Search knowledge article remain nothing

hi,
i'm new to CRM.
i try to search for knowledge article in CRM interactive Center Web Client.
the articles can be found in CRM database CRMD_ORDERADM_H,
but when i seach from IC Web Client, it returns nothing.
do i miss out anything?
do i need to replicate from CRM? can anyone guide me?
thanks.
Shanti

Hello Shanti,
Perhaps you provide a more detailed description of which screen you are searching from. Are you searching from the "Knowledge Article" screen (new in CRM 7.0) or from the old "Knowledge Management" screen? The latter can only be used to search the Solution Database, Case Management, and other configured knowledge repositories -- but is not integrated by default with the Knowledge Article. So you need to use the dedicated Knowledge Article search screen from the NavBar.
Also, I am puzzled by your question about "replicating from CRM". What exactly are you referring to?
Thanks,
John

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