Search issue with Outlook 2010 SP2 in Online mode

We are dealing with a weird issue that started after a routine maintenance window this past week. We took our Exchange 2010 server down while we performed maintenance on our SANs. After bring the servers back up we have developed an issue in
Outlook with searching. When a user searches for emails only those that are before the outage are returned in the resultant set even if an email from after the outage matches the search. However, if you search from OWA all the expected results
are returned. Please remember that we are in Online mode with Outlook and not cached mode.
I can say that I have checked Exchange and it appears that all indexes are fine and the fact that OWA returns the correct result would prove that.
One other thing to note. If you do an Advanced Find in Outlook and select frequently-used text fields it give weird search results, but it will include the emails from this week.
What am I missing? I can't think of anything else to look for.

Hi,
Based on my knowledge, when Outlook is in Online Mode, the search is based on the Exchange Search Service. Although the search works on OWA, I still suggest you try re-indexing on Exchange Server to check the result.
Moreover, there are some steps we can perform to narrow down this issue:
1. Switch to Cached Exchange Mode, then the Index is based on the local computer, check if then the issue persists. If the issue persists, we can say it's not about the index, maybe something else stops Outlook from searching properly, such as an add-in.
Also, it can be a workaround if it works in Cached Mode.
2. Create a new Outlook Profile to setup the account, check if the problem persists. Please do not remove the previous profile as this is just a test, I want to know if the problem persists with a new profile.
Please feel free to post back with more details.
Regards,
Melon Chen
Forum Support
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Similar Messages

Deploy Default Font Settings with Outlook 2010 SP2

Hi team
Until Office 2010 SP1 it was possible to deploy a registry key to set the default fonts in Outlook. This was the following key:
HKCU\Software\Microsoft\Office\14.0\Common\MailSettings\...
This keys remained after a user logged in the first time to a computer resp. after the user started Outlook the first time.
Now with installed SP2, this keys are deleted after the first start of Outlook and a REG_EXPAND_SZ string called "Template" is created.
Is this issue known and whats the solution to deploy default fonts in Outlook 2010 SP2.
Regards,
Stephen

Hi,
Please add the registry key manually after the user logged in the first time, does this registry key still takes effect then? If yes, try to deploy this registry key via OCT to check the result.
For this kind of issue, one method I suggest is to deploy a NormalEmail.dotm template to users, in which the default font has been configured. For example, put it on a network shared location, use a startup script to remove the existing template on the user's
client, then copy the shared template to each user's local path. The location should be: C:\Users\<username>\AppData\Roaming\Microsoft\Templates.
Regards,
Melon Chen
Forum Support
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Sync issue with Outlook 2010

Hi,
Not sure if this would be the correct place for this, but here is my issue
We have a client with Exchange 2010, and Outlook 2010 and they seem to be getting sync issues. the error that comes up is
10:58:52 Synchronizer Version 14.0.6117
10:58:52 Synchronizing Mailbox "User Mailbox"
10:58:52 Synchronizing local changes in folder 'Inbox'
10:58:52 Uploading to server "server.domain"
10:58:52 Synchronization of some deletions failed.
10:58:52                  [0-130]
10:58:52            2 item(s) deleted in online folder
10:58:52 Done
And here is another example
10:27:20 Synchronizer Version 14.0.6117
10:27:20 Synchronizing Mailbox "User Mailbox"
10:27:20 Synchronizing Hierarchy
10:27:20 Synchronizing local changes in folder 'move folder'
10:27:20 Uploading to server "Server.domain"
10:27:20 Synchronization of some deletions failed.
10:27:20                  [0-130]
10:27:21            3 item(s) added to online folder
10:27:21            3 item(s) deleted in online folder
10:27:21 Synchronizing local changes in folder 'move folder 2'
10:27:21 Uploading to server
"Server.domain"
10:27:21            4 item(s) added to online folder
10:27:21 Downloading from server
"Server.domain"
10:27:21 Done
10:27:25 Microsoft Exchange offline address book
10:27:25 Download successful
Now I have tried some of the standard troubleshooting steps but it seems to keep happening.
This is what I have tried
1) turned off any 3rd part addins
2) turned on outlook logging, but it does not seem to indicate any errors, or I may not be reading it right
3) removed the ost file, and let outlook recreate it
4) turned off cache mode, and turned off offline file, re-open outlook turned back on offline file, cache mode
5) removed exchange support files for outlook, and repaired office
So I am not sure where to proceed from here.
Thanks
Tim

Hello Tim,
Is there any new update on this thread?
Thanks,
Simon
Exchange Forum Support
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[email protected]

