Searching an Index: Adobe Reader 8.1 has encountered a problem - Crash

We've just upgrade to Adobe Reader 8.1.2 here and now whenever we "Use Advanced Search Options","Look in", "Select Index", and search for words, Reader crashes.
This has been reproduced on multiple PC's running Reader 8.1.2.
Error Signature:
AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr80.dll
ModVer: 8.0.50727.163 Offset: 0000892c
Has anyone run into this problem and know a solution?
Pat~

I have the same issue. It did not happen with previous versions. I am using WinXP.

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Adobe Reader want open - 'Adobe Reader 9.4 has encountered a problem and needs to close'

Hello,
Idesperatelly need a help with this. Adobe Reader simply can't open and I have over and over the same information 'Adobe Reader 9.4 has encountered a problem and needs to close.' Obviously there is error raport created for this problem and the help I have from Microsoft is absolutelly useless. I already uninstall all acrobate and adobe programs and install adobe reader again, but nothing change. Now I stuck with some different program as temporary solution and no solution for this problem. Please if anybody have idea how to solve it... Pls heeelp!!!!

After 3 uninstall's and 3re-installs for AR 9.4 and no solutions forthcoming from the AR tech's/personnel, I have decided to go with another PDF reader that seems to be working fine. Please remove me from your e-mail listing. I tried but not successful as I still receive mail from Adobe about problems not even related to mine. During my search at adobe, I found many users with the same problem but no fix available. You would think that a update correcting these product would be in order. So again, remove me from the AR e-mail list. TU

Adobe reader 9.1 has encountered a problem and needs to close

How many other ADOBE subscribers have suffered the same frustrations as we have?
Over the last 4 days and numerous hours of frustration installing and uninstalling ADOBE 9.1 [and 7.1 and 8.1.3] to resolve the unknown cause of the current Adobe message - ."Adobe reader 9.1 has encountered a problem and needs to close" ..... without identifying the problem..... or its' cause.
Numerous error reports were forwarded to Adobe, but without response!
Unable to converse/communicate with anyone at Adobe Technical Support, it was suggested that we review Adobe Forums to see if anyone else was having similar UNKNOWN problems. Sure enough we found many subscribers [probably hundreds] suffering the same frustrations during the downloading of 9.1 upgrade AND former upgrades. We also found a band-aid solution to the UNLNOWN Adobe problem - at the suggestion of others we created and logged into a new account - a nuisance, but it works..... so far!
It makes you wonder if ADOBE ever reads what's going on. If they did, perhaps they good avert the problem/s and prevent service/subscriber discontent.
We certainly don't intend to ever download another Adobe upgrade!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The "Adobe Reader X.x has encountered a problem and needs to close" has been up very many times and a variety of solutions has been suggested.
(If necessary to do a re-install then un-install and turn off protection-programs + re-boot - check the stayed turned off - before re-installing !)
Here is some of the suggestions :
Log into a new user account :
http://forums.adobe.com/thread/392933?start=23&tstart=0
http://forums.adobe.com/thread/392933?start=17&tstart=0
http://kb.adobe.com/selfservice/viewContent.do?externalId=329444&sliceId=1
Change compatability tab settings :
http://forums.adobe.com/thread/392933#1775578
http://kb.adobe.com/selfservice/viewContent.do?externalId=330028
Accept license agreement (!!!???) :
http://forums.adobe.com/thread/392933?start=29&tstart=0
http://forums.adobe.com/thread/392933?start=34&tstart=0
Permissions problem :
http://forums.adobe.com/thread/392933?start=27&tstart=0
Clean-up you temp directory :
http://forums.adobe.com/thread/392933?start=24&tstart=0
Regards
Fiat Lux !

Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
Same error message each time:
"Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
ModVer: 8.0.0.456 Offset: 00020916
Tried every troubleshooting tip in the Support Knowledgebase to no avail.
Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.
Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?
Thanks,
Dee

Like others my problem was Adobe Reader 8.1.2 died terribly and with a buggy stench with the following error:
AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr70.dll
ModVer: 7.0.9466.0 Offset: 000013d6
RESOLUTION ON XP SP2
1. Control Panel, Users
2. Create a new user account NewUser (for example)
3. Start, Log Off
4. Switch Users to the NewUser
5. Wait the mini eternity for new user to be set up.
6. Start Adobe Acrobat 8.1.2 and you will see a red splash screen along with some license updating things.
7. Adobe 8.1.2 now starts fine under NewUser
8. Switch back to your regular user name. Start, Log off, Switch Users
Now a note to Adobe. Do you folks really have to make this such a frickin pain to get working? Do you at Acrobat have any idea of how much time we users blow and how much of our lives pass by while we try to re-download and work with this product? You are directly responsible for a small slow down in the world economy by this. Get the hint.... create an 8.1.3 that omits the secret code steps above.
The only thing that kept my sanity during this were nice songs on channel 86 on SIRIUS. Thank you SIRIUS.
Thanks,
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Help! - Error: Adobe Reader 8.1 has encountered a problem and needs to close.(5/07/08)

When I download and install Adobe Reader 8.1.2 the final installation messages says it was a successful installation. All looks good, but when I try to open it I get the error message:
Adobe Reader 8.1 has encountered a problem and needs to close.
I have uninstalled and re-installed several times, but with the same result.
I have Windows XP Pro, plenty of free disc space and memory.
I used to have Adobe Reader 7, and it worked perfectly. I inadvertently uninstalled it, and wish I could re-install it but that download doesnt seem available.
Attempts to fix:
Cleaned disc and de-fragmented.
Disabled antivirus software.
Ideas anyone?
Thanks, Jeff

June,
Adobe Reader 8.1.1 has been corrupted---8.1.2 is supposed to remedy this. TRY "WINDOWS INSTALLER CLEANUP UTILITY"
1. Open Browser---Type in "WINDOWS INSTALLER CLEANUP UTILITY"
2. When results appear--Look for "support,microsoft.com-DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"-----CLICK
3. When page opens-scroll down to "Download the Windows Installer Cleanup Utility Now"
(Read instructions or not)
4. When "File Download-Security Warning" box appears--CLICK-"RUN"
5 After download completes--Open "PROGRAMS" on your computer and look for "WINDOWS INSTALL CLEANUP"--CLICK to open
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CAUTION-----DO NOT HIGHLIGHT ANY OTHER PROGRAM---CAUTION
7. At bottom of "box"----CLICK-"REMOVE"
8. Go back to "CONTROL PANEL-ADD/REMOVE PROGRAMS"--Adobe should not be there.
9. Download "ADOBE READER 8.1.2 From Adobe web-site

Adobe Acrobat 9.0 has encountered a problem and needs to close

Hi!
I'd like to start using Adobe Acrobat 9.0 with Acrobat.com, but I don't get very far before I get the error message "
Adobe Acrobat 9.0 has encountered a problem and needs to close." This happens after I click "distribute form" and fill out the email addresses. It get to the point of starting to publish the response files and then the error message pops up and I can't go any further. I've made sure to uninstall older versions of Acrobat and I restarted my computer. I have a PC and am running Windows XP and IE 7. Help!

Bill:
Thanks for all the tips. Actually I already did most of this (multiple times) to no avail.
·         I’m running Win XP Pro SP3 on a Dell Latitude D630 laptop with 2GB memory.
·         I Bought Acrobat 7 Standard (it came bundled with my scanner) so I do have that CD and the key
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·         Actually, everything was working fine until I uninstalled ATM. (I did that because my laptop wouldn’t undock or hibernate and I read that ATM could be the cause.)
·         I’ve done several repairs from Control Panel. Didn’t help.
·         Finally, this morning I decided to uninstall everything and install a trial version of Adobe 9 PRO from their web site. That didn’t work either.
·         I notice that none of these actions has brought ATM back. On the other hand, I can’t find a place from where I can download ATM either.
Here’s the really funny thing. Acrobat is not completely broken. I can actually get it to work for the first few seconds. And if I type real fast, I can even save the pdf file that it opens before it crashes! For example, if I click on a pdf file on a web page and it is small enough that it opens right away, I can click the save button and hit OK immediately (don’t mind where it saves the file, I can find and move it later) before I get the “Adobe Acrobat 9.0 has encountered a problem and needs to close. We are sorry for the inconvenience.” message. The same happens if I just open Acrobat and let it sit. It doesn’t crash immediately. It takes about 5 seconds before it does.
This should give a clue as to where/why it is crashing.
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Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
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Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
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•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
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•What were you doing when the problem occurred?
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And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

ROBO 8 (Adobe RoboHelp 8 HTML has encountered a problem and needs to close.

