Search Function in Variable selection field

Hi all!
For some reason the search option in the selecting filters screen doesn't work for all of our characteristics.
It can find materials ok, but we don't seem to be able to search for customers or some other fields. This in on BI7, and I'm definitely using the right case and the Text field to search on.
Any help or advice would be much appreciated!
Thanks,
Rhys

Does anyone have an idea how we could fix this issue?

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