebHelp search feature not working?

    Hi all,
    I am using the Adobe Technical Communication Suite 4 and cannot get RoboHelp 10 to generate a WebHelp product with search capabilities.
    I have created a RoboHelp 10 WebHelp project and imported FrameMaker 11 files.
    Everything seems okay, but when I search in Internet Explorer 10, nothing happens.  I can even be on the same page as a term and enter the term in the box,
    but then nothing happenns. I also tried:  Opera, Firefox, Chrome and Safari browsers and still no results in the WebHelp search results.
    Actually, I get one word by default and that word is:  "null".
    Any idea on what is causing this?  I have a deliverable due soon, and I need to get this search capability working.
    Thanks in advance for your suggestions.
    I am using the latest patch too - RoboHelp 10.0.0.287
    Regards,
    Jim

    Hi Jeff,
    Thanks for the reply.  I am not sure if it is Java, although I did download Java to make sure I had the latest update.  I am running on a Windows 7 64 Bit Dell Laptop with Adobe TCS 4.
    I just saw a different post - but related to this post on the topic and I think it has to do something with the XML files that are created during the normal generation process.
    I have a feeling that there is something wrong with my XML files and the reason I say that is because I can generate one of the sample RoboHelp projects to WebHelp and then use IE 10 to search and the results
    come up right away, but when I do a WebHelp generate on my project the search does not work.
    Here is that related thread:
    http://forums.adobe.com/thread/798369
    Search Error: Failed to initialize database
    Mar 1, 2011 12:33 PM
    That thread dealt with RoboHelp 8 and I am using RoboHelp 10, but I think the problem is probably the same.
    My questions are as follows:
    I have a customer deliverable on Monday with several hundred files and a search mechanism that does not work at all.  Can I copy the search mechanism from the sample project and then put it into my project?
    Are the XML files generic or specific to each project?
    How many XML, Javascript and other RoboHelp type files are used to make the search functionality work?  I was thinking of populating one of those sample files, that has already been started with my files to see if that would get things going in the right direction - with the idea of removing all the sample files from that project and replacing them with my files, but, I have over 400 files, including references to foldout drawings and vendor manuals (baggage files) and it would probably take too much time to make that happen.
    With that said, if you or anyone else has ideas on how I could get this search engine working, I would really, really appreciate it.
    My current file structure is like this:
    Main Project Folder
        !ScreenLayout
        My Project File1
        My Project File2
        My Project File3
        resource
        whdata
        whgdata
        whxdata
        Frnt_Cov.htm
        Frnt_Cov_csh.htm
        Frnt_Cov_rhc.htm
        All RoboHelp graphics, javascripts and .htm files
    There does NOT seem to these folders that are in the sample:
    !Language!
    !SkinSubFolder!
    !SSL!
    The !ScreenLayout! folder is the only one present.  Does this have anything to do with only having MultiScreen HTML5 and WebHelp (Primary Layout) for my project settings?
    Again the most notable difference I see, is between the folders NOT included in my project (!Language!, !SkinSubFolder! and !SSL!).  I am not sure why these folders are not included in WebHelp.
    Thanks for taking the time to read this, as well as for any suggestions that can be offered.  I really need to get the search feature working by tomorrow.
    Regards,
    Jim

  • The ipad safari on facebook will echo characters on the search feature.  Please fix this STUPID error!  At the least, investigate it and come to a suitable response.  Stupid things like this are making me lose faith and interest in Apple products.

    The ipad safari on facebook will echo characters on the search feature.  Please fix this STUPID error!  At the least, investigate it and come to a suitable response.  Stupid things like this are making me lose faith and interest in Apple products.

    This is a user Forum, No one here works for Apple.
    If you can be a bit more clear with what your problem is, maybe someone here can help you find a solution.

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    I have a RoboHelp 9 project in which the user does not want the Index. The only way I could delete it was to click on the Delete button for each entry until the Index was blank. So that worked. Only problem is that it created a mess of the Search feature. There are now numbers and letters in Search that link to topics. We want the Search feature disabled. Any suggestions?

    Hi there
    What is your output type?
    If it's WebHelp, look at the Single Source Layout properties. In the properties you will find an area with check boxes that allow you to turn off Index, Search, Glossary, Etc.
    Click the area on the left that is labeled Navigation and just clear the check marks from what you wish to turn off.
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  • Oracle Help search feature doesn't work with RoboHelp generated output

    I am using RoboHelp HTML, Version 10 on Windows 7.  I am able to generate Oracle Help output and integrate it with my Java application.  When I do this, the Content and Index tabs work fine, but the Search feature does not. Regardless of what search term I try, I get no search results.  In generating the Oracle Help output, I used the default options throughout.
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    Dear Peter,
    I met the following problem, and please help me.
    My English (not Chinese) operating system: Windows XP
    Version: 2002
    Before using RoboHelp 7 to generate Webhelp, I perform the
    following steps:
    1. Control Panel->Regional Options
    2. On the "Languages" page make sure make sure you check the
    box "Install files for East Asian languages".
    3. On the "Advanced" page select "Chinese" from the language
    dropdown list.
    Then I perform the following steps:
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  • Is the search feature no longer working?