Strange drag and drop email issue with Outlook 2010

Has anyone experienced this? It only started happening recently. It may have something to do with an installation of the most recent Office 2010 service pack. Here's the scenario: Using Outlook 2010 professional Try dragging an email from the email list
on the right into the list of folders on the left in order to file it When the drag crosses the email list to the folder list, the email drops into some random folder The drag operation picks up a random folder and now has a random folder attached to the drag
In other words, the email disappears somewhere and is replaced by a folder in the drag operation. It's not a mouse button issue as this doesn't happen anywhere else on the system while dragging, only in Outlook. Any thoughts?
my PC Techs http://www.mypctechs.com

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these Method to troubleshoot.
Method A
Start outlook in Safe Mode, Press and hold the
CTRL key, and then click Outlook program
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Outlook program, we can try to disable
them.
Method B
We can try to create a new profile in Microsoft Office Outlook 2010 to test the issue, follow these steps:
1.
Exit Outlook.
2.
Go to Start > Control Panel, click or double-click Mail.
3.
Click Show Profiles. Choose Prompt for a profile to be used.
4.
Click Add.
5.
Type a name for the profile, and then click OK.
6.
Highlight the profile, and choose Properties. Then Email Accounts..., add your email account in the profile.
7.
Start Outlook, and choose this new profile.
If this problem does not occur in the new Outlook profile, the old Outlook profile is corrupted. We can delete that and use a new Outlook profile.
More information you can refer to this KB article:
http://support.microsoft.com/kb/829918
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Best Regards,
William Zhou
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for
TechNet Subscriber Support, contact
[email protected]

Relply/Forward Issues with Outlook 2010

When I do a reply to all on a message I have received from a user of Outlook 2010 which has multiple addressees, my addressees name is broken down into two different addressees. For example if John Doe, Jay Smith and Laura Jones are addressees, either on the to: or cc: line. Their names are broken down to addressees listed as "John, Doe, Jay, Smith, Laura, Jones" and messages are sent out to six individuals with the above as part of their name rather than the three for which it was intended. I checked using an older version of Outlook and this does not occur, it appears to happen only with messages received from senders using Outlook 2010 on their machines. I use my iPhone for corporate business and this error could result in dire consequences. Any idea what the issue is?

I finally resolved this... by changing everything over to a new laptop. I had been running iTunes on a Vista desktop, and moved Outlook and iTunes to a Win7 x64 laptop. Once I got everything installed, I copied the iTunes folder to the laptop, transferred the purchases, backed up the iPhone and iPad to the new iTunes, and then synched them. Set iTunes to sync Calendar, Contacts, Mail, and Notes on both, and resynched. Once this was done and I verified that everything was intact on both the iPhone and the iPad, I tried entering a calendar event on the phone and then did another sync. The event showed up in Outlook. I then deleted the event from Outlook and did another sync and the event was gone from the iPhone. Did the same with the iPad and got the same results. So this apparently was something related to the desktop or Vista; I never got it resolved on the desktop. Not sure what it could be, but now that it's resolved I'm going to leave it alone. Maybe after I upgrade to an iPhone 5, I might try messing with the iPhone 4s on the Vista desktop. If I do, and happen to get it resolved, I'll surely post something regarding that.

Strange issue with Outlook 2010

Hi All,
Thank you for looking into this!
We have a strange problem; Once Laptop is connected to VPN (Checkpoint), Outlook 2010 shows "Trying to connect".
I go to Connection Status Window and see one CAS Server listing but "Interface" column shows nothing. It is blank.
After doing Ipconfig /all on the PC, I can see VPN adapter is listing first, but I don't see Default Gateway for VPN adapter. I can see Default Gateway assigned to WiFi Adapter. Could that be an issue? I can ping domain name successfully. I can ping CAS
Server also. Nslookup resolves CAS to an IP Address.
It works without any issues once Laptop is connected to LAN.
Your help is greatly appreciated!
Thanks,
Nratawa

check if this helps:
http://serverfault.com/questions/352974/force-outlook-2007-2010-to-use-ip-address-for-exchange-server-instead-of-host-na
Flynn

Outlook 2010 going into "Online" mode

Hi friends, i need assistance in getting this issue sorted. Here is the situation:
My client has a small user base (around 25 users) where all users work on Citrix Terminal Server and access their emails using Outlook 2010. As the client has multiple domains, so all users have more than one email addresses configured in their outlook.
They are running on-premises Exchange Server version 2010
Outlook for all the users is running in a non-cached mode, so Outlook status always says "Online with: Microsoft Exchange" (as expected). I have a single user whose one of the 3 email accounts status changes to "Online"
mode from "Online with: Microsoft Exchange" after few days. When the status says "Online", his outgoing emails for that particular mailbox gets stuck in Outbox and the entire Mailbox goes dumb. Only
resolution so far discovered is to recreate his Outlook profile. This is just a sort of workaround. I have also searched event logs on the Exchange Server and Citrix Terminal Server, nothing relevant found. I have also tried creating his new Citrix Profile,
hasn't made much difference. Is there anyone who has experienced the same issue or can help be diagnosing the problem? Your response will be highly appreciated. Thanks.

