Season pass download delay?

So I have the season pass for Season 4 of Archer and the latest episode is available for purchase, but not for season pass download. The episode came out yesterday and should be able to be downloaded, right? Is there any intentional delay here? I am already putting up with FX commercials at the front and end of each episode, which is pretty shady, do I have to wait for each episode to get old before I watch it too?

It looks like Apple has had this problem for years. This community has many posts going back to at least 2006 with other shows having this very problem. This was my first and last time getting a season pass. Next time I'll try Amazon.
Other posts seem to indicate Apple figures it out after a day or two with no explanation or apology. One season of Grey's Anatomy apparently had this happen more than once in the single season.

Similar Messages

Why does each episode in my Season Pass download twice?

I have recently started using iTunes to buy my TV series. I have subsribed to House Season 8 and Game of Thrones Season 2. With both, when I download the latest episode, it appears twice on the downloads list. The files are always the same size, so I don't think it is a SD version and a HD version (plus we don't seem to get HD versions here in Australia). If I allow both to complete there are duplicate entries in iTunes and both seem to be identical. Generally I just delete one, as soon as it starts, to save bandwidth. I have double checked, and have not accidentally purchased either season twice. This does not seem to happen for other seasons, that I have bought after all episodes are released. Any insights would be appreciated, I did a few searches and couldn't find any solutions.

I am having this problem too, for 2 days now. I'd love an answer on how to fix this..I have contacted support and reported the problem yesterday morning, but my passes still aren't showing up.

Seasons pass downloading

i have purchased both downton abbey season 2 and boardwalk empire season 1 , but i can only download the crappy "making of'"s. i know the seasons are done on television, so were is the episodes? Do I now have to illegally download them off the internet? I live in Canada and we cannot legally watch US shows on the internet from the US, without downloading a stealth software. I would prefer to watch them legally and pay for good quality content.
thanks, linda

Burn Notice Ep 7 Reunion 1080p, 1.70GB less than 3 minutes. What ever the issue was my speed is back to normal now. Have to wait until this weekend and test out the next Episode of breaking bad.

Why can I no longer download my seasonal pass to the computer?

Why can no longer download my seasonal pass to the computer?

Make sure you're using the same Apple ID that you used to purchase the season pass by clicking iTunes > Store > View Account. Also, check for Available Downloads in the same menu.
If you aren't sure how to complete your Season Pass downloads, see this Apple doc -> iTunes Store: Download options when purchasing TV seasons, Season Passes, Multi-Passes, movie bundles, music box sets, or individual movies or TV episodes

ITunes TV show Season Pass is NOT downloading newly available episodes

Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
I purchased Season 4 of The Vampire Diaries on Thursday 10/11. The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads." The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
My iTunes is NOT recognizing that there is an Episode 1 available for download. I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show. It as though this Episode is invisible to my iTunes account/download queue. Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem. They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue! The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store. The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
Please help if you experienced similar issues with your Season Pass. I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning. I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
Below is my email thread with Customer Service. I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
*Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
Hello [     ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
Sincerely, [     ]
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
Thank you for allowing me the opportunity to assist you.
Thanks. The problem is, this Episode "Growing Pains" IS already available
on iTunes for individual purchase for $2.99, and has been available since 2
am EST last night. The issue isn't its availability from the TV network --
it's the Season Pass queue for downloads not recognizing that this episode
should be downloaded.
On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
<[email protected]>wrote:
> Hello [     ],
>
> Thanks for your reply. I see now that you are unable to download "Growing
> Pains" which is supposed to be included on your season pass "The Vampire
> Diaries, Season 4".
>
> Generally, the television networks provide Apple with the latest episode
> of each show within 24 hours of the original air time. Occasionally, there
> can be a delay. I recommend to please wait for a few days.
>
> You can rest assured that Apple is working to make this episode available
> on the iTunes Store as soon as possible.
>
> Thank you for your patience. Apple appreciates your business and loyalty.
>
> Sincerely,
>
> [     ]
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work T-S, 6-3PM CT.
> Thank you for allowing me the opportunity to assist you.

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

My Season pass to the Walking Dead Season 2 will not download or show Episode 3 is available

Episode 3 is not showing up when i check available downloads and thus i cannot download it. Episode 3 of season 2 is already available for purchase on the Walking dead page but for some reason it is not working, please help, i know others are experiencing this aswell since i asked this question on yahoo answers.

I opened a ticket with iTunes support yesterday and recieved this as a reply:
Thank you for contacting iTunes Store Customer Support. My name is Emmanuel and I am happy to help you today.
I understand you would like to download "Save the Last One", episode 3 of The Walking Dead, Season 2. I certainly understand your concern and will provide the necessary information.
Dave, generally, the television networks provide Apple with the latest episode of each show within 24 hours of the original air time. Occasionally, there can be a delay.
You can rest assured that Apple is working to make this episode available on the iTunes Store as soon as possible. You will receive an email once the episode has been provisioned for the season pass.
Thank you for your patience. Apple appreciates your business and loyalty.
Which tells me they didn't read my complaint correctly. I replied back about an hour ago & haven't recieved anything yet.
Searching around the web, I've discovered that this has been an periodic, on-going issue with season passes since roughly 2007. Saving a $1.50 isn't worth this head-ache.
I also tried called apple support in Canada and after being bounce around for half an hour I was told nobody would help me over the phone & I had to go through the web site.
All this is after they charged me twice for the season's pass too. That they've sorted, but I can't say I've been impressed with my experiences with my first season's pass.

