Season Pass problem - Infuriating!!!
I have to change the card associated with my iTunes account because the old one has expired... Having in the meantime moved (from the UK) to Germany, my new card has of course a German address so I need to "change country". BUT it turns out I have an "open" Season Pass. The thing is, its for season 4 of a French crime drama called Spiral, the final episode of which appeared (on iTunes) back in March!!! According to Apple they can do NOTHING(!!!) to sort this out. Apparently the studio controls whether a pass is open or not... OK, I can maybe believe this but... what I find UTTERLY MINDBOGGLING is that even when I tell Apple I have watched all of the season I want (i.e. all of it, and have no interest in any "extras" which may appear at some indeterminate point in the future) they tell me THERE IS NO WAY TO CANCEL THIS PASS. Unbelievable right? Apparently my only option, if I want to continue using iTunes is to open a NEW iTunes account!!! Has anyone else had a similar experience? If anyone from Apple reads this - please, please tell me this is NOT the official Apple position in these circumstances and direct me to someone who can offer some sensible help!
Look under the Store menu in iTunes for the "Check for purchases" command and run that. You may find the other episode there to be downloaded.
If not, follow the instructions on their web page for contacting the iTunes Store. They'll probably then reset the download for that missing episode.
Similar Messages
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I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going? Do I miss something?
Best regards,
MicheleContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I'm having trouble buying a season pass for The Americans. I have purchased passes to Justified for the past 4 years with no problem. Can't figure out why this purchase won't work.
What is the problem that you are having ? If you are getting an error message then what does it say ?
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Dirt Season pass...Whats the problem??
I have purchased a season pass for Dirt but still am not able to download Tuesday's episode. However, it seems to be available to those who haven't bought a season pass and are just buying them individually. Kind of frustrating since I've already paid for the episode and can't get it. So what might be the problem????
Can anyone help me? An administrator, or someone?
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I'm having problems with my season pass purchase
I bought the season pass for Heroes and am trying to download the next episodes but nothing happens. When I click on check purchases it says that all purchases have been downloaded for this account. But the last 2 episodes are not in there. My husband got on the computer and clicked away...resulting in having to reinstall itunes! Could this be the problem? And what could I do to fix this? (besides not letting my husband near the computer again!) JJ
Hi, JJ,
First, make sure that you're logged into the iTunes Store using the account ID and password under which you purchased the season pass.
If you're sure that it's correct and the missing episodes still aren't appearing, contact the iTunes Store customer support department through the form at the bottom of their Season Pass FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck. -
Problem season pass on macbook
i bought a season pass on my macbook how can i now watch it an my apple tv gen 1
I would try resetting the SMC. Instructions here:
http://docs.info.apple.com/article.html?artnum=303319 -
TV Shows Season Pass New Episodes Gone from Check for Available Downloads
I was informed today from iTunes Support that new episodes that become available will no longer come through the Store > Check for Available Downloads option in iTunes. If you notice in your email alerts for the new episode's availability, it now says the new episode is found in your Purchased items in Itunes in the Cloud.
I was also told that if I checked the options "show iTunes Purchases in the Cloud" in iTunes > Preferences > Store tab, that I could just see the new episodes in my Library under TV Shows. I used to have this option and could access the new episodes and download them this way, but that option is now GONE as well from iTunes. I am awaiting feedback from my Senior Support Rep as to what is wrong there.
I have been simply going to the iTunes Store > Purchased > TV Shows and clicking the "Not on this computer" option in the upper right. I have to go show by show and click "Download" or "Download All". I have almost 15 Season Passes at any one time. This is a completely horrible way of downloading them.
When the new episodes were evailable via the "Check for Available Downloads" Option, I had my iMac scheduled to restart every morning around 4am Central. That was about 2 hours after the date/time stamp of the email notifications. Since iTunes was always set to start at login, it would automatically check for available downloads, and then download all the new episodes. I then had a cloning process scheduled that would clone my primary iTunes Media drive to a backup iTunes Media drive. That way if one fails I always have an up to date copy.
This new method totally screws up how slick this whole process worked. I understand streaming and the cloud is the direction they are taking here, but this is completely an about face. I want the new episodes available locally. I want it downloaded when I am asleep and always available locally when I want to watch. That way I dont have to worry about my internet availability. Storm can knockout my internet. The construction down the road can cut the optical cable. I may loose my internet due to a problem with the ISP. Having the files locally allows me to watch them worry free, buffer free, and when I want to.