Hello,
When the status change to "Online", we may first try sending email from OWA to see the result.
In addition, we may also check the Outlook Connection Status. To do this, hold
Ctrl key and right click Outlook icon in system tray, and then select
Connection Status. Check if the Status column shows Established or Disconnected.
If the status shows Disconnected, we may try to run Test Email AutoConfiguration tool to see if Outlook connects to a correct record. To do this, hold
Ctrl key and right click Outlook icon in system tray, then select
Test E-mail AutoConfiguration. Type the email address and password, keep only "Use AutoDiscover" selected and click
Test button.
Please provide us with the results you get for further troubleshooting.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 SP2 - Error when editing shared calendar: Post Exchange 2013 CU2 Migration

Hi there,
I have a strange comportment with Outlook 2010 SP2 and Exchange 2013 CU2 and i really need your help.
Frequently, when an user (who has the good permissions for) want to edit a shared calendar (edit a meeting or add one), he has this error message:
" Cannot display the folder. Your server administrator has limited the number of items you can open simultaneously. Try closing message you have opened or removing attachments and images from unsent messages you are composing "
I see anything in the Exchange server event log but i have each time, an error message in the client event log:
" Microsoft Office14 Alerts ID 300"
Everything work very well with Outlook 2013.
Many thanks in advance for your assistance, and I am looking forward to reading from you.

Hi,
According to your description, the issue is related to your Office 2010 client.
And the issue can be resolved by installing the Microsoft Office 2010 Deployment Kit.
Here are the steps you can refer to :
1. Open a command prompt with administrative permissions.
2. Browse to the directory that contains the Offvirt.msi.
3. At the command prompt, run the following command:
msiexec /i OffVirt.msi [licensing flags]
You must enter a correct licensing flag in the following list to correctly configure the Deployment Kit. Otherwise, functionality may be incorrect.
For more information, you can refer to the following article:
http://blogs.technet.com/b/virtualworld/archive/2010/07/07/microsoft-has-encountered-an-error-with-licensing-and-will-need-to-close.aspx
If you have any question, please feel free to let me know.
Thanks,
Angela
Angela Shi
TechNet Community Support

No default search folders in Outlook 2010

Hi there,
I joined a new company and we use Exchange 2010 SP3 UR6 with Outlook 2010. All users are using Online-Mode, nothing cached. Nobody has the default search folders. I ran outlook with /cleanfinders /resetfolders, nothing.
It's not vital of course, but I'm still wondering how that can be. New and old mailboxes only have the "root" Search Folder. Left click on it does nothing (is this normal? From my memory I don't think so), right click offers to create a new one...
Cheers

Hi,
Your administrator can specify whether to create the standard default Search Folders when Outlook starts for the first time by using group policy. See:
Please contact your administrator and confirm if he has applied the policy. For your reference:
http://technet.microsoft.com/en-us/library/cc179004(v=office.12).aspx
Note: This article is for Outlook 2007, it also applies to Outlook 2010.
-> Left click on it does nothing (is this normal? From my memory I don't think so), right click offers to create a new one...
This is the default behavior, we need to use right click > New Search Folder to create new search folders.
Hope this helps.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Thank you for the information, that is what I wanted to know. Curiously I did not find such group policy...

No Default Mail Client Error with Outlook 2010, Server 2008 R2 Terminal Server, and TAM

We are running a software package on a Windows 2008 R2 Terminal Server called TAM (The Agency Manager) along with Outlook 2010. The application uses a MAPI connection to retrieve mail data from Outlook to be able to send and receive messages inside
the application. On our individual PC's this works just fine, but on the Terminal Server users we get the message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook
and set it as the default mail client."
I've tried the steps listed in KB 813745 which tells you to delete the registry keys and run a repair in Office, but that didn't resolve the issue. I've searched on this issue, but haven't found anything useful. Any suggestions would be much
appreciated.

Try to set DEP and add outlook.exe. I had outlook 2007 same problem. With DEP enabled and outlook, word en excel also added to the list it worked again.
You can find it under this computer, properties, then change settings. Click advanced tab and then select the first "settings" option.The click the "Data Execution Prevention" (DEP) and select the last option and add the office programs
there.
Hope this helps.