    I have been trying to search the KBase for answers to posters questions but no matter what text I type in I simply get sent to a page that asks me to select a country, when I do it simply takes me to the main forum page. The same thing happens on the main forum page also. No matter what you do it won't work. If you are in a specific forum and use the search feature it will work within that forum but I cannot get it to work using the advanced search or on a search for a particular Kbase article. Even some of the links to kbase articles that I had return me with the same error. In fact, all of them do.
    It seems a shame that all that knowledge is going to waste!!
    Is there any idea what is happening and a timetable as to when it will be operational again?

    Hi Al --
    I've experienced this, too. I don't know the cause, but a work-around is, when you get that "select a country page," simply hit the "back" button on your browser so that you're once again on the search page and then hit the search button again.
    It's worked for me in the past and I just tried it again just now to make sure and it still works.
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  • Assistance with Search Feature used in WebHelp output

    Hi Friends,
    I have a specific requirement. I am trying to copy and paste a few HTML files in the WebHelp output folder from an external source and display these topic in the final WebHelp output. I was successful in updating the TOC ; merged index entries and glosarry terms and definitions. The external topics appear in the WebHelp output. However, I am not able to understand how my topics can be included in the Search feature. As of now the Search option only searches for key words within the default project topics. How can I extend this search to HTML pages that I have manually copied within the WebHelp output folder?

    Welcome to our community
    I'm more than a bit confused here. Why are you manually copying the pages? It seems that you don't mind the pages living amongst the other WebHelp pages. So why not simply copy them into the project? That way they would be included in the search.
    If for some reason that's undesirable, you might look into configuring ZoomSearch. Look at the link below for that.
    Click here to view
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7, 8 or 9 within the day!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

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    hi i need help with this please..... i wanted to add a search feature for a flash website....i am adding some data lists to the website and i wanted to have a search feature.....could you also please advise me if i should use xml for adding the lists or should i just add it in flash using the text tool. thanks a lot.

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    I think before anything worthwhile can be offered, we need to define exactly what it is you are doing and where you are doing it.
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    In the Topic Properties on the Index tab?
    In the Project Set-up pod in the External Content Search area? (RoboHelp 9)
    In the Index designer pod?
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    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7, 8 or 9 within the day!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • FlashPro Output  - Search Feature

    I am using RHv6, my output is FlashPro, I was wondering if
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    Welcome to our community, Cliff
    With the FlashHelp Pro output, you should be publishing to
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  • Search feature in BI 7 works sporadically

    Hi guru jis,
    I have been in a BI 7 lab testing some steps for about a month now and have finally run into a few problems which I am not sure how to work around.
    Sometimes after I create an object, for example a datasource, then choose to search for it, the search will not find it.  Yet, if I browse to it I am able to locate it in most cases.  It also seems to happen that later on the search starts working, although if I deliberately log off and back into BI or refresh the sessions that doesn't help.  I am unable to give the steps to duplicate since this seems to be a sporadic issue, and so I'd like to first just ask a basic question: are there any known issues or problems with the search feature in BI 7 or something obvious I could be overlooking? Id fifn't seem to have this in BW3.5 although it has been a while since I used it so my memory could be fuzzy.
    I can provide a specific example of required.
    TIA

    Hi,
    Here i mean get a support from OSS-SAP team, put/raise a request to them ...
    And r u getting any error while tracing thru find, search the log in SM21.
    And also if it is authorization related u can chk in SU53...
    Or for ur refernce i can give u some Notes:
    Note 535053 - Delivery / upgrade TREX Search Engine for Expert Finder
    Note 966132 - Metadata search error: TREX engine not fully installed
    Note 817145 - Composite SAP note/overview: TREX troubleshooting(Imp)
    Note 1115035 - TREX 6.1/7.00/7.10: Use same TREX for different applications
    Note 700771 - TREX 6.1/7.00: How to activate a TREX extension
    Note 995719 - Metadata search error: TREX engine not fully installed
    Chk this also
    http://help.sap.com/saphelp_nw70/helpdata/EN/b3/a86642a3423654e10000000a155106/frameset.htm
    rgds,
    Edited by: Krishna Rao on Apr 8, 2009 3:26 AM

  • Okay, i have 2 bugs with maverick.  First, when I delete a file within a window, the files deletes but the preview doesn't delete until I close the window and reopen it.  Second, I work on a network of computers and the search feature is now buggy...

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