Season pass help

I have bought several season passes on my iPad right now I don't have access to my laptop. The latest episodes for Sherlock holmes will download automatically but the other season passes will not. So I guess my question is are the latest episodes from season passes suppose to download right to my iPad or do I have to download to a pc and then transfer them to my iPad?

You need a computer to download those future episodes. The iPad iTunes doesn't have the "check for available downloads" option.

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Season Pass help on new computer

I finally made the move to a MacBook Pro from a PC. I was able to get all my music over but my SNL season pass does not seem to work anymore. I get the emails letting me know a new episode is available for download. I click the link. Nothing. I go to ITunes directly and it doesn't show anything available for download.
Any ideas on how to correct this situation is appreciated.

Is your new computer logged into and authorized to the iTunes Store account through which you purchased that Season Pass?

Season Pass Not Working

I have been trying all day to download the latest episode of Bones to which I bought a multi-pass, can't get it through the 'Check for Purchases', can't get by clicking on the 'Click Here' in either the email or on the show page on iTunes. I am running the latest version of everything.... I have had about 5 emails to the support staff in the past week over this kind of thing (disappearing music, friends who can't download gifts, etc) and wonder if it's the new version, the expansion into movies... what the heck? I fondly recall the good old days when shows did indeed appear the day after they aired, it was easy to download... but now... oy!
Anyway... any other ideas? I know the kids at Apple are swamped, thought I might have missed something!

Thanks for the heads-up, guys. I'm glad I thought to check the forums on this one. Although I'm sorry to hear that the "Season Pass" idea is sucking hard core, at least you folks saved me from buying one for NBC's "Heroes". I've already d/l'd the first few ep's, and I was curious about the seemingly non-incremental sticker price.
As an addition to your woes already voiced, apparently iTunes 7, for all it's slickness, doesn't behave as expected when you already own ep's included in a "Season Pass" offering. One would expect that the iTunes Store would knock off the price of the ep's you've already d/l'd, but no such luck.
I would have thought that a fairly obvious application error. Since iTunes is already tracking your library and purchasing habits...
BTW, the "Season Pass" help page is back... But it's not very helpful... Isn't there any good online or real-people support for iTunes and the store?

Missing episode from seasons pass- please help!

I bought a seasons pass to Project Design. Every episode downloaded but one. When I click check for purchases, it states that "all purchases have been downloaded" etc.
So I followed the help thread which told me where to find and delete it:
C://Documents and Settings/username/mydocuments/mymusic/itunes/itunesmusic/download
Ok...found it. It had a .tmp and put it in recycle bin.
Can someone tell me what to do now? Still won't download.
Please help! I really appreciate it! THANK YOU!

If it's not downloading when you run the "Check for purchases" command, you'll need to contact the iTunes Store customer support department through the form at the bottom of their web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck.

I bought season pass for almost human and the idiots at customer service tell me i did not due the purchase history which i already stated in my original complaint my money was taken but no go what the heck going on this not very helpful

as you can see i presssed the button yet purchase historty says different what happened ? customer service not helpful so far and not grasping the problem i am complaining thinking i did not pay for season when obvisouly i pressed the button so what heck ?
Message was edited by: sabbagh33

It's now nearing the end of April, and 'Almost Human' is not due for airing in the UK until Tues 6th May 2014, and not available for purchase until after the UK airing. I rather suspect you have your iTunes account set-up as 'US' where the season pass has been available, and you purchased it from there (as is displayed in your screenshot - 'TV-14' is the US channel). You cannot 'cheat' the system that way, and get early 'viewings' hoping to get away with it. You have nothing to complain about.
If you had purchased iTunes would have despatched you a recipt and that should be in your mail history.
I have well over 200 movies, about 300 TV episodes, and many thousands of music tracks on iTunes, the iTunes help desk - when I have needed them less than 5 times in about 8 years have been very helpful. They do not deserve to be 'rounded' upon with criticism like this.
Always be honest, always be fair

I bought a Season Pass for Bones Season 9, and now the only episode is the most recent one. I can not redownload any of the previous episodes. Help!

I cannot download my previous episodes of Bones. I purchased a season pass for the 9th season. I had to reset my iTunes library, and now I can't redownload the episodes. It gives me a a price for the previous episodes. And on the left corner where there is usually a price on Season pass. It says purchased, but I still have to pay $2.99 for the previous episodes. Please help! Thank you!!

Have you failed to maintain a backup copy?
Download previous purchases from the iTunes Store - Support - Apple

I bought a season pass of Homeland tv show in itunes on my iphone and it will not airplay to my apple tv

I have an Iphone 5c and it has an IOS 7.1.2 where I have just purchased a season pass for homeland and although I received and emai confirmation my purchase its not in my itunes purchased or downloads. I finally found it in the Videos App and are now trying to airplay it on my Apple TV MD199LL/A but although my iphone give me the option to airplay it , it just won't stream.
Is there a solution to view my episoded in my tv streaming through my apple tv.