Error Office11ShipAssert in Outlook 2010 SP2

Good Day,
About a week ago after I applied SP2 give or take I started getting the following error (listed below) in the app event log and the error repeats itself over and over again.
I have repaired Office with no luck. It appears to be related to Outlook from what I can see from the event log yet I can't even find what Office11ShipAssert is so I am not sure what I am looking for.
If anybody has any idea what this is or how to fix it would be greatly appreciated.
The system is fully patched and I am connected to a exchange 2010 SP2 server.
I do not appear to be having issues just these errors that keep coming back.
Thank You
Adam Raff
Log Name:      Application
Source:        Microsoft Office 14
Date:          3/3/2014 12:36:18 PM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft Office 14" />
    <EventID Qualifiers="49152">5000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:18.000000000Z" />
    <EventRecordID>61665</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>Office11ShipAssert</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
</EventData>
</Event>
then I would get the following error
Log Name:      Application
Source:        Windows Error Reporting
Date:          3/3/2014 12:36:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f
Analysis symbol:
Rechecking for solution: 0
Report Id: 531db1d4-a2fa-11e3-9ef1-842b2b9a1d57
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:20.000000000Z" />
    <EventRecordID>61673</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>8096914</Data>
    <Data>21</Data>
    <Data>Office11ShipAssert</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr</Data>
    <Data>C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>531db1d4-a2fa-11e3-9ef1-842b2b9a1d57</Data>
    <Data>0</Data>
</EventData>
</Event>

Hi,
As of right now I still have the problem I went in and slowly disabled all my add-on and I am still getting the same error.
When I went into safe mode yesterday I thought it fixed it but I guess I was wrong which is why I was disabling the add-on one at a time to see which one was causing the issue.  I believe the SP2 is causing the issue with outlook as I never had
this problem before. I am at the point that I may have to remove SP2 (I understand this was buggy anyway for 2010) I found the follow which is a wry file perhaps if somebody can help figure out what it means it would be a great help.
Version=1
EventType=Office11ShipAssert
EventTime=130385170645103870
Consent=2
UploadTime=130385170645103870
ReportIdentifier=71f1de7e-a492-11e3-9ef1-842b2b9a1d57
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\System32\DWWIN.EXE
I am not sure what to do next except uninstall and try to reinstall office from scratch and see if that fixes the problem.
Adam

Necessary to have Outlook 2010 SP2 for Service Pack 3?

Hi
we are planning to update our Exchange 2010 SP2 UR7 to SP3 UR5.
Is it mandatory to have Outlook 2010 SP2? Are there any known issues?

Hello,
Service Pack 2 for Outlook is recommended because it provides additional fixes and updates for Office 2010. But Exchange Server 2010 SP3 will work with Outlook 2010 SP1.
Here is description of SP2: http://support.microsoft.com/kb/2687455/en-us.
Hope it helps,
Adam

RoboHelp 9/Acrobat X Pro Integration with Outlook 2010

Is anyone aware of any issues with RoboHelp 9 and/or Acrobat X Pro integrating with Outlook 2010? When I create a PDF for review using RoboHelp and then try to send it for shared review, I keep getting an error message when I try to add people to the To and CC lists in the Send for Shared Review dialog. Clicking either button brings up my Address Book from Outlook, and I can select people without any problems, but whenever I click OK, I get a Check Names dialog book that says:
Microsoft Outlook does not recognize"/O=Company Name", Select the address to use:
(No Suggestions)
At this point, all I can do is go back to the Address Book and try to add people again, but this leads to the same error.

In Outlook, go to File/Options/Add-Ins, and select Manage Com Add-ins, and click Go...
Then make sure the PDFMaker Office COM Addin is checked, select OK, restart, and it should be available.

Viewmail 8.6.5 not working with outlook 2010

Hello,
I try to configure viewmail 8.6.5 with outlook 2010 on a windows 7 computer. We have unity 7 and exchange 2007. I enter all the information in the viewmail setup but when I click test settings it says unable to find the voice mail server. The unity server name I entered is correct I can also ping it from my computer. Any suggestions.
Thanks.

Hello Horacio,
At this point we are missing what outlook version you have and what exact version of Unity or UConnection.
1-Check Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html#wp364674
and see if everything matches accordingly to the supported versions, this is a well known issue. If everything does continue with option below.
2-Beside the server name try with the IP instead.
3-Check if you have turned on the SSl, if you do turn it off and try again
Best Regards,
David Peck

Adobe Reader X with Outlook 2010 preview pane

Hi all,
We have an Windows 2003 32bits Terminal Server with Outlook 2010 installed. We also use Adobe Reader X. But the preview pane gives us an error:
We tried re-installing the reader, but that didnt helped. I know there where some issues with 64bit version, but i cannot find a fix for this situation. Is this a known bug?
Thanks.

I downgraded Adobe Reader to version 9.4 and now its working. Wont upgrade to X then

Search issue with Outlook 2010 SP2 in Online mode

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