Searches don't work as PUBLIC user (i.e. not logged on)

Hello world,
We're using Portal 3.0.9.8.1 with Patch 1949492 installed. This is on 8.1.7.2.4 SE Database.
When performing searches as the PUBLIC user (i.e. not logged on) we only get limited returns (often zero) where there should be 100s. Documents that we know exist and that PUBLIC can see, navigate to and open do not appear in the search results.
Logged on this works fine. All documents are Made Public and we have various different categories that they're assigned to. For one Content Area, it never retrieves anything in searches as PUBLIC, despite the fact that it contains a great many PUBLIC items.
Has anybody experienced anything similar? This has never worked on any version of Portal we've had and Oracle Support seem at a loss.
Please help!

Ross,
Hmm.. I suppose you're going to tell me that the quickest way to create a new TAR is on-line at 'metalink.oracle.com'??
This problem is already with support (TAR 2520870.1 - logged 22-Feb-2002), but thus far I've had no results.
I thought perhaps others may have experienced the same problem.
Cheers
Dave Dave
Please persevere with the TAR that you've already raised. I've taken a look at it and there seem to be a couple of issues that you've seen, which could be confusing the issue in the TAR.
The core issue is the one that you've raised in this forum question is why you don't see public results you expect when searching as the public user. This should work exactly as you expect it to.
Support now have one of your content areas so they should be able to determine if there are some specific circumstances which are causing the public items not to be returned.
Ross

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