Hello there rmera,
It sounds like you have the option to use Airplay on your phone but your Apple TV doesn't seem to be picking it up. I would start by restarting the device and testing it again:
Restart your Apple TV by selecting Settings > General > Restart.
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/HT3180
If that does not resolve the issue, I would next use the following article to help resolve the issue:
Verify that your iOS device's software is up to date.
Verify your Apple TV's software is up to date.
Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
All AirPlay-enabled devices must be connected to the same Wi-Fi network.
Some Wi-Fi network configurations offer a Guest Network. On your Apple TV, go to Settings > General >Network and ensure that you're connecting to the same Wi-Fi network on your iOS device. On your iOS device, tap Setting > Wi-Fi and confirm that this matches your Apple TV.
Ensure that other devices are not trying to stream to the same Apple TV at the same time.
Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
Thank you for using Apple Support Communities.
Cheers,
Sterling

ITunes TV Show Season Pass Issues - How is it working for you?

I love iTunes Season passes. I love letting a show accumulate without worrying about storms, sports messing up recording times, power outages, storage of my DVR, etc... The shows are always going to be there to watch. However for well over a year ago Apple removed the new TV Show episodes from coming via the Check Available Downloads option. Since then we have had a plethera of options presented to us. However I continue to have mixed results. I have tried using my Apple Care to get support. But since its more like a cloud or iTunes issue, they send me to the web which is nothing but email support. Email support suggests these 4 methods. 3 out of the 4 rarely work for me in a reliable or timely way. I am looking for those who have the same issues/challenges and understand if you have found a better way or even a root cause why I am getting these results.
First method is using the email notifications you can turn on when you manage your season pases via iTunes Account inside the iTunes application. You click the email link, it launches Safari, Safari launches iTunes, in a few seconds you get a "Cancel" or "Download" pop up in iTunes. You click download and it will download the show. You must repeat this for each email notification/show... daily. It can be hap hazard as the notifications sometimes come at 2am and others throughout the next day.
Second method is going to iTunes store in iTunes, click on TV Shows, Click on Purchased... and there you can select "not on this computer" to see what episodes are new and not downloaded yet. This is actually fairly straight forward and easier than the email links. However I am having an issue where even though I have the notification, the show does not show up in my purchases. If I switch over to "shows" vs "seasons" I see the episodes from all my email notifications. But generally only the behind the scense have the icloud download icon. (see attached screen shot) The work around is to go to the TV show page itself for that season, scroll and use the download button there for each new epiosde you have not downloaded. This is probably now less optimal than the email.
Third method is to enable "show iTunes in the Cloud purchases" via iTunes Preferences. I dread it evertime its suggested I try this. When I enable this option, all shows and movies marked as "unwatched" get marked as "watched." Right now, I have a large number of episodes unwatched right now. So it would be ALOT to clean up to try it again. When I have used this, its by far the easiest to use (besides the former retired "check for available downloads" option. You just go to your TV Shows in your library, unwatched tab, and just click the download icons. You dont even have to leave your library. However there seems to be a bug. I suspect it has something to do with my machine sleeping and the internet connection dropping and not re-establishing before iTunes is trying to reconnect. The end result is the iTunes in the cloud preference disappears or gets completely reset.... and it totally messes with your unwatched and watched shows. I have showed it to an Apple Care rep as they were connected to my machine. They couldnt believe it. So I would REALLY love to know if anyone has tried this method recently and NOT had these issues. Its a good hour of work if it does not work cleaning up the after math. So feedback would be welcome.
Fourth option is instead of downloading, stream it. This is not my preferred method because I sometimes will rewatch an episode multipe times due to distractions from work, shool, or re-watching it later with a friend to catch them up. Once I have it downloaded, the critial path is limited to my home network. However I never really have issues with long buffering and streaming because I have a 50mps up/downlink internet. The issue I am running into this method is sometimes the newest episode is not showing up in AppleTV > TV Shows > Purchases > Recent for that TV Show and Season. It will eventually make it there... but I am not sure what the secret sauce is for it to become available.
I am doing my best to keep this to a civil request for feedback from fellow users and fans of the TV Show Season Passes. I would even welcome an Apple response. I am currently trying to get iTunes support to look into these again. But I keep getting looped into one of the four options with each email exchange.... even though I have already explain, provided screen shots, etc... Its sort of exhausting when you are stuck with email as your only path to explain and help. Especially when you spent the money on Apple Care. Perhaps I need to just make an apppointment at my Apple store so I can SHOW them what happens. But that is a pain to lug in a 27" iMac and a 6TB thunderbolt drive. FEEDBACK welcome!

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

Can I use a gift card to buy a season pass?