I urge those who are annoyed by this change to provide feedback here: http://www.apple.com/feedback/itunesapp.html
I really hope this decision to remove this functionality is not a sign to come. Next I will be downloading each song one by one when I buy an album because I can just stream it in the cloud.
I love my Apple products and servies. But this totally makes me hate them right now.I am so angry right now I can not even see straight. So the "Show iTunes Purchases Option" out of the blue showed up in iTunes this morning. I dont know if a reboot fixed it or what. But the attached screen shows the lack of that feature along with the iTunes version.
So I am not freaking crazy. So I turned it on this morning to pick up 3 new episodes. I get home tonigth and sit down on my couch with my Apple TV ready to roll... and it has completely screwed my "watched" vs "unwatched" episodes. I come to my iTunes library on my iMac and sure enough TV Shows and Movies I know I have not watched or started are marked as watched.
I have not watched a single episode of The Following Season 1, and it basically shows I have watched all but the latest 4 shows. I have not watched the last several episodes of Revenge, and it says I have not watched only the last episode. I am guessing as to where I left off, but it looks like Episode 13 was the last episode I watched and iTunes said I had only not watched Episode 19. Vikings Season 1 - I have not watched a single show, but it shows I have watched all but the last 2 episodes, 8 & 9.
Movies - I have bought and downloaded many movies that I have not watched as of yet. For instance: Django Unchainted, and all 3 Matrix Movies. I have watched a couple of the Matrix movies but not all the way through. But I had gone back and marked them as "unwatched" Everything else I had not even touched to hit play or nothing. These are all purchases.
I hunted down all the episodes and movies I knew I had not watched... which took me quite a while... and then when I close and re-open iTunes and at least the watched/unwatched TV shows stayed as I marked them. This was not the case when this feature was first rolled out with iTunes 11. That is exactly why I never used this feature in the first place. Time will tell if it remains stable with the watch/unwatched situation.
Regardless, I am so tired of taking time out of my day and writing iTunes support and giving Apple feedback so they can perhaps look into it and see if its a larger issue than just my library. So they can also maybe realize that some of us actually love their product and want to see them continue to working awesome, slick, and incredible. But as someone who is looking at 8 active season passes.... I may never buy a season pass from iTunes again. The reason why EVERYONE still has a TV antenna and/or cable is because the basic concept of how you watch the programming DOESNT CHANGE. They should take this feedback simply as TV shows are not like Movies and Music. TV shows happen weekly. Having a consistent and repeatable process to get the shows and watch them each week is paramount.
I am usually very good with change and enhancements. But this one.... has completely made me an irate Apple Customer. -
ITunes TV Show Season Pass Issues - How is it working for you?
I love iTunes Season passes. I love letting a show accumulate without worrying about storms, sports messing up recording times, power outages, storage of my DVR, etc... The shows are always going to be there to watch. However for well over a year ago Apple removed the new TV Show episodes from coming via the Check Available Downloads option. Since then we have had a plethera of options presented to us. However I continue to have mixed results. I have tried using my Apple Care to get support. But since its more like a cloud or iTunes issue, they send me to the web which is nothing but email support. Email support suggests these 4 methods. 3 out of the 4 rarely work for me in a reliable or timely way. I am looking for those who have the same issues/challenges and understand if you have found a better way or even a root cause why I am getting these results.
First method is using the email notifications you can turn on when you manage your season pases via iTunes Account inside the iTunes application. You click the email link, it launches Safari, Safari launches iTunes, in a few seconds you get a "Cancel" or "Download" pop up in iTunes. You click download and it will download the show. You must repeat this for each email notification/show... daily. It can be hap hazard as the notifications sometimes come at 2am and others throughout the next day.
Second method is going to iTunes store in iTunes, click on TV Shows, Click on Purchased... and there you can select "not on this computer" to see what episodes are new and not downloaded yet. This is actually fairly straight forward and easier than the email links. However I am having an issue where even though I have the notification, the show does not show up in my purchases. If I switch over to "shows" vs "seasons" I see the episodes from all my email notifications. But generally only the behind the scense have the icloud download icon. (see attached screen shot) The work around is to go to the TV show page itself for that season, scroll and use the download button there for each new epiosde you have not downloaded. This is probably now less optimal than the email.
