Searched but didnt find answer: Zen Touch probl

I have a 20GB Zen Touch and randomly it just changes the mode to 'shuffle' without pressing the key and I lose my playlist, its reallly annoying :robotsad:
It was bought in 2005, end of March or begining of April.
Can I still send it back to Creative for it to be fixed or is there a thing I can do?
Been happening for ages.
I think I can send it back, right? Because my friend had an original black and white iPod (he bought it like 2 months after release) , send it back coz the wheel broke and he got a new one or a Video one
Thanks
Please reply :manhappy:

The firmware was successful. I just tried docking the player again. This time the computer didn't recognize the player. It seems to vary. Sometimes a message will open "Creative Zen Connected" or something like that.
But this time, nothing happened. I Opened WMP and it said "No player connected"? even though the player said "Docked" I have tried opening the player to view the files - which is an option that Vista gives when it does recognize the player - and waited about 5 minutes while it tried to open the files? - then it stopped responding. This has also happened with Real Player. If I try to sync, transfer or view the files - the program will stop responding.

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I recieved my Zen Touch yesterday, charged it etc. I also tested the classical tracks. Then went about transferring files from my Nomad Zen NX to the Touch. I got through around half in the time I had, then disconnected and turned off the players. Today though I plugged both in and neither responded, so i unplugged them and redid it. Then I started transferring the remaining files, but they woukd not write onto the Touch. I then looked at the touch and the screen was blank, only the blue backlight. So i reset the player, the Creative screen was displayed and the Zen one but the background was very dark, after though the screen was again blank although you could here the clicking of the touch pad. I then tried to turn it off, but it wasn't responsi've so didn't work. I went into the Recovery mode and this screen was displayed so I turned it off. I then tried again to boot it up but the problem remained. So i went into recovery mode and have tried all the options but none seem to work as the screen goes blank. I have reinstalled the firmware, and after doing so went to MediaSource (Touch was empty as I had Formatted the player before) and put an album on so the transfer of file works and the PC recognises the player. The problem remains though of a blank screen and the inablity to do anything at this point. The only way to turn off is via Recovery Mode.
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Zen touch probl

I have backed up all the audio and data
files i need onto my computer and wanted to install the playforsure
firmware upgrade. When i started to install it everything went fine
until it got stuck on rebooting mp3 when the mp3 was done rebooting and the program just froze.Because of this I closed the upgrade. Now when i turn my mp3 player on
all i see is recovery mode. I also cannot install another fireware on my
mp3 player or reinstall the playforsure one. It says no player is
connected. I dont know what to do?
thx
Koss

Hi Koss,
Glad to hear it!
On the other PC, does it meet all the requirements aswell? For instance does it have WinXP with SP2? Did you install any USB updates or system updates on it's
Does the player work on that (original) PC now?
Cat

I tried to log into the creative cloud today and got an update request. I ran it and got, "Error code: 50." I have searched, but cannot find the solution.

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Refer below link
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Many thanks Capeshmitty. It worked.

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Siri seems to behave properly with scenerio above---sans call button. She does not go to lock.

Having connection problems with Zen Touch...Please h

I haven't used my Touch in a while but I went to install everything last night on my XP machine and when I load MediaSource it says there is no player attached. Windows recognizes the player is there and I can see all the songs in Explorer and I even did the firmware upgrade and that worked. I also tried re-installing MediaSource and it knows the player is there during installation (cuz otherwise it would give an error) but once it is installed, the program can't find it.
Does anyone have any ideas?
Thanks

kingvudu wrote:Thanks for the help. I'm trying to use MediaSource Organizer, as that seems to be the best way to recover the data without installing a new program/driver to my PC (as I said, my computer is really close to dying and I'm afraid if I have to restart it won't turn back on).Unfortunately, I can't seem to figure out how to get MediaSource to show data files. All I can see are media files. I figured out how to show all files on My Computer menu but not for the Zen Touch menu. How do I see the data files?
MediaSource can't show data files. I believe only PlayCenter, Nomad Explorer and Notmad can do this (and also Creative File Manager, which is essentially a non-music version of Nomad Explorer).
psp wrote:
try a download or try media player 0
This can't download data files, only audio (if it can even do that, from the player to the PC).

Searched but didnt find answer: Zen Touch probl

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