Season Pass for The Walking Dead

Question

I bought a Season Pass for the first season of The Walking Dead. Episode 103 "Tell it to the Frogs" (the third episode) aired on Sunday, November 14, 2010 at 9:00pm Central Time. It became available on iTunes at 2:01 am on the same day. I still haven't received my e-mail telling me that the new content is available.
I was concerned and I emailed support. This is the answer I received:
"Dear Steven,
Thank you for pre-ordering The Walking Dead. I know that you're anxious to receive this item. Customer interest in this item far outwieghed Apple's projections.'
Steven, the episode 103 is not under season pass. You have to purchase the item individually.
Thank you for your understanding and being iTuens customer. Apple would like to continue business with you. Have a great day!
Sincerely,
Subham
iTunes Store Customer Support."
Now, when I bought the season pass I knew it was only for 6 episode, because I knew that is all that AMC ordered for the first season. I also read in the Season Pass that it was for "all episodes of Season 1 "The Walking Dead" and I enjoy the Inside The Walking Dead extras that have been coming with it.
As a long-time Apple customer, I would like to show you, Apple, how I translate this e-mail:
'Thank you for pre-ordering The Walking Dead. I know that you're anxious to receive this item. Customer interest in this item far outwieghed Apple's projections.'
“We’ve realized we probable missed out on a lot of money.”
‘Steven, the episode 103 is not under season pass. You have to purchase the item individually.’
“We’re pretending it is not actually episode 3 of season one so we can recover some of that money we missed out on.”
The thing that drives me insane about this is that the Inside The Walking Dead: “Tell it to the Frogs” content is also available and says very clearly beside it in the store “Season Only” and I haven’t received that content either.
What gives Apple? They’ve already renewed it for a second season. Yes offering season one for $15.99, you probably missed out on some cash. Take your hits, and charge us $25.99 for season two. Don’t yank content we’ve already paid for from us and claim “it doesn’t count.”
Why can't the people who have purchased the season pass have their content?
Message was edited by: StevenHaynes1981

Answer 1

I would write the iTunes Store back and quote the following text from the Walking Dead season page:
"This Season Pass includes all current and future episodes of The Walking Dead, Season One"
Point out that this text is verbatim from the iTunes Store, that nowhere on that page does is say the episode 103 is excluded, and that you therefore want Episode 103 and all other episodes at no extra charge as promised. Insist on a response from an iTunes Store manager if the functionaries keep repeating the same "not under season pass" excuse.
I would also take a screen shot of that page right now in case Apple rewords the text. That way you have proof of the text as currently written.
Good luck.
P.S. We're all just your fellow users here. You will not get an official reply from any Apple employee, particularly anyone from the iTunes Store, in these forums.
Message was edited by: Dave Sawyer