Search for Configuration Items

Hello all,
Hopefully I am asking this question in the correct forum as I wasn't quite sure. I have a question that I can't seem to find a good answer on the internet and was hoping someone can help me.
When you have something like an SR, you have the Related Items field where you can add someone as a Configuration Item. Is there a way to search for people in there when looking for tickets? So if I type into the search bar John Doe, I am only
getting things that he is affected user on and not the related user on.
The reason is that we get audited and the audit teams need to be able to easily find tickets related to a particular user. So right now, if the service desk gets a request to add 10 users to a group they are making 10 individual SRs to get that affected
user. That way when the auditor goes into the ticketing system and types John Doe, they get the single SR where he was added. I am trying to simplify this for the service desk and save them time but I still need a simple search for the auditors.
Thank you.

Correct forum, but it looks like is by desgin.
Thank you for the answer. I was hoping that wasn't the case and it was just something I didn't know how to do.

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