Third method is to enable "show iTunes in the Cloud purchases" via iTunes Preferences. I dread it evertime its suggested I try this. When I enable this option, all shows and movies marked as "unwatched" get marked as "watched." Right now, I have a large number of episodes unwatched right now. So it would be ALOT to clean up to try it again. When I have used this, its by far the easiest to use (besides the former retired "check for available downloads" option. You just go to your TV Shows in your library, unwatched tab, and just click the download icons. You dont even have to leave your library. However there seems to be a bug. I suspect it has something to do with my machine sleeping and the internet connection dropping and not re-establishing before iTunes is trying to reconnect. The end result is the iTunes in the cloud preference disappears or gets completely reset.... and it totally messes with your unwatched and watched shows. I have showed it to an Apple Care rep as they were connected to my machine. They couldnt believe it. So I would REALLY love to know if anyone has tried this method recently and NOT had these issues. Its a good hour of work if it does not work cleaning up the after math. So feedback would be welcome.
Fourth option is instead of downloading, stream it. This is not my preferred method because I sometimes will rewatch an episode multipe times due to distractions from work, shool, or re-watching it later with a friend to catch them up. Once I have it downloaded, the critial path is limited to my home network. However I never really have issues with long buffering and streaming because I have a 50mps up/downlink internet. The issue I am running into this method is sometimes the newest episode is not showing up in AppleTV > TV Shows > Purchases > Recent for that TV Show and Season. It will eventually make it there... but I am not sure what the secret sauce is for it to become available.
I am doing my best to keep this to a civil request for feedback from fellow users and fans of the TV Show Season Passes. I would even welcome an Apple response. I am currently trying to get iTunes support to look into these again. But I keep getting looped into one of the four options with each email exchange.... even though I have already explain, provided screen shots, etc... Its sort of exhausting when you are stuck with email as your only path to explain and help. Especially when you spent the money on Apple Care. Perhaps I need to just make an apppointment at my Apple store so I can SHOW them what happens. But that is a pain to lug in a 27" iMac and a 6TB thunderbolt drive. FEEDBACK welcome!Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon. -
ITunes TV show Season Pass is NOT downloading newly available episodes
Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
I purchased Season 4 of The Vampire Diaries on Thursday 10/11. The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads." The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
My iTunes is NOT recognizing that there is an Episode 1 available for download. I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show. It as though this Episode is invisible to my iTunes account/download queue. Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem. They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue! The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store. The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
Please help if you experienced similar issues with your Season Pass. I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning. I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
Below is my email thread with Customer Service. I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
*Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
Hello [ ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
Sincerely, [ ]
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
Thank you for allowing me the opportunity to assist you.
Thanks. The problem is, this Episode "Growing Pains" IS already available
on iTunes for individual purchase for $2.99, and has been available since 2
am EST last night. The issue isn't its availability from the TV network --
it's the Season Pass queue for downloads not recognizing that this episode
should be downloaded.
On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
<[email protected]>wrote:
> Hello [ ],
>
> Thanks for your reply. I see now that you are unable to download "Growing
> Pains" which is supposed to be included on your season pass "The Vampire
> Diaries, Season 4".
>
> Generally, the television networks provide Apple with the latest episode
> of each show within 24 hours of the original air time. Occasionally, there
> can be a delay. I recommend to please wait for a few days.
>
> You can rest assured that Apple is working to make this episode available
> on the iTunes Store as soon as possible.
>
> Thank you for your patience. Apple appreciates your business and loyalty.
>
> Sincerely,
>
> [ ]
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work T-S, 6-3PM CT.
> Thank you for allowing me the opportunity to assist you.Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon. -
Automatic download works on some tv show and not I have go to store and go thru them one at a time to download it. It also tells me there are to downloads avail when really there are. Also when i've purchased a season pass on SD I try clicking on the SD button but it does't work. Ive downloaded show for yrs this problem just started. Please help
I have the same problem, just showed up recently - very fricking annoying!!