I have some iTunes giftcards that I would like to use to buy season passes. However, when I click to buy the season I would like, it doesn't give me an option to choose how to pay; it simply pops up a screen that says confirm you would like to buy xyz. Is there an option to buy with a gift card? Does it come up on a later screen? I don't want to committ myself by clicking that I want to buy unless I can use my giftcard, so I haven't proceeding any farther yet. Thanks in advance for your help!

you mean iTunes gift card ? if yes, you can't.

Downloading Season Pass Episodes one at a time

Hi there,
I am pretty new to the itunes tv show experience.
I want to purchase a season pass for Greys Series 3 but would like to download the episodes a few at a time rather than all in one go. Is this possible to do? If so, how do I go about this.
Unfortunately I only have a measly 2gb monthly download limit at home so usually take my powerbook into the office and download from there. As a whole series can take many hours I would prefer to download in 'batches' if possible.
Obviously, there is the option to purchase episodes seperately but this would work out much more expensive.
Any help very much appreciated.
Thanks
Paulo
1.33GHz Powerbook G4 Mac OS X (10.4.2)

First note that you need to have an account of the iTS that has TV Shows available for purchase - currently only the iTS USA has that option. To have an iTS USA account you will need to have a credit card and billing address in the USA.
Once you purchase the items - music, TV Shows etc - the items will be listed in the Store>Downloads - you will not see the Download tab unless there is something downloading. The d/l tab will indicate how many items total there are for d/l and they will be queued - usually three items will d/l at the same time. You can stop any item(s) from the being d/l by selecting the circle with the "||" or the 'pause' button at the bottom right.
You can restart the d/l later - iTunes menu>Store>Check for Purchases....
MJ

ITunes TV show Season Pass is NOT downloading newly available episodes

Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
I purchased Season 4 of The Vampire Diaries on Thursday 10/11. The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads." The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
My iTunes is NOT recognizing that there is an Episode 1 available for download. I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show. It as though this Episode is invisible to my iTunes account/download queue. Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem. They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue! The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store. The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
Please help if you experienced similar issues with your Season Pass. I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning. I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
Below is my email thread with Customer Service. I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
*Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
Hello [     ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
Sincerely, [     ]
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
Thank you for allowing me the opportunity to assist you.
Thanks. The problem is, this Episode "Growing Pains" IS already available
on iTunes for individual purchase for $2.99, and has been available since 2
am EST last night. The issue isn't its availability from the TV network --
it's the Season Pass queue for downloads not recognizing that this episode
should be downloaded.
On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
<[email protected]>wrote:
> Hello [     ],
>
> Thanks for your reply. I see now that you are unable to download "Growing
> Pains" which is supposed to be included on your season pass "The Vampire
> Diaries, Season 4".
>
> Generally, the television networks provide Apple with the latest episode
> of each show within 24 hours of the original air time. Occasionally, there
> can be a delay. I recommend to please wait for a few days.
>
> You can rest assured that Apple is working to make this episode available
> on the iTunes Store as soon as possible.
>
> Thank you for your patience. Apple appreciates your business and loyalty.
>
> Sincerely,
>
> [     ]
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work T-S, 6-3PM CT.
> Thank you for allowing me the opportunity to assist you.

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

ITunes Season Passes automatic downloads no longer supported

I have been informed by Apple Customer Care (case: 267781180) that automatic downloads (including using the 'check for available downloads' menu option) are no longer supported for season passes on the iTunes store. This means you have to manually go to the store and select 'download' for any new episodes of TV shows that you have purchased. We'll still receive the email alert that a new episode is available but we'll have to manually download them. I subscribe to a lot of TV content from the Apple store so this will be a large inconvenience (for example if I am away from home then no new shows will be downloaded for the rest of the family to watch). This is huge backward step. Why?

Help! Nobody? Please help I left and came back and no replies? HELP

Will my Season Pass (for TV show) continue to download even when I travel to another country?

In a few weeks, I'll be traveling and living in China for a year.... Of course this means I'll be missing the excellent Fall lineup of TV shows, but iTunes would theoretically help me with that.
So my question is that if I download the season passes for let's say "Scandal" and "Agents of Shield," would I be able to continue downloading them off the cloud while in China? Or would I have to wait until I get back in the US? I'm not sure how the cloud works in China specifically, so any help would be much appreciated.

Hi,
Welcome to Apple Support Communities.
It sounds like you aren't seeing some of the TV shows that you've already purchased from the iTunes Store. The article below will walk you through reporting an issue with your purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
I hope this helps.
-Jason

Automatic download doesn't work on some purchased shows.when trying to download purchased season pass tv shows in SD i can't get button to work only shows HD

Automatic download works on some tv show and not I have go to store and go thru them one at a time to download it. It also tells me there are to downloads avail when really there are. Also when i've purchased a season pass on SD I try clicking on the SD button but it does't work. Ive downloaded show for yrs this problem just started. Please help

I have the same problem, just showed up recently - very fricking annoying!!

Season pass help

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