TV Shows Season Pass New Episodes Gone from Check for Available Downloads

I was informed today from iTunes Support that new episodes that become available will no longer come through the Store > Check for Available Downloads option in iTunes. If you notice in your email alerts for the new episode's availability, it now says the new episode is found in your Purchased items in Itunes in the Cloud.
I was also told that if I checked the options "show iTunes Purchases in the Cloud" in iTunes > Preferences > Store tab, that I could just see the new episodes in my Library under TV Shows. I used to have this option and could access the new episodes and download them this way, but that option is now GONE as well from iTunes. I am awaiting feedback from my Senior Support Rep as to what is wrong there.
I have been simply going to the iTunes Store > Purchased > TV Shows and clicking the "Not on this computer" option in the upper right. I have to go show by show and click "Download" or "Download All". I have almost 15 Season Passes at any one time. This is a completely horrible way of downloading them.
When the new episodes were evailable via the "Check for Available Downloads" Option, I had my iMac scheduled to restart every morning around 4am Central. That was about 2 hours after the date/time stamp of the email notifications. Since iTunes was always set to start at login, it would automatically check for available downloads, and then download all the new episodes. I then had a cloning process scheduled that would clone my primary iTunes Media drive to a backup iTunes Media drive. That way if one fails I always have an up to date copy.
This new method totally screws up how slick this whole process worked. I understand streaming and the cloud is the direction they are taking here, but this is completely an about face. I want the new episodes available locally. I want it downloaded when I am asleep and always available locally when I want to watch. That way I dont have to worry about my internet availability. Storm can knockout my internet. The construction down the road can cut the optical cable. I may loose my internet due to a problem with the ISP. Having the files locally allows me to watch them worry free, buffer free, and when I want to.
I urge those who are annoyed by this change to provide feedback here: http://www.apple.com/feedback/itunesapp.html
I really hope this decision to remove this functionality is not a sign to come. Next I will be downloading each song one by one when I buy an album because I can just stream it in the cloud.
I love my Apple products and servies. But this totally makes me hate them right now.

I am so angry right now I can not even see straight. So the "Show iTunes Purchases Option" out of the blue showed up in iTunes this morning. I dont know if a reboot fixed it or what. But the attached screen shows the lack of that feature along with the iTunes version.
So I am not freaking crazy. So I turned it on this morning to pick up 3 new episodes. I get home tonigth and sit down on my couch with my Apple TV ready to roll... and it has completely screwed my "watched" vs "unwatched" episodes. I come to my iTunes library on my iMac and sure enough TV Shows and Movies I know I have not watched or started are marked as watched.
I have not watched a single episode of The Following Season 1, and it basically shows I have watched all but the latest 4 shows. I have not watched the last several episodes of Revenge, and it says I have not watched only the last episode. I am guessing as to where I left off, but it looks like Episode 13 was the last episode I watched and iTunes said I had only not watched Episode 19. Vikings Season 1 - I have not watched a single show, but it shows I have watched all but the last 2 episodes, 8 & 9.
Movies - I have bought and downloaded many movies that I have not watched as of yet. For instance: Django Unchainted, and all 3 Matrix Movies. I have watched a couple of the Matrix movies but not all the way through. But I had gone back and marked them as "unwatched" Everything else I had not even touched to hit play or nothing. These are all purchases.
I hunted down all the episodes and movies I knew I had not watched... which took me quite a while... and then when I close and re-open iTunes and at least the watched/unwatched TV shows stayed as I marked them. This was not the case when this feature was first rolled out with iTunes 11. That is exactly why I never used this feature in the first place. Time will tell if it remains stable with the watch/unwatched situation.
Regardless, I am so tired of taking time out of my day and writing iTunes support and giving Apple feedback so they can perhaps look into it and see if its a larger issue than just my library. So they can also maybe realize that some of us actually love their product and want to see them continue to working awesome, slick, and incredible. But as someone who is looking at 8 active season passes.... I may never buy a season pass from iTunes again. The reason why EVERYONE still has a TV antenna and/or cable is because the basic concept of how you watch the programming DOESNT CHANGE. They should take this feedback simply as TV shows are not like Movies and Music. TV shows happen weekly. Having a consistent and repeatable process to get the shows and watch them each week is paramount.
I am usually very good with change and enhancements. But this one.... has completely made me an irate Apple Customer.

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going?

