Season Pass not working right - House

This is the first time I've bought a season pass. I bought it between new episodes so it's the first time I've wanted to download a new episode with my season pass (season 3 of House).
The season finale aired on Tuesday night. The FAQs say that the episode should be available for download the following morning (Wednesday). It's now Thursday and still not showing up as being avaialable for download.
I paid for a season pass and it means I can't watch the latest episodes until how long after they've aired? It's not worth it if I can't get it after it's aired. Now that I'm caught up, I'll record it on my DVR and watch it as soon as it's over if I can't get it from iTunes in a timely manner.
What's the point of paying forty bucks for something if I can't watch it after everyone's seen it on TV and are ruining the ending for me by talking about it before I can see it with this thing?
MacBook Pro Mac OS X (10.4.9) Season Pass, House, current episodes

So how do you reach them to complain? There are about 30 rants on the ITunes Mad Men reviews page, but that's to rate the show; I doubt the ITunes technicians (if any) read them. I've been back and forth with ITunes help and can't find any email address or phone number. And the page for Apple Help -- "Ask an expert!" -- specifically says the ITunes store isn't covered. Is this the perfect scam? They take our money, tell us all sales are final, and then make themselves unreachable.

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Why is my automatic download for season passes not working?

I'vr been using iTunes forever, but all of a sudden my season passes are not automatically downloading when I click 'check available downloads' and instead I have to go to each show and click download next to the episode. Whats up with that?

This is what Apple Support said:
This is correct, they will no longer download automatically. I apologize for the inconvenience.
Please use these steps:
Open iTunes on your computer
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Thanks for the heads-up, guys. I'm glad I thought to check the forums on this one. Although I'm sorry to hear that the "Season Pass" idea is sucking hard core, at least you folks saved me from buying one for NBC's "Heroes". I've already d/l'd the first few ep's, and I was curious about the seemingly non-incremental sticker price.
As an addition to your woes already voiced, apparently iTunes 7, for all it's slickness, doesn't behave as expected when you already own ep's included in a "Season Pass" offering. One would expect that the iTunes Store would knock off the price of the ep's you've already d/l'd, but no such luck.
I would have thought that a fairly obvious application error. Since iTunes is already tracking your library and purchasing habits...
BTW, the "Season Pass" help page is back... But it's not very helpful... Isn't there any good online or real-people support for iTunes and the store?

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Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
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netmouse wrote:
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