I am really getting frustrated with RoboHelp 8 (HTML). It will work for a day or two then when I try to open it, it will not open and give the message above. I have to unzip a copy and it will let me open it. I can work for awhile and then it will give that message and I loose what I have worked on since the last time I closed it and zipped it. I am tired of zipping it several times a day. I am wasting a lot of time doing this. What needs to be done to fix this problem for good?

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I just downloaded the patches again. I just opened the project that I was working on yesterday afternoon. That one had not crashed yet. I will let you know if I have anymore problems with it.

Adobe LiveCycle Desiner ES Has Encountered a Problem...When I Open

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Now I had the same problem with Dreamweaver CS3 which ended up being a Day Light Saving issue, curious if its the same problem. Anybody have any thoughts?

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http://kb2.adobe.com/cps/407/kb407823.html

Question.my system has encountered a problem. need help to fix

msg error reads "adobe reader 9.4 has encountered a problem and needs to close".".sorry for inconvenience".i am clueless of what to do. I have windows prof. xp when i look on my computer and desktop i have several adobe applications including adobe reader 9.3 and when i tried to update i get a msg that says "setup has detected u already have a more functional product installed..

Remove all copies of Adobe Reader and/or Acrobat. Then re-install Reader.

Photoshop CS5.1 will not even open. Says it has encountered a problem and has to close.

I have just today downloaded a free trial of Adobe CS5.1, but when I try to open it, it brings up the loading screen, and then when it says "Starting-up plug-ins, Scripting Support" an error message comes up saying "Adobe Photoshop CS5.1 has encountered a problem and needs to close.
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As well as this, I had a problem with bridge. Whenever I tried to download images onto my computer, it said "Adobe photo downloaded has encountered a fatal error. Error code: c0000005 (I cannot remember what the address was though). I uninstalled bridge and then tried to download CS5.1 so I could get bridge again, but it has only made things worse!
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Ok I did that and it said
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Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Getting "adobe Reader has encountered a problem and needs to close

On Windows XP service pack 3. Adobe Reader X
Get "Adobe Reader has encountered a problem and needs to close." . I have uninstalled adibe and reinstalled it and problem came back within 2 weeks after working for a short time.

Try the following:
Uninstall Adobe Reader X
Reboot your computer
Delete directory C:\Program Files\Adobe\Reader 10.0
Download the EXE or the MSI installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/ and execute e.g. either of the following files:
AdbeRdr1010_en_US.exe
AdbeRdr1010_en_US.msi
Good luck!

Adobe Reader 9.3 has stopped working ---- close the program

When trying to open a PDF document, I get the Adobe Reader error box. Adobe Reader 9.3 has stopped working. A problem caused the program to stop working correctly. Please close the program.
I went to the Adobe site and followed the instructions to add/remove program and reinstall newer version from Adobe website. The new install is the 9.3 version and I am still getting this error message. HELP ME!
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I am running win 7 ultimate and had the same issue.
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Otherwise....make sure you remove all the reader files from c:\programs(86) or programs and clean out the registry as well. Reboot and reinstall.
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Adobe Reader 9.3 "The installation has encountered a problem"

Adobe Reader says an upgrade to 9.3.1 is available. The installation fails every time with the message "The installation has encountered a problem" I'm running this on Windows 7, and my account has Admin privileges. I don't see any info about this error online. Any suggestions?
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Try downloading the update from this link
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Searching an Index: Adobe Reader 8.1 has encountered a problem - Crash

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