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I am a subscriber to the "Days of Our Lives" season pass. Often I will go to iTunes to "check for purchases" and find I cannot download the latest episode, even though it's available for purchase. It won't let me download the latest episode until I receive an email notice from iTunes letting me know it's available for download. I wasn't allowed to download last Wednesday's episode (9/5) until yesterday (9/12), at which time I was also allowed to download last Thursday's and Friday's episodes.
Does anyone know why this happens?
Also, "Days of Our Lives" is a NBC show that does not have a regular season, as it is a daytime soap that airs 5 days a week. Sony Pictures Television owns the show, but it airs on NBC. Does anyone know if "Days of Our Lives" is going to be adversely affected by the impending shut down of NBC shows on iTunes? The press release about Apple / NBC Universal split made it sound like it was only affecting seasonal prime time TV.
Thanks for your help!Contact the iTunes Store customer support department through the form at the bottom of their Season Pass FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Does anyone know if "Days of Our Lives" is going to be adversely affected by the impending shut down of NBC shows on iTunes? The press release about Apple / NBC Universal split made it sound like it was only affecting seasonal prime time TV.
Sorry, but I don't think anyone outside of Apple knows yet specifically what shows will be affected and when. -
Missing episode from seasons pass- please help!
I bought a seasons pass to Project Design. Every episode downloaded but one. When I click check for purchases, it states that "all purchases have been downloaded" etc.
So I followed the help thread which told me where to find and delete it:
C://Documents and Settings/username/mydocuments/mymusic/itunes/itunesmusic/download
Ok...found it. It had a .tmp and put it in recycle bin.
Can someone tell me what to do now? Still won't download.
Please help! I really appreciate it! THANK YOU!If it's not downloading when you run the "Check for purchases" command, you'll need to contact the iTunes Store customer support department through the form at the bottom of their web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
Good luck. -
Season pass notice does not always download. It does not appear in the purchased items. I am responding to an email stating 'this week's TV show is ready for download'. Any suggestions?
Been having the same problems all week. And am got a generic, not-at-all-helpful response from my initial inquiry with support, then absolutely no response to my follow-up requests. There seem to be a fair number of people posting this problem, so not sure why we're being ignored.
Was able to eventually download the episodes manually via the 'purchased' link, but it's about 10 more steps than normal.
Also noticed that itunes isn't recognizing my purchases at all, not just season passes. If I go to a page of a show where I buy episodes individually, it doesn't show which episodes I have previously bought like it used to. -
Apple TV 2 isn't recognizing that I have a season pass after update.
I recently updated to the latest update on Apple TV. I have a season pass to a show, but now my Apple TV 2 does not allow me to download episodes without paying for them again. I am logged in with my apple ID, so that's not the problem. I received am email saying that I had episodes available to download, but the instructions on the email are outdated (it wants me to choose the "download" setting, which doesn't exist. I suppose I can just download the episode to my computer and connect that to my TV, but that completely defeats the purpose of having the AppleTV. Any suggestions greatly appreciated!
Hi Rudegar,
Thanks for the post however the download you sent me to is for Windows (see below) I am running Snow Leopard on an iMac. Could anyone help with this as this is still not resolved.
Bonjour Print Services for Windows
Bonjour Print Services for Windows lets you discover and configure Bonjour -enabled printers from your Windows computer using the Bonjour Printer Wizard. Use Windows Update to make sure you have the latest Service Pack installed for your computer. Printer requirements
http://support.apple.com/kb/DL999
Version: 2.0.2
Post Date: June 03, 2010
Download ID: DL999
File Size: 5.18 MB
System Requirements
Bonjour Print Services supports Windows XP Service Pack 2 or later, but we strongly recommend either:
* Windows XP Service Pack 3
* Windows Vista Service Pack 2
* Windows 7
Cheers,
Michael -
Missing episodes after buying a season pass to a TV series
I bought a season pass for Vampire Diaries Season 4 and the clowns at iTunes have released episode 15 before episodes 12, 13 & 14. I started watching the downloaded episode before realising it was the wrong one - massive spoilers!!! How do I get the missing episodes? Who do I contact to find out why they haven't released or sent over the earlier episodes? I'm really hacked off at this rubbish excuse for service.
It's likely that even more people haven't had problems and just haven't bothered to come here and say, "Hey, season passes work for me!". On a tech support forum, you're going to hear about problems. I've purchased a number of season passes and had no problems. I really like the convenience.
Best of luck.
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