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going? Do I miss something?
Best regards,
Michele

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

ITunes won't let me download SD version of TV shows on my iPod Touch when I am a HD season pass holder

Hello, I have the 4th gen iPod Touch and I purchased the HD season pass for Supernatural Season 8 from iTunes on my computer. I downloaded the HD version of the Comic-Con 2012 Supernatural Panel, which was part of my season pass, to my computer. As an experiment, I wanted to see if I could directly download the SD version of it from iTunes on my iPod Touch. When I clicked the icon to download, it allowed me the choice of downloading SD or HD to my iPod Touch. Now, a week later, episode 1 is available and I downloaded the HD version to my computer but when I tried to download the SD version from iTunes on my iPod Touch, it automatically downloads the HD version without providing me the choice to get the SD version. Is there a glitch with my iPod Touch software or did an update happen that I wasn't aware of? I hope someone has encountered the same issue and knows a way to directly download the SD version from iTunes on the iPod Touch without having to sync with a computer. Thank you.

Hi,
See Here for Contacting the iTunes Store:
http://www.apple.com/support/itunes/
Cheers,

Downloading Season Pass Episodes one at a time

Hi there,
I am pretty new to the itunes tv show experience.
I want to purchase a season pass for Greys Series 3 but would like to download the episodes a few at a time rather than all in one go. Is this possible to do? If so, how do I go about this.
Unfortunately I only have a measly 2gb monthly download limit at home so usually take my powerbook into the office and download from there. As a whole series can take many hours I would prefer to download in 'batches' if possible.
Obviously, there is the option to purchase episodes seperately but this would work out much more expensive.
Any help very much appreciated.
Thanks
Paulo
1.33GHz Powerbook G4 Mac OS X (10.4.2)

First note that you need to have an account of the iTS that has TV Shows available for purchase - currently only the iTS USA has that option. To have an iTS USA account you will need to have a credit card and billing address in the USA.
Once you purchase the items - music, TV Shows etc - the items will be listed in the Store>Downloads - you will not see the Download tab unless there is something downloading. The d/l tab will indicate how many items total there are for d/l and they will be queued - usually three items will d/l at the same time. You can stop any item(s) from the being d/l by selecting the circle with the "||" or the 'pause' button at the bottom right.
You can restart the d/l later - iTunes menu>Store>Check for Purchases....
MJ

ITunes Season Passes automatic downloads no longer supported

I have been informed by Apple Customer Care (case: 267781180) that automatic downloads (including using the 'check for available downloads' menu option) are no longer supported for season passes on the iTunes store. This means you have to manually go to the store and select 'download' for any new episodes of TV shows that you have purchased. We'll still receive the email alert that a new episode is available but we'll have to manually download them. I subscribe to a lot of TV content from the Apple store so this will be a large inconvenience (for example if I am away from home then no new shows will be downloaded for the rest of the family to watch). This is huge backward step. Why?

Help! Nobody? Please help I left and came back and no replies? HELP

Will my Season Pass (for TV show) continue to download even when I travel to another country?

In a few weeks, I'll be traveling and living in China for a year.... Of course this means I'll be missing the excellent Fall lineup of TV shows, but iTunes would theoretically help me with that.
So my question is that if I download the season passes for let's say "Scandal" and "Agents of Shield," would I be able to continue downloading them off the cloud while in China? Or would I have to wait until I get back in the US? I'm not sure how the cloud works in China specifically, so any help would be much appreciated.

Hi,
Welcome to Apple Support Communities.
It sounds like you aren't seeing some of the TV shows that you've already purchased from the iTunes Store. The article below will walk you through reporting an issue with your purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
I hope this helps.
-Jason

Automatic download doesn't work on some purchased shows.when trying to download purchased season pass tv shows in SD i can't get button to work only shows HD

Automatic download works on some tv show and not I have go to store and go thru them one at a time to download it. It also tells me there are to downloads avail when really there are. Also when i've purchased a season pass on SD I try clicking on the SD button but it does't work. Ive downloaded show for yrs this problem just started. Please help

I have the same problem, just showed up recently - very fricking annoying!!

TS3623 I recently purchased a season pass for a TV show on my aple tv I downloaded th first episode and when I went to watch it it started to download again and is now frozen at "ready to watch in 44 minutes"?????

I recently purchased a season pass for a TV show on my apple tv I downloaded the first episode and when I went to watch it it started to download again and is now frozen at "ready to watch in 44 minutes"????? I have had it do the reloading process on an entire season of another show (very frustrating) but have never had it freeze up like this? any help out there?

There is no accessible storage so that is why it needs to reload. The time it take is dependent on your network. Not sure why it is freezing this time but you may want to try a reboot (hold the menu and down arrow for a few seconds until the light starts flashing and then release)

HT201272 Season pass notice does not always download. It does not appear in the purchased items. I am responding to an email stating 'this week's TV show is ready for download'.

Season pass notice does not always download. It does not appear in the purchased items. I am responding to an email stating 'this week's TV show is ready for download'. Any suggestions?

Been having the same problems all week. And am got a generic, not-at-all-helpful response from my initial inquiry with support, then absolutely no response to my follow-up requests. There seem to be a fair number of people posting this problem, so not sure why we're being ignored.
Was able to eventually download the episodes manually via the 'purchased' link, but it's about 10 more steps than normal.
Also noticed that itunes isn't recognizing my purchases at all, not just season passes. If I go to a page of a show where I buy episodes individually, it doesn't show which episodes I have previously bought like it used to.

Season pass